The mission of Neighborhood Health Clinics is Providing access to quality health services where everyone is cared for with compassion and respect.
Vision: We will build healthier communities by:
•Making access to services easier for those in need
•Improving health conditions for those we care for
•Inspiring hope, healing, encouragement, and personal growth for those we touch.
Values: High-quality health care; cultural competency, diversity, and inclusion; respect and compassion; access for all; service with integrity and trust; investment in our people.
As Manager of Medical Clinic Staff Development, you will develop, coordinate, plan, oversee and deliver materials and direct supervision to medical, pediatric, pre-natal, behavioral health and chiropractic support staff, hereinafter referred to as medical support staff, necessary to effectively
train new support staff;conduct ongoing training of current medical support staff;assess competencies of current and new medical support staff, administer additional training and education as necessary to ensure competencies and skills are maintained; andintegrate regulatory requirements/better practices into training materials and sessions;In addition you will oversee and administer the organization’s vaccination program, maintaining adherence to all relevant regulatory requirements. You will support and provide input into daily clinical support staff schedules across all sites. Your role will support department staff to assure communication, direction, and achievement of departmental goals and objectives. You will provide professional nursing care for clinic medical patients following established standards, practices, and protocols. Maintain patient confidentiality and ensure compliance with HIPAA policies and procedures.
REQUIRED SKILLS / ABILITIES
Clinical- Demonstrates a working knowledge and skill in the nursing process (assessment, planning, implementation, and evaluation); maintains knowledge of, and acts in accordance with, current NH policies and procedures. Industry Knowledge – Demonstrates extensive understanding of the structure, functioning and roles of an FQHC. Organizational Development- Demonstrates the ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan. Problem solving- Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.Interpersonal Skills—Maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things; maintains friendly and supportive relationships with coworkers; talks through problems to keep channels of communication open and maintain a high level of trust; realizes the importance of, and practices, good customer service; and able to communicate effectively with people of varying cultures, socio-economic backgrounds, languages, and educational levels.Oral Communication- Speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills. Written Communication- Edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.Plannning/Organizing- Prioritizes and plans work activities, uses time efficientlyQuality Control- Understands the importance of compliance standards and pays close attention to accuracy and detail when performing duties; demonstrates a working knowledge of how grant requirements and federal/state laws impact the day-to-day operations of NH’s financial department.Adaptability- Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.Dependability- Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.Safety and Security- Actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.Computer & Math- Proficient in Microsoft Word, Outlook, and Excel; proficient in basic math to make simple calculations; proficient in the use of practice management software to efficiently and accurately perform duties.REQUIRED QUALIFICATIONS:
Education / Training
Graduate of an accredited school of nursing required. Bachelor’s degree preferred.
Experience
Minimum of five (5) years of experience in the nursing field. Supervisor/leadership experience preferred.
Experience in medical office management preferred.
Experience in electronic medical records required. Experience with childhood immunizations a plus.
Licensure/Certification
Indiana State Registered Nurse or Licensed Practical Nurse license required. CPR certification, TB certification.
Read LessThe mission of Neighborhood Health Clinics is Providing access to quality health services where everyone is cared for with compassion and respect.
Vision: We will build healthier communities by:
•Making access to services easier for those in need
•Improving health conditions for those we care for
•Inspiring hope, healing, encouragement, and personal growth for those we touch.
Values: High-quality health care; cultural competency, diversity, and inclusion; respect and compassion; access for all; service with integrity and trust; investment in our people.
As Manager of Medical Clinic Staff Development, you will develop, coordinate, plan, oversee and deliver materials and direct supervision to medical, pediatric, pre-natal, behavioral health and chiropractic support staff, hereinafter referred to as medical support staff, necessary to effectively
train new support staff;conduct ongoing training of current medical support staff;assess competencies of current and new medical support staff, administer additional training and education as necessary to ensure competencies and skills are maintained; andintegrate regulatory requirements/better practices into training materials and sessions;In addition you will oversee and administer the organization’s vaccination program, maintaining adherence to all relevant regulatory requirements. You will support and provide input into daily clinical support staff schedules across all sites. Your role will support department staff to assure communication, direction, and achievement of departmental goals and objectives. You will provide professional nursing care for clinic medical patients following established standards, practices, and protocols. Maintain patient confidentiality and ensure compliance with HIPAA policies and procedures.
REQUIRED SKILLS / ABILITIES
Clinical- Demonstrates a working knowledge and skill in the nursing process (assessment, planning, implementation, and evaluation); maintains knowledge of, and acts in accordance with, current NH policies and procedures. Industry Knowledge – Demonstrates extensive understanding of the structure, functioning and roles of an FQHC. Organizational Development- Demonstrates the ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan. Problem solving- Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.Interpersonal Skills—Maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things; maintains friendly and supportive relationships with coworkers; talks through problems to keep channels of communication open and maintain a high level of trust; realizes the importance of, and practices, good customer service; and able to communicate effectively with people of varying cultures, socio-economic backgrounds, languages, and educational levels.Oral Communication- Speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills. Written Communication- Edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.Plannning/Organizing- Prioritizes and plans work activities, uses time efficientlyQuality Control- Understands the importance of compliance standards and pays close attention to accuracy and detail when performing duties; demonstrates a working knowledge of how grant requirements and federal/state laws impact the day-to-day operations of NH’s financial department.Adaptability- Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.Dependability- Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.Safety and Security- Actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.Computer & Math- Proficient in Microsoft Word, Outlook, and Excel; proficient in basic math to make simple calculations; proficient in the use of practice management software to efficiently and accurately perform duties.REQUIRED QUALIFICATIONS:
Education / Training
Graduate of an accredited school of nursing required. Bachelor’s degree preferred.
Experience
Minimum of five (5) years of experience in the nursing field. Supervisor/leadership experience preferred.
Experience in medical office management preferred.
Experience in electronic medical records required. Experience with childhood immunizations a plus.
Licensure/Certification
Indiana State Registered Nurse or Licensed Practical Nurse license required. CPR certification, TB certification.
Read LessThe mission of Neighborhood Health Clinics is Providing access to quality health services where everyone is cared for with compassion and respect.
Vision: We will build healthier communities by:
•Making access to services easier for those in need
•Improving health conditions for those we care for
•Inspiring hope, healing, encouragement, and personal growth for those we touch.
Values: High-quality health care; cultural competency, diversity, and inclusion; respect and compassion; access for all; service with integrity and trust; investment in our people.
As Manager of Medical Clinic Staff Development, you will develop, coordinate, plan, oversee and deliver materials and direct supervision to medical, pediatric, pre-natal, behavioral health and chiropractic support staff, hereinafter referred to as medical support staff, necessary to effectively
train new support staff;conduct ongoing training of current medical support staff;assess competencies of current and new medical support staff, administer additional training and education as necessary to ensure competencies and skills are maintained; andintegrate regulatory requirements/better practices into training materials and sessions;In addition you will oversee and administer the organization’s vaccination program, maintaining adherence to all relevant regulatory requirements. You will support and provide input into daily clinical support staff schedules across all sites. Your role will support department staff to assure communication, direction, and achievement of departmental goals and objectives. You will provide professional nursing care for clinic medical patients following established standards, practices, and protocols. Maintain patient confidentiality and ensure compliance with HIPAA policies and procedures.
REQUIRED SKILLS / ABILITIES
Clinical- Demonstrates a working knowledge and skill in the nursing process (assessment, planning, implementation, and evaluation); maintains knowledge of, and acts in accordance with, current NH policies and procedures. Industry Knowledge – Demonstrates extensive understanding of the structure, functioning and roles of an FQHC. Organizational Development- Demonstrates the ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan. Problem solving- Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.Interpersonal Skills—Maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things; maintains friendly and supportive relationships with coworkers; talks through problems to keep channels of communication open and maintain a high level of trust; realizes the importance of, and practices, good customer service; and able to communicate effectively with people of varying cultures, socio-economic backgrounds, languages, and educational levels.Oral Communication- Speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills. Written Communication- Edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.Plannning/Organizing- Prioritizes and plans work activities, uses time efficientlyQuality Control- Understands the importance of compliance standards and pays close attention to accuracy and detail when performing duties; demonstrates a working knowledge of how grant requirements and federal/state laws impact the day-to-day operations of NH’s financial department.Adaptability- Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.Dependability- Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.Safety and Security- Actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.Computer & Math- Proficient in Microsoft Word, Outlook, and Excel; proficient in basic math to make simple calculations; proficient in the use of practice management software to efficiently and accurately perform duties.REQUIRED QUALIFICATIONS:
Education / Training
Graduate of an accredited school of nursing required. Bachelor’s degree preferred.
Experience
Minimum of five (5) years of experience in the nursing field. Supervisor/leadership experience preferred.
Experience in medical office management preferred.
Experience in electronic medical records required. Experience with childhood immunizations a plus.
Licensure/Certification
Indiana State Registered Nurse or Licensed Practical Nurse license required. CPR certification, TB certification.
Read LessLICENSED CLINICAL, MARRIAGE/FAMILY OR ADDICTIONS SOCIAL WORKER
As a Licensed Clinical, Marriage and Family, or Addictions Social Worker, you will perform psycho-social assessment and referrals for NHC patients/clients when requested. Develop and maintains collaboration with community mental health providers. Maintain patient confidentiality and ensures compliance with HIPAA policies and procedures.
THIS IS A PART TIME POSITION
SUPERVISORY RESPONSIBILITIES
None
ESSENTIAL DUTIES & RESPONSIBILITIES
Works as a team member with primary care staff in meeting the behavioral health needs of our patients.Provides evidence-based behavioral health assessments and treatment.Makes independent decisions regarding needs of the patients, collaborating with primary care staff in providing behavioral health services.Maintains required patient records and other written information as required.Facilitates the patient receiving other behavioral health services as needed such as Inpatient, Intensive outpatient, and Psychiatric care.Provides consultation and information to primary care staff regarding pertinent behavioral health issues.Maintains patient confidentiality.Works to acquire knowledge of medical issues pertinent to the provision of effective behavioral health services.Provides limited in-house counseling (including crisis intervention) for high risk patients in cooperation with other disciplines:-Evaluates patient’s social and environmental status through chart/record analysis, patient interviews, and consultation with other clinic disciplines.
-Involves client/patient in identifying and understanding problems.
-Evaluates data and suggests treatment/care plan that provides maximum benefit to patient.
-Educates and supports patient regarding options and services available. Provides referrals/interventions and follow up to patients needing assistance from other community agencies.
-Is non-judgmental of lifestyle or cultural differences.
Maintains departmental policies and procedures and ensures quality of care with respect and sensitivity to the needs of the clients we serve.Participates in professional development activities and maintains professional affiliations.Complies with all agency policies and procedures concerning corporate compliance including privacy of protected health information. Attends and participates in meetings and in-services as required. Participates in professional development activities. Chairs and serves on committees as requested.Performs duties in accordance with NHC Standards of Conduct and Mission Statement. Performs related work as required and other duties (similar physical requirements and OSHA risk level) as assigned.REQUIRED SKILLS / ABILITIES
Clinical-demonstrates a working knowledge of the principles and practices of social work (assessment, planning, implementation, and evaluation) and counseling techniques; demonstrates a working knowledge of community resources and referral agencies; maintains knowledge of, and acts in accordance with, current NHC policies and procedures. Behavioral Health – Knowledge of and skill in providing behavioral health assessment and treatment specifically in an evidence-based manner. Able to provide information about behavioral health issues to primary care staff and to patients. Problem solving—identifies and resolves problems in a timely manner and gathers and analyzes information skillfully; reacts calmly and effectively in emergency situations. Interpersonal skills—exhibits strong conflict management, negotiation and consulting skills; remains open to others’ ideas and exhibits willingness to try new things; maintains friendly and supportive relationships with coworkers; talks through problems to keep channels of communication open and maintain a high level of trust; maintains confidentiality, realizes the importance of, and practices, good customer service; and able to communicate effectively and build collaborative, supportive relationships with people of varying cultures, socio-economic backgrounds, languages, and educational levels.Oral communication—speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills. Written communication—edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.Planning/organizing—is self-directed and motivated; independently prioritizes, performs and completes assignments within established deadlines; manages multiple conflicting priorities; when appropriate, seeks guidance from supervisor. Quality control—understands the importance of compliance standards and pays close attention to accuracy and detail when performing duties; demonstrates a working knowledge of how grant requirements and federal/state laws impact the day-to-day operations of NHC’s Social Services Department.Adaptability—adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.Dependability—consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.Safety and security—actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.Information Technology – proficient in the use of computers and electronic medical records to accurately retrieve/record patient data.REQUIRED QUALIFICATIONS:
Education / Training
Graduate degree in Social Work or Psychology from an accredited institution.
Experience
Minimum of three years post-graduate experience, in a community based health or social service organization preferred. Previous supervisory experience.
Licensure/Certification
Possession of an Indiana State Clinical Social Work License.
Physical Requirements
Prolonged sitting, infrequent to occasional walking or standing. Requires ability to lift and carry items weighing up to 10 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate office and related electronic equipment. Requires corrected vision and hearing to normal range to record, prepare, and communicate appropriate reports. Requires the ability to work under stressful conditions.
Work Environment
Normal clinic office environment. Work may involve irregular hours, including evenings or weekends. Involves frequent contact with other staff, physician’s offices, clients/patients, and the public. Contact may involve dealing with angry or upset people. Interaction with others is constant and interruptive. OSHA Category III - Tasks do not involve contact with blood or body substances and the performance of Category I or II tasks are not a condition of employment.
PHONE NURSE – REGISTERED NURSE OR LICENSED PRACTICAL NURSE
At Neighborhood Health, we’re passionate about our mission to provide a kind and caring premiere workforce. Our team-based approach to comprehensive patient care creates a challenging and rewarding work environment where you have a direct role in helping members of our community receive quality medical services they can afford. And that’s something you can feel good about.
As a member of our growing team, you will feel at home in a fun and diverse community of healthcare professionals. Our goal is simple: improving access to healthcare in our community and surrounding areas. Together, we are all committed to building healthier communities by delivering comprehensive, quality health care with compassion and respect.
As Phone Nurse, you will be responsible for triaging all incoming phone calls to the nursing department. Maintain patient confidentiality and ensures compliance with HIPAA policies and procedures.
SUPERVISORY RESPONSIBILITIES
None
ESSENTIAL DUTIES & RESPONSIBILITIES
Works in conjunction with other staff to promote a “team effort”.Take complete messages and relay them to physician and/or other staff accordingly.Return patient phone calls in a timely fashion, relaying advice and instructions from the physician.Assist Clinical Manager in developing telephone policies and standing orders established at NH. Work in conjunction with Clinical leadership team to promote the medication refill policy and aid in improving patient continuity and compliance with their care plans.Monitors and responds to triage calls on the nurse phone line.Process patient’s request accordingly.Consult with providers or other staff as appropriate. If a patient request requires medical assistance, create telephone encounter for provider in Electronic Health Record (EHR) requesting guidance from provider.If call warrants a triage, the caller’s stated symptoms will be assessed to determine the appropriate level of care required to safely meet the patient’s medical needs. When appropriate, provide home care instructions using the approved, written guidelines as well as approved reference material provided.Document in Electronic Health Record (EHR) any action taken.Refer patients to appropriate medical facility or provider for care, utilizing approved guidelines as indicated by individual client profiles.Thoroughly complete documentation utilizing the appropriate computer software in compliance with the approved policies and procedures.Responsible for daily maintenance of the refill line.Create a telephone encounter for the provider or on call provider in the Electronic Health Record (EHR). May perform duties of a floor nurse as needed:- Maintains and reviews patient electronic medical record. Charts pertinent health information, including significant changes. Reports test and examination results. Ensures provider notes and signatures are documented for all orders, consultations, and exams.
-Performs pregnancy tests, urine tests, hemoglobin, lead levels, glucose tests, EKG, HgbAlc, non-stress tests, hearing tests, influenza, strep, RSV testing and vision screens.
-Administers prescribed medications and treatments per provider orders in accordance with nursing standards and Clinic protocols. Reports to provider, patient’s condition and reaction to drugs and treatments.
-Provides ongoing teaching/counseling, including but not limited to: health status, immunizations, preventative health and health dangers, screenings, laboratory tests, personal hygiene, diet, birth control, physical exams, available community resources, prenatal, and post-partum care.
-Consults with other Clinic disciplines to assure that patient’s health, nutritional, and environmental/social needs are addressed. Refers, as appropriate, to other health care providers, Clinic disciplines, and community resources.
-Ensures exam rooms are clean and well-stocked with necessary supplies and materials. Orders supplies as needed.
-Collects and prepares the biohazard material for removal. Sterilizes instruments as assigned.
-Performs daily controls on equipment and maintains records/logs in accordance with regulations and protocol.
Attends and participates in meetings and in-services as required. Participates in professional development activities. Serves on committees as requested. Performs duties in accordance with NH Standards of Conduct and Mission Statement. Performs related work as required and other duties (similar physical requirements and OSHA risk level) as assigned.REQUIRED SKILLS / ABILITIES
Clinical-demonstrates a working knowledge and skill in the nursing process (assessment, planning, implementation, and evaluation); maintains knowledge of, and acts in accordance with, current NH policies and procedures. Problem solving—identifies and resolves problems in a timely manner and gathers and analyzes information skillfully. Interpersonal skills—maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things; maintains friendly and supportive relationships with coworkers; talks through problems to keep channels of communication open and maintain a high level of trust; realizes the importance of, and practices, good customer service; and able to communicate effectively and build collaborative, supportive relationships with people of varying cultures, socio-economic backgrounds, languages, and educational levels.Oral communication—speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills. Written communication—edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information.Planning/organizing—prioritizes and plans work activities, uses time efficiently. Quality control—understands the importance of compliance standards and pays close attention to accuracy and detail when performing duties; demonstrates a working knowledge of how grant impact the day-to-day operations of NH’s medical/nursing Department.Adaptability—adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays or unexpected events.Dependability—consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.Safety and security—actively promotes and personally observes safety and security procedures and uses equipment and materials properly.Information Technology/Medical Equipment – proficient in the use of computer and other medical equipment/instruments to administer patient care and accurately retrieve/record patient data.REQUIRED QUALIFICATIONS:
Education / Training
Graduate of an accredited School of Nursing or accredited Practical Nurse Program.
Experience
Prefer two years of professional nursing experience in family practice, pediatrics, and/or ob-gyn. Prefer experience with electronic medical records.
Licensure/Certification
Indiana State Registered Nurse license or Indiana State Licensed Practical Nurse license. CPR/BLS certified. TB Certified.
Physical Requirements
Prolonged sitting, infrequent to occasional walking or standing. Requires ability to lift and carry items weighing up to 10 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate office and related electronic equipment. Requires corrected vision and hearing to normal range to record, prepare, and communicate appropriate reports. Requires ability to work under stressful conditions.
Work Environment
Normal medical office environment. Work may involve irregular hours, including evenings or weekends. Involves frequent contact with other staff, physicians’ offices, patients, and the public. Contact may involve dealing with sick, angry, or upset people. Frequent exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to a clinic environment. OSHA Category II – Tasks do not routinely involve contact with blood or body substances but contact may occur on an unplanned basis.
Neighborhood Health is an Equal Opportunity Employer. Neighborhood Health does not exclude people or treat them differently for any aspect of the organization because of race, color, national origin, age, disability (physical or mental), or sex (including sexual orientation).
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at hrdept@nhci.org
Read LessCLINICAL MANAGER
At Neighborhood Health, we’re passionate about our mission to provide a kind and caring premiere workforce. Our team-based approach to comprehensive patient care creates a challenging and rewarding work environment where you have a direct role in helping members of our community receive quality medical services they can afford. And that’s something you can feel good about.
As a member of our growing team, you will feel at home in a fun and diverse community of healthcare professionals. Our goal is simple: improving access to healthcare in our community and surrounding areas. Together, we are all committed to building healthier communities by delivering comprehensive, quality health care with compassion and respect.
As Clinical Manager, you will coordinate department personnel and their activities to assure communication, direction, and achievement of departmental goals and objectives. Provide professional nursing care for Clinic patients following established standards, practices, and protocols. Maintain patient confidentiality and ensure compliance with HIPAA policies and procedures.
SUPERVISORY RESPONSIBILITIES
Oversees the day-to-day operations of the nursing department:-Coordinates work assignments and schedules of the nursing staff to ensure optimum patient flow.
-Actively participates in patient complaint procedures to resolve operational problems.
-Ensures compliance with NH policies and procedures, Federal/State regulations (ex: OSHA, HIPAA), and other grant requirements.
-Ensures an adequate supply inventory is maintained and exam rooms/labs are clean and well stocked.
Ensures department is staffed with qualified, competent employees:-Interviews prospective employees and makes recommendations for hire.
-Provides all new hires with proper training and orientation to scheduling and the medical front desk.
-Evaluates staff performance and recommends merit increases, promotions, and disciplinary actions.
Ensures department is functioning well as a team:-Communicates departmental goals and sets “expectations of performance” for each team member.
-Identifies, analyzes, and facilitates resolution of any issues which are a barrier to the team achieving its goals.
-Plays a vital role in the success of NH employee communication by keeping both staff and administration informed of any changes, ideas, concerns, etc.
-Analyzes the resources (staffing, equipment, technology, etc.) available to the department and when appropriate, recommends changes to improve efficiencies.
Prepares staff time cards for payroll processing. Monitors staff attendance, tardiness, and overtime trends.Performs supervisory duties in accordance with the Managers Standards of Conduct and NH Mission Statement.ESSENTIAL DUTIES & RESPONSIBILITIES
Responsible for leading Clinical staff, which includes communicates, reviews, clarifies performance expectations regularly to staff and provides ongoing feedback, coaching, and counseling on individual and group performance. Involved in the recruitment and retention of staff; participates in interviewing, employment, and onboarding of all new clinical staff. In collaboration with the Director of Nursing, oversees nursing operations, quality improvement, patient safety, and patient experience in a fiduciary responsible manner; adheres to the department budget. Manages the OSHA standards, rules, and regulations to ensure compliance; oversees the OSHA recordkeeping ensuring reporting requirements are met. The Clinical Manager is responsible for assuring the smooth flow of medication precertification.In conjunction with leadership, initiates the development of the daily staffing schedule and develops staff assignments to meet the need of the patient census for the following day.Provides an environment which fosters continuous quality improvement while maintaining high standards of patient care, education, integrity, and cost effectiveness. Plans and coordinates clinical services with those of the medical and administrative systems. Responsible for verifying and maintaining clinical staff’s credentials, licenses, certification, etc. Collaborates with the Director of Nursing as a member of the team in planning, policy formulation, and administrative decision making with reference to the role, functions, and operations of the clinical services.Engage other members of leadership team to facilitate cross-departmental collaboration to ensure that NH’s strategy and values are supported. Acts as a liaison in the management communication and care coordination with all disciplines, physicians, patients and/or caregivers; supports all measures approved by administration. Responsible for continual improvement in the efficiency and operating effectiveness of clinical staff through the professional and personal growth of employees. Assures that care provided is in accordance with Federal and State guidelines; maintains confidentiality of patient information and employee information. In collaboration with the Director of Nursing, assists with complaint resolution, risk management issues, guidance procedures and action plans. High-level contributor to teams, committees, and task forces; demonstrates a collegial and respectful effect in all working relationships; assists in formulation of local strategic goals and objectives. Defines and maintains the standards of clinical practice within NH; promotes professionalism and excellent customer service to all patients, visitors, and NH employees. Encourages and supports research and improvement studies that can make meaningful contributions to the quality and economy of clinical services. Responsible for planning, developing, and implementing a budgeted process for staff and services rendered; evaluates the quality and cost-effectiveness of staffing and services within the goals of NH. In collaboration with Purchasing, assures adequate inventory of office and medical supplies.In collaboration with the Director of Nursing serves as spokesperson for nursing matters and represents NH with professional nursing and related organizations. Works in collaboration with leadership, colleagues, students, volunteers, and professionals toward quality goals; in addition, works in collaboration with external stakeholders toward community quality goals.Provides appropriate reporting and analysis of information/data related to quality and patient safety, as needed. Assists with organizational change management necessary for quality improvement and patient safety. Assists staff, faculty, and residents with any quality and/or patient safety projects. Create and update procedure manuals. Cross-trained for clinic nursing; provides direct patient care as needed. Demonstrates commitment to lifelong learning. Adhere to ethical business practices by striving to perform in a manner that conforms to the highest standards of ethical behavior, integrity and honesty; exhibits commitment and promotes NH’s mission, values and vision. Takes initiative and responsibility for decisions as an individual and as a staff member of NH; encourage a positive work environment and experience for co-workers and patients. Adhere to all organizational and departmental policies, procedures, and practices; maintain proper attendance and punctuality. Utilize material, equipment, and time in a safe, beneficial, and cost-effective manner; organize workload to complete responsibilities in an appropriate and timely manner.Primary VFC Coordinator; responsible for maintaining compliance with vaccine management and state guidelines to include vaccine ordering, inventory and reconciliation, storage and handling, temperature monitoring, administering and managing an emergency plan, and designating/training backup support. Performs other appropriate duties and activities incidental to the work and responsibilities commensurate with this position as assigned by the Director of Nursing. Attend and participate in meetings and in-services as required. Participates in professional development activities. Serves on committees as requested. Perform duties in accordance with NH Standards of Conduct and Mission Statement. Perform related work as required and other duties (similar physical requirements and OSHA risk level) as assigned.REQUIRED SKILLS / ABILITIES
Clinical-demonstrates a working knowledge and skill in the nursing process (assessment, planning, implementation, and evaluation); maintains knowledge of, and acts in accordance with, current NH policies and procedures. Business Management-demonstrates a comprehensive understanding of the administrative (operations, HR, finance) and clinical systems required for a community health center to be successful in its mission; exhibits a management style that attracts, trains, manages and motives a skilled team of managers and staff in a culturally diverse setting; maintains knowledge of, and acts in accordance with, current NH policies and procedures.Organizational Development-demonstrates the ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan. Problem solving—identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.Interpersonal skills—maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things; maintains friendly and supportive relationships with coworkers; talks through problems to keep channels of communication open and maintain a high level of trust; realizes the importance of, and practices, good customer service; and able to communicate effectively with people of varying cultures, socio-economic backgrounds, languages, and educational levels.Oral communication—speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills. Written communication—edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.Planning/organizing—prioritizes and plans work activities, uses time efficientlyQuality control—understands the importance of compliance standards and pays close attention to accuracy and detail when performing duties; demonstrates a working knowledge of how grant requirements and federal/state laws impact the day-to-day operations of NH’s financial department.Adaptability—adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.Dependability—consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.Safety and security—actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.Computer & Math—proficient in Microsoft Word, Outlook, and Excel; proficient in basic math to make simple calculations; proficient in the use of practice management software to efficiently and accurately perform duties.REQUIRED QUALIFICATIONS:
Education / Training
Graduate of an accredited school of nursing required. Bachelor’s degree preferred.
Experience
Minimum of five (5) years of experience in the nursing field. Supervisor experience preferred.
Experience in medical office management preferred.
Experience in electronic medical records required. Experience with childhood immunizations a plus.
Licensure/Certification
Indiana State Registered Nurse or Licensed Practical Nurse license required. CPR certification, TB certification.
Physical Requirements
Prolonged standing and walking, some stooping, bending, and stretching. Requires full range of body motion, manual dexterity, and eye-hand coordination sufficient to handle and assist patients. Requires ability to lift and carry items weighing up to 50 lbs. Requires corrected vision and hearing to normal range to record, prepare, and communicate appropriate reports. Requires ability to work under stressful conditions. Requires exposure to communicable diseases and bodily fluids.
Work Environment
Normal medical office environment. Work may involve irregular hours, including evenings or weekends. Involves frequent contact with other staff, physician’s offices, patients, and the public. Contact may involve dealing with sick, angry, or upset people. Frequent exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to a clinic environment. OSHA Category I – Tasks involve contact with blood or body substances.
Neighborhood Health is an Equal Opportunity Employer. Neighborhood Health does not exclude people or treat them differently for any aspect of the organization because of race, color, national origin, age, disability (physical or mental), or sex (including sexual orientation).
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources.
Read LessCLINICAL MANAGER
At Neighborhood Health, we’re passionate about our mission to provide a kind and caring premiere workforce. Our team-based approach to comprehensive patient care creates a challenging and rewarding work environment where you have a direct role in helping members of our community receive quality medical services they can afford. And that’s something you can feel good about.
As a member of our growing team, you will feel at home in a fun and diverse community of healthcare professionals. Our goal is simple: improving access to healthcare in our community and surrounding areas. Together, we are all committed to building healthier communities by delivering comprehensive, quality health care with compassion and respect.
As Clinical Manager, you will coordinate department personnel and their activities to assure communication, direction, and achievement of departmental goals and objectives. Provide professional nursing care for Clinic patients following established standards, practices, and protocols. Maintain patient confidentiality and ensure compliance with HIPAA policies and procedures.
SUPERVISORY RESPONSIBILITIES
Oversees the day-to-day operations of the nursing department:-Coordinates work assignments and schedules of the nursing staff to ensure optimum patient flow.
-Actively participates in patient complaint procedures to resolve operational problems.
-Ensures compliance with NH policies and procedures, Federal/State regulations (ex: OSHA, HIPAA), and other grant requirements.
-Ensures an adequate supply inventory is maintained and exam rooms/labs are clean and well stocked.
Ensures department is staffed with qualified, competent employees:-Interviews prospective employees and makes recommendations for hire.
-Provides all new hires with proper training and orientation to scheduling and the medical front desk.
-Evaluates staff performance and recommends merit increases, promotions, and disciplinary actions.
Ensures department is functioning well as a team:-Communicates departmental goals and sets “expectations of performance” for each team member.
-Identifies, analyzes, and facilitates resolution of any issues which are a barrier to the team achieving its goals.
-Plays a vital role in the success of NH employee communication by keeping both staff and administration informed of any changes, ideas, concerns, etc.
-Analyzes the resources (staffing, equipment, technology, etc.) available to the department and when appropriate, recommends changes to improve efficiencies.
Prepares staff time cards for payroll processing. Monitors staff attendance, tardiness, and overtime trends.Performs supervisory duties in accordance with the Managers Standards of Conduct and NH Mission Statement.ESSENTIAL DUTIES & RESPONSIBILITIES
Responsible for leading Clinical staff, which includes communicates, reviews, clarifies performance expectations regularly to staff and provides ongoing feedback, coaching, and counseling on individual and group performance. Involved in the recruitment and retention of staff; participates in interviewing, employment, and onboarding of all new clinical staff. In collaboration with the Director of Nursing, oversees nursing operations, quality improvement, patient safety, and patient experience in a fiduciary responsible manner; adheres to the department budget. Manages the OSHA standards, rules, and regulations to ensure compliance; oversees the OSHA recordkeeping ensuring reporting requirements are met. The Clinical Manager is responsible for assuring the smooth flow of medication precertification.In conjunction with leadership, initiates the development of the daily staffing schedule and develops staff assignments to meet the need of the patient census for the following day.Provides an environment which fosters continuous quality improvement while maintaining high standards of patient care, education, integrity, and cost effectiveness. Plans and coordinates clinical services with those of the medical and administrative systems. Responsible for verifying and maintaining clinical staff’s credentials, licenses, certification, etc. Collaborates with the Director of Nursing as a member of the team in planning, policy formulation, and administrative decision making with reference to the role, functions, and operations of the clinical services.Engage other members of leadership team to facilitate cross-departmental collaboration to ensure that NH’s strategy and values are supported. Acts as a liaison in the management communication and care coordination with all disciplines, physicians, patients and/or caregivers; supports all measures approved by administration. Responsible for continual improvement in the efficiency and operating effectiveness of clinical staff through the professional and personal growth of employees. Assures that care provided is in accordance with Federal and State guidelines; maintains confidentiality of patient information and employee information. In collaboration with the Director of Nursing, assists with complaint resolution, risk management issues, guidance procedures and action plans. High-level contributor to teams, committees, and task forces; demonstrates a collegial and respectful effect in all working relationships; assists in formulation of local strategic goals and objectives. Defines and maintains the standards of clinical practice within NH; promotes professionalism and excellent customer service to all patients, visitors, and NH employees. Encourages and supports research and improvement studies that can make meaningful contributions to the quality and economy of clinical services. Responsible for planning, developing, and implementing a budgeted process for staff and services rendered; evaluates the quality and cost-effectiveness of staffing and services within the goals of NH. In collaboration with Purchasing, assures adequate inventory of office and medical supplies.In collaboration with the Director of Nursing serves as spokesperson for nursing matters and represents NH with professional nursing and related organizations. Works in collaboration with leadership, colleagues, students, volunteers, and professionals toward quality goals; in addition, works in collaboration with external stakeholders toward community quality goals.Provides appropriate reporting and analysis of information/data related to quality and patient safety, as needed. Assists with organizational change management necessary for quality improvement and patient safety. Assists staff, faculty, and residents with any quality and/or patient safety projects. Create and update procedure manuals. Cross-trained for clinic nursing; provides direct patient care as needed. Demonstrates commitment to lifelong learning. Adhere to ethical business practices by striving to perform in a manner that conforms to the highest standards of ethical behavior, integrity and honesty; exhibits commitment and promotes NH’s mission, values and vision. Takes initiative and responsibility for decisions as an individual and as a staff member of NH; encourage a positive work environment and experience for co-workers and patients. Adhere to all organizational and departmental policies, procedures, and practices; maintain proper attendance and punctuality. Utilize material, equipment, and time in a safe, beneficial, and cost-effective manner; organize workload to complete responsibilities in an appropriate and timely manner.Primary VFC Coordinator; responsible for maintaining compliance with vaccine management and state guidelines to include vaccine ordering, inventory and reconciliation, storage and handling, temperature monitoring, administering and managing an emergency plan, and designating/training backup support. Performs other appropriate duties and activities incidental to the work and responsibilities commensurate with this position as assigned by the Director of Nursing. Attend and participate in meetings and in-services as required. Participates in professional development activities. Serves on committees as requested. Perform duties in accordance with NH Standards of Conduct and Mission Statement. Perform related work as required and other duties (similar physical requirements and OSHA risk level) as assigned.REQUIRED SKILLS / ABILITIES
Clinical-demonstrates a working knowledge and skill in the nursing process (assessment, planning, implementation, and evaluation); maintains knowledge of, and acts in accordance with, current NH policies and procedures. Business Management-demonstrates a comprehensive understanding of the administrative (operations, HR, finance) and clinical systems required for a community health center to be successful in its mission; exhibits a management style that attracts, trains, manages and motives a skilled team of managers and staff in a culturally diverse setting; maintains knowledge of, and acts in accordance with, current NH policies and procedures.Organizational Development-demonstrates the ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan. Problem solving—identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.Interpersonal skills—maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things; maintains friendly and supportive relationships with coworkers; talks through problems to keep channels of communication open and maintain a high level of trust; realizes the importance of, and practices, good customer service; and able to communicate effectively with people of varying cultures, socio-economic backgrounds, languages, and educational levels.Oral communication—speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills. Written communication—edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.Planning/organizing—prioritizes and plans work activities, uses time efficientlyQuality control—understands the importance of compliance standards and pays close attention to accuracy and detail when performing duties; demonstrates a working knowledge of how grant requirements and federal/state laws impact the day-to-day operations of NH’s financial department.Adaptability—adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.Dependability—consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.Safety and security—actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.Computer & Math—proficient in Microsoft Word, Outlook, and Excel; proficient in basic math to make simple calculations; proficient in the use of practice management software to efficiently and accurately perform duties.REQUIRED QUALIFICATIONS:
Education / Training
Graduate of an accredited school of nursing required. Bachelor’s degree preferred.
Experience
Minimum of five (5) years of experience in the nursing field. Supervisor experience preferred.
Experience in medical office management preferred.
Experience in electronic medical records required. Experience with childhood immunizations a plus.
Licensure/Certification
Indiana State Registered Nurse or Licensed Practical Nurse license required. CPR certification, TB certification.
Physical Requirements
Prolonged standing and walking, some stooping, bending, and stretching. Requires full range of body motion, manual dexterity, and eye-hand coordination sufficient to handle and assist patients. Requires ability to lift and carry items weighing up to 50 lbs. Requires corrected vision and hearing to normal range to record, prepare, and communicate appropriate reports. Requires ability to work under stressful conditions. Requires exposure to communicable diseases and bodily fluids.
Work Environment
Normal medical office environment. Work may involve irregular hours, including evenings or weekends. Involves frequent contact with other staff, physician’s offices, patients, and the public. Contact may involve dealing with sick, angry, or upset people. Frequent exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to a clinic environment. OSHA Category I – Tasks involve contact with blood or body substances.
Neighborhood Health is an Equal Opportunity Employer. Neighborhood Health does not exclude people or treat them differently for any aspect of the organization because of race, color, national origin, age, disability (physical or mental), or sex (including sexual orientation).
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources.
Read LessPHARMACY TECHNICIAN PRN
At Neighborhood Health, we’re passionate about our mission to provide a kind and caring premiere workforce. Our team-based approach to comprehensive patient care creates a challenging and rewarding work environment where you have a direct role in helping members of our community receive quality medical services they can afford. And that’s something you can feel good about.
As a member of our growing team, you will feel at home in a fun and diverse community of healthcare professionals. Our goal is simple: improving access to healthcare in our community and surrounding areas. Together, we are all committed to building healthier communities by delivering comprehensive, quality health care with compassion and respect.
As a Pharmacy Technician, you will assist with the preparation and distribution of medications, maintenance of inventory, and maintenance of patient and pharmacy records. Maintain patient confidentiality and ensure compliance with HIPAA policies and procedures.
SUPERVISORY RESPONSIBILITIES
None
ESSENTIAL DUTIES & RESPONSIBILITIES
Greet patients in a prompt, pleasant, and helpful manner and provide any necessary instructions/directions.Receive and process prescriptions that have been sent electronically, by phone, or by prescription drop-off. Including but not limited to the following duties:-Creates and updates patient profiles appropriately in the pharmacy management system. Utilizes the electronic health record system to support this function, as necessary.
-Complete accurate and timely data entry of prescriptions received in the pharmacy.
-Use math to solve a problem, such as calculating day’s supply or dispense quantity of a prescription.
-Fill prescription orders with correct medication(s) and dosages and apply labels to the bottle.
Processes (corrects and resubmits) third party claims in a timely and efficient manner, and performs other clerical duties, regarding prescription processing as assigned by the Pharmacy Manager/pharmacist on duty.Responsible and accountable for registering all related sales on the cash register, collects and handles cash as required. Handles telephone calls that do not require personal attention of the pharmacist, including those to and from physicians’ offices. Assists and supports Pharmacy Department on inventory management activities including:-Check and remove outdated medications from usable pharmacy stock on a monthly basis.
-Determine if a particular medication should be ordered to maintain inventory.
-Sort, label, and stock all incoming medication.
-Manage OTC inventory and product placement.
Help facilitate the day-to-day activities of the 340B program in collaboration with the pharmacist on duty and troubleshoot any issues that arise for patients.Provides immunizations to patients when appropriate.Uses effective time management skills to manage multiple competing responsibilities and appropriately prioritizes these items to execute appropriate patient centered care (data entry, filling prescriptions, managing patients at POS system, assisting with answering phones, etc.)Able to anticipate when something is wrong or likely to go wrong; recognizing there is a problem and collaborate with the pharmacist on duty on resolution.Follows established procedures concerning quality assurance, security of controlled substances, and disposal of drugs designated as hazardous waste. Comply with all state and federal laws and regulations regarding the practice of pharmacy.Comply with all security measures and quality standards outlined by Neighborhood Health policies and procedures. Maintain compliance standards in accordance with the compliance policies and code-of-conduct. Report compliance problems appropriately.Engage in quality improvement initiatives that align with and support the Patient Centered Medical Home (PCMH). Attends and participates in meetings and in-services as required. Participates in professional development activities. Serves on committees as requested.Performs duties in accordance with NHC Standards of Conduct and Mission Statement.Performs related work as required and other duties (similar physical requirements and OSHA risk level) as assigned.REQUIRED SKILLS / ABILITIES
Clinical—demonstrates a working knowledge of medical theory and practice to evaluate and provide patient care; skill in taking medical history to assess medical condition and interpret findings; maintains knowledge of, and acts in accordance with, current NHC policies and procedures. Problem solving – identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.Interpersonal skills—maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things; maintains friendly and supportive relationships with coworkers; talks through problems to keep channels of communication open and maintain a high level of trust; realizes the importance of, and practices, good customer service; and able to communicate effectively and build collaborative, supportive relationships with people of varying cultures, socio-economic backgrounds, languages, and educational levels. Oral communication—speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills. Written communication—edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.Planning/organizing—prioritizes and plans work activities, uses time efficiently. Quality Control – understands the importance of compliance standards and pays close attention to accuracy and detail when performing duties; demonstrates a working knowledge of how grant requirements and federal/state laws impact the day-to-day operations of NHCI’s Pharmacy Department. Adaptability – adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.Dependability – consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.Safety and security – actively promotes and personally observes safety and security procedures, and uses equipment and materials properly. Information Technology/Medical Equipment – proficient in the use of computers and other medical equipment/instruments to administer patient care and accurately retrieve/record patient data.REQUIRED QUALIFICATIONS:
Education / Training
High School Diploma or GED. Advanced training as a pharmacy technician.
Experience
Five (5) years of community pharmacy experience preferred.
Licensure/Certification
Possession of an Indiana State Pharmacy Technician license.
Within 1 year of employment, must successfully complete all training / testing required to receive certification as a Pharmacy Technician in the state of Indiana.
Physical Requirements
Prolonged standing and walking, some stooping, bending, and stretching. Requires eye-hand coordination sufficient to operate medical instruments, equipment, and computer keyboard. Requires ability to lift and carry items weighing up to 50 lbs. Requires ability to handle and assist patients. Requires corrected vision and hearing to normal range to record, prepare, and communicate appropriate reports. Requires ability to work under stressful conditions. Requires exposure to communicable diseases and bodily fluids.
Work Environment
Normal medical office environment. Work may include irregular hours, including evenings and weekends. Involves frequent contact with other staff, physicians’ offices, patients, and the public. Contact may involve dealing with sick, angry, or upset people. Frequent exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to a clinic environment. OSHA Category I – Tasks involve contact with blood or body substances.
Neighborhood Health is an Equal Opportunity Employer. Neighborhood Health does not exclude people or treat them differently for any aspect of the organization because of race, color, national origin, age, disability (physical or mental), or sex (including sexual orientation).
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at hrdept@nhci.org
Read LessPHARMACY TECHNICIAN PRN
At Neighborhood Health, we’re passionate about our mission to provide a kind and caring premiere workforce. Our team-based approach to comprehensive patient care creates a challenging and rewarding work environment where you have a direct role in helping members of our community receive quality medical services they can afford. And that’s something you can feel good about.
As a member of our growing team, you will feel at home in a fun and diverse community of healthcare professionals. Our goal is simple: improving access to healthcare in our community and surrounding areas. Together, we are all committed to building healthier communities by delivering comprehensive, quality health care with compassion and respect.
As a Pharmacy Technician, you will assist with the preparation and distribution of medications, maintenance of inventory, and maintenance of patient and pharmacy records. Maintain patient confidentiality and ensure compliance with HIPAA policies and procedures.
SUPERVISORY RESPONSIBILITIES
None
ESSENTIAL DUTIES & RESPONSIBILITIES
Greet patients in a prompt, pleasant, and helpful manner and provide any necessary instructions/directions.Receive and process prescriptions that have been sent electronically, by phone, or by prescription drop-off. Including but not limited to the following duties:-Creates and updates patient profiles appropriately in the pharmacy management system. Utilizes the electronic health record system to support this function, as necessary.
-Complete accurate and timely data entry of prescriptions received in the pharmacy.
-Use math to solve a problem, such as calculating day’s supply or dispense quantity of a prescription.
-Fill prescription orders with correct medication(s) and dosages and apply labels to the bottle.
Processes (corrects and resubmits) third party claims in a timely and efficient manner, and performs other clerical duties, regarding prescription processing as assigned by the Pharmacy Manager/pharmacist on duty.Responsible and accountable for registering all related sales on the cash register, collects and handles cash as required. Handles telephone calls that do not require personal attention of the pharmacist, including those to and from physicians’ offices. Assists and supports Pharmacy Department on inventory management activities including:-Check and remove outdated medications from usable pharmacy stock on a monthly basis.
-Determine if a particular medication should be ordered to maintain inventory.
-Sort, label, and stock all incoming medication.
-Manage OTC inventory and product placement.
Help facilitate the day-to-day activities of the 340B program in collaboration with the pharmacist on duty and troubleshoot any issues that arise for patients.Provides immunizations to patients when appropriate.Uses effective time management skills to manage multiple competing responsibilities and appropriately prioritizes these items to execute appropriate patient centered care (data entry, filling prescriptions, managing patients at POS system, assisting with answering phones, etc.)Able to anticipate when something is wrong or likely to go wrong; recognizing there is a problem and collaborate with the pharmacist on duty on resolution.Follows established procedures concerning quality assurance, security of controlled substances, and disposal of drugs designated as hazardous waste. Comply with all state and federal laws and regulations regarding the practice of pharmacy.Comply with all security measures and quality standards outlined by Neighborhood Health policies and procedures. Maintain compliance standards in accordance with the compliance policies and code-of-conduct. Report compliance problems appropriately.Engage in quality improvement initiatives that align with and support the Patient Centered Medical Home (PCMH). Attends and participates in meetings and in-services as required. Participates in professional development activities. Serves on committees as requested.Performs duties in accordance with NHC Standards of Conduct and Mission Statement.Performs related work as required and other duties (similar physical requirements and OSHA risk level) as assigned.REQUIRED SKILLS / ABILITIES
Clinical—demonstrates a working knowledge of medical theory and practice to evaluate and provide patient care; skill in taking medical history to assess medical condition and interpret findings; maintains knowledge of, and acts in accordance with, current NHC policies and procedures. Problem solving – identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.Interpersonal skills—maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things; maintains friendly and supportive relationships with coworkers; talks through problems to keep channels of communication open and maintain a high level of trust; realizes the importance of, and practices, good customer service; and able to communicate effectively and build collaborative, supportive relationships with people of varying cultures, socio-economic backgrounds, languages, and educational levels. Oral communication—speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills. Written communication—edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.Planning/organizing—prioritizes and plans work activities, uses time efficiently. Quality Control – understands the importance of compliance standards and pays close attention to accuracy and detail when performing duties; demonstrates a working knowledge of how grant requirements and federal/state laws impact the day-to-day operations of NHCI’s Pharmacy Department. Adaptability – adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.Dependability – consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.Safety and security – actively promotes and personally observes safety and security procedures, and uses equipment and materials properly. Information Technology/Medical Equipment – proficient in the use of computers and other medical equipment/instruments to administer patient care and accurately retrieve/record patient data.REQUIRED QUALIFICATIONS:
Education / Training
High School Diploma or GED. Advanced training as a pharmacy technician.
Experience
Five (5) years of community pharmacy experience preferred.
Licensure/Certification
Possession of an Indiana State Pharmacy Technician license.
Within 1 year of employment, must successfully complete all training / testing required to receive certification as a Pharmacy Technician in the state of Indiana.
Physical Requirements
Prolonged standing and walking, some stooping, bending, and stretching. Requires eye-hand coordination sufficient to operate medical instruments, equipment, and computer keyboard. Requires ability to lift and carry items weighing up to 50 lbs. Requires ability to handle and assist patients. Requires corrected vision and hearing to normal range to record, prepare, and communicate appropriate reports. Requires ability to work under stressful conditions. Requires exposure to communicable diseases and bodily fluids.
Work Environment
Normal medical office environment. Work may include irregular hours, including evenings and weekends. Involves frequent contact with other staff, physicians’ offices, patients, and the public. Contact may involve dealing with sick, angry, or upset people. Frequent exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to a clinic environment. OSHA Category I – Tasks involve contact with blood or body substances.
Neighborhood Health is an Equal Opportunity Employer. Neighborhood Health does not exclude people or treat them differently for any aspect of the organization because of race, color, national origin, age, disability (physical or mental), or sex (including sexual orientation).
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at hrdept@nhci.org
Read LessPHONE NURSE – REGISTERED NURSE OR LICENSED PRACTICAL NURSE
At Neighborhood Health, we’re passionate about our mission to provide a kind and caring premiere workforce. Our team-based approach to comprehensive patient care creates a challenging and rewarding work environment where you have a direct role in helping members of our community receive quality medical services they can afford. And that’s something you can feel good about.
As a member of our growing team, you will feel at home in a fun and diverse community of healthcare professionals. Our goal is simple: improving access to healthcare in our community and surrounding areas. Together, we are all committed to building healthier communities by delivering comprehensive, quality health care with compassion and respect.
As Phone Nurse, you will be responsible for triaging all incoming phone calls to the nursing department. Maintain patient confidentiality and ensures compliance with HIPAA policies and procedures.
SUPERVISORY RESPONSIBILITIES
None
ESSENTIAL DUTIES & RESPONSIBILITIES
Works in conjunction with other staff to promote a “team effort”.Take complete messages and relay them to physician and/or other staff accordingly.Return patient phone calls in a timely fashion, relaying advice and instructions from the physician.Assist Clinical Manager in developing telephone policies and standing orders established at NH. Work in conjunction with Clinical leadership team to promote the medication refill policy and aid in improving patient continuity and compliance with their care plans.Monitors and responds to triage calls on the nurse phone line.Process patient’s request accordingly.Consult with providers or other staff as appropriate. If a patient request requires medical assistance, create telephone encounter for provider in Electronic Health Record (EHR) requesting guidance from provider.If call warrants a triage, the caller’s stated symptoms will be assessed to determine the appropriate level of care required to safely meet the patient’s medical needs. When appropriate, provide home care instructions using the approved, written guidelines as well as approved reference material provided.Document in Electronic Health Record (EHR) any action taken.Refer patients to appropriate medical facility or provider for care, utilizing approved guidelines as indicated by individual client profiles.Thoroughly complete documentation utilizing the appropriate computer software in compliance with the approved policies and procedures.Responsible for daily maintenance of the refill line.Create a telephone encounter for the provider or on call provider in the Electronic Health Record (EHR). May perform duties of a floor nurse as needed:- Maintains and reviews patient electronic medical record. Charts pertinent health information, including significant changes. Reports test and examination results. Ensures provider notes and signatures are documented for all orders, consultations, and exams.
-Performs pregnancy tests, urine tests, hemoglobin, lead levels, glucose tests, EKG, HgbAlc, non-stress tests, hearing tests, influenza, strep, RSV testing and vision screens.
-Administers prescribed medications and treatments per provider orders in accordance with nursing standards and Clinic protocols. Reports to provider, patient’s condition and reaction to drugs and treatments.
-Provides ongoing teaching/counseling, including but not limited to: health status, immunizations, preventative health and health dangers, screenings, laboratory tests, personal hygiene, diet, birth control, physical exams, available community resources, prenatal, and post-partum care.
-Consults with other Clinic disciplines to assure that patient’s health, nutritional, and environmental/social needs are addressed. Refers, as appropriate, to other health care providers, Clinic disciplines, and community resources.
-Ensures exam rooms are clean and well-stocked with necessary supplies and materials. Orders supplies as needed.
-Collects and prepares the biohazard material for removal. Sterilizes instruments as assigned.
-Performs daily controls on equipment and maintains records/logs in accordance with regulations and protocol.
Attends and participates in meetings and in-services as required. Participates in professional development activities. Serves on committees as requested. Performs duties in accordance with NH Standards of Conduct and Mission Statement. Performs related work as required and other duties (similar physical requirements and OSHA risk level) as assigned.REQUIRED SKILLS / ABILITIES
Clinical-demonstrates a working knowledge and skill in the nursing process (assessment, planning, implementation, and evaluation); maintains knowledge of, and acts in accordance with, current NH policies and procedures. Problem solving—identifies and resolves problems in a timely manner and gathers and analyzes information skillfully. Interpersonal skills—maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things; maintains friendly and supportive relationships with coworkers; talks through problems to keep channels of communication open and maintain a high level of trust; realizes the importance of, and practices, good customer service; and able to communicate effectively and build collaborative, supportive relationships with people of varying cultures, socio-economic backgrounds, languages, and educational levels.Oral communication—speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills. Written communication—edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information.Planning/organizing—prioritizes and plans work activities, uses time efficiently. Quality control—understands the importance of compliance standards and pays close attention to accuracy and detail when performing duties; demonstrates a working knowledge of how grant impact the day-to-day operations of NH’s medical/nursing Department.Adaptability—adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays or unexpected events.Dependability—consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.Safety and security—actively promotes and personally observes safety and security procedures and uses equipment and materials properly.Information Technology/Medical Equipment – proficient in the use of computer and other medical equipment/instruments to administer patient care and accurately retrieve/record patient data.REQUIRED QUALIFICATIONS:
Education / Training
Graduate of an accredited School of Nursing or accredited Practical Nurse Program.
Experience
Prefer two years of professional nursing experience in family practice, pediatrics, and/or ob-gyn. Prefer experience with electronic medical records.
Licensure/Certification
Indiana State Registered Nurse license or Indiana State Licensed Practical Nurse license. CPR certified. TB Certified.
Physical Requirements
Prolonged sitting, infrequent to occasional walking or standing. Requires ability to lift and carry items weighing up to 10 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate office and related electronic equipment. Requires corrected vision and hearing to normal range to record, prepare, and communicate appropriate reports. Requires ability to work under stressful conditions.
Work Environment
Normal medical office environment. Work may involve irregular hours, including evenings or weekends. Involves frequent contact with other staff, physicians’ offices, patients, and the public. Contact may involve dealing with sick, angry, or upset people. Frequent exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to a clinic environment. OSHA Category II – Tasks do not routinely involve contact with blood or body substances but contact may occur on an unplanned basis.
Neighborhood Health is an Equal Opportunity Employer. Neighborhood Health does not exclude people or treat them differently for any aspect of the organization because of race, color, national origin, age, disability (physical or mental), or sex (including sexual orientation).
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources
Read Less