Job DescriptionJob DescriptionTitle: Director of Social Services Location: TBD FLSA Classification: Full-time (35 hours), Exempt Role Summary: The successful candidate will be responsible for the overall management and direction of the social services department with the goal of expeditious placement of clients into permanent housing and providing assistance in becoming self-sufficient. He/she will oversee the day to day operation of social services at the work site. Services include assessments, counseling, service planning, and developing and monitoring linkages with programs that provide entitlements and medical, educational, substance abuse, employment, and mental health services. He/she will need to work collaboratively with other on-site departments to facilitate effective methods of problem solving and the alignment of strategies. Primary Job Responsibilities/Duties: The Director of Social Services is responsible for, but not limited to: Provide and ensure delivery of quality services to all clients through direct supervision of a team of Case Managers, Housing Specialists, Recreational Specialist, Social Service Supervisors, Program Coordinator and Employment SpecialistsCoordinate all case management services, including assessments and development and implementation of service plansEnsures that staff appropriately identifies the needs of the clients, provide appropriate referrals and ensure case managers follow up with resourcesEnsure assessments, service plans and interactions with the clients are appropriately documented.Act as the point person with subcontractors and/or service providers including, but not limited to, medical providers, mental health providers, substance abuse providers and employment services providersIdentify changing program needs and program gaps and develop new services, service directions, and/or programs to meet client needsEnsure all reports are submitted accurately and in a timely mannerResponsible for ensuring monthly housing targets are metMonitor staff time and attendance utilizing the pay com programMonitor demographic reports to ensure consistency with ILP complianceEnsure all employees in Social Services department receive all mandated training and any courses which are indicated for additional professional growth and development as a department or as individualsCollect, analyze, and report on departmental statistics as required by NAICA, funding bodies, and regulatory agenciesOrganize onsite and offsite training opportunities for professional development of staffFacilitate weekly meetings with social service staff to address client issues and progressEnsure adherence to all requisite regulations and NAICA/DHS policies and proceduresAct as a liaison with other department directorsProvide crisis intervention and stabilization as neededTasks may be modified, expanded and/or assigned over a period of timePhysical Requirements: Ability to sit for extended periods and perform repetitive tasks.Must be able to lift and carry up to 20 pounds.Must be able to travel to multiple NYC sites as needed.Work Environment / Schedule Requirements: This is a full-time, exempt position. While standard business hours are Monday through Friday, 9:00 AM to 5:00 PM, exempt employees are expected to work the hours necessary to effectively fulfill the responsibilities of the position, based on organizational needs, deadlines, or eventsOffice setting with regular exposure to computer screens and moderate noise levels.May be required to work shifts, including evenings or night tours and/or Saturdays, Sundays and holidays with holiday pay differential.Qualifications: Master’s degree in Social Work, Psychology, Sociology, or related field with 2+ years of direct social service experienceBachelor’s degree in Human Service, or related field with 4+ years of direct social service experienceAssociate’s degree with 6 plus years of direct social service experienceAbility to work some evenings and occasional weekends as neededExcellent and demonstrated writing abilityStrong assessment, direct practice, counseling, supervision, community outreach, group leadership and program development experience preferredAdvanced knowledge of MS Word, Excel and database management skills.Knowledge of community resourcesAbility to solve problems, make decisions, resolve conflicts and listenAbility to deal calmly in crisis situationsProven ability to work collaboratively well with diverse groupsProven ability to handle multiple tasks effectively under pressureStrong organizational skills, detail-oriented, and efficientMaturity, integrity, and sound judgmentMust be able to read, speak, write, and understand English for administrative purposes.Must pass drug screening to be appointed.This position may be subject to a series of investigations before and after appointment. Equal Employment Opportunity: NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited. Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject “Reasonable Accommodation Request.” NAICA Offers a competitive benefits package that includes: Comprehensive Health, Dental and Vision Benefits for full-time employees403(b) Retirement Savings PlansLoan Forgiveness Programs for eligible employeesPaid Holidays and VacationPaid Time-offVol Life Insurance and AD&DTerm Life and AD&D insuranceLong Term DisabilityEmployee Assistance Program support (EAP)Commuter Benefits ProgramAflac: Short-Term Disability, CA, Accident and HospitalEmployee Discount ProgramFalse Statements Misrepresentation of your experience, skills, or education, or submission of false/fraudulent information or documentation during the application process may result in the rejection of your application or termination of your employment. At-Will Employment Disclaimer: While we sincerely hope to form a long and mutually beneficial relationship, please note that NAICA is an at-will employer. Under these terms, employment is subject to termination at any time, without notice and with or without cause, at the discretion of the organization.
Job DescriptionJob DescriptionTitle: Director of Social Services Location: TBD FLSA Classification: Full-time (35 hours), Exempt Role Summary: The successful candidate will be responsible for the overall management and direction of the social services department with the goal of expeditious placement of clients into permanent housing and providing assistance in becoming self-sufficient. He/she will oversee the day to day operation of social services at the work site. Services include assessments, counseling, service planning, and developing and monitoring linkages with programs that provide entitlements and medical, educational, substance abuse, employment, and mental health services. He/she will need to work collaboratively with other on-site departments to facilitate effective methods of problem solving and the alignment of strategies. Primary Job Responsibilities/Duties: The Director of Social Services is responsible for, but not limited to: Provide and ensure delivery of quality services to all clients through direct supervision of a team of Case Managers, Housing Specialists, Recreational Specialist, Social Service Supervisors, Program Coordinator and Employment SpecialistsCoordinate all case management services, including assessments and development and implementation of service plansEnsures that staff appropriately identifies the needs of the clients, provide appropriate referrals and ensure case managers follow up with resourcesEnsure assessments, service plans and interactions with the clients are appropriately documented.Act as the point person with subcontractors and/or service providers including, but not limited to, medical providers, mental health providers, substance abuse providers and employment services providersIdentify changing program needs and program gaps and develop new services, service directions, and/or programs to meet client needsEnsure all reports are submitted accurately and in a timely mannerResponsible for ensuring monthly housing targets are metMonitor staff time and attendance utilizing the pay com programMonitor demographic reports to ensure consistency with ILP complianceEnsure all employees in Social Services department receive all mandated training and any courses which are indicated for additional professional growth and development as a department or as individualsCollect, analyze, and report on departmental statistics as required by NAICA, funding bodies, and regulatory agenciesOrganize onsite and offsite training opportunities for professional development of staffFacilitate weekly meetings with social service staff to address client issues and progressEnsure adherence to all requisite regulations and NAICA/DHS policies and proceduresAct as a liaison with other department directorsProvide crisis intervention and stabilization as neededTasks may be modified, expanded and/or assigned over a period of timePhysical Requirements: Ability to sit for extended periods and perform repetitive tasks.Must be able to lift and carry up to 20 pounds.Must be able to travel to multiple NYC sites as needed.Work Environment / Schedule Requirements: This is a full-time, exempt position. While standard business hours are Monday through Friday, 9:00 AM to 5:00 PM, exempt employees are expected to work the hours necessary to effectively fulfill the responsibilities of the position, based on organizational needs, deadlines, or eventsOffice setting with regular exposure to computer screens and moderate noise levels.May be required to work shifts, including evenings or night tours and/or Saturdays, Sundays and holidays with holiday pay differential.Qualifications: Master’s degree in Social Work, Psychology, Sociology, or related field with 2+ years of direct social service experienceBachelor’s degree in Human Service, or related field with 4+ years of direct social service experienceAssociate’s degree with 6 plus years of direct social service experienceAbility to work some evenings and occasional weekends as neededExcellent and demonstrated writing abilityStrong assessment, direct practice, counseling, supervision, community outreach, group leadership and program development experience preferredAdvanced knowledge of MS Word, Excel and database management skills.Knowledge of community resourcesAbility to solve problems, make decisions, resolve conflicts and listenAbility to deal calmly in crisis situationsProven ability to work collaboratively well with diverse groupsProven ability to handle multiple tasks effectively under pressureStrong organizational skills, detail-oriented, and efficientMaturity, integrity, and sound judgmentMust be able to read, speak, write, and understand English for administrative purposes.Must pass drug screening to be appointed.This position may be subject to a series of investigations before and after appointment. Equal Employment Opportunity: NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited. Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject “Reasonable Accommodation Request.” NAICA Offers a competitive benefits package that includes: Comprehensive Health, Dental and Vision Benefits for full-time employees403(b) Retirement Savings PlansLoan Forgiveness Programs for eligible employeesPaid Holidays and VacationPaid Time-offVol Life Insurance and AD&DTerm Life and AD&D insuranceLong Term DisabilityEmployee Assistance Program support (EAP)Commuter Benefits ProgramAflac: Short-Term Disability, CA, Accident and HospitalEmployee Discount ProgramFalse Statements Misrepresentation of your experience, skills, or education, or submission of false/fraudulent information or documentation during the application process may result in the rejection of your application or termination of your employment. At-Will Employment Disclaimer: While we sincerely hope to form a long and mutually beneficial relationship, please note that NAICA is an at-will employer. Under these terms, employment is subject to termination at any time, without notice and with or without cause, at the discretion of the organization.
