NCB Job Description
Job Title: Experienced Debt CollectorPosition Overview: The Experienced Debt Collector's job is to make contact with customers and attempt to initiate payments and payment plans in order to resolve delinquent statuses. Principle Responsibilities and Expectations Collect payments on past due accounts.Process check-by-phone and/or ACH requests accurately.Knowledge of FDCPA and state laws.Ability to negotiate while maintaining a manner which shows sensitivity, tact, and professionalism.Speak clearly, concisely and effectively; listen to and understand information and ideas as presented written and/or verbally.Read, interpret and apply laws, rules, regulations, policies and/or procedures.Ability to multi-task by speaking with customers and typing notes simultaneously.
Principle Objectives and Qualifications
Effective written and verbal communication skillsGreat attention to detail and accuracyAbility to maintain confidentialityProficient knowledge of relevant computer programs such as MS officePossess a high level of professionalismMust be punctual and dependableExperiencePrevious debt collections experience requiredMinimum HS diploma or equivalent Read LessPosition Overview:
The HR Administrative Assistant supports the Human Resources Department by performing a variety of administrative tasks. This role involves maintaining employee records, assisting with payroll and benefits administration, coordinating recruiting efforts, and ensuring compliance with company policies. In this role the HR Administrative Assistant will be organized, detail-oriented, and capable of handling highly confidential information with discretion.
Key Responsibilities:
Administrative Support:
Provide administrative support to the HR department, including scheduling meetings, maintaining calendars, and organizing files.Handle incoming and outgoing communications, including phone calls, emails, and mail.Employee Records Management:
Maintain and update employee records and files, ensuring accuracy and compliance with legal requirements.Assist with the onboarding and offboarding processes, including preparing necessary documentation.Payroll and Benefits Administration:
Support payroll processing by verifying timesheets and data entry.Assist in administering employee benefits programs, including health insurance and retirement plans.Recruitment Support:
Post job openings, screen resumes, and coordinate interviews.Assist in the preparation of offer letters and employment contracts.HR Policy Implementation:
Help ensure compliance with company policies and procedures.Assist in the development and updating of HR policies and employee handbooks.Training and Development:
Coordinate training sessions and workshops for employees.Maintain training records and track employee development programs.Employee Relations:
Serve as a point of contact for employee inquiries and provide assistance as needed.Support conflict resolution and maintain a positive work environment.HR Reporting:
Prepare HR-related reports and metrics for management review.Assist in analyzing data to improve HR processes and initiativesEvent Coordination:
Help plan and organize company events, meetings, and conferences.General Office Tasks:
Perform general administrative tasks, such as filing, scanning, and data entry.Assist with special projects and initiatives as required.Qualifications:
Education:
High school diploma or equivalent requiredaPHR (Associate Professional Human Resources) Certification PreferredExperience:
Previous administrative or HR experience required.Skills:
Excellent organizational and multitasking abilities.Strong written and verbal communication skills.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).Attention to detail and accuracy.Ability to handle confidential information with discretion.Strong interpersonal skills and the ability to work well in a team environment.Professional demeanor and positive attitude. Read LessThe HR Generalist is a vital member of the Human Resources team, responsible for overseeing and implementing a variety of HR functions. This role involves managing recruitment processes, handling employee relations, ensuring compliance with labor laws, and supporting performance management initiatives. The HR Specialist has strong analytical and interpersonal skills, along with a thorough understanding of HR practices and legal requirements.
Principle ResponsibilitiesRecruitment and Staffing:
Develop and implement recruitment strategies to attract and hire top talent.Screen resumes, conduct interviews, and manage the selection process.Coordinate and conduct onboarding and orientation programs for new hires.Employee Relations:
Serve as a point of contact for employee inquiries and concerns.Assist in resolving workplace conflicts and promote a positive work environment.Conduct exit interviews and analyze feedback to improve employee retention.Compliance and Record Keeping:
Ensure compliance with federal, state, and local labor laws and regulations.Maintain accurate and up-to-date employee records and documentation.Assist with internal and external audits related to HR functions.Performance Management:
Support the performance review process, including goal setting, evaluations, and feedback.Work with managers to address performance issues and develop improvement plans.Facilitate training and development programs to enhance employee skills.Compensation and Benefits:
Assist in the administration of compensation and benefits programs.Conduct market research to ensure competitive pay practices.Educate employees on benefits options and enrollment processes.
HR Policy Implementation:
Assist in developing and update HR policies and procedures.Ensure consistent application of HR policies across the organization.Communicate policy changes and updates to employees.Data Analysis and Reporting:
Prepare HR metrics and reports for management review.Analyze data to identify trends and make recommendations for improvement.Training and Development:
Assist in creating and implementing HR related employee trainings.Coordinate training sessions and workshops for employees.Track employee participation and progress in training programs.QualificationsEducation:
High school diploma or equivalent requiredSHRM- CP Certification PreferredExperience:
Minimum of 2-3 years of experience in an HR role.Skills:
Strong organizational and multitasking abilities.Excellent written and verbal communication skills.Proficiency in HRIS (ADP) and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).Attention to detail and accuracy.Ability to handle confidential information with discretion.Other Requirements:
Strong interpersonal skills and the ability to work well in a team environment.Professional demeanor and positive attitude.** This job description is to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this Company. This job description is not to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. **
Read LessThe primary goal of this role is to maintain precision in portfolio acquisitions, specifically concerning media, back-office support, and consumer inquiries. With a strong emphasis on compliance, this position revolves around assessing and addressing consumer validation requests, managing disputes, and conducting fraud investigations. Reporting directly to the SVP of Portfolio Acquisitions, this role holds a pivotal position in ensuring the accuracy and integrity of our acquisition processes.
Principle ResponsibilitiesDispute Resolution and Data Management:
Respond to fraud, disputes, and verification of debts promptly, entering and verifying confidential information.Process incoming emails and respond in accordance to NCB Policy and Procedures.Ensure accuracy and confidentiality while handling sensitive data.Partner with outsourcing servicers to ensure timeliness and collaboration with dispute and verification of debt.Validate media intake upon each purchase to ensure all documents are acceptable for consumer validation.Manage inboxes for consumer request to ensure timeliness response.Escalation and Problem Resolution:
Identify and escalate feedback, processing delays, and errors as necessary.Employ analytical skills and good judgment to address issues promptly.Perform root-cause analysis to identify problems and suggest viable solutions.Compliance and Decision Making:
Make independent decisions within regulatory guidelines.Ensure dispute resolution complies with Regulatory SLA requirements.Handle high volumes of work with a focus on accuracy and compliance with FDCPA, and FRCA regulations.Critical Thinking and Collaboration:
Apply critical thinking and exercise independent judgment in problem-solving.Collaborate effectively with various departments as a team player.Manage consumer inquiries, conducting thorough investigations for compliant and timely resolutions.Risk Assessment and Compliance:
Assess risks associated with business decisions, prioritizing the firm's reputation and safeguarding assets.Drive compliance with laws, rules, and regulations.Adhere to policies, maintain ethical conduct, and report control issues transparently.General Administrative Support:
Perform additional administrative tasks as required and contribute to overall operational efficiency.This role involves a combination of data handling, compliance adherence, problem-solving, and collaborative work across departments, emphasizing accuracy, compliance, and professionalism throughout all tasks.
Experience2-4 years of preferred experience in back-office support or related roles.Compliant and critical thinking and exercise independent judgment in problem-solving.Demonstrated experience in providing exceptional customer service in a professional setting.Proficiency in Microsoft Office Suite, particularly Excel, for data management and analysis.Proven track record of employing critical thinking and crisis management skills to effectively solve problems and make informed decisions.Consistent mindfulness and attention to detail to ensure accuracy in all tasks.Strong written and verbal communication skills consistently demonstrated in clear and concise interactions.A history of delivering high-quality customer service, prioritizing client relationships, and achieving measurable results.High school diploma or equivalent educational attainment.This experience summary highlights the blend of technical proficiency, soft skills, customer service orientation, and commitment to accuracy required for the role of a Portfolio Acquisition Support Specialist.
Read LessPosition Overview:
Reporting to the Controller, the Accounts Payable Clerk will review, reconcile, and pay the company’s bills in a timely fashion. In addition, the Accounts Payable Clerk will assist with general accounting tasks, including but not limited to client remittances, audit requests purchase orders, and general ledger maintenance.
Principle Responsibilities
Receive and record invoices and relevant information into general ledger and other key data sources Establish relationships with business partners and vendors to verify key informationReconcile processed work by verifying entries and comparing general ledger reports to balancesPrepare checks and invoices for review and payment; manage scheduling of payments per direction from Controller or other senior finance staffMonitor discount opportunities, identify payment discrepancies and late feesEnsure credit is received for outstanding memosIssue stop-payments or purchase order amendmentsMaintain accurate and complete records of invoices and paymentsMaintain records of petty cash disbursementsReport sales taxes by calculating requirements on paid invoices. Maintain logs / databases of vendor information, including business ownersEnsure up to date W-9 and payment information for all vendorsCommunicates with suppliers to resolve issues that may arise regarding delivery, quality, or conditions of sale. Performs other accounting-related duties as assigned.Skills and Experience
A minimum of 2 years’ experience is required in an accounting department supporting role.Proficient in Microsoft Office Suite; including Excel. Ability to download and convert Excel files to pdf. Experience with a general ledger platform is required. Experience with Microsoft Dynamics or Great Plains is a plusConfidentiality and dependability in this role are key.Excellent organizational and time management skills are a must.Attention to detail and time management skills are essential Ability to work and communicate with all levels of the organization.
Conclusion
This job description is to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this Company. This job description is not to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
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