The Inside Sales Representative 1 (ISR 1) supports the sales/operations of the branches by responding to customer inquiries and concerns and resolving customer complaints. Generate sales documents and effectively manage communication between the customers, branches, and outside sales representatives. This position is a safety sensitive role that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures.
Key ResponsibilitiesReceives and responds to all customer inquiries, orders, and complaints.Generates all sales operations (invoicing, contracts, pick list, packing list, returns) documents and distributes to respective departments.Responsible for guiding, assisting and elevating complaint resolution to ensure that customers are properly served.Provides customers and other Branches with any data and backup data as requested.Follows up on a regular and as-needed basis with customers, Branches, and shop/yard operations on all open and unresolved customer issues.Reports on all out-of-line conditions affecting customer satisfaction.May take after-hours calls, i.e., security, and customers, and document any complaints for resolution at some branches.May open and/or close operations facilities in some branches.Performs other duties as requested.Knowledge and SkillsExcellent communication skills, verbal and written to enhance relationships with customers and team members.Quick learner, attention to detail, and adaptability skills.Excellent customer service and organization skills.Emotional Intelligence and strong collaboration skills.Basic knowledge or ability to learn Microsoft Office and Salesforce CRM.Basic knowledge of operational processes, including deliveries/pickups, commensurate with the rental industry.QualificationsMinimum (1) One year of experience working as an Inside Sales Rep or on a sales desk preferred, preferably in the construction equipment industry, underground safety rental industry.Must have reliable transportation. Read LessAs an Outside Sales Rep, your primary responsibility will be to develop and maintain strong client relationships, identify potential customers, and generate revenue by promoting our trench shoring equipment rental solutions. This role is vital in expanding our customer base and ensuring the satisfaction of existing clients.
Key ResponsibilitiesProspecting and Lead Generation Identify and target potential clients within the construction and excavation industry.Research and gather information on market trends and potential leads.Develop a robust sales pipeline by actively seeking new business opportunities.Client Relationship Management Build and maintain strong, long-term relationships with existing clients.Understand client needs and provide tailored equipment rental solutions.Be customer obsessed: Ensure excellent customer service and address client inquiries or concerns promptly.Product Knowledge Acquire in-depth knowledge of trench shoring equipment, its applications, and benefits.Educate clients on the advantages of using our equipment for their specific projects.Sales Targets and Quotas Meet or exceed sales targets and revenue quotas on a regular basis.Monitor and track sales performance, keeping records of activities and results.Market and Competitor Analysis Stay updated on territory trends, market competition, and pricing strategies.Provide feedback and insights on market dynamics to branch team and management.Sales Collaboration Collaborate with branch team, Houston Support Center, and other departments to ensure a seamless customer experience.Work closely with branch and sales management to develop and implement effective sales strategies.Reporting and Documentation Use Salesforce to maintain accurate and up-to-date records of customer interactions, transactions, and opportunities.Other responsibilities as assignedKnowledge and SkillsProven track record in outside sales, ideally within the industrial, construction or equipment rental industry.Formal sales training a plus.Excellent verbal and written communication and negotiation skills.Collaboration and organizational skills.Self-motivated, goal-oriented, and ability to work independently.Emotional intelligence and a positive attitude.Basic knowledge in Microsoft Office and Salesforce.Excellent customer relationship management.QualificationsMinimum three years of sales experience in the industrial, construction, or rental industry preferred.A valid driver's license and insurable DMV record.Travel requirements 25 30%. Read LessAs an Outside Sales Rep, your primary responsibility will be to develop and maintain strong client relationships, identify potential customers, and generate revenue by promoting our trench shoring equipment rental solutions. This role is vital in expanding our customer base and ensuring the satisfaction of existing clients.
Key ResponsibilitiesProspecting and Lead Generation: Identify and target potential clients within the construction and excavation industry.Research and gather information on market trends and potential leads.Develop a robust sales pipeline by actively seeking new business opportunities.Client Relationship Management: Build and maintain strong, long-term relationships with existing clients.Understand client needs and provide tailored equipment rental solutions.Be customer obsessed: Ensure excellent customer service and address client inquiries or concerns promptly.Product Knowledge: Acquire in-depth knowledge of trench shoring equipment, its applications, and benefits.Educate clients on the advantages of using our equipment for their specific projects.Sales Targets and Quotas: Meet or exceed sales targets and revenue quotas on a regular basis.Monitor and track sales performance, keeping records of activities and results.Market and Competitor Analysis: Stay updated on territory trends, market competition, and pricing strategies.Provide feedback and insights on market dynamics to branch team and management.Sales Collaboration: Collaborate with branch team, Houston Support Center, and other departments to ensure a seamless customer experience.Work closely with branch and sales management to develop and implement effective sales strategies.Reporting and Documentation: Use Salesforce to maintain accurate and up-to-date records of customer interactions, transactions, and opportunities.Other responsibilities as assignedKnowledge and SkillsProven track record in outside sales, ideally within the industrial, construction or equipment rental industry.Formal sales training a plus.Excellent verbal and written communication and negotiation skillsCollaboration and organizational skills.Self-motivated, goal-oriented, and ability to work independently.Emotional intelligence and a positive attitudeBasic knowledge in Microsoft Office and SalesforceExcellent customer relationship managementQualificationsMinimum three years of sales experience in the industrial, construction, or rental industry preferredA valid driver's license and insurable DMV recordTravel requirements 25 30%Why Work for NTS?We offer a competitive salary with a generous and comprehensive benefit package, including:
Excellent medical, dental, and vision plans401(k) retirement plan with company match and immediate vestingTeam Ownership Program (TOP) grants an annual stock award to every active full-time employee. TOP is unique for a privately held company but is offered to show how much we value our employees!Flexible spending and health savings accountsBasic and Voluntary life and disability insurancePaid Time Off that is either awarded or begins to accrue on the first pay period8 paid holidaysBirthday and Work Anniversary holidays after one year of serviceIncentive bonus plansEducational assistanceAbout Us: At National Trench Safety we specialize in the rental and sale of excavation safety products. NTS is proud of our reputation for supplying the highest quality trench, safety equipment, and rental fleet while providing an unparalleled level of service. We equip job sites with everything from a barricade to complete site-specific trench shoring plan as well as the equipment required to execute the plan.
About our Team: At National Trench Safety (NTS), our team of employees is our most valuable asset and one of our customers' greatest resources. NTS was built around a team of experienced industry professionals, and as NTS continues to grow we continue to attract talented individuals. The NTS team contains some of the industry's most respected and recognized trench safety veterans. NTS is a customer service-focused organization, which can be reflected in the company's culture and commitment to its customers.
NTS is an equal opportunity employer M/F/D/V. Qualified candidates will receive consideration for employment regardless of race, color, religion, sex, nation origin, sexual orientation, gender identity, disability, or protected veteran status.
Read LessAs an Outside Sales Rep, your primary responsibility will be to develop and maintain strong client relationships, identify potential customers, and generate revenue by promoting our trench shoring equipment rental solutions. This role is vital in expanding our customer base and ensuring the satisfaction of existing clients.
Key ResponsibilitiesProspecting and Lead Generation: Identify and target potential clients within the construction and excavation industry.Research and gather information on market trends and potential leads.Develop a robust sales pipeline by actively seeking new business opportunities.Client Relationship Management: Build and maintain strong, long-term relationships with existing clients.Understand client needs and provide tailored equipment rental solutions.Be customer obsessed: Ensure excellent customer service and address client inquiries or concerns promptly.Product Knowledge: Acquire in-depth knowledge of trench shoring equipment, its applications, and benefits.Educate clients on the advantages of using our equipment for their specific projects.Sales Targets and Quotas: Meet or exceed sales targets and revenue quotas on a regular basis.Monitor and track sales performance, keeping records of activities and results.Market and Competitor Analysis: Stay updated on territory trends, market competition, and pricing strategies.Provide feedback and insights on market dynamics to branch team and management.Sales Collaboration: Collaborate with branch team, Houston Support Center, and other departments to ensure a seamless customer experience.Work closely with branch and sales management to develop and implement effective sales strategies.Reporting and Documentation: Use Salesforce to maintain accurate and up-to-date records of customer interactions, transactions, and opportunities.Other responsibilities as assignedKnowledge and SkillsProven track record in outside sales, ideally within the industrial, construction or equipment rental industry.Formal sales training a plus.Excellent verbal and written communication and negotiation skills.Collaboration and organizational skills.Self-motivated, goal-oriented, and ability to work independently.Emotional intelligence and a positive attitude.Basic knowledge in Microsoft Office and Salesforce.Excellent customer relationship management.QualificationsMinimum three years of sales experience in the industrial, construction, or rental industry preferred.A valid driver's license and insurable DMV record.Travel requirements 25 30%.Why Work for NTS?We offer a competitive salary with a generous and comprehensive benefit package, including:
Excellent medical, dental, and vision plans.401(k) retirement plan with company match and immediate vesting.Team Ownership Program (TOP) grants an annual stock award to every active full-time employee. TOP is unique for a privately held company but is offered to show how much we value our employees!Flexible spending and health savings accounts.Basic and Voluntary life and disability insurance.Paid Time Off that is either awarded or begins to accrue on the first pay period.8 paid holidays.Birthday and Work Anniversary holidays after one year of service.Incentive bonus plans.Educational assistance.About Us: At National Trench Safety we specialize in the rental and sale of excavation safety products. NTS is proud of our reputation for supplying the highest quality trench, safety equipment, and rental fleet while providing an unparalleled level of service. We equip job sites with everything from a barricade to complete site-specific trench shoring plan as well as the equipment required to execute the plan.
About our Team: At National Trench Safety (NTS), our team of employees is our most valuable asset and one of our customers' greatest resources. NTS was built around a team of experienced industry professionals, and as NTS continues to grow we continue to attract talented individuals. The NTS team contains some of the industry's most respected and recognized trench safety veterans. NTS is a customer service-focused organization, which can be reflected in the company's culture and commitment to its customers.
NTS is an equal opportunity employer M/F/D/V. Qualified candidates will receive consideration for employment regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
Read LessThe Inside Sales Representative (ISR) supports the sales/operations of the branches by responding to customer inquiries and concerns and resolving customer complaints. Generate sales documents and effectively manage communication between the customers, branches, and outside sales representatives. This position is a safety sensitive role that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures.
Key ResponsibilitiesReceives and responds to all customer inquiries, orders, and complaints.Generates all sales operations (invoicing, contracts, pick list, packing list, returns) documents and distributes to respective departments.Responsible for guiding, assisting, and elevating complaint resolution to ensure that customers are properly served.Provides customers and other Branches with any data and backup data as requested.Follows up on a regular and as-needed basis with customers, Branches, and shop/yard operations on all open and unresolved customer issues.Reports on all out-of-line conditions affecting customer satisfaction.May take after-hours calls; i.e., security, and customers, and document any complaints for resolution at some branches.May open and/or close operations facilities in some branches.Performs other duties as requested.Knowledge and SkillsExcellent communication skills verbal and written to enhance relationships with customers and team members.Quick learner, attention to detail, and adaptability skills.Excellent customer service and organization skills.Emotional Intelligence and strong collaboration skills.Basic knowledge or ability to learn Microsoft Office, Infor, and Salesforce CRM.Basic knowledge of operational processes; including deliveries/pickups, commensurate with the rental industry.QualificationsMinimum (1) One year experience working as an Inside Sales Rep or on a sales desk preferred, preferably in the construction equipment industry, underground safety rental industry.Must have reliable transportation.Why Work for NTS?We offer a competitive salary with a generous and comprehensive benefit package, including:
Excellent medical, dental, and vision plans401(k) retirement plan with company match and immediate vestingTeam Ownership Program (TOP) grants an annual stock award to every active full-time employee. TOP is unique for a privately held company but is offered to show how much we value our employees!Flexible spending and health savings accountsBasic and Voluntary life and disability insurancePaid Time Off that is either awarded or begins to accrue on the first pay period8 paid holidaysBirthday and Work Anniversary holidays after one year of serviceIncentive bonus plansEducational assistanceAbout Us: At National Trench Safety we specialize in the rental and sale of excavation safety products. NTS is proud of our reputation for supplying the highest quality trench, safety equipment, and rental fleet while providing an unparalleled level of service. We equip job sites with everything from a barricade to complete site-specific trench shoring plan as well as the equipment required to execute the plan.
About our Team: At National Trench Safety (NTS), our team of employees is our most valuable asset and one of our customers' greatest resources. NTS was built around a team of experienced industry professionals, and as NTS continues to grow we continue to attract talented individuals. The NTS team contains some of the industry's most respected and recognized trench safety veterans. NTS is a customer service-focused organization, which can be reflected in the company's culture and commitment to its customers.
NTS is an equal opportunity employer M/F/D/V. Qualified candidates will receive consideration for employment regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
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