Job DescriptionJob Description
Job Summary The Inside Sales Representative (ISR) supports the sales/operations of the branches by responding to customer inquiries and concerns and resolving customer complaints. Generate sales documents and effectively manage communication between the customers, branches, and outside sales representatives. This position is a safety sensitive role that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures. Key Responsibilities Receives and responds to all customer inquiries, orders, and complaints.Generates all sales operations (invoicing, contracts, pick list, packing list, returns) documents and distributes to respective departments.Responsible for guiding, assisting and elevating complaint resolution to ensure that customers are properly served.Provides customers and other Branches with any data and backup data as requested. Follows up on a regular and as-needed basis with customers, Branches, and shop/yard operations on all open and unresolved customer issues.Reports on all out-of-line conditions affecting customer satisfaction.May take after-hours calls; i.e., security, and customers, and document any complaints for resolution at some branches.May open and/or close operations facilities in some branches.Performs other duties as requested.Knowledge and Skills Excellent communication skills verbal and written to enhance relationships with customers and team members.Quick learner, attention to detail, and adaptability skills. Excellent customer service and organization skills. Emotional Intelligence and strong collaboration skills. Basic knowledge or ability to learn Microsoft Office, Infor and Salesforce CRM. Basic knowledge of operational processes; including deliveries/pickups, commensurate with the rental industry. Qualifications Minimum (1) One year experience working as an Inside Sales Rep or on a sales desk preferred, preferably in the construction equipment industry, underground safety rental industry.Must have reliable transportation.
Why work for NTS? We offer a competitive salary with a generous and comprehensive benefit package, including: Excellent medical, dental, and vision plans401(k) retirement plan with company match and immediate vestingTeam Ownership Program (TOP) grants an annual stock award to every active full-time employee. TOP is unique for a privately held company but is offered to show how much we value our employees!Flexible spending and health savings accountsBasic and Voluntary life and disability insurancePaid Time Off that is either awarded or begins to accrue on the first pay period8 paid holidaysBirthday and Work Anniversary holidays after one year of serviceIncentive bonus plansEducational assistanceAbout Us: At National Trench Safety we specialize in the rental and sale of excavation safety products. NTS is proud of our reputation for supplying the highest quality trench, safety equipment, and rental fleet while providing an unparalleled level of service. We equip job sites with everything from a barricade to complete site-specific trench shoring plan as well as the equipment required to execute the plan. About our Team: At National Trench Safety (NTS), our team of employees is our most valuable asset and one of our customers’ greatest resources. NTS was built around a team of experienced industry professionals, and as NTS continues to grow we continue to attract talented individuals. The NTS team contains some of the industry’s most respected and recognized trench safety veterans. NTS is a customer service-focused organization, which can be reflected in the company’s culture and commitment to its customers. NTS is an equal opportunity employer M/F/D/V. Qualified candidates will receive consideration for employment regardless of race, color, religion, sex, nation origin, sexual orientation, gender identity, disability, or protected veteran status.
Job DescriptionJob Description
Job Summary As an Outside Sales Rep, your primary responsibility will be to develop and maintain strong client relationships, identify potential customers, and generate revenue by promoting our trench shoring equipment rental solutions. This role is vital in expanding our customer base and ensuring the satisfaction of existing clients. Key Responsibilities Prospecting and Lead Generation:Identify and target potential clients within the construction and excavation industry.Research and gather information on market trends and potential leads.Develop a robust sales pipeline by actively seeking new business opportunities.Client Relationship Management:Build and maintain strong, long-term relationships with existing clients.Understand client needs and provide tailored equipment rental solutions.Be customer obsessed: Ensure excellent customer service and address client inquiries or concerns promptly.Product Knowledge:Acquire in-depth knowledge of trench shoring equipment, its applications, and benefits.Educate clients on the advantages of using our equipment for their specific projects.Sales Targets and Quotas:Meet or exceed sales targets and revenue quotas on a regular basis.Monitor and track sales performance, keeping records of activities and results.Market and Competitor Analysis:Stay updated on territory trends, market competition, and pricing strategies.Provide feedback and insights on market dynamics to branch team and management.Sales Collaboration:Collaborate with branch team, Houston Support Center, and other departments to ensure a seamless customer experience.Work closely with branch and sales management to develop and implement effective sales strategies.Reporting and Documentation:Use Salesforce to maintain accurate and up-to-date records of customer interactions, transactions, and opportunities.Other responsibilities as assigned Knowledge and Skills Proven track record in outside sales, ideally within the industrial, construction or equipment rental industry.Formal sales training a plus.Excellent verbal and written communication and negotiation skillsCollaboration and organizational skills. Self-motivated, goal-oriented, and ability to work independently.Emotional intelligence and a positive attitude Basic knowledge in Microsoft Office and Salesforce Excellent customer relationship management Qualifications Minimum (3) three years of sales experience in the industrial, construction, or rental industry preferredA valid driver’s license and insurable DMV recordTravel requirements 25 – 30%Why work for NTS? We offer a competitive salary with a generous and comprehensive benefit package, including: Excellent medical, dental, and vision plans401(k) retirement plan with company match and immediate vestingTeam Ownership Program (TOP) grants an annual stock award to every active full-time employee. TOP is unique for a privately held company but is offered to show how much we value our employees!Flexible spending and health savings accountsBasic and Voluntary life and disability insurancePaid Time Off that is either awarded or begins to accrue on the first pay period8 paid holidaysBirthday and Work Anniversary holidays after one year of serviceIncentive bonus plansEducational assistanceAbout Us: At National Trench Safety we specialize in the rental and sale of excavation safety products. NTS is proud of our reputation for supplying the highest quality trench, safety equipment, and rental fleet while providing an unparalleled level of service. We equip job sites with everything from a barricade to complete site-specific trench shoring plan as well as the equipment required to execute the plan. About our Team: At National Trench Safety (NTS), our team of employees is our most valuable asset and one of our customers’ greatest resources. NTS was built around a team of experienced industry professionals, and as NTS continues to grow we continue to attract talented individuals. The NTS team contains some of the industry’s most respected and recognized trench safety veterans. NTS is a customer service-focused organization, which can be reflected in the company’s culture and commitment to its customers. NTS is an equal opportunity employer M/F/D/V. Qualified candidates will receive consideration for employment regardless of race, color, religion, sex, nation origin, sexual orientation, gender identity, disability, or protected veteran status.
Job DescriptionJob Description
Job Summary As a Class A CDL Driver, Non-Crane Certified with National Trench Safety, you will be required to deliver and pick up trench-related shoring to and from customer job sites safely, timely, and efficiently. This position will adhere to all safety policies and procedures directed by DOT, FMCSR, and National Trench Safety. This position is a safety sensitive role that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures. Key Responsibilities Operate company vehicles in a safe, efficient, and professional manner. Comply with all DOT regulations as related to the safe operation of your vehicle, including: Vehicle inspections at the beginning and end of each shift. Reporting any identified vehicle issues. Keep accurate electronic driver HOS logs. Maintain current driver credentials as required. Comply with pre-employment, routine, random drug and alcohol testing requests. Secure load strictly complying with DOT and company policies. Report all accidents involving the driver or equipment to the branch management Deliver and pick-up shoring and plates to and from job sites multiple loads per day.Occasionally load and unload your truck and trailer on the customer’s job site. Occasionally assemble and disassemble shoring on job sitesEnsure all delivery documents are properly maintained and turned in as required. Apply knowledge of driving skills in maneuvering at various speeds in difficult locations, heavy traffic, inclement weather, mountainous terrain or tight loading dock operational areas Maintain open communication with branch for delivery schedules and promptly report problems related to deliveries. Adhere to all customers’ safety requirements while at customer job sitesMay assist with yard operations, clean and prepare areas sites to eliminate possible hazards, other responsibilities as assigned May provide training assistance to customers by answering general questions regarding the safe operations of shoring equipment Record and Report to the branch management, Inside Sales rep and customer of any damage to NTS rental equipment that is as identified by the driver during the pickup process Be available to customers’ needs, including occasional after-hours emergencies, as needed by the branch from time to time Keep the vehicle clean and up to date on maintenance. Knowledge and Skills Ability to secure loads safelyExcellent communication skills verbal and written to enhance relationships with customers. A positive attitude and occasionally requires lifting up to 50 lbs. Quick learner, attention to detail and the ability to accept directions and coaching Qualifications A minimum of (2) two years of direct experience driving vehicles that require a Class A Commercial Driver’s License is preferred. Current Class A Commercial Driver’s License issued from the State Department of Motor VehiclesValid Medical Examiner’s Certificate in accordance with FMCSR 49 CFR 391.41-391.49 Ability to obtain forklift certification as requiredWhy work for NTS? We offer a competitive salary with a generous and comprehensive benefit package, including: Excellent medical, dental, and vision plans401(k) retirement plan with company match and immediate vestingTeam Ownership Program (TOP) grants an annual stock award to every active full-time employee. TOP is unique for a privately held company but is offered to show how much we value our employees!Flexible spending and health savings accountsBasic and Voluntary life and disability insurancePaid Time Off that is either awarded or begins to accrue on the first pay period8 paid holidaysBirthday and Work Anniversary holidays after one year of serviceIncentive bonus plansEducational assistanceAbout Us: At National Trench Safety we specialize in the rental and sale of excavation safety products. NTS is proud of our reputation for supplying the highest quality trench, safety equipment, and rental fleet while providing an unparalleled level of service. We equip job sites with everything from a barricade to complete site-specific trench shoring plan as well as the equipment required to execute the plan. About our Team: At National Trench Safety (NTS), our team of employees is our most valuable asset and one of our customers’ greatest resources. NTS was built around a team of experienced industry professionals, and as NTS continues to grow we continue to attract talented individuals. The NTS team contains some of the industry’s most respected and recognized trench safety veterans. NTS is a customer service-focused organization, which can be reflected in the company’s culture and commitment to its customers. NTS is an equal opportunity employer M/F/D/V. Qualified candidates will receive consideration for employment regardless of race, color, religion, sex, nation origin, sexual orientation, gender identity, disability, or protected veteran status.
Job DescriptionJob Description
Job Summary As an Operations Manager at NTS, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity and logistics. By working closely with the Branch Manager, you will ensure safety, world-class customer service, and standard process compliance to ensure effective and efficient operations. This position is a safety sensitive role that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures. Key Responsibilities Support Branch Manager in implementing actions to achieve financial objectives.Reviews and analyzes business performance using plan data and recommends decisions/approaches to address key operational opportunities and levers, including route sales growth optimization, pricing actions, product inventory, and labor costs, which would positively impact the business. Responsible for recruiting, hiring, training, coaching, and counseling staff and front-line personnel to provide ongoing support and development. Optimize core processes and positively influence client relationships and business opportunities. Manages and fosters effective communication at all levels of the organization. Ensures daily operations are maintained as scheduled. Responsible for performance management of direct staff including Inside Sales Reps, Drivers, and other staff as applicable.Assist the Branch Manager in ensuring compliance with all company policies.May fill in during the absence of the Branch Manager. Oversees rental operations and directs and checks daily paperwork flow related.Communicates with sales personnel regarding jobs, quotes, problems, etc. Oversees maintenance and/or repair of Company vehicles. Ensure Safety training & protocols are followed and implemented at the branch.Available on a 24-hour basis for customer needs and facility security alarm situations. Other responsibilities as assigned.Knowledge and Skills Excellent verbal and written communication, attention to detail, and organizational skills. Ability to work independently and apply sound judgment to a variety of situations. Strong collaboration and presentation skills. Strong mechanical aptitude and time management skills. Emotional Intelligence and influential leadership skills. Basic Knowledge of principles of 6s to accurately optimize processes. Excellent customer service and organizational skills. Proficient knowledge in Microsoft Office.Qualifications Bachelor’s degree preferred. Minimum (4) four years of experience in operations in manufacturing or the construction industry is preferred.Must have a valid driver license.
Why work for NTS? We offer a competitive salary with a generous and comprehensive benefit package, including: Excellent medical, dental, and vision plans401(k) retirement plan with company match and immediate vestingTeam Ownership Program (TOP) grants an annual stock award to every active full-time employee. TOP is unique for a privately held company but is offered to show how much we value our employees!Flexible spending and health savings accountsBasic and Voluntary life and disability insurancePaid Time Off that is either awarded or begins to accrue on the first pay period8 paid holidaysBirthday and Work Anniversary holidays after one year of serviceIncentive bonus plansEducational assistanceAbout Us: At National Trench Safety we specialize in the rental and sale of excavation safety products. NTS is proud of our reputation for supplying the highest quality trench, safety equipment, and rental fleet while providing an unparalleled level of service. We equip job sites with everything from a barricade to complete site-specific trench shoring plan as well as the equipment required to execute the plan. About our Team: At National Trench Safety (NTS), our team of employees is our most valuable asset and one of our customers’ greatest resources. NTS was built around a team of experienced industry professionals, and as NTS continues to grow we continue to attract talented individuals. The NTS team contains some of the industry’s most respected and recognized trench safety veterans. NTS is a customer service-focused organization, which can be reflected in the company’s culture and commitment to its customers. NTS is an equal opportunity employer M/F/D/V. Qualified candidates will receive consideration for employment regardless of race, color, religion, sex, nation origin, sexual orientation, gender identity, disability, or protected veteran status.
Job DescriptionJob Description
Job Summary The Branch Manager leads and directs a branch. By overseeing daily operations, to ensure positive revenue generation, high customer service standards, employee development, and continued excellence in productivity. They will improve the branch’s competitive position as well as maximize profitability. This position is a safety sensitive role that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures. Key Responsibilities Grow revenue for the branch and district by achieving financial goals and objectives based upon business planEffectively grow a diverse portfolio of customers and answer/resolve customer questions Manage a diverse team effectively and efficiently lead and develop themImplementing Safety trainings and maintain a branch safety plan Manage a fleet inventory mix to maximize revenue and profit Manage Profit and Loss reporting & Operational reviewsGenerate, process, analyze and review the daily business reports Establishes, with executive staff, sales and profitability goals for the branch. Develops and implements operating plans and budgets to meet goals. Regularly monitors performance against goals and takes corrective action where necessary.Ensures product pricing meets profitability targets by reviewing / updating costs and pricing decisions.Manages branch inventory to ensure security, accuracy, ability to meet customer product requirements and branch turn goals. Ensures cycle counting program is implemented per established procedures.Oversees storage and delivery operations, including receiving, labeling put-away, and order fulfillment. Creates and monitors delivery schedules to ensure accurate, on-time product delivery.Ensures the security and proper maintenance of all branch property, equipment, and other assets by developing security systems and procedures, and implementing a regular schedule of equipment maintenance.Controls branch operational costs, including labor, supplies, freight, utilities, etc. to ensure overall branch profitability.Ensure the branch is maintaining federal compliance with OSHA regulations and DOT standardsOther duties as assignedKnowledge and Skills Excellent verbal and written communicationResult Oriented, Strong presentation and collaboration skills Ability to multi-task and collaborate effectively with other personnel to meet deadlines.Proficient knowledge of Microsoft Office and SalesforceEmotional Intelligence and influential leadership skillsExcellent customer service and organizational skills.Qualifications Minimum six (6) years of experience and track record of success in operations management preferably in trench shoring or construction Must have a valid driver's license
Why work for NTS? We offer a competitive salary with a generous and comprehensive benefit package, including: Excellent medical, dental, and vision plans401(k) retirement plan with company match and immediate vestingTeam Ownership Program (TOP) grants an annual stock award to every active full-time employee. TOP is unique for a privately held company but is offered to show how much we value our employees!Flexible spending and health savings accountsBasic and Voluntary life and disability insurancePaid Time Off that is either awarded or begins to accrue on the first pay period8 paid holidaysBirthday and Work Anniversary holidays after one year of serviceIncentive bonus plansEducational assistanceAbout Us: At National Trench Safety we specialize in the rental and sale of excavation safety products. NTS is proud of our reputation for supplying the highest quality trench, safety equipment, and rental fleet while providing an unparalleled level of service. We equip job sites with everything from a barricade to complete site-specific trench shoring plan as well as the equipment required to execute the plan. About our Team: At National Trench Safety (NTS), our team of employees is our most valuable asset and one of our customers’ greatest resources. NTS was built around a team of experienced industry professionals, and as NTS continues to grow we continue to attract talented individuals. The NTS team contains some of the industry’s most respected and recognized trench safety veterans. NTS is a customer service-focused organization, which can be reflected in the company’s culture and commitment to its customers. NTS is an equal opportunity employer M/F/D/V. Qualified candidates will receive consideration for employment regardless of race, color, religion, sex, nation origin, sexual orientation, gender identity, disability, or protected veteran status.
Job DescriptionJob Description
Job Summary The Yard Operations 1 position entails picking orders, processing customer returns, counting materials, loading and unloading trucks, servicing our rental equipment, and other general yard and warehouse duties. Frequent forklift operation is involved. Servicing rental equipment, pressure washing returned equipment to prepare for operations which includes repairs, painting, and related duties to meet branding standards. Extensive training will be required and provided. This position is a safety sensitive role that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures. Key Responsibilities Load and unload equipment and materials onto and off trucks, primarily by forklift and occasionally by hand.Communicate any identified safety or yard issues/requirements to the Yard leadAssemble trench boxes and other trench safety equipment.Signal equipment operators to facilitate the assembly of trench safety equipment.Lubricate, clean, and repair machinery, equipment, and tools.Operate hand and power tools as required.Control traffic passing in and around the yard.Touchup and repaint products as required to meet NTS branding standardsAbility to direct and answer any customer related questions Maintain yard cleanliness.Other duties as requiredKnowledge and Skills Effective verbal communication and collaboration skills Mechanical aptitude is required. Ability to work weekends and overtime as required. Basic knowledge of inventory and related computer skills Emotional intelligence and organization skills Ability to lift up to 50 pounds. Qualifications 1-2 years of experience in a yard, warehouse, or related work experience.Forklift operating experience (preferred).Ability to wear PPE as required daily.Acceptable Driving Record to drive company pickups and non-CDL trucks and ability to pass a drug screening test.Why work for NTS? We offer a competitive salary with a generous and comprehensive benefit package, including: Excellent medical, dental, and vision plans401(k) retirement plan with company match and immediate vestingTeam Ownership Program (TOP) grants an annual stock award to every active full-time employee. TOP is unique for a privately held company but is offered to show how much we value our employees!Flexible spending and health savings accountsBasic and Voluntary life and disability insurancePaid Time Off that is either awarded or begins to accrue on the first pay period8 paid holidaysBirthday and Work Anniversary holidays after one year of serviceIncentive bonus plansEducational assistanceAbout Us: At National Trench Safety we specialize in the rental and sale of excavation safety products. NTS is proud of our reputation for supplying the highest quality trench, safety equipment, and rental fleet while providing an unparalleled level of service. We equip job sites with everything from a barricade to complete site-specific trench shoring plan as well as the equipment required to execute the plan. About our Team: At National Trench Safety (NTS), our team of employees is our most valuable asset and one of our customers’ greatest resources. NTS was built around a team of experienced industry professionals, and as NTS continues to grow we continue to attract talented individuals. The NTS team contains some of the industry’s most respected and recognized trench safety veterans. NTS is a customer service-focused organization, which can be reflected in the company’s culture and commitment to its customers. NTS is an equal opportunity employer M/F/D/V. Qualified candidates will receive consideration for employment regardless of race, color, religion, sex, nation origin, sexual orientation, gender identity, disability, or protected veteran status.
Job DescriptionJob DescriptionYard Operations 1 Reports to: Operations Manager Classification: Full-time Division: Operations Function: Operations Sub-Function: Yard Date:
FLSA Status: Non-exempt Job Summary The Yard Operations 1 position entails picking orders, processing customer returns, counting materials, loading and unloading trucks, servicing our rental equipment, and other general yard and warehouse duties. Frequent forklift operation is involved. Servicing rental equipment, pressure washing returned equipment to prepare for operations which includes repairs, painting, and related duties to meet branding standards. Extensive training will be required and provided. This position is a safety sensitive role that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures. Key Responsibilities Load and unload equipment and materials onto and off trucks, primarily by forklift and occasionally by hand.Communicate any identified safety or yard issues/requirements to the Yard leadAssemble trench boxes and other trench safety equipment.Signal equipment operators to facilitate the assembly of trench safety equipment.Lubricate, clean, and repair machinery, equipment, and tools.Operate hand and power tools as required.Control traffic passing in and around the yard.Touchup and repaint products as required to meet NTS branding standardsAbility to direct and answer any customer related questions Maintain yard cleanliness.Other duties as requiredKnowledge and Skills Effective verbal communication and collaboration skills Mechanical aptitude is required. Ability to work weekends and overtime as required. Basic knowledge of inventory and related computer skills Emotional intelligence and organization skills Ability to lift up to 50 pounds. Qualifications 1-2 years of experience in a yard, warehouse, or related work experience.Forklift operating experience (preferred).Ability to wear PPE as required daily.Acceptable Driving Record to drive company pickups and non-CDL trucks and ability to pass a drug screening test.
