Program Manager - Health - Recuperative Care
Position works at Facility
The Program Manager is tasked with ensuring effective operations of NHF recuperative care facility. Direct reports include Housekeeping, Direct Care staff, Direct Care Supervisors during the coordinator’s absences.
Responsibilities and Initiatives
To help NHF meet its growth goals, the Program Manager will:
• Oversee the quality of guest/patient services provided meet NHF standards by implementing and monitoring day-to-day operational systems and procedures in accordance with the company’s standards of operation; coordinate and assign daily routines and coverages of operation team, providing coaching and training when needed.
• Develop, implement, and consistently monitor health and safety measures including but not limited to, hazard communications, evacuation procedures, incident management.
• Collaborate with LVN Nursing Manager to properly dispose of medical waste.
• Coordinate with internal and external partners for special events held at the facility.
• Conducts weekly site safety inspections and coordinates with housekeeping to ensure necessary repairs are completed.
• Collaborates with interdisciplinary team to coordinate guest’s quality of care, ensure all staff supervise permissible to accurately utilized bed board application to determine census cap for operational planning (i.e.) room changes, meal planning etc.
• Collaborate with Director and Leadership of any pertinent information regarding the operations on a regular basis. Maintain, manage, and review department budget with Director.
• Flexibility to adapt to schedule changes and meet the on-call requirement to appropriately triage issues and provide solutions within program operations.
• Ensure that all direct reports execute immediate crisis intervention/emergency assistance to guests and/other staff members.
• Ensure all incident reports and/reporting, Emergency Action Plan (EAP) documentation are reviewed and meet compliance. Provide training as needed.
• Assist Director in developing and maintaining a system of education, in-services and training for all staff and people supported.
• Collaborate with Guest Leads or designee to complete weekly inventory for operations department.
• Complete and ensure all operational software is being utilized to complete daily tasks.
• Coordinate with Administrative assistant to ensure all supply orders are placed and received to include any issues with transportation.
• Create an environment of growth and development by delegating duties to the team, assign special projects as needed to operations staff, etc.
• Complete and conduct additional tasks/duties as assigned to meet the needs of the facility, notwithstanding, primary responsibilities.
• Review and approve all timecards operations department, that includes but not limited to Housekeeping, Direct Guest Support Team, and Department Leads, in a timely matter. This includes making any timecard corrections, having all employees approve timecard prior to manager approval.
• Ensure that all operations staff members are compliant with CA labor laws such as breaks, lunch periods, not working off the clock, etc.
• Collaborate with People and Culture department on any issues or questions as needed. • Conduct monthly department meetings in collaboration with monthly staff meetings and/engagement.
• Conduct yearly performance appraisal, bi-monthly one-on-one supervision with direct reports.
• Conduct corrective actions plans as needed for staff, up to and including termination with the support of People and Culture. • Work in collaboration with community liaison/security guard to ensure safety of guests, staff, volunteers/interns, and visitors on the property. Work with approved Staffing agencies for temporary temp support. Must maintain clear communication with all agencies on performance and replacement.
• Trains staff in the use of security and surveillance systems.
• Observe department guidelines in conducting periodic review of the active staff and potential needs for training and or performance notices.
• Self-identify potentially unsafe systems/processes/situations and takes initiative to report to the Director.
• Complete and conduct additional tasks/duties as assigned to meet the needs of the facility, notwithstanding, primary responsibilities.
• Always follow NHF policies and procedures
RequirementsBachelor's degree preferred.4-5 years’ supervisory experience with demonstrated experience of coaching and mentoring staff in related field.Familiarity working with LAHSA regulations.Knowledge of OSHA regulations preferred but not required.Current BLS certification strongly preferred but not required.Prior working experience in residential treatment facility, mental health facility, substance abuse treatment center, or homeless shelter preferred. • Excellent verbal/written communication skills required.Must have the ability to multi-task, problem solve, meet deadlines, follow through, and manage a team in a fast-paced environment.Ability to communicate effectively with all levels of staff, guests, and visitors.Physical Requirements
The duties as described will required frequent standing and walking, as well as extended sitting. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some guest care areas. Must be able to hear equipment alarms, overhead pages, and direct verbal communication
Read LessMedical Coordinator/LVN
The Medical Coordinator works in our Recuperative Care Program to provide post-hospital care, while creating a healthy, safe, and home like environment for guest quality of life. Medical Coordinators have excellent bed side manners, are team players and have a “whatever it takes” attitude. The Recuperative Care Program provides quality and compassionate care and empowers those we serve.
Responsibilities and Initiatives
To help NHF meet its growth goals, the Medical Coordinator will:
Facilitating hospital discharge process and patient assessment/engagement to program.Performing medical assessment intake and discharge plan of care.Maintaining current guest chart via existing CRM database.Conducting medical/wellness checks, vital signs monitoring, medication regimen education, preventative measures, and medical insurance follow up.Coordinating and providing linkages for guest’s medical appointments and follow-up.Collaborate with Intake to ensure appropriate eligibility to recuperative care services and admission process, including procurement of required DMEs and Home Health needs.Participating in weekly internal and external case conferencing, board review team meetings, monthly staff meetings, trainings, and in-services.Communicating with insurance, hospital partners, and/or other referring parties on plan of care, guest progress, and guest’s needs as appropriate. Provide advocacy on guest behalf when needed and in tandem with LVN manager, Nurse Practitioner Administrator, or Director’s instructions.Recognition of, management of, and response to emergency medical conditions. Tracking and completing guest information on existing database, as well as any required platform, specific to progress and plan of care.Performing administrative tasks such as charting, guest summaries and answering phones.Additional tasks as required to meet the needs of the facility, not to impede primary responsibilities.Requirements
LVN License with current board certification in the state of California. (Licensure must be reflected and current on the CA Breeze website)Current American Heart Association BLS (Basic Life Support- CPR/First Aid/AED)Up-to-date TB test and immunizations.Recent work experience with homeless patients (preferred).Bilingual in Spanish (preferred).Proven ability to stay calm and focused when working under stressful situations.Experience working with substance abuse and dually diagnosed guests, as well as patients from diverse socio-economic, ethnic, and cultural backgrounds.Reliable transportation and if applicable, current auto insurance.Effective communication and social skills are essential to build and maintain relationships with guests and fellow employees.Proven ability to meet challenging deadlines, prioritize and organize effectively.Computer proficiency in MS Word, Excel, Outlook, web browser and proficient typing skills.Physical Requirements
The duties as described will required frequent standing and walking, as well as extended sitting. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some guest care areas. Must be able to hear equipment alarms, overhead pages, and direct verbal communication.
Read LessMedical Assistant
A Medical Assistant is responsible for assisting the nursing department in providing care to the guest. Their duties include recording and updating medical histories and contact information in guest chart (in database), scheduling guest appointments, performing standard care procedures, checking vitals, and collecting lab samples (ex: covid testing).
Our Medical assistant will need to rely on their technical skills, so they understand how to use the equipment to take guest vital signs. They should also be detail oriented, as they must enter all guest data in database so the Nursing team and other related departments can refer to them. Medical assistants should also have interpersonal skills so they can work with guest who may be experiencing mental health symptoms/diagnosis.
Responsibilities and Initiatives
To help NHF meet its growth goals, the Medical Assistant will:
Conduct intake and discharges for our guests.Complete registration packets with our guests for clinic visits.Manage a caseload of guests under the direction and supervision of the Medical Coordinator/LVN.Conduct rounds in our facility, obtaining vital signs, assisting with blood sugars checks and or information as needed.Triage guests and prepare them for nurses’ assessment, updating guest charts daily using CRM database system, and scheduling appointments with them.Monitor medication management based on Nursing plan of care and reporting back to LVN if guests are in need of teaching, or medication oversight.Assist with providing on-site covid antigen testing.Assist Nursing manager as needed.Coordinating and providing linkages for guest’s medical appointments and follow-up.Participating in weekly internal and external case conferencing, board review team meetings, monthly staff meetings, monthly all site nursing meetings, trainings, and in-services.Performing administrative tasks such as charting, guest summaries and answering phones.Coordinate transportation for medical related matters.Good knowledge of scope of practice for Medical Assistants.Completes additional tasks/duties as required to meet the needs of the facility, not to impede primary responsibilities.Adhere to the schedule given, modifications, and/or absences must be communicated as outlined with your leader·Always follow NHF policies and procedures.RequirementsMedical Assistant certification required.Graduate of an accredited Medical Assistant program.Bilingual in Spanish (preferred).Ability to work independently with strong time management and organizational skills.Attention to detail and high accuracy are a must.Excellent verbal and written communication skills as well as a high level of professionalism required.Experience in medical office (preferred).Familiarity with HIPAA (preferred).Experience and knowledge of behavioral health (preferred).Proficiency in Microsoft Suite products including Word, Excel, Access, and PowerPoint; and skill in using databases.Proficiency in typing.Physical Requirements
