NASA Federal Credit Union is seeking an experienced Assistant Branch Manager with a minimum of two years of branch management experience to share responsibility for branch operations and assume overall responsibility in the Branch Manager’s absence. The Assistant Branch Manager (ABM) will need complete knowledge of Credit Union/Banking policy and procedure, along with the ability to apply this knowledge in the operation and supervision of the branch and its employees. This position will be responsible for the total quality member experience through teaching, coaching, and technical development of branch staff. They will perform all branch duties and functions such as Member Service Associate I thru Member Service Associate III, ATM support, etc. The ABM will assist other branches/departments in-person or remotely to meet the business needs of the Credit Union. They will support Corporate Projects as well as lead and/or support Departmental Projects as required. The ABM may be assigned support functions for daily deposit and Call Center operations, including compliance, funding, reconciliation of new accounts, and daily General Ledger settlements.
This Position requires you reside in a commutable distance within Maryland, Washington DC or Virginia. You must be available to work between the hours of 7:30AM – 6:30PM Monday – Friday and 8:30AM – 1:30PM on Saturdays.
NASA Federal Credit Union will provide a $300.00/monthly transportation stipend.
Essential Duties and Responsibilities: Include the following with other duties as assigned.Standard Duties:
Remains cognizant of and adheres to Credit Union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Supports the analysis of sales, overtime, secret shop, cash management and other reports to continually improve the growth, efficiency, productivity, and profitability of the branch. Supports the development of new business to expand the membership of the Credit Union and utilization of the branch. This includes contact with employees of approved FOM companies, community, and civic organizations. Trains employees on product knowledge and provides sales coaching to assist in achieving established branch and corporate goals. Implements and trains employees on standard operating policy/procedures and regulatory compliance to ensure Credit Union-wide conformance.Has the authority to make exceptions to policy and procedures with respect to application of check holds, waiving and refunding service fees, and other matters related to member deposit and withdrawal transactions.Assists the Branch Manager with the preparation of employee performance documentation and recommends disciplinary action to the Branch Manager.Audits the branch to ensure conformity with Credit Union policy, procedures, safety and security issues, regulatory compliance, and physical appearance standards.Communicates to management recommendations for improving procedures and processes.Ensures Core Value expectations are met, and that the member experience is courteous, attentive, and efficient.Participate in Individual Dialogs to ensure each employee has a means to discuss both positive and negative issues affecting their work.Operational Support Duties (Assistant Branch Manager II & III only): Any or all the following duties may be assigned as directed by management.Participates on Corporate project teams: Analyzes, designs, develops, evolves, and supports programs/products, service delivery processes/systems associated with an assigned project. May assist with coordinating implementation of project plans, testing and preparing test scripts, product/program procedures, policies, and other documents.Takes direction from the VP of Retail Services and senior management when working with other managers, departments, vendors, and project team(s) as applicable. Recognizes and identifies process limitations and communicate recommendations for improvement to Project Lead and/or VP of Retail Services.Updates the VP of Retail Services on project progress, changes, or initiatives taking place. Leads and/or participates on special department projects as needed:Assists with upgrades, patches, consolidations, integrationsResponsible for evaluating enhancements, releases, or new product offerings and makes appropriate recommendations to senior management.Maintains a log of all significant outstanding software/hardware defects reported with processes/projects/vendors. Education and Experience:Associate degree is preferred with one to two years related experience. Assistant Branch Managers that are promoted from within will typically begin at the Assistant Branch Manager I. Assistant Branch Manager II and III require: additional experience, such as directing larger staffs, higher traffic volumes, more complex branch service operations and/or handling operational support duties, etc. Our Generous Benefit Package Includes:NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more.
+Insurance coverage begins the 1st day of the month, following 30 days after hire date.
*100% Credit Union-Paid
Full-Time Employee Benefits:
Salary: $50,000 – $75,625 / Annually401(k) with employer match up to 6% and immediate 100% vestingGain Sharing Bonus (eligibility rules apply)*Health Insurance (Choice of two nationwide PPO plans)High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+Long-term Disability Insurance+*Flexible Spending Medical Account (FSA)+Flexible Spending Dependent Care Account+Health Savings Account (HSA)+Voluntary Supplemental Employee and Dependent Life Insurance+Voluntary Short-term Disability Insurance+Life Insurance/AD&D+*Vacation Leave (excluding Outside Loan Officers)Sick and Safe Leave11 Paid HolidaysEducation AssistanceEmployee Referral Bonus*Credit Union Membership EligibleEmployee Assistance Program+*Identity Theft Protection (Additional premiums to add family members)+*Pet InsuranceEmployee Discount Program
All benefits are based on meeting NASA Federal Credit Union’s eligibility requirements and the carrier’s terms and conditions.
WE’RE STRONGER TOGETHER
At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read LessNASA Federal Credit Union is seeking an experienced Assistant Branch Manager with a minimum of two years of branch management experience to share responsibility for branch operations and assume overall responsibility in the Branch Manager’s absence. The Assistant Branch Manager (ABM) will need complete knowledge of Credit Union/Banking policy and procedure, along with the ability to apply this knowledge in the operation and supervision of the branch and its employees. This position will be responsible for the total quality member experience through teaching, coaching, and technical development of branch staff. They will perform all branch duties and functions such as Member Service Associate I thru Member Service Associate III, ATM support, etc. The ABM will assist other branches/departments in-person or remotely to meet the business needs of the Credit Union. They will support Corporate Projects as well as lead and/or support Departmental Projects as required. The ABM may be assigned support functions for daily deposit and Call Center operations, including compliance, funding, reconciliation of new accounts, and daily General Ledger settlements.
This Position requires you reside in a commutable distance within Maryland, Washington DC or Virginia. You must be available to work between the hours of 7:30AM – 6:30PM Monday – Friday and 8:30AM – 1:30PM on Saturdays.
NASA Federal Credit Union will provide a $300.00/monthly transportation stipend.
Essential Duties and Responsibilities: Include the following with other duties as assigned.Standard Duties:
Remains cognizant of and adheres to Credit Union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Supports the analysis of sales, overtime, secret shop, cash management and other reports to continually improve the growth, efficiency, productivity, and profitability of the branch. Supports the development of new business to expand the membership of the Credit Union and utilization of the branch. This includes contact with employees of approved FOM companies, community, and civic organizations. Trains employees on product knowledge and provides sales coaching to assist in achieving established branch and corporate goals. Implements and trains employees on standard operating policy/procedures and regulatory compliance to ensure Credit Union-wide conformance.Has the authority to make exceptions to policy and procedures with respect to application of check holds, waiving and refunding service fees, and other matters related to member deposit and withdrawal transactions.Assists the Branch Manager with the preparation of employee performance documentation and recommends disciplinary action to the Branch Manager.Audits the branch to ensure conformity with Credit Union policy, procedures, safety and security issues, regulatory compliance, and physical appearance standards.Communicates to management recommendations for improving procedures and processes.Ensures Core Value expectations are met, and that the member experience is courteous, attentive, and efficient.Participate in Individual Dialogs to ensure each employee has a means to discuss both positive and negative issues affecting their work.Operational Support Duties (Assistant Branch Manager II & III only): Any or all the following duties may be assigned as directed by management.Participates on Corporate project teams: Analyzes, designs, develops, evolves, and supports programs/products, service delivery processes/systems associated with an assigned project. May assist with coordinating implementation of project plans, testing and preparing test scripts, product/program procedures, policies, and other documents.Takes direction from the VP of Retail Services and senior management when working with other managers, departments, vendors, and project team(s) as applicable. Recognizes and identifies process limitations and communicate recommendations for improvement to Project Lead and/or VP of Retail Services.Updates the VP of Retail Services on project progress, changes, or initiatives taking place. Leads and/or participates on special department projects as needed:Assists with upgrades, patches, consolidations, integrationsResponsible for evaluating enhancements, releases, or new product offerings and makes appropriate recommendations to senior management.Maintains a log of all significant outstanding software/hardware defects reported with processes/projects/vendors. Education and Experience:Associate degree is preferred with one to two years related experience. Assistant Branch Managers that are promoted from within will typically begin at the Assistant Branch Manager I. Assistant Branch Manager II and III require: additional experience, such as directing larger staffs, higher traffic volumes, more complex branch service operations and/or handling operational support duties, etc. Our Generous Benefit Package Includes:NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more.
+Insurance coverage begins the 1st day of the month, following 30 days after hire date.
*100% Credit Union-Paid
Full-Time Employee Benefits:
Salary: $50,000 – $75,625 / Annually401(k) with employer match up to 6% and immediate 100% vestingGain Sharing Bonus (eligibility rules apply)*Health Insurance (Choice of two nationwide PPO plans)High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+Long-term Disability Insurance+*Flexible Spending Medical Account (FSA)+Flexible Spending Dependent Care Account+Health Savings Account (HSA)+Voluntary Supplemental Employee and Dependent Life Insurance+Voluntary Short-term Disability Insurance+Life Insurance/AD&D+*Vacation Leave (excluding Outside Loan Officers)Sick and Safe Leave11 Paid HolidaysEducation AssistanceEmployee Referral Bonus*Credit Union Membership EligibleEmployee Assistance Program+*Identity Theft Protection (Additional premiums to add family members)+*Pet InsuranceEmployee Discount Program
All benefits are based on meeting NASA Federal Credit Union’s eligibility requirements and the carrier’s terms and conditions.
WE’RE STRONGER TOGETHER
At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read LessPart-Time Employee Benefits
401(k) with employer match up to 6% and immediate 100% vestingGain Sharing Bonus (eligibility rules apply) *Life Insurance/AD&D+*Vacation Leave (excluding Outside Loan Officers)Sick and Safe Leave11 Paid HolidaysEducation AssistanceEmployee Referral Bonus*Credit Union Membership EligibleEmployee Assistance Program+*Identity Theft Protection (Additional fee to add family members) +*Pet Health InsuranceEmployee Discount ProgramAll benefits are based on meeting NASA Federal Credit Union's eligibility requirements and the carrier's terms and conditions. We're Stronger Together At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together. Posted 6/30/2026We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read LessPart-Time Employee Benefits
401(k) with employer match up to 6% and immediate 100% vestingGain Sharing Bonus (eligibility rules apply) *Life Insurance/AD&D+*Vacation Leave (excluding Outside Loan Officers)Sick and Safe Leave11 Paid HolidaysEducation AssistanceEmployee Referral Bonus*Credit Union Membership EligibleEmployee Assistance Program+*Identity Theft Protection (Additional fee to add family members) +*Pet Health InsuranceEmployee Discount ProgramAll benefits are based on meeting NASA Federal Credit Union's eligibility requirements and the carrier's terms and conditions. We're Stronger Together At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together. Posted 6/30/2026We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read LessNASA Federal Credit Union is seeking a Loan Servicing Controls Analyst to support the Assistant Vice President of Loan Servicing in ensuring servicing rules across Consumer and Mortgage Loan Servicing are accurately identified, interpreted, implemented, and maintained in alignment with investor, partner, and credit reporting requirements. The Loan Servicing Controls Analyst will proactively monitor industry servicing standards, rule updates, and partner/investor communications to recommend timely adjustments to internal rules and processes. This role will serve as a liaison between Consumer and Mortgage Loan Servicing and external partners to translate servicing expectations into internal rule logic, ensuring servicing processes remain rules-based, accurate, and compliant with investor and contractual obligations.
The position will support Loan Servicing Management in audit preparedness and maintain comprehensive documentation of rule logic, decision frameworks, implementation history, and change management activities to support governance and audit readiness. The Loan Servicing Controls Analyst will work closely with Loan Servicing Management to facilitate alignment on rule changes and operational impacts and will take primary responsibility for advancing approved changes through implementation. This includes coordinating with the Technology Department to define system requirements, prioritize enhancements, and ensure timely and accurate execution of system updates. The role will also be partnered with Consumer and Mortgage Servicing Managers to ensure operational processes are aligned with implemented system changes and servicing requirements.
This position will require you to reside within commutable distance to our Corporate Office located in Upper Marlboro, Maryland.
Essential Duties and Responsibilities: include the following: (other duties may be assigned.)Complies with applicable federal, state and local laws, regulations and adheres to Credit Union policies and procedures, including those related to the Bank Secrecy Act. Monitors updates from CDIA (CRRG Guide, FAQ), MERS, FHFA, Fannie Mae, Freddie Mac, VA, FHA/HUD, CDIA, private mortgage insurers and others to identify rule changes affecting servicing operations.Collaborates with Consumer and Mortgage Loan Servicing Managers to assess servicing rule changes and gather input for implementation planning.Continuously evaluates Metro 2 file requirements to ensure alignment with credit reporting standards.Analyzes monthly Bridgeforce DQS output to identify improvements to Metro 2 submissions.Upon approval from the AVP of Loan Servicing, configures and implements business rules in servicing systems to ensure proper handling.Leads rules-based updates and projects, including associated servicing platform enhancements.Supports testing and quality assurance of new or updated rules to ensure functionality and data integrity.Monitors rule performance post-implementation and coordinates updates or issue resolution with technology team.Analyzes and interprets servicing requirements from external partners and investors including FHFA, Fannie Mae, VA, FHA/HUD, MERS, FHLB, and PMI providers (ARCH, Radian, MGIC).Reviews servicing agreements to support processes related to loan participations and ensures logic accommodates partial loan purchase agreements.Serves as a subject matter expert during audits, exams, and partner reviews related to rule governance and servicing standards.Maintains operational knowledge of software systems necessary to support rule logic processing.Possesses thorough knowledge of all Credit Union loan products and services.Communicates with third-party investors, partners and resources as needed.Recommends updates to policies and procedures based on rule changes and assists with drafting or revising documentation.Education and Experience:Bachelor’s Degree in a related field preferred.Minimum of two years of experience in loan servicing or business rules implementation.Configuration and maintenance of business rules in servicing systems.Working knowledge of loan servicing platforms and rule configuration tools.Experience interpreting and applying servicing rules from external partners, investors and resources.Familiarity with agency (e.g., Fannie Mae, Freddie Mac) and non-agency servicing standards and agreements.Understanding of Metro 2 credit reporting and its impact on servicing logic.Experience supporting audits, exams, and investor/partner reviews.
Essential Skills and Abilities:Ability to deliver oral presentations and produce written reports and documentation.Ability to convey complex information in a way that others can readily follow.Ability to interpret complex servicing rules and develop implementation strategies with urgency and precision while effectively prioritizing workload.Ability to balance the need for an immediate response with accuracy and completeness of information.Highly organized with attention to detail and strong follow-through.Ability to build strong relationships with stakeholders at all levels, internally and externally.Detail-oriented with strong problem-solving skills and the ability to identify, analyze, and resolve problems, driving solutions to completion.Ability to work under minimal supervision and manage multiple tasks/projects simultaneously, while meeting demanding deadlines.Strong business ethics, including the protection of proprietary and confidential information.
Our Generous Benefit Package Includes:
NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more.
+Insurance coverage begins the 1st day of the month, following 30 days after hire date.
*100% Credit Union-Paid
Full-Time Employee Benefits
Salary: $85,000 – $120,000401(k) with employer match up to 6% and immediate 100% vestingGain Sharing Bonus (eligibility rules apply)*Health Insurance (Choice of two nationwide PPO plans)High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+Long-term Disability Insurance+*Flexible Spending Medical Account (FSA)+Flexible Spending Dependent Care Account+Health Savings Account (HSA)+Voluntary Supplemental Employee and Dependent Life Insurance+Voluntary Short-term Disability Insurance+Remote or Remote / Hybrid work options based on positionLife Insurance/AD&D+*Vacation Leave (excluding Outside Loan Officers)Sick and Safe Leave11 Paid HolidaysEducation AssistanceEmployee Referral Bonus*Credit Union Membership EligibleEmployee Assistance Program+*Identity Theft Protection (Additional premiums to add family members)+*Pet InsuranceEmployee Discount ProgramRemote or Remote / Hybrid work options based on positionAll benefits are based on meeting NASA Federal Credit Union’s eligibility requirements and the carrier’s terms and conditions.
WE’RE STRONGER TOGETHER
At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.
Posted: 5.19.2026
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read LessGuided by our mission to empower our members and community to achieve a brighter financial future, we’re seeking an experienced Member Service Associate who enjoys providing exceptional service and supporting members with their everyday banking needs. In this role, you’ll serve as a trusted resource—building meaningful relationships, delivering personalized solutions, and helping create a positive, welcoming, and member‑focused experience that reflects who we are and what we stand for.
This Position requires you reside in a commutable distance within Maryland, Washington DC or Virginia. You must be available to work between the hours of 7:30AM – 6:30PM Monday – Friday and 8:30AM – 1:30PM on Saturdays.
Essential Duties and Responsibilities: Include the following: other duties may be assigned.Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security.Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers, loan payments, check orders, share certificates, ACH/payroll/direct deposit, dire transfers, and stop payment set up and changes.Handles complex member situations such as deceased member, guardianships, and representative payee accounts.Handles consumer loan application processing, document collection, and disbursements.Advises members regarding available insurance protection (life, disability, gap, etc.).All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union. All MSAs may be assigned duties to support other areas in the Credit Union.All MSAs are expected to support the Call Center queues (phone and email).Education and Experience:MSA I:High school diploma or general education degree (GED). A minimum of one year of customer service experience with cash handling or Bank/Credit Union/financial Call Center knowledge/experience with financial productsMSA II:(In addition to the requirements of Level I)High school diploma or general education degree (GED). Bank/Credit Union experience with at least 6-months of opening Personal Accounts such as savings, checking, CDs, Money Market. Experience with Specialty Accounts such as Trusts, Power of Attorney, Custodial Accounts, Guardianship Accounts, Estate, and Foreign Accounts. Experience with sales/cross-selling.MSA III: (In addition to the requirements of Level I & II)High school diploma or general education degree (GED). Bank/Credit Union experience with Broad and Advanced financial products such as Life and Disability Insurance, Gap Insurance. Advanced Accounts experience required such as HSA, IRA, and Business accounts, Loan Processing, counseling experience and advanced sales/cross-selling experience.Our Generous Benefit Package Includes:NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more.
+Insurance coverage begins the 1st day of the month, following 30 days after hire date.
*100% Credit Union-Paid
Full-Time Employee Benefits:
Salary: $21.00 – $28.78 / Hourly (Based on experience)401(k) with employer match up to 6% and immediate 100% vestingGain Sharing Bonus (eligibility rules apply)*Health Insurance (Choice of two nationwide PPO plans)High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+Long-term Disability Insurance+*Flexible Spending Medical Account (FSA)+Flexible Spending Dependent Care Account+Health Savings Account (HSA)+Voluntary Supplemental Employee and Dependent Life Insurance+Voluntary Short-term Disability Insurance+Life Insurance/AD&D+*Vacation Leave (excluding Outside Loan Officers)Sick and Safe Leave11 Paid HolidaysEducation AssistanceEmployee Referral Bonus*Credit Union Membership EligibleEmployee Assistance Program+*Identity Theft Protection (Additional premiums to add family members)+*Pet InsuranceEmployee Discount Program
All benefits are based on meeting NASA Federal Credit Union’s eligibility requirements and the carrier’s terms and conditions.
WE’RE STRONGER TOGETHER
At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.
Posted: 5.12.2026We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read LessGuided by our mission to empower our members and community to achieve a brighter financial future, we’re seeking an experienced Member Service Associate who enjoys providing exceptional service and supporting members with their everyday banking needs. In this role, you’ll serve as a trusted resource—building meaningful relationships, delivering personalized solutions, and helping create a positive, welcoming, and member‑focused experience that reflects who we are and what we stand for.
This Position requires you reside in a commutable distance within Maryland, Washington DC or Virginia. You must be available to work between the hours of 7:30AM – 6:30PM Monday – Friday and 8:30AM – 1:30PM on Saturdays.
Essential Duties and Responsibilities: Include the following: other duties may be assigned.Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security.Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers, loan payments, check orders, share certificates, ACH/payroll/direct deposit, dire transfers, and stop payment set up and changes.Handles complex member situations such as deceased member, guardianships, and representative payee accounts.Handles consumer loan application processing, document collection, and disbursements.Advises members regarding available insurance protection (life, disability, gap, etc.).All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union. All MSAs may be assigned duties to support other areas in the Credit Union.All MSAs are expected to support the Call Center queues (phone and email).Education and Experience:MSA I:High school diploma or general education degree (GED). A minimum of one year of customer service experience with cash handling or Bank/Credit Union/financial Call Center knowledge/experience with financial productsMSA II:(In addition to the requirements of Level I)High school diploma or general education degree (GED). Bank/Credit Union experience with at least 6-months of opening Personal Accounts such as savings, checking, CDs, Money Market. Experience with Specialty Accounts such as Trusts, Power of Attorney, Custodial Accounts, Guardianship Accounts, Estate, and Foreign Accounts. Experience with sales/cross-selling.MSA III: (In addition to the requirements of Level I & II)High school diploma or general education degree (GED). Bank/Credit Union experience with Broad and Advanced financial products such as Life and Disability Insurance, Gap Insurance. Advanced Accounts experience required such as HSA, IRA, and Business accounts, Loan Processing, counseling experience and advanced sales/cross-selling experience.Our Generous Benefit Package Includes:NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more.
+Insurance coverage begins the 1st day of the month, following 30 days after hire date.
*100% Credit Union-Paid
Full-Time Employee Benefits:
Salary: $21.00 – $28.78 / Hourly (Based on experience)401(k) with employer match up to 6% and immediate 100% vestingGain Sharing Bonus (eligibility rules apply)*Health Insurance (Choice of two nationwide PPO plans)High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+Long-term Disability Insurance+*Flexible Spending Medical Account (FSA)+Flexible Spending Dependent Care Account+Health Savings Account (HSA)+Voluntary Supplemental Employee and Dependent Life Insurance+Voluntary Short-term Disability Insurance+Life Insurance/AD&D+*Vacation Leave (excluding Outside Loan Officers)Sick and Safe Leave11 Paid HolidaysEducation AssistanceEmployee Referral Bonus*Credit Union Membership EligibleEmployee Assistance Program+*Identity Theft Protection (Additional premiums to add family members)+*Pet InsuranceEmployee Discount Program
All benefits are based on meeting NASA Federal Credit Union’s eligibility requirements and the carrier’s terms and conditions.
WE’RE STRONGER TOGETHER
At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.
Posted: 5.12.2026We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read LessWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read LessWE’RE STRONGER TOGETHER
At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.
$45,000 Base Salary + Commission – Why Join Our Team:· Unlimited commissions in addition to monthly salary· Commissions based on new assets and existing book of business ($20 Million AUM)· Referrals from frontline staff and access to member data –· Tiered commission payout rates based on monthly production· Emerging technology· Continuing education committed to ensuring personal growth and staying ahead of market trendsPosted 10/03/2025We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read LessWE’RE STRONGER TOGETHER
At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.
$45,000 Base Salary + Commission – Why Join Our Team:· Unlimited commissions in addition to monthly salary· Commissions based on new assets and existing book of business ($20 Million AUM)· Referrals from frontline staff and access to member data –· Tiered commission payout rates based on monthly production· Emerging technology· Continuing education committed to ensuring personal growth and staying ahead of market trendsPosted 10/03/2025We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read Less