Description
About Bankwell:
Bankwell is a commercial bank with more than $3 billion in assets that serves the banking needs of businesses and individuals. At Bankwell, we pride ourselves on our unique ability to bring you high touch, high quality banking with the expertise and dedication of our experienced team of professionals. When it comes to business, our deep industry knowledge, flexibility and innovative treasury and financing services enable us to find the right solutions for our business and commercial clients. We’re passionate about giving back and are actively involved with many not-for-profit organizations that help shape and improve the lives of others. We’re dedicated to giving our time and talent to support the communities we serve. More about Bankwell can be found at www.mybankwell.com.
Summary of Position:
Lead enterprise-wide technology strategy and operations including infrastructure, data, core banking, digital banking, and cybersecurity. Reporting to the Chief Innovation Officer, drive innovation aligned with business objectives while building high-performing technology teams that embody Bankwell's core values of resourcefulness, accountability, collaboration, and continuous improvement.
Responsibilities include:
Leadership & Team Management
Build and lead cross-functional technology teams through coaching, mentoring, and performance managementOversee infrastructure, service desk, and internal engineering functionsBuild internal engineering team capabilities and support AI development initiatives led by business stakeholdersConduct regular one-on-ones to align objectives and drive high performanceFoster collaboration and continuous learning culture that encourages growth through innovationModel Bankwell leadership standards with resourcefulness under pressure and accountabilityCreate positive work environment that encourages engagement and high performanceStrategic Technology Leadership
Develop and execute comprehensive technology vision and roadmap with intentional, thoughtful planningPartner with Program Management on strategic roadmap development and executionCommunicate strategy to stakeholders and executive leadershipStay current on emerging technologies, AI, and industry best practicesEstablish, maintain, and manage systems architecture including build vs. buy decision frameworksEvaluate problem statements and opportunities for technical solutions ensuring highly performant, scalable, and secure architectureEnsure all technology decisions result in cleanly connected and well-managed systemsOversee internal technical support, cloud and on-premises networking operationsLead optimization of internal technical processes and workflowsInform data strategy and support data engineering initiativesProvide incident management oversight and execution protocolsBusiness Partnership
Work closely with Chief Innovation Officer to align technology strategy with innovation roadmapPartner closely with Head of Operations and department heads to position technology as strategic business enablerTranslate technical concepts to business stakeholders across all departmentsProvide strategic advisory services that drive business outcomes and competitive advantageManage vendor relationships and service level agreementsRisk Management & Compliance
Partner with Risk department and CISO to ensure operational execution of cybersecurity governanceOversee technology risk management framework and controlsManage internal audit processes and remediation effortsLead technology components of FDIC examinations and regulatory complianceEnsure adherence to banking regulations and cybersecurity standardsRequirements
Qualifications & Skills:
Education
Bachelor's degree in Information Technology or related field (preferred)Experience Required
12-15 years leading technology teams in community banking or technology-forward banksProven transformation experience from IT/Technology perspective including system modernization and digital transformation initiativesExperience with remote support delivery models and distributed technology operationsAdvanced project management and prioritization skillsStrong communication and stakeholder management abilitiesSolid expertise in cloud computing, cybersecurity, AI, data management, and APIsExperience with core banking vendor relationships and implementationsProven track record building high-performing teams and driving accountabilityExperience with Microsoft ecosystem including Microsoft Fabric (preferred)Preferred Experience
Private client banking groups and high-net-worth client technology solutionsSmall business banking technology platforms and workflowsFintech partnership banking models and API integrationsFirst 18-24 Months Focus
Shore up existing technology infrastructure and operations (80% focus on strong technical operations)Roll up sleeves and work hands-on with team during critical transformation periodPartner with Head of Operations on heavy lifts including comprehensive evaluation of all core productsGrow technology team to optimal size and capability mixEstablish foundation for future innovation initiatives (20% innovation focus initially)Long-term opportunity: For the right candidate, role evolves to 80% innovation focus with 20% operations oversight as foundation strengthensCore Competencies
Business-minded problem-solving and data-driven decision makingResource scaling and process optimizationGovernance and risk managementChange management and market adaptationIntellectual curiosity and continuous learning mindsetResourceful under pressure with solution-oriented approachCan be counted on - keeps commitments and learns from mistakesActs with intention - clarifies ambiguity and ensures actions further Bank's goalsCollaborates well with others - works unselfishly across teamsEncourages growth through innovation - willing to challenge status quo and implement new ideasThis job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks assigned by supervisory personnel, regardless of job titles or routine job duties.
Bankwell is committed to a policy of Equal Employment Opportunity and will not discriminate against any applicant or employee on the basis of race, color, religion, sex, sexual orientation, national origin or ancestry, age, physical or mental disability, veteran or military status, marital status, or any other legally recognized protected basis under federal, state or local laws.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of Americans with Disabilities Act and certain other state or local laws. Please inform Bankwell’s Human Resources representative if you need assistance completing any forms or to otherwise participate in the application process.
All employees are responsible for complying with banking regulations that apply to Bankwell. This includes, but is not limited to, adhering to the BSA and various consumer protection regulations, and complying with OFAC sanctions. Employees are required to complete compliance training and follow policies and procedures for applicable regulations based on their role. An employee’s failure to comply with banking regulations will be individually reviewed and assessed. The result of non-compliance may impact job performance ratings and may be serious enough to require termination of employment.
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