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My3Tech
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  • Project Manager 3  

    - Tallahassee
    Hello Associates, ***Greetings from My3Tech***Position: Project Manage... Read More
    Hello Associates,

    ***Greetings from My3Tech***

    Position: Project Manager 3

    Location: Tallahassee, FL 32399 (Onsite)

    Duration: 4+ Months with Extension

    Job Description:

    Scope/Background:

    The Office of Information Technology (OIT), is looking for a Project Manager that can work independently, has good communication and organization skills. The Project Manager must be able to follow State, Department, OIT and Application Services processes and procedures. This candidate must be a Certified Project Management Professional (PMP) with the Project Management Institute (PMI), have kept current with project management skills to include Agile, Have certification in one of the agile disciplines (Scrum, etc.), have a working understanding of Oversight Project Management responsibilities, possess strong business analysis skills, as well as a general understanding of IT State procurement methods and practices. This Project Manager must have knowledge of the requirements of Rule 60GG-1, F.A.C. which establishes the project management and oversight standards the Department must adhere to when implementing technology projects. The candidate must possess extensive knowledge and expertise in the use of project management methodologies and tools, resource management practices and change management techniques. In this role, the Project Manager at times may be required to perform multiple roles of Project Manager and Business Analyst on one or multiple projects. The cross-disciplinary talent is a key component for this position. They must be able to manage multiple large and/or cross-functional projects of medium to high complexity that have a greater impact to the enterprise.

    Project Overview:

    FDOT seeks a Project Manager who can work independently, communicate effectively, follow State/Department/OIT/Application Services procedures, manage projects in a hybrid agile/traditional environment, and at times perform both Project Manager and Business Analyst functions across one or more medium-to-high complexity enterprise-impact projects.

    Education:

    Degree in Computer Science, Information Systems, Business Administration, Communication or other related field. Certified Project Management Professional (PMP) with the Project Management Institute (PMI) is required. Current Agile certification such as CSM, CSP, PMI-ACP, Safe, Scaled Agile, DaD, or other such certifications is required.

    Experience:
    Six years of professional experience in Information Systems, Business Administration, or Communications. Experience managing project timelines, product roadmaps, product and sprint backlogs, sprints, and other Agile project management artifacts is required. Use of Microsoft Azure DevOps and/or other agile management tools is required. Knowledge of FDOT business areas and financial or other processes is highly desired. Experience with public speaking, training, or communicating detailed information to large groups is highly desired. Experience working with SharePoint 365 is highly desired. Experience in Business Analysts and Systems Analysis is highly desired
    Primary Job Duties/ Tasks:

    The activities this candidate will be tasked with include, but are not limited to the following:
    Manage projects in a hybrid agile/traditional environment. Review, understand, and be able to communicate the project and technical goals to team members, business office partners, and leadership. Manage the product Backlog. Participate in and coordinate release planning activities. Create and update project management documentation and deliverables. Facilitate project meetings. Document project status, issues, risks, assumptions, and decisions. Manage project documentation repository. Attend, facilitate, and present at project meetings. Collaborate with project team members and SMEs daily to enable agility, flexibility, and consistency of process and open communication. Understand and comply with the reporting and documentation requirements outlined in the DMS-FLDS, Chapter 60GG-1, 60GG-2, and 60GG-5 F.A.C. Perform other duties as assigned.
    Job Specific Knowledge, Skills, and Abilities (KSAs):

    The knowledge, skills, and abilities desired for this position include, but are not limited to the following:

    Project Management:
    Skill in applying Agile and Traditional (Hybrid) project management practices Skill in product backlog management. Ability to apply critical thinking in strategic and tactical activities. Knowledge of the principles, methods, practices, tools and techniques outlined in the Project Management Body of Knowledge (PMBOK) (current version). Knowledge of various types of contracts, and development techniques for procurement documents such as; Requests for Quotes (RFQ), Requests for Purchase (RFP), Invitation to Bid (ITB), Invitation to Negotiate (ITN), and Single Source. Skill in the use of the methods and tools used for risk assessment and mitigation of risks. Ability to coordinate and manage projects and resources from a high and discreet level, including cost, work, and Vendor performance. Ability to categorize work, set priorities, and determine short and/or long-term goals and strategies to achieve them. Ability to accurately estimate time requirements for assigned tasks for a project; Ability to plan, organize, coordinate and prioritize work assignments; Ability to put the ideologies, techniques, and tools into practice.
    Business and Technical Analysis:
    Knowledge of the principles, practices and techniques of the system development life cycle; Ability to produce legible and complete functional documentation in a way that thoroughly captures all business requirements, processes and inputs/outputs of activities; Ability to analyze and accurately define processes and workflows to design efficient process solutions, including missing or duplicate functionality in existing processes; Ability to work effectively with individual staff and a work unit, to identify and document requirements for the maintenance, enhancement or development of computer application systems, including technical overviews and context diagrams; Ability to evaluate data outputs from computer application and identify system problems; Ability to interpret and communicate technical information related to business processes, computer programming and data processing, both verbally and in writing; Must be able to perform QA reviews and provide valuable feedback in determining that standards are met and that documents are complete and comprehensive;
    Additional:
    Skill with Microsoft Azure DevOps or other agile management tool. Advanced skills with Microsoft products: Word, Excel, PowerPoint, Visio, and Project. Ability to relate to customers' needs, document their requirements and perform duties in the absence of staff; Ability to receive and give constructive criticism, and maintain effective work relationships with others; Ability to adjust to changing demands in a dynamic environment with diverse work assignments;
    General Knowledge Skills and Abilities (KSAs):

    The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:
    1. Communication: Have the ability to clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e.; project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others. 2. Customer Service: Works well with clients and customers (i.e.; business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem. 3. Decision Making: Makes sound, well-informed, and objective decisions. 4. Flexibility: Is open to change, new processes (or process improvement), and new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism, and maintain effective work relationships with others. 5. Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others. 6. Leadership: Motivates, encourages, and challenges others. Is able to adapt leadership styles in a variety of situations. 7. Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly. 8. Team Building: Encourages, inspires, and guides others toward accomplishing the common goal. 9. Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice. Read Less
  • Sr Project manager  

    - Atlanta
    Hello Associates, Hope you are doing well, "Greetings from My3tech"Po... Read More
    Hello Associates,

    Hope you are doing well,

    "Greetings from My3tech"

    Position: GA DPH Sr. Project Manager

    Location: Vital Records State Office, 200 Piedmont Ave, SE / West Tower, Suite 1702/ Atlanta, GA 30334

    Duration: Long Term

    Client: State of Georgia

    Job Description:

    Under broad supervision from the State Registrar, the program manager will plan, coordinate, organize, and assess the development and implementation of data modernization projects within the State Office of Vital Records.

    The program manager will develop and implement data quality policies, procedures, and processes in addition to supporting functional and technological advancements of records maintenance, retention, delivery and quality. The program manager will also assist in modernizing Vital Records legacy system with FHIR standards.

    Job Duties and Responsibilities (overall tasks and expectations of the position):
    Assists with and coordinates the development and execution of program goals, objectives, and scope to ensure alignment with the State Office of Vital Records strategic vision. Assesses the allocation of resources across multiple projects to develop challenging, but achievable project schedules. Collaborate with senior leadership to prioritize projects. Identifies and assigns tasks, activities and milestones to Office staff. Identifies, assesses, and analyzes risks and issues which could impact program delivery and develops mitigation plans for known risks and issues. Communicates project and program progress to stakeholders, to include all levels of staff up to senior leadership. Oversees multiple projects to include meeting facilitation, project coordination, progress reporting, performance and budget management. Uses transparent communication and proven processes to foster a collaborative environment. Executes best practice and project management standards to support the development of a program portfolio. Creates documentation to support all program management efforts.
    Minimum Qualifications (based on the job code):

    College degree in business management, public health administration or related degree which supports successful execution of the job responsibilities OR 10 years' experience working with a combination of skills and experience which supports the successful execution of the job responsibilities OR any other combination of education and professional experience that provides the requisite knowledge, skills and ability to successfully perform the job.
    Certified project management professional At least 5 years' experience managing a portfolio of at least 7 projects Experience implementing FHIR standards Experience implementing application programming interfaces (APIs) Knowledge of public health data 5+ years' experience performing in a project management role overseeing IT projects Experience working in a State Government environment deploying or maintaining IT systems Experience with Response for Proposal/Request for Information analysis and response 5+ years documenting systems, standard operating procedures, and/or governance documentation related to IT systems 3+ years' experience business process improvements and performance business analysis
    Additional competencies
    Ability to consistently deliver results Solves complex problems and drives action across the organization Ability to clearly define system requirements Strong written and verbal communication skills Experience writing/interpreting business requirements documents and design documents Highly organized, effective prioritization skills Strong analytical abilities
    Other Information (various scheduling options, standard office hours, travel required, etc):
    The candidate selected for this position will not be required to travel The candidate selected for this position is expected to complete an 8-hour workday within the hours of 8:00am - 5:00pm The candidate selected for this position must work in-office for two months prior to working a hybrid schedule
    College degree in business management, public health administration or related degree

    Required

    Certified project management professional (MUST UPLOAD CERTIFICATION)

    Required

    Experience managing a portfolio of at least 7 projects

    Required

    5

    Years

    Experience performing in a project management role overseeing IT projects

    Required

    5

    Years

    Experience documenting systems, standard operating procedures, and/or governance documentation related to IT systems

    Required

    5

    Years

    Experience business process improvements and performance business analysis

    Required

    3

    Years

    Experience implementing FHIR standards

    Required

    Experience implementing application programming interfaces (APIs)

    Required

    Knowledge of public health data

    Required

    Experience with Response for Proposal/Request for Information analysis and response

    Highly desired

    Experience working in a State Government environment deploying or maintaining IT systems

    Highly desired

    Thanks & Regards.

    An E-Verify Company

    DISCLAIMER: The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, re-transmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer or if you want to be REMOVED please reply with REMOVE in the Subject line of this email. Read Less
  • Project Manager  

    - Atlanta
    Hello All,****Greetings from MY3Tech****Job: GA DHS - DAS PM Job ID:... Read More
    Hello All,

    ****Greetings from MY3Tech****

    Job: GA DHS - DAS PM
    Job ID: 777653
    Location: Atlanta, GA (Onsite)
    Client: State of GA

    JOb Description:

    Does the candidate have an active PMP Certification from PMI or equivalent?

    The IT Program Manager willprovide program management support and oversight for the Department of Human Services (DHS), Division of Aging Services (DAS).

    This position reports to the IT Assistant Deputy Commissioner and supports both the Department CIO and DAS business owners. The Program Manager will collaborate with software vendors, service providers, OIT teams, and DAS staff to ensure the efficient management of projects and IT changes. These initiatives range in size from small to large and have a significant impact on DAS productivity and service delivery.

    Responsibilities:
    Under general supervision, manages and coordinates all tasks associated with small, medium, and large-scale projects of moderate to high complexity and risk. Oversees and/or provides project management consultation across all phases of the project and software development life cycle (SDLC). Collaborates closely with OIT team, DAS business leads, vendors, business analysts, and subject matter experts across system support teams. Manages projects in alignment with Statements of Work (SOWs), vendor contracts, and directives from the project steering committee. During project initiation, assist clients in identifying the most effective strategies to achieve objectives. In the planning phase, develops and maintains project management tools, including plans for scope, risk, communication, change control, and performance tracking. Monitors project performance throughout execution, reporting regularly to leadership on status, key milestones, and emerging risks. Provides ongoing guidance to project teams, leads status meetings, evaluates proposed scope changes, and advises project sponsors on recommended actions. Conducts product verification at project close to ensure deliverables meet client expectations and facilitates lessons learned reviews for continuous improvement.
    Job Duties:
    Oversees and manages ongoing project costs, schedules, resources, scope, issues, and risks. Prepares or reviews time and cost estimates, project plans, schedules, and budgets. Facilitates process assessments and leads redesign efforts to drive operational improvements and efficiencies. Collaborates with the project steering committee and senior project management to optimize project processes for successful outcomes. Coordinates with business leads, vendor project managers, and quality assurance teams to ensure adherence to established project standards, procedures, and quality benchmarks. Leads or facilitates project kickoff meetings, clearly defining roles, responsibilities, and expectations. Ensures all team members are equipped with the necessary tools and training for effective performance. Manages project scope, using relevant data and analysis to support negotiations related to time, cost, and quality expectations. Develops, monitors, and coordinates key project activities such as scheduling, progress tracking, reporting, and managing change initiatives. Provides leadership and direction to project teams, including scheduling, tracking task completion, and reviewing project deliverables. Monitors project milestones and critical deadlines, proactively identifying risks to timelines and working to mitigate schedule impacts. Keeps leadership informed of significant issues. Evaluates project variances, collects performance metrics, and implements adjustments to ensure the project stays within scope, budget, and quality parameters. Conducts formal reviews with business sponsors and OIT leadership throughout the project lifecycle and upon completion to confirm satisfaction and acceptance of deliverables. Offers constructive feedback to team members to improve individual and overall project performance. Builds and maintains productive working relationships with project sponsors, vendors, and key stakeholders to ensure alignment and support.
    Minimum Qualifications
    Bachelor's degree in related field or specialized training and three years of IT project management experience.
    PMP certification from PMI or equivalent certification.
    7 years' experience leading projects of moderate to high complexity.
    Hands-on experience with MS Project, MS Visio, SharePoint 2013, and MS O365.
    PMP Certification from PMI or equivalent. (MUST UPLOAD CERTIFICATION)

    Required
    Experience within the last 5 years leading/coordinating vendor managed projects.

    Highly desired
    5
    Years
    Bachelor's degree in related field or specialized training and IT project management experience.

    Required
    7
    Years
    Hands-on experience with MS Project, MS Visio, SharePoint 2013, and MS O365.

    Required
    7
    Years
    Experience working in public sector IT.

    Highly desired
    Experience working in an outsourced environment.

    Highly desired
    Executive level written and oral communication skills.

    Highly desired
    Communication skills both verbal and written.

    Required
    5
    Years

    Microsoft Office
    Required
    4
    Years

    MS Project
    Required
    4
    Years

    Presentation skills
    Required
    4
    Years

    Project management.
    Required
    4
    Years

    Sharepoint.
    Required
    4
    Years

    Teams.
    Required
    4
    Years Read Less
  • Help Desk Analyst HDA2 A4 SC3 // Harrisburg, PA  

    - Harrisburg
    Hello, Hope you are doing well.we have a Job opportunity with one of o... Read More
    Hello,

    Hope you are doing well.

    we have a Job opportunity with one of our Client, If Interested Please share your resume to Vinaykumar.C@my3tech.com

    Role: Help Desk Analyst

    Location: Harrisburg, PA

    Duration: 12+ months contract

    Job Description:

    The Help Desk Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applications and escalating tickets to tier two when necessary. There is no wiring, hooking up or unhooking anything, no remote access nothing like that.

    The Call Center Analyst analyzes and troubleshoots business application support problems and applies his or her understanding of computer software and hardware products and application services to resolve user problems.

    Role Description:
    • Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications.
    • Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system.
    • Escalates issues in accordance with defined procedures.
    • Assists users through problem solving steps.
    • Uses technical databases to research problems, and talks with co-workers to research problem and find solution.
    • Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
    • Assists in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.
    • Provides accurate and complete answers to general use and administrative environment questions in a timely manner.
    • Communicates accurate and useful status updates.
    • Manages and reports time spent on all work activities.
    • Follows quality standards.
    • Able to work in a team environment.
    • Completes assigned tasks.
    • Strong communication skills; both written and spoken.

    Promptly answer help desk phone

    Required

    3

    Years

    Promptly respond to help desk emails

    Required

    3

    Years

    Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource

    Required

    3

    Years

    Perform agency computer repairs, as needed

    Required

    3

    Years

    Install software/updates on agency computers as needed

    Required

    3

    Years

    Assist senior technical staff as requested with lower level job tasks such as acquiring data and running reports

    Required

    3

    Years

    Run daily reports and hand deliver the reports or insert into inter-company mail envelopes for pick-up and delivery

    Required

    1

    Years

    Create ServiceNow incidents for all phone and email requests

    Required

    1

    Years

    Provide assistance with cable clean-up, installations, data center cleaning, moving or racking of equipment

    Thanks and Regards,

    Vinay Kumar

    Technical Recruiter

    1601 N Harrison Ave, STE # 2B, Pierre, SD 57501

    Phone: 605-220-5981 Ext. 114 | Direct: 605-640-5005 | vinaykumar.C@my3tech.com

    F: (605) 609-2010 | W: www.my3tech.com

    Certified Minority Business Enterprise (MBE)

    An E-Verify Company

    DISCLAIMER: The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer or if you want to be REMOVED please reply with REMOVE in the Subject line of this email. Read Less
  • Role: Administrative Assistant Location: 2020 Capital Circle SE Tallah... Read More
    Role: Administrative Assistant
    Location: 2020 Capital Circle SE Tallahassee, FL 32399
    Duration: 12+ months contract

    FL-DOH-Children's Medical Services-Administrative Assistant - May have an opportunity for temp to hire.

    FL-DOH-Children's Medical Services-Administrative Assistant - May have an opportunity for temp to hire.

    WORK ENVIRONMENT: In-Office - Professional office environment

    DRESS CODE: Business Casual

    CANDIDATE RESPONSIBILITIES:
    ** Providing administrative support to the Chief of Medical Services
    ** Assist with daily administrative operations in the Division of Children's Medical Services as directed by the Department.
    ** Answer and re-direct calls on a multi-line phone system as directed by the Department.
    ** Sort and distribute (internal and external) mail as directed by the Department.
    ** Greet and assist visitors in finding the correct destination as directed by the Department
    ** Ensures compliance with DOH policies and procedures.
    ** Assists the Bureau Chief in coordinating daily operational functions within the Division.
    ** Coordinates, reviews, edits, and formats outgoing correspondence.
    ** Drafts, formats, and completes routine memos and letter within established timeframes.
    ** Coordinates travel arrangements, prepares itineraries, prepares, and submits travel reimbursements for the CMS Plan staff.
    ** Coordinates meeting, including the scheduling of meeting rooms, preparation of agendas, materials.
    ** Coordinates and makes arrangements pertaining to conferences calls.
    ** Attends staff and other meetings as required.

    Ability to speak and understand English
    Required
    Must have High School Diploma
    Required
    Experience as an administrative assistant with Executive Management or Department Leadership
    Required
    1
    Years
    Professional customer service experience in an office setting
    Required
    1
    Years
    Proficient using Excel, Word and PowerPoint
    Required
    3
    Years
    Experience coordaining travel arrangements, preparing itineraries and submitting travel reimbursements
    Required
    6
    Months
    Experience scheduling meeting rooms and preparation of agendas, materials.
    Required
    6
    Months
    Proficient in verbal and written communication
    Required
    Excellent organizational skills
    Required
    Proficient in multitasking
    Required

    Thanks and Regards,

    Vinay Kumar

    Technical Recruiter

    1601 N Harrison Ave, STE # 2B, Pierre, SD 57501

    Phone: 605-220-5981 Ext. 114 | Direct: 605-640-5005 | vinaykumar.C@my3tech.com

    F: (605) 609-2010 | W: www.my3tech.com

    Certified Minority Business Enterprise (MBE)

    An E-Verify Company

    DISCLAIMER: The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer or if you want to be REMOVED please reply with REMOVE in the Subject line of this email. Read Less
  • Role: Technical Specialist- Expert (HIM Analyst) Location : Remote Du... Read More
    Role: Technical Specialist- Expert (HIM Analyst)

    Location : Remote

    Duration: 12+ months contract

    Client is a seeking an experienced Epic HIM Analyst. Minimum of 3-year experience in Healthcare IT in an Epic Health Information Management (HIM) Analyst role.

    Competency Model:

    Business Acumen

    Understands the organization's strategic goals and how department goals support the organization. Seeks opportunities to extend and deepen learning of organization and area. Shares new information and knowledge with others. Be curious; question your assumptions when presented with an issue or question. Self-motivated to research and learn new information and explore new options. Seeks to maximize potential abilities and helps others. Follow instructions, written or oral. Adhere to all scheduling and attendance requirements. Honesty, truthfulness, reliability, accountability Read, understand and apply regulations and policies. Knowledge of relevant privacy regulations such as The Privacy Act, Freedom of Information Act and HIPPA law Knowledge of revenue cycle billing, hospital billing, professional billing, and claims processing operations and workflows Knowledge and understanding of third-party applications. Establishes professional working relationships. Communicates verbally with team, departments, guests, and management.
    Communication
    Expresses oneself clearly in conversations, business writing and interactions with others. Delivers oral and written communications that are impactful and persuasive to their intended audiences. Demonstrates a high level of emotional intelligence in the face of conflict. Responds to tickets and emails in a timely manner.
    Planning and Organizing
    Manages and monitors time and resources effectively to complete assignments. Utilizes resources and gets involvement from others where appropriate. Shares information, materials, and time readily with others who need them
    Teamwork
    Encourages participation from all team members, regardless of role within organization; supports team members and customers. Identifies and works through conflict that may derail the collaborative process. Holds self and others accountable to create unifying goals and measure with peers. Support NCDHHS analyst team through knowledge sharing and concise documentation. Applies the knowledge of fundamental IT concepts. Asks questions, diligently seeks and is receptive of guidance.
    Drive Change
    Anticipates potential concerns/resistance to change and takes constructive steps to address them. Encourages others to adopt new methods or technologies that add value or improve performance. Keeps others focused on critical goals and deadlines through periods of change or ambiguity. Be flexible and adopt new processes and methods. Stay positive in attitude and actions.
    Working Conditions:

    Essential:

    * May be required to work after hours or on weekends as needed

    * Infrequent travel

    * Pass pre-employment drug test

    Experience:
    Must have strong leadership and communication skills with the ability to effectively present information to clinical and business leaders within the organization. Must have experience with Epic HIM. 8 years required. Ability to work in small groups under tight project deadlines. Working closely with business and revenue cycle leaders around Epic workflow and to translate business needs Epic billing functionality. Must possess Epic certification, HIM. 5 years of related work experience (analyzing, building, and testing) HIM Applications (Release of Information, Coding, Deficiency Tracking, and Identity) (Required) Minimum of five years' progressive revenue cycle/healthcare experience with demonstrated experience in Epic build. Self-starter with demonstrated teamwork & communication skills. Excellent communication and collaboration skills. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. Experience working with Third Party Vendors such as Hyland OnBase. Knowledge of revenue cycle billing, hospital billing, professional billing, and claims processing operations and workflows Behavioral Health Long term care psychiatric billing Developing testing scripts
    Responsibilities:
    Analyzes, documents, and communicates business requirements for new system functionality and enhancements to existing functionality. Test system changes to ensure that they meet business requirements and do not adversely impact other areas of the Epic system. Acts as the primary support contact for the application's end-users. Identifies issues that arise in their application areas and issues that impact other application teams and works to resolve them. Guides workflow design, builds, tests the system, and analyzes other technical issues associated with Epic software. Identifies, implements, completes integrated testing, and communicates requested changes to the Epic system. Works with Epic representatives and end users to ensure the system meets the organization's business needs regarding the project deliverables and timeline. Performs in-depth analysis of current and future workflows, data collection, report details, and other technical issues associated with the Epic EHR and designated third-party applications. Partners with quality, operational, and business leaders on system design and optimization to meet quality, safety, financial, and efficiency needs. Collects requirements regarding potential system enhancements or new system implementation and prepares details of specifications needed; prioritizes and implements requested changes to the system. Investigates standardization and process improvement opportunities by rounding within revenue cycle areas while making build decisions. Validates that data is accurate and meets business requirements. Completes integrated testing to test system changes in all Epic environments to ensure that they meet business requirements and do not adversely impact other areas of the system. Troubleshoots and identifies root causes and documents problems of simple to medium complexity for assigned applications and systems. Maintains data integrity and security for assigned applications and systems. Develops system documentation as assigned per standards. Develops communication-related education efforts for deployments, upgrades, optimizations, and other system changes as assigned. Stays current on Epic application releases and participates in upgrade planning and testing. Participates in performance improvement activities to measure, assess and improve the quality of assigned work area
    Education:

    Essential:

    Bachelor's degree or 8 years' experience in directly related field

    Credentials:

    Essential:

    * Pass general background check

    * Epic module certification as assigned

    * Epic HIM Certification-Epic Release of Information, Coding, Deficiency Tracking, and Identity certification or proficiency. Epic Identity

    Must have strong leadership and communication skills with the ability to effectively present information to clinical and business leaders

    Required

    4

    Years

    Must have experience with Epic HIM

    Required

    8

    Years

    Ability to work in small groups under tight project deadlines.

    Required

    4

    Years

    Working closely with business and revenue cycle leaders around Epic workflow and to translate business needs Epic billing functionality

    Required

    4

    Years

    Must possess Epic certification, HIM

    Required

    Must have work experience with analyzing, building, and testing HIM Applications. (Release of Information, Coding, Deficiency Tracking, and Identity)

    Required

    5

    Years

    Minimum of five years of progressive revenue cycle/healthcare experience with demonstrated experience in Epic build.

    Required

    5

    Years

    Self-starter with demonstrated teamwork & communication skills.

    Required

    4

    Years

    Excellent communication and collaboration skills.

    Thanks and Regards,

    Vinay Kumar

    Technical Recruiter

    1601 N Harrison Ave, STE # 2B, Pierre, SD 57501

    Phone: 605-220-5981 Ext. 114 | Direct: 605-640-5005 | vinaykumar.C@my3tech.com

    F: (605) 609-2010 | W: www.my3tech.com

    Certified Minority Business Enterprise (MBE)

    An E-Verify Company

    DISCLAIMER: The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer or if you want to be REMOVED please reply with REMOVE in the Subject line of this email. Read Less
  • Help Desk Analyst 3 // Harrisburg, PA  

    - Harrisburg
    Role: Help Desk Analyst 3 Location: Harrisburg, PA Duration: 12+ month... Read More
    Role: Help Desk Analyst 3

    Location: Harrisburg, PA

    Duration: 12+ months contract

    Training required on-site to start for at least two weeks before engagement will be fully remote. This position could potentially require 24/7 on-call role added in the future.

    This position will provide IT phone and email support for the Conservation & Environment Delivery Center (CEDC) including Commonwealth employees in 3 agencies and 2 boards, and the public using CEDC websites.

    Training will occur in a CEDC facility in Harrisburg. After training, this will be a telework from home position. The candidate will be expected to have a dedicated workspace available for a Commonwealth provided computer and a stable internet connection.

    Role Description:
    • Manage expectations at all levels: customers/end users, executive sponsors.
    • Ensure quality standards are followed.
    • Monitor the team's open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels.
    • Act as the escalation point for high priority support issues.
    • Able to make recommendations on policies on system use and services.
    • Acts as a subject matter expert for one or more custom or COTS applications.
    • Talks to programmers to explain software errors or to recommend changes to programs.
    • May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied.
    • Write software and hardware evaluation and recommendations for management review.
    • Write or revise user-training manuals and procedures.
    • Develops training materials, such as exercises and visual displays.
    • Provides technical assistance, support, and advice to end users for hardware, software, and systems.
    • Provides hands-on technical assistance to business and technical users.
    • Investigates and resolves computer software and hardware problems of users.
    • Serves as a contact for level 1 support.
    • Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
    • Determines whether problem is caused by hardware, software, or system.
    • Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
    • Talks with technical and non-technical co-workers to research problem and find solution.
    • Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
    • Experienced with a variety of call-tracking software and systems.
    • Reads trade magazines and engages in independent study to maintain current industry knowledge.
    • Follow quality standards and displays strong customer service skills.
    • Able to work in a team environment.
    • Complete assigned tasks.
    • Strong communication skills; both written and spoken.

    Qualifications:

    5+ years of Help Desk experience

    Help Desk Analyst experience

    Required

    5

    Years

    Experience resolving technical and non-technical user issues and escalating as necessary

    Thanks and Regards,

    Vinay Kumar

    Technical Recruiter

    1601 N Harrison Ave, STE # 2B, Pierre, SD 57501

    Phone: 605-220-5981 Ext. 114 | Direct: 605-640-5005 | vinaykumar.C@my3tech.com

    F: (605) 609-2010 | W: www.my3tech.com

    Certified Minority Business Enterprise (MBE)

    An E-Verify Company

    DISCLAIMER: The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer or if you want to be REMOVED please reply with REMOVE in the Subject line of this email. Read Less
  • Role: Specialist- Expert Location : 1 South Wilmington Street Raleigh... Read More
    Role: Specialist- Expert

    Location : 1 South Wilmington Street Raleigh, NC 27601 (Onsite)

    Duration: 12+ months contract

    Job Description:

    This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support required for the Highway Building. **TRAVEL REQUIRED**

    This person is required to sit onsite.
    The Client is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
    Project Management -
    Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.
    Develop and maintain appropriate documentation for all responsible areas -
    This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.
    System Security -
    It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.
    Thanks and Regards,

    Vinay Kumar

    Technical Recruiter

    1601 N Harrison Ave, STE # 2B, Pierre, SD 57501

    Phone: 605-220-5981 Ext. 114 | Direct: 605-640-5005 | vinaykumar.C@my3tech.com

    F: (605) 609-2010 | W: www.my3tech.com

    Certified Minority Business Enterprise (MBE)

    An E-Verify Company

    DISCLAIMER: The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer or if you want to be REMOVED please reply with REMOVE in the Subject line of this email. Read Less
  • Hi, Hope you are doing well. This is Priya from My3 Tech.Review the jo... Read More
    Hi,

    Hope you are doing well.

    This is Priya from My3 Tech.

    Review the job description below and let me know your interest by replying to this email with an updated resume and a convenient time to discuss also you can reach me @ 605-776-2221 (or) through email atPriya@My3Tech.com

    Role: Essbase Developer

    Location: San Francisco, CA OR Charlotte, NC(onsite 3 days a week)

    Length - 18 months

    ****"candidates must be able to work without sponsorship, now and in the future."*****

    Top 3 requirements:
    Oracle Essbase SQL Server

    Nice to Haves:
    Python Dremio (LOVE) Power BI
    Job Description:

    This is a transformational role, as it will change over time. In the near term the resource needs to have Oracle Essbase, MS SQL server development skills as the near term responsibilities will be to support and maintain existing reporting capabilities leveraging Essbase. Longer term if the candidate has Dremio, Power BI, Python skills it will assist in the transformation away from the current tools and processes.

    Day to Day:

    Oracle Essbase is a multi-dimensional database. Primary focus will be supporting development of Oracle Essbase working in an Agile team; this team is cross-functional. The team has a few initiatives they are trying to accomplish in 2024. This person will be doing support and maintenance of Oracle Essbase initiatives. We're looking for about 5 years on the technical side (not being an end user or business user) of Oracle Essbase, along with SQL Server for relational database use. Later on in the role will leverage Python and PowerBI - able

    Priya

    Sr Technical Recruiter

    1601 N Harrison Ave, STE # 2B, Pierre, SD 57501

    Phone: 605-220-5981 EXT 124 |Direct Number: 605-776-2221 | priya@my3tech.com

    W: www.my3tech.com

    Certified Minority Business Enterprise (MBE)

    An E-Verify Company

    DISCLAIMER: The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer or if you want to be REMOVED please reply with REMOVE in the Subject line of this email. Read Less
  • Helthcare Provider Project Manager  

    - Atlanta
    Job:DCH Helthcare Provider Project Manager (714920) Location : 2 MLK A... Read More
    Job:DCH Helthcare Provider Project Manager (714920)

    Location : 2 MLK Atlanta, GA

    Duration 1+ year

    DCH is seeking a seasoned project manager to coordinate the onboarding of Healthcare Data Partners. The resource will serve as the primary liaison between healthcare providers, service providers, and state and federal agencies.
    • Coordinate the onboarding of DCH inbound and outbound integrations with health care providers, service providers, and state and federal agencies (ie. Business systems)
    • Ensures all parts of a business system onboarding are processed, organized, and progressing according to predetermined timelines and deliverable dates.
    • Drive project kick-off activities: internal meetings, data partner agreements, project plan documentation.
    • Provide oversight and management of work backlogs, the prioritization process and work scheduling and monitoring.
    • Set and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed.
    • Coordinates internal and external resources scheduled, ensures projects remain within scope and schedule.
    • Forecast potential schedule delays and develops remediation plans.
    • Supervise hand-offs ensuring smooth transition of Business Systems to the Maintenance and Operations providers.
    • Collect, analyze, and summarize information and trends as needed to prepare project status reports.
    • Encourage continuous improvement with focus on identifying and implementing best practices, measuring performance, and driving improvements.
    • Create and maintains comprehensive project management documentation.
    • Provide regular updates to the MES Program Lead on trends that are affecting the overall program timeline and deliverables.
    • Leverage the DCH project administration tools to ensure effective execution of projects.
    • Assist in team development through holding teams accountable for their commitments, removing roadblocks to their work, and leveraging cross-functional team skills to improve product backlog throughput.
    • Maintain inventory of all integrations, transmission methods and contacts
    • Assess business system capabilities to migrate to REST API and adoption of FHIR interoperability standards.
    • Partner with system integrator to configure integration platform to support testing and production deployment activities.
    • Collaborate with system integrator to migrate manual forms and processes to ServiceNow Request Management
    • Coordinate the development of a business system web presence which will house frequently asked questions, process overview and forms.
    • Maintain forms, companion guides and training documentation in support of business system onboarding.

    Qualifications:
    • 10 years of experience in onboarding and integrating health care providers
    • 10 years of project oversight experience
    • 5 years of working in HIPAA compliance environment
    • 10 years of requirements gathering
    • 10 years of business process facilitation and design
    • 10 years of related experience
    • 10 years of which in a supervisory or lead role
    • Bachelor's degree from an accredited college or university in a related field

    Preferences
    • Hands on experience with ServiceNow or equivalent service management application
    • Familiarity with Microsoft productivity suite: Outlook, Word, Excel, PowerPoint
    • Working knowledge of Visio or Lucid Chart process flow tool
    • Working knowledge of Microsoft Project or similar project management tools
    • Working knowledge of Teams and OneDrive

    Experience in onboarding and integrating health care providers

    Required

    10

    Years

    Project oversight experience

    Required

    10

    Years

    Working in HIPAA compliance environment

    Required

    5

    Years

    Requirements gathering

    Required

    10

    Years

    Business process facilitation and design

    Required

    10

    Years

    Supervisory or lead role

    Required

    10

    Years

    Bachelor's degree from an accredited college or university in a related field

    Required

    4

    Years

    PMP Certification

    Nice to have Read Less

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