My Pest Pros, a fast-growing, family-owned pest control company serving Virginia, Maryland, and Washington, DC, is looking for a dependable, experienced, and service-minded leader to join our team as a service manager/operations manager. Our office is located in Tysons Corner (Vienna) VA.
In this role, you'll have the opportunity to make a meaningful impact by supporting technician growth, improving field performance, and building the systems and structure needed for long-term success. More specifically, you'll lead technician onboarding and training, monitor performance metrics, and help ensure daily service operations run efficiently and consistently across the company. To that end, you'll spend most of your time in the field-not running your own route, but riding along with technicians to provide coaching, troubleshoot issues, and perform quality checks. You'll also oversee technician meetings, help develop training content, and review service reports to identify gaps, reinforce protocols, and guide performance conversations. When a technician is unexpectedly out, you'll step in to help with coverage and keep service delivery on track.
In addition to team development, you'll manage operational processes including vehicle maintenance, equipment and inventory tracking, and documentation compliance. You'll also support hiring, participate in performance reviews, and help team members progress along their licensure and career paths. By tracking KPIs and reviewing trends with leadership, you'll play an integral role in improving outcomes and aligning field efforts with company goals.
Finally, you'll act as the communication bridge between technicians and leadership, advocating for team needs, helping set expectations, and offering feedback both ways. Whether you're helping a technician through a difficult day or collaborating on long-term strategy, your leadership will shape how the team performs and how the company grows.
At My Pest Pros, we offer competitive pay, full benefits, and a supportive, family-oriented environment where you can build your leadership skills while making a real difference in the lives of our clients and team members. If you're passionate about coaching others and ready to help move our company forward, we'd love to talk with you. To learn more and apply, please visit .
Responsibilities at a glance:
Lead technician onboarding, training and field coachingConduct ride-alongs to support performance, troubleshoot issues and ensure service qualityReview service reports and provide feedback to reinforce protocolsOversee technician meetings and help develop training contentMonitor performance metrics and guide technicians through performance conversationsAssist with vehicle maintenance, inventory tracking and equipment documentationParticipate in hiring and contribute to performance reviewsSupport technician licensing and career development effortsStep in to assist with service coverage when neededTrack KPIs and meet regularly with leadership to review trends and operational goalsAct as liaison between field team and company leadershipBenefits:
Competitive salary with performance-based bonus potentialHealth insurance (company-paid plan available)Dental and vision optionsLife insurance and supplemental coverage optionsPaid trainingPTO and separate sick daysPaid holidaysCompany-matched 401(k)Take-home vehicleAnnual boot allowanceUniforms provided (employee contributes a portion)Gym membership reimbursementMonthly and annual bonus opportunitiesQuarterly team events and contests Requirements: 3+ years of experience in pest control or a related field service role2-3 years prior experience leading a service teamStrong leadership and coaching abilitiesExcellent communication and time management skillsProficiency in or willingness to learn internal systems (CRM, mobile apps, etc.)Valid driver's license with at least 5 years of driving experienceClean driving record and ability to pass a background checkHigh school diploma or GEDAble to use a personal vehicle to get to office for your training periodAvailability to participate in a rotating Saturday schedule if neededProven experience managing or contributing to profit and loss (P&L) responsibilities, including budgeting, cost control, and revenue growth initiativesCompensation details: 0 Yearly Salary
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Enjoy customer service?
Like interacting with different people?
Looking for something different each day?
My Pest Pros is a family-owned, local service company looking for passionate, dedicated, and hard-working individuals to join our team. We are seeking people who live in Washington, DC, Montgomery, PG, and Anne Arundel Counties; can provide excellent customer service; think on their feet; and help build strong client relationships. You will service residential and commercial clients, assess issues, problem-solve, make recommendations, provide preventative treatments, and solve existing pest problems.
We believe in our core values: "I-CARE." - Integrity, Communication, Accountability, Respect & Empathy
Requirements: High school diploma or equivalentValid driver's license for at least 5 years with a clean driving recordHas a personal vehicle to use during training Willingness to work flexible hours, including a Saturday rotationBe able to lift up to 50 pounds and perform duties in various environmental conditionsAbility to pass a background check and drug screeningCertification or licensure as required by state or local regulations (or willingness to obtain)The ability to read, speak, and comprehend EnglishStrong problem-solving skills and attention to detailYou should apply if:
You live in Washington, DC, Montgomery, PG, or Anne Arundel CountiesYou ask great questions and can explain hard things in a clear, simple wayYou enjoy helping people and solving problemsYou have a mechanical mindset and enjoy hands-on workYour peers describe you as methodical, reliable, and trustworthyYou thrive in a performance-based environment where your hard work is financially rewarded-maybe you've bartended, worked in sales, or want to grow in a role with unlimited earning potential.You enjoy driving. Your company vehicle is your mobile officeYou are weather resistant (you like the outdoors)Relevant experience in similar jobs such as HVAC, construction, route work, dispatch, or landscaping is a plus!
Compensation details: 0 Yearly Salary
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