Carrier Sales/ Freight Broker Representative
MW Logistics
MW Logistics is positioning itself for significant growth and is seeking a motivated Carrier Sales Representative to join our team. This role is critical to driving capacity, maximizing margins, and ensuring exceptional service for our customers and carrier partners.
Core Responsibilities
Drive daily and weekly load count, revenue, and margin goalsStrategically source, negotiate, and book carriers for available freightNegotiate competitive rates to maximize profitability and develop long-term carrier solutionsBuild and grow a consistent carrier base aligned to specific lanes and volumesEnsure all carriers complete the RMIS onboarding process and are fully qualifiedEstablish and maintain strong carrier relationships to support future capacity needsClearly communicate load requirements and confirm drivers have accurate pickup and delivery detailsMeet departmental and individual profit margin targetsMaintain high carrier satisfaction while representing MWL with professionalism and urgencyManage order entry and create orders via systems, phone, and emailFollow customer SOPs during booking and dispatching processesTrack all shipments per company policy and proactively resolve in-transit issuesProvide required performance and operational reporting to managementExercise sound judgment when handling service failures, escalations, or customer concernsMonitor service levels to ensure consistent, high-quality delivery for customersPromote brand awareness with existing carrier partnersFollow accessorial approval processes when requesting additional chargesComplete special projects and tasks as assigned based on business needs
Professional Qualifications & Experience
Bachelor’s degree in Marketing, Logistics, Supply Chain, or related field preferredMinimum 2+ years of brokerage or carrier sales experience requiredProficiency with Microsoft Office (Outlook, Excel, Word)Experience with McLeod preferredExcellent written and verbal communication skills with strong phone and email etiquetteStrong interpersonal skills and ability to build relationships internally and externallyHigh attention to detail and superior organizational skillsCustomer-service focused with a strong team-oriented mindsetSense of urgency, flexibility, and assertiveness in a fast-paced environmentAbility to multitask, prioritize effectively, and execute with accuracyQuick learner able to give and receive clear instructionsDemonstrates professionalism, critical thinking, and sound judgment to solve problems efficiently
Characteristics for Success
Self-starter who works well independentlyProactively identifies opportunities to improve operational efficienciesStrong time management and prioritization skillsDetail-oriented with pride in accuracy and quality of workSolution-driven mindset with adaptability in dynamic environmentsEager to expand knowledge across functions for career growth
Office & Schedule Expectations
In-office role: Monday – Friday, 8:00 AM – 5:00 PMOne-hour lunch scheduled between 11:00 AM – 1:00 PM (based on department coverage needs)As a 24/7/365 logistics operation, occasional after-hours, weekend, or holiday availability may be required based on business demandsCompany DescriptionMW Logistics is an award-winning, privately held third-party logistics (3PL) provider with 25 years in the industry. Specializing in Dedicated Freight, Freight Brokerage, Yard Management and Drayage services, we cover North America, including the U.S., Mexico, and Canada. We serve customers across various sectors, from packaged goods and retail to industrial supplies, and pride ourselves on delivering high-quality, tailored logistics solutions.Company DescriptionMW Logistics is an award-winning, privately held third-party logistics (3PL) provider with 25 years in the industry. Specializing in Dedicated Freight, Freight Brokerage, Yard Management and Drayage services, we cover North America, including the U.S., Mexico, and Canada. We serve customers across various sectors, from packaged goods and retail to industrial supplies, and pride ourselves on delivering high-quality, tailored logistics solutions. Read LessCustomer Success Advisor – Logistics & Transportation Solutions
Location: 12770 Coit Road, Dallas, TX 75251 (In-Office)
About MW Logistics
MW Logistics is an award-winning, privately held third-party logistics (3PL) provider with nearly 25 years of industry experience. We specialize in Dedicated Freight, Freight Brokerage, Yard Management, and Drayage services throughout the United States, Mexico, and Canada. Our success is built on delivering customized transportation solutions and exceptional customer service to clients across retail, consumer goods, and industrial markets.
Position Summary
The Customer Success Advisor serves as a critical link between our customers, carriers, and operations team. This role is responsible for providing exceptional customer support while ensuring shipments are tracked, managed, and delivered on time. Success in this position requires excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced logistics environment.
Key Responsibilities
Schedule and secure pick-up, delivery, and rescheduled appointments while accurately documenting all shipment details.Communicate with carriers and drivers to confirm load requirements and delivery instructions.Process customer orders through phone, email, EDI, and internal systems.Monitor shipment activity and proactively resolve transportation issues before they impact service.Manage trailer pools and monitor customer inventory within assigned markets.Approve accessorial charges in accordance with company guidelines.Escalate service failures, customer concerns, and operational issues when appropriate.Maintain service level expectations for assigned customer accounts.Accurately enter EDI reason codes for customer scorecards and reporting.Perform additional duties as assigned to support business operations.Qualifications
Bachelor's degree in Marketing, Logistics, Supply Chain, Business, or a related field preferred ORMinimum of two (2) years of transportation or logistics industry experience combined with at least two (2) years of strong customer service experience.Proficiency with Microsoft Outlook, Excel, and Word.Experience with McLeod Software is preferred.Excellent verbal and written communication skills with professional phone and email etiquette.Strong organizational, time management, and multitasking abilities.High attention to detail with strong problem-solving skills.Ability to prioritize work in a fast-paced environment.Professional, dependable, and customer-focused with sound judgment.Ability to work both independently and collaboratively within a team.What Makes Someone Successful in This Role
We're looking for professionals who:
Take initiative and work independently.Think critically and solve problems proactively.Adapt quickly to changing priorities.Demonstrate urgency while maintaining accuracy.Build positive relationships with customers, carriers, and teammates.Continuously seek opportunities to improve processes and expand their knowledge.Take pride in delivering an exceptional customer experience.Work Schedule
Location: In-office – Dallas, TX
Hours: Monday through Friday, 8:00 AM – 5:00 PM
As a transportation company operating 24/7/365, occasional after-hours, weekend, and holiday support may be required based on business needs.
Why Join MW Logistics?
At MW Logistics, you'll join a growing organization where your contributions directly impact our customers' success. We offer a collaborative, team-oriented culture with opportunities for professional growth, continuous learning, and career advancement within the logistics industry.
Company DescriptionMW Logistics is an award-winning, privately held third-party logistics (3PL) provider with 25 years in the industry. Specializing in Dedicated Freight, Freight Brokerage, Yard Management and Drayage services, we cover North America, including the U.S., Mexico, and Canada. We serve customers across various sectors, from packaged goods and retail to industrial supplies, and pride ourselves on delivering high-quality, tailored logistics solutions.Company DescriptionMW Logistics is an award-winning, privately held third-party logistics (3PL) provider with 25 years in the industry. Specializing in Dedicated Freight, Freight Brokerage, Yard Management and Drayage services, we cover North America, including the U.S., Mexico, and Canada. We serve customers across various sectors, from packaged goods and retail to industrial supplies, and pride ourselves on delivering high-quality, tailored logistics solutions. Read LessJob Title: Staff Accountant
MW Logistics is currently positioning itself for growth. We are currently seeking individuals for the position of Account Manager to join our team.
The Staff Accountant performs daily routines related to accounts receivable, accounts payable and general ledger in addition to preparation of various accounting statements and reports.
Responsibilities:
· Post Daily bank transactions.
· Post Daily A/R related cash receipts applications.
· Daily Credit Card coding, processing, and reconciliation.
· Daily, weekly, and monthly bank reporting.
· Process weekly check runs.
· Month end entries.
· Balance sheet accounts reconciliations and posting of related entries.
· Pro-actively researches and resolves issues with accounts payable, accounts receivable and general ledger.
· Assist with preparing after month end management reports.
· Answers accounting and financial questions by researching and interpreting data.
· Must have a good understanding of GAAP.
· Analyzes information by developing spreadsheet reports and verifying information.
· Fast learner and ability to work in fast-pasted environment.
· (V-lookups, Pivot tables).
Work collaboratively with team members and vendor contacts to follow up on vendor billing details and discrepancies completes other projects/responsibilities as assigned· Special projects as needed.
Professional Qualifications and Experience:
· Bachelor’s degree in Accounting or Finance. 3 years minimum experience.
· Experience in the transportation/logistics (trucking) industry.
· Billing and collection experience is a HUGE plus.
· Proficient in Microsoft Office Programs (Outlook, Excel and Word) with an emphasis on excel (knows v-lookups/Pivot tables)
· Working knowledge of McCleod Software– preferred
· Excellent Communication (written and verbal) skills with emphasis on professional phone and email etiquette.
· Superior organizational skills with high attention to detail
· High customer service orientation.
· Ability to work in a team environment and with confidential data.
· Possess a sense of urgency, flexibility, and assertiveness.
· Ability to multi-task, plan/prioritize and execute in a timely manner.
· Demonstrates professionalism, critical thinking and judgment to solve problems efficiently/effectively.
· Analytical, detail oriented and self-motivated
Characteristics for Success in This Role:
· Strong initiative and can work independently.
· Takes initiative to assess and improve operational efficiencies of work responsibilities.
· Excellent time management, organizational and prioritizing skills.
· Must be able to handle several tasks at once in a fast-paced environment.
· Takes pride in work, exhibiting accuracy and attention to detail.
· Solution-oriented mindset.
· Ability to work in an ever-changing, dynamic environment.
· Pursues and expands knowledge of other positions and functions to broaden ability and scope and for career development.
· Ability to work collaboratively with both internal business colleagues and external customers and resources.
Office:
Hours: In-office, 8:00am – 5:00 pm. A one-hour lunch between 11:00 am – 1:00pm as scheduled by department leadership to ensure ongoing coverage. As a 24/7/365 operation, must be available to work after hours, weekend and holiday hours as needed to meet work demands.
Reports to: Director of Accounting
Physical requirements: Sedentary - Involves lifting articles weighing no more than 10 pounds at a time or occasionally lifting or carrying articles such as docket files, ledgers, or small tools; and despite involving sitting on a regular basis, may require walking or standing on an occasional basis.
Working conditions: Office environment
Company DescriptionMW Logistics is an award-winning, privately held third-party logistics (3PL) provider with 25 years in the industry. Specializing in Dedicated Freight, Freight Brokerage, Yard Management and Drayage services, we cover North America, including the U.S., Mexico, and Canada. We serve customers across various sectors, from packaged goods and retail to industrial supplies, and pride ourselves on delivering high-quality, tailored logistics solutions.Company DescriptionMW Logistics is an award-winning, privately held third-party logistics (3PL) provider with 25 years in the industry. Specializing in Dedicated Freight, Freight Brokerage, Yard Management and Drayage services, we cover North America, including the U.S., Mexico, and Canada. We serve customers across various sectors, from packaged goods and retail to industrial supplies, and pride ourselves on delivering high-quality, tailored logistics solutions. Read Less