JOB DESCRIPTION
TITLE: Guest Experience Associate
DEPARTMENT: Operations Attractions
REPORTS TO: Guest Experience Supervisor
LOCATION: Miami, FL
HOURS: Part time (<30 hours per week)
PAY TYPE: Hourly
PAY RATE: $17.00 / hour
FLSA STATUS: Non-Exempt (eligible for overtime)
Role Summary
The Guest Experience Team operates the amusements and attractions, assists with crowd management, supports the galleries, and provides enthusiastic customer service across the entire Museum. Teamwork is a staple throughout our entire operation. Guest Experience Associates work closely with other department’s staff to create an unforgettable experience for all museum visitors.
Primary Job Responsibilities
Guest Experience Attendants provide exceptional customer service throughout the Museum, especially with visitors in the Super Funland amusements and attractions.
This position is the first point of contact for visitors and customers, and (within given authority) must meet and exceed the expectations of all guests and meet or exceed service targets.
Guest Experience Attendants may also be called upon to assist staff and visitors with sales of tickets and gift shop merchandise.
Greet and assist all Museum guests; effectively handle questions, sales, service, and payments for a variety of museum attractions, amusements, and products in accordance with established museum policies and procedures.
Use initiative and enthusiasm to create exceptional guest experiences across the Museum.
Build sales using various techniques such as add-ons, substitutions, and active listening.
Maintain appearance and functionality of assigned areas
Be knowledgeable about the Museum, the Company, its history, programs, and special events.
Facilitate internal communication, as needed, with other departments: Retail, Operations, HR, Administration, etc.
Maintain the ability to work nights and weekends and extended schedules during peak periods. Provide updated availability and changes when necessary.
Able to move from place to place, which may include standing and/or walking for extended periods of time.
Perform additional duties as assigned.
Employee Qualifications
Have experience in customer service and are passionate about providing an exemplary experience for guests.
You have an exuberant, outgoing personality and you are eager to engage guests with a smile.
You have excellent communication skills, and the ability to speak and connect to all people.
You thrive working in a fast-paced, dynamic environment.
You have the ability to work nights, weekends, and some holidays.
Strong work ethic and ability to work effectively as part of a team.
Multilingual is a plus!
Physical Demands / Work Environment
The physical demands and work environment described in this job description is representative of those that the employee will encounter and are expected to meet to successfully perform the essential functions of the job.
Able to move from place to place which may include standing and/or walking for extended periods of time; lift and carry up to 30 pounds short distances
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand, walk, sit, talk, listen, and use hands to lift boxes and equipment.
The work environment is an indoor, climate-controlled public area of assembly. The noise level varies throughout the venue, some areas are very quiet while others contain reasonably high noise levels. There is ample lighting throughout the venue. There are no hazards and no protective devices worn or used in the office work environment.
TITLE: NYC - Bar Associate
DEPARTMENT: Food & Beverage
REPORTS TO: Bar Supervisor
LOCATION: New York, NY
HOURS: Part time (<30 hours per week)
PAY TYPE: Hourly
PAY RATE: $18.00 / hour
FLSA STATUS: Non-Exempt (eligible for overtime)Role Summary
The Bar Associate operates the Bar at the Museum of Sex with goals of creating a sales bonanza, guest focused, and fun-loving culture, while keeping safety top of mind. Greeting guests, upselling drinks, food, and merchandise on the Bar floor are some of the daily tasks.
Primary Job Responsibilities
Be an example of guest service excellence for the Bar and other departments.
Maintain strong sales figures for yourself and the team.
Make and serve drinks accurately behind the bar and on the bar floor as a host.
Keep Bar and Bar floor clean at all times.
Report all guest complaints and staffing challenges to the Senior Leadership Team, as needed.
Handle operational challenges as they occur.
Perform additional duties as required.
Welcome guests to the Bar with enthusiasm.
Upsell drinks, food, and merchandise from the floor.
Provide menus to guests exiting Guest Experience.
Greet customers upon their arrival.
Cater to guests who require extra attention (Large Event Parties).
Answer and address guests’ inquiries on the floor.
An up-to-date Food Handlers certification is required.
Answer and address guests’ inquiries on the floor.
Facilitate internal communication, as needed, with critical support departments: Operations, HR, Administration, etc.
Maintain the ability to work nights and weekends and extended schedules during peak periods. Provide availability updates and changes when necessary.
Able to move from place to place which may include standing and/or walking for extended periods of time; lift and carry up to 75 pounds short distances.
Perform additional duties as required.
Qualifications
Must have sales experience working at a hotel, cocktail lounge, restaurant, or bar where alcohol is served and the job entails driving F&B sales.
You are passionate about providing an exemplary experience for guests.
You have an exuberant, outgoing personality and you are eager to engage guests with a smile and energy.
You have excellent communication skills, the ability to speak and connect with all guests, and are organized.
You thrive working in a fast-paced, dynamic environment with large crowds.
You have the ability to work nights, weekends, and some holidays.
Multilingual is a plus.
Strong work ethic and ability to work effectively as part of a team.
Familiarity with health and safety regulations.
Must be able to stand and walk for a shift.
Hospitality, Bar, and Food Handlers certification is a plus.
Physical Demands / Work Environment
The physical demands and work environment described in this job description is representative of those that the employee will encounter and are expected to meet to successfully perform the essential functions of the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand, walk, sit, talk, listen, and use hands to operate museum exhibits. Vision requirements include close, distance, peripheral vision, depth perception and ability to adjust focus.
The work environment is an indoor, climate-controlled public area of assembly. The noise level varies throughout the venue, some areas are very quiet while others contain reasonably high noise levels. There is ample lighting throughout the venue. There are no hazards and no protective devices worn or used in the office work environment.
Read LessJOB DESCRIPTION
TITLE: Guest Experience Associate
DEPARTMENT: Operations Attractions
REPORTS TO: Guest Experience Supervisor
LOCATION: New York, NY
HOURS: Part time (<30 hours per week)
PAY TYPE: Hourly
PAY RATE: $18.00 / hour
FLSA STATUS: Non-Exempt (eligible for overtime)
Role Summary
The Guest Experience Team operates the amusements and attractions, assists with crowd management and provides enthusiastic customer service across the entire museum. Teamwork is a staple throughout our entire operation. Guest Experience (GE) Associates work closely with other departments’ staff to create an unforgettable experience for all museum visitors. GE Associates are managed by a team of Supervisors - all reporting to the Location Manager. We believe in fostering our staff’s abilities to learn and grow on the job. This is a great role to start your career and develop your workplace skills.
Primary Job Responsibilities
GE Associates provide exceptional customer service throughout the museum, especially with visitors in the SuperFunLand amusements and attractions.
This position is the first point of contact for visitors and customers, and (within given authority) must meet and exceed the expectations of all guests and meet or exceed service targets.
GE Associates may also be called upon to assist staff and visitors with sales of tickets and gift shop merchandise.
Greet and assist all museum guests; effectively handle questions, sales, service, and payments for a variety of museum attractions, amusements, and products in accordance with established museum policies and procedures.
Use initiative and enthusiasm to create exceptional guest experiences.
Build sales using various techniques such as add-ons, substitutions, and active listening.
Maintain appearance and functionality of assigned areas: galleries, back-of-house facilities, store merchandise, collateral materials, guest queues, ticketing areas, and related spaces.
Be knowledgeable about the museum, its history, programs, and special events and effectively communicate this information to guests.
Facilitate internal communication, as needed, with critical support departments: Operations, HR, Administration, etc.
Maintain the ability to work nights and weekends and extended schedules during peak periods. Provide availability updates and changes when necessary.
Able to move from place to place which may include standing and/or walking for extended periods of time; lift and carry up to 30 pounds short distances.
Perform additional duties as required.
Employee Qualifications
You are passionate about providing an exemplary experience for guests.
You have an exuberant, outgoing personality and you are eager to engage guests with a smile.
You have excellent communication skills, and the ability to speak and connect to people of all kinds.
You are a dependable and friendly individual that enjoys working with a team.
You thrive working in a fast-paced, dynamic environment.
You have the ability to work nights, weekends, and some holidays.
Pertinent backgrounds include: Theater and other forms of Entertainment, Events, Hospitality, Customer Service, and Nightlife.
Multilingual is a plus!
Strong interpersonal skills and the ability to communicate effectively and clearly in stressful situations and maintain a calm demeanor.
Must be a true self-starter and able to execute assignments independently.
Strong work ethic and ability to work effectively as part of a team.
High level of integrity and dependability with a strong sense of urgency and results-orientation.
Physical Demands / Work Environment
The physical demands and work environment described in this job description is representative of those that the employee will encounter and are expected to meet to successfully perform the essential functions of the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand, walk, sit, talk, listen, and use hands to operate museum exhibits. Vision requirements include close, distance, peripheral vision, depth perception and ability to adjust focus.
The work environment is an indoor, climate-controlled public area of assembly. The noise level varies throughout the venue, some areas are very quiet while others contain reasonably high noise levels. There is ample lighting throughout the venue. There are no hazards and no protective devices worn or used in the office work environment.
JOB DESCRIPTION
TITLE: Retail Sales Associate
DEPARTMENT: Retail
REPORTS TO: Retail Sales Supervisor
LOCATION: Miami, FL
HOURS: Part time (<30 hours per week)
PAY TYPE: Hourly
PAY RATE: $17.00 / hour
FLSA STATUS: Non-Exempt (eligible for overtime)
Role Summary
The Retail Team operates the museum’s retail store - much more than a place just for exciting exhibits, the Museum of Sex also presents a dazzling range of own-brand and third-party products for its patrons. Associates conduct sales transactions, maintain stock and displays, and provide enthusiastic customer service across the store. The museum is building its brand and the retail store is a vital component of that growth. Teamwork is a staple throughout our entire operation. Associates work closely with other department’s staff to create an unforgettable experience for all museum visitors.
Primary Job Responsibilities
Associates provide exceptional customer service throughout the museum store, especially with upselling a variety of products and conducting sales transactions.
This position is the first point of contact for visitors and customers, and (within given authority) must meet and exceed the expectations of all guests and meet or exceed service and sales targets.
Associates may also be called upon to assist staff and visitors with directions and information about the museum galleries, amusements, attractions.
Greet and assist all museum guests; effectively handle questions, sales, service, and payments for a variety of museum attractions, amusements, and products in accordance with established museum policies and procedures.
Use initiative and enthusiasm to create exceptional guest experiences.
Build sales using various techniques such as add-ons, substitutions, and active listening.
Maintain appearance and functionality of back of house areas.
Be knowledgeable about the museum, its history, programs, and special events – communicating this information effectively to guests.
Facilitate internal communication, as needed, with support departments: Operations, HR, Administration, etc.
Maintain the ability to work nights and weekends and extended schedules during peak periods. Provide updated availability and changes when necessary.
Able to move from place to place, which may include standing and/or walking for extended periods of time.
Perform additional duties as required.
Employee Qualifications
Have experience in retail operations or sales.
You have an exuberant, outgoing personality and you are eager to engage guests with a smile.
You have excellent communication skills, and the ability to speak and connect to all people.
You thrive working in a fast-paced, dynamic environment.
You have the ability to work nights, weekends, and some holidays.
Strong work ethic and ability to work effectively as part of a team.
Multilingual is a plus!
Physical Demands / Work Environment
The physical demands and work environment described in this job description is representative of those that the employee will encounter and are expected to meet to successfully perform the essential functions of the job.
Able to move from place to place which may include standing and/or walking for extended periods of time; lift and carry up to 30 pounds short distances
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand, walk, sit, talk, listen, and use hands to lift boxes and equipment.
The work environment is an indoor, climate-controlled public area of assembly. The noise level varies throughout the venue, some areas are very quiet while others contain reasonably high noise levels. There is ample lighting throughout the venue. There are no hazards and no protective devices worn or used in the office work environment.
JOB DESCRIPTION
TITLE: NYC - Retail SalesAssociate
DEPARTMENT: Retail
REPORTS TO: Retail Sales Supervisor
LOCATION: New York, NY
HOURS: Part time (<30 hours per week)
PAY TYPE: Hourly
PAY RATE: $18.00 / hour
FLSA STATUS: Non-Exempt (eligible for overtime)
About this role ...
The Retail Team operates the museum’s retail store - much more than a place just for exciting exhibits, the Museum of Sex also presents a dazzling range of own-brand and third-party products for its patrons. Associates conduct sales transactions, maintain stock and displays, and provide enthusiastic customer service across the store. The museum is building its brand and the retail store is a vital component of that growth. Teamwork is a staple throughout our entire operation. Associates work closely with other department’s staff to create an unforgettable experience for all museum visitors. Retail Associates are managed by a team of Supervisors - all reporting to the Lead Product Manager. We believe in fostering our staff’s abilities to learn and grow on the job. This is a great role to start your career and develop your workplace skills.
About the work (Primary Job Responsibilities) …
Associates provide exceptional customer service throughout the museum store, especially with upselling a variety of products and conducting sales transactions.
This position is the first point of contact for visitors and customers, and (within given authority) must meet and exceed the expectations of all guests and meet or exceed service and sales targets.
Associates may also be called upon to assist staff and visitors with directions and information about the museum galleries, amusements, attractions.
Greet and assist all museum guests; effectively handle questions, sales, service, and payments for a variety of museum attractions, amusements, and products in accordance with established museum policies and procedures.
Use initiative and enthusiasm to create exceptional guest experiences
Build sales using various techniques such as add-ons, substitutions, and active listening.
Maintain appearance and functionality of assigned areas: back-of-house facilities, store merchandise, collateral materials, guest queues, ticketing areas, register areas, stock rooms, and related spaces.
Be knowledgeable about the museum, its history, programs, and special events and effectively communicate this information to guests.
Facilitate internal communication, as needed, with critical support departments: Operations, HR, Administration, etc.
Maintain the ability to work nights and weekends and extended schedules during peak periods. Provide availability updates and changes when necessary.
Able to move from place to place which may include standing and/or walking for extended periods of time; lift and carry up to 75 pounds short distances.
Perform additional duties as required.
What you might be like …
You are engaging and passionate about providing an exemplary experience for guests, with a smile.
You have a background in retail, sales, and are driven to help people.
You have excellent communication skills, and the ability to speak and connect to people of all kinds.
You are a dependable and friendly individual that enjoys working with a team.
You thrive working in a fast-paced, dynamic environment.
You have the ability to work nights, weekends, and some holidays.
Pertinent backgrounds include: Theater and other forms of Entertainment, Events, Hospitality, Customer Service, and Nightlife.
Multilingual is a plus!
Strong interpersonal skills and the ability to communicate effectively and clearly in stressful situations and maintain a calm demeanor.
Must be a true self-starter and able to execute assignments independently.
Strong work ethic and ability to work effectively as part of a team.
High level of integrity and dependability with a strong sense of urgency and results-orientation.
Physical Demands / Work Environment
The physical demands and work environment described in this job description is representative of those that the employee will encounter and are expected to meet to successfully perform the essential functions of the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand, walk, sit, talk, listen, and use hands to operate museum exhibits. Vision requirements include close, distance, peripheral vision, depth perception and ability to adjust focus.
The work environment is an indoor, climate-controlled public area of assembly. The noise level varies throughout the venue, some areas are very quiet while others contain reasonably high noise levels. There is ample lighting throughout the venue. There are no hazards and no protective devices worn or used in the office work environment.
Read Less