Job DescriptionJob Description
Join Muse Freight, a leading company in the Transportation & Logistics industry. We are passionate about delivering exceptional service and exceeding our clients' expectations. As a Dedicated Account Manager - Specializing in Freight Operations. You will play a crucial role in building strong relationships with our clients and ensuring their satisfaction by supporting the sales department. Located in Overland Park, Kansas, Muse Freight offers a hybrid remote work environment that provides flexibility and work-life balance. You will have the opportunity to work remotely while also being part of a collaborative team.
BenefitsAnnual Base Salary + Commission
Flexible Schedule
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Parental Leave
Hands on Training
Mon-Fri Schedule
Retirement Plan
Evenings Off
Annual Bonus
Paid Holidays
Paid Time Off (PTO)
Career Growth Opportunities
ResponsibilitiesSupport Sales Staff by managing and growing a portfolio of client accounts in the LTL and Truckload arena by developing and maintaining strong relationships with key decision-makers and stakeholders..Act as the primary or secondary point of contact for clients, addressing their inquiries, providing timely and accurate information, and resolving any issues that arise..Collaborate with clients to understand their specific shipping needs, requirements, and goals, and proactively identify opportunities to add value and enhance their experience.Coordinate with internal teams, including operations, logistics, and customer service, to ensure seamless execution of freight shipments and delivery of exceptional service to clients.Negotiate rates and contracts with carriers and vendors, ensuring competitive pricing and favorable terms to meet client expectations while maximizing profitability.Analyze client shipping data, market trends, and industry insights to identify growth opportunities, recommend solutions, and develop strategic account plans.Monitor and report on key performance indicators (KPIs), such as shipment volumes, revenue, and customer satisfaction, to track account performance and identify areas for improvement.Stay up-to-date with industry developments, market trends, and regulatory changes that may impact the freight brokerage industry or client operations.Participate in industry events, trade shows, and networking activities to build industry relationships, generate leads, and promote the company's services.
RequirementsExperience: Minimum of 1 year of experience in a similar role within the Transport & Logistics industry. (LTL SPECIFICALLY)Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with clients and internal teams.Customer Focus: Strong customer service skills, always striving to meet and exceed client expectations.Self-Motivated: Ability to work independently, take initiative, and prioritize tasks.Team Player: Demonstrated ability to collaborate and work effectively within a team environment.Problem-Solving: Strong problem-solving and critical thinking skills to address client needs and overcome challenges.
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