Job Summary:
Murphy Ford, Inc. is seeking a dynamic and experienced Automotive BDC/Customer Service Representative to join our team in Delaware County, PA, Pennsylvania. This is a full-time, individual contributor role with a base salary plus commission in the Auto industry.
Compensation & Benefits:
In addition to the base salary, the successful candidate will also receive commission on sales. Murphy Ford, Inc. also offers a comprehensive benefits package including health insurance, 401(k), paid time off, and employee discounts on Ford vehicles.
Responsibilities:
- Act as the first point of contact for customers, both in person and over the phone
- Respond to customer inquiries, provide information about products and services, and schedule appointments
- Manage customer database and follow up with potential leads to generate sales opportunities
- Utilize CRM software to track customer interactions and maintain accurate records
- Assist with developing and implementing marketing strategies to attract new customers
- Maintain an in-depth knowledge of Ford vehicles, features, and promotions to effectively educate customers
- Collaborate with sales and service team to ensure a seamless customer experience
- Resolve customer complaints and issues in a timely and professional manner
- Meet and exceed sales goals and customer satisfaction targets
Requirements:
- High school diploma or equivalent; college degree preferred
- Previous experience in the auto industry
- Excellent communication and interpersonal skills
- Proficient in using CRM software and other computer applications
- Strong organizational, multitasking, and problem-solving skills
- Must be able to work a flexible schedule, including weekends and evenings
- Valid driver's license and clean driving record
EEOC Statement:
Murphy Ford, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace for all employees.
Join the Dream Team of Auto Dealer Technicians at MURPHY FORD!
Are you a skilled automotive technician with a passion for excellence? Look no further! We are seeking top-notch technicians to join our renowned dealership and become a crucial part of our success story.
Salary Based on Experience
Your expertise and dedication deserve recognition! At MURPHY FORD, we believe in rewarding talent and hard work. Your salary will be determined based on your experience, ensuring you are fairly compensated for your skills and expertise.
Valid Driver's License Required
As an essential member of our team, a valid driver's license is a must! Get ready to take the wheel and drive our customers' satisfaction to new heights with your impeccable service and attention to detail.
State Inspection Certified
Attention to detail is in your DNA, and that's why we need you! As a State Inspection Certified technician at MURPHY FORD, you'll play a pivotal role in ensuring our vehicles meet the highest safety and quality standards.
Your Mission
As a valued Auto Dealer Technician, you'll embark on a journey of innovation and excellence. Your expert diagnostic skills and precision in repairs will breathe life into our customers' vehicles, creating smiles and building lasting relationships.
What You'll Do
- Perform comprehensive vehicle inspections and diagnose issues accurately.
- Skillfully repair and maintain a variety of makes and models to factory standards.
- Collaborate with our dedicated team to deliver an unforgettable customer experience.
- Stay up-to-date with the latest automotive technologies and advancements.
- Ensure all vehicles meet state inspection and safety regulations.
Why You'll Love Working With Us
MURPHY FORD is more than just a dealership; it's a family of automotive enthusiasts who share your passion for perfection. We offer a supportive and growth-oriented environment where you can thrive and elevate your skills to new heights. As an Auto Dealer Technician, you'll enjoy exciting career opportunities and benefits that set us apart from the rest!
Requirements
- Proven experience as an Automotive Technician in a dealership setting.
- State Inspection Certification is required.
- Valid driver's license and a clean driving record.
- ASE certifications are a plus.
Ready to take the fast lane to success with MURPHY FORD?
Apply Now and Start Your Journey to Excellence!
Murphy Ford is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals.
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