We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read LessWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Automotive Service Greeter
Acura of Highland Park, part of the Murgado Automotive Group, is hiring an energetic and customer-focused Automotive Service Greeter to welcome guests, support the service drive, and help create a smooth, professional service experience from arrival to departure.
Job Type: Full-time \u007C Location: Highland Park, IL \u007C Pay: Competitive pay based on experience
What You’ll Do
• Greet customers promptly and professionally as they arrive at the service department.
• Direct customers to the appropriate service advisor or waiting area.
• Help maintain traffic flow in the service drive and coordinate with advisors, porters, and technicians.
• Answer basic customer questions and provide friendly, helpful communication.
• Keep the service drive, customer waiting area, and shared spaces clean and organized.
• Work as part of a team to deliver a high-quality customer service experience.
What We’re Looking For
• Customer service experience and a positive, professional attitude.
• Strong communication skills and the ability to make customers feel welcome.
• Ability to stay organized and manage multiple tasks in a fast-paced automotive service environment.
• Valid driver’s license and clean driving record required.
• Automotive, dealership, service porter, greeter, valet, hospitality, or concierge experience is a plus, but we are willing to train the right candidate.
What We Offer
• Competitive pay
• Medical, dental, vision, and life insurance
• 401(k) plan with company match
• Paid time off, including vacation, holidays, and sick leave
• Career growth and advancement opportunities within Murgado Automotive Group
• Employee discounts on vehicles, parts, and service
• Supportive, team-oriented work environment
Why Join Acura of Highland Park?
At Acura of Highland Park, you’ll be part of a respected dealership team backed by Murgado Automotive Group. We value professionalism, teamwork, integrity, and excellent customer service—and we are committed to supporting employees who want to grow their careers in the automotive industry.
Apply Today
If you enjoy helping people, staying active, and working in a professional dealership environment, apply today to join Acura of Highland Park as an Automotive Service Greeter.
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read LessAutomotive Detailer – Acura of Highland Park
Acura of Highland Park, part of the Murgado Automotive Group, is hiring an Automotive Detailer to help keep our new and pre-owned vehicles clean, polished, and ready for customers. This is a great opportunity for someone who takes pride in hands-on work, has strong attention to detail, and enjoys working around vehicles in a fast-paced dealership environment.
Job Details:
Location: Libertyville, IL \u007C Job Type: Full-time \u007C Pay: Competitive hourly wage based on experience, plus performance incentives
As an Automotive Detailer, you will clean and recondition vehicle interiors and exteriors to dealership standards. You will wash, vacuum, polish, inspect, and prepare vehicles so every customer receives a clean, professional, showroom-ready experience.
What You’ll Do:
Wash, dry, vacuum, and detail vehicle interiors and exteriors.
Buff, wax, polish, and apply protective finishes as needed.
Clean windows, mirrors, wheels, tires, carpets, seats, upholstery, and other vehicle surfaces.
Inspect completed work to ensure vehicles meet dealership quality standards.
Identify and report vehicle damage or needed repairs to the service team.
Safely move vehicles around the dealership lot and service areas when needed.
Maintain a clean, organized detailing area and properly care for tools, products, and equipment.
Work as part of a team to keep vehicles ready for sales, service, and customer delivery.
What We’re Looking For:
High school diploma or GED preferred.
Automotive detailing, car wash, lot attendant, porter, or related experience is helpful, but we are willing to train the right person.
Strong attention to detail and pride in quality work.
Ability to work independently and with a team in a busy dealership environment.
Valid driver’s license and acceptable driving record.
Ability to safely operate cleaning tools, detailing equipment, and dealership vehicles.
Reliable attendance, good time management, and a positive attitude.
Benefits and Perks:
Competitive hourly pay with performance incentives.
Medical, dental, and vision insurance.
401(k) plan with company match.
Paid time off and holidays.
Career growth and training opportunities within the dealership and Murgado Automotive Group.
Employee discounts on vehicles, parts, and service.
Supportive, team-oriented work environment.
About Acura of Highland Park:
Acura of Highland Park is a premier automotive dealership and proud member of the Murgado Automotive Group. We are committed to quality, exceptional service, and a positive customer experience. Our team values professionalism, teamwork, and doing the job right.
Apply Today:
If you are dependable, detail-oriented, and ready to build your career with a respected dealership, we encourage you to apply for our Automotive Detailer position today.
Acura of Highland Park is an equal opportunity employer.
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read LessWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read LessWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read LessWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read LessDigital Sales Manager - Audi Stuart!
Audi Stuart is proud to be part of Murgado Automotive Group, a nationally recognized leader in the automotive industry. Here, our success is driven by our people. When you join us, you become more than just an employee—you become a valued member of a supportive, close-knit family that genuinely cares about your growth, ambitions, and long-term success.
We are seeking a dynamic and experienced Digital Sales Manager to join our winning team!
Role Summary
The Digital Sales Manager (DSM) is the dealership’s local accountable owner for all digital-origin sales opportunities. The DSM leads the store’s Certified Internet Sales Team, controls lead assignment, protects response and follow-up standards, structures complete deals, and secures customer commitments remotely.
The DSM has full desking and pricing authority on digital-origin opportunities. The deal structure created digitally is the dealership’s commitment when the customer arrives, except when material customer facts change.
The DSM is a peer—not a subordinate—of the Desk Manager and Floor Manager. All three roles operate at a flat hierarchy and report to the GSM/GM.
The DSM must be formally certified before assuming the seat and must maintain certification through continued performance, CRM discipline, pricing accuracy, customer experience, and compliance.
Organizational Position & Reporting
Reports to: GSM/GM
Functional standards and certification: Director of Digital Performance
Peer roles:
Desk Manager
Floor Manager
Used Car Manager where applicable
Enterprise support relationships:
CRM & Phone Systems Manager
Digital Sales Training & Certification Manager
AI Conversation & Automation Manager
MAG Control
The DSM owns local execution and results. Enterprise support roles provide systems, standards, training, automation, and visibility but do not take ownership of the store’s leads or customers.
Core Responsibilities
Lead Assignment & Certified Team Accountability
Own assignment of all digital-origin opportunities to Certified Internet Sales Team members
Assign leads based on capacity, availability, language, product knowledge, source competence, response discipline, and performance—not equal distribution alone
Collaborate with the CRM & Phone Systems Manager to implement advanced routing, weighted distribution, capacity rules, escalation logic, and source-specific assignments within the CRM
Monitor distribution results and request configuration changes when routing does not reflect the store’s operating needs
Remove or suspend a salesperson from the Certified Internet Sales Team when performance, CRM discipline, customer experience, or compliance falls below standard
Ensure every customer has one accountable owner while protecting response time through assisted-response rules
Maintain a limited, high-performing team; internet lead access is earned, measured, and revocable
Digital Lead Response & Deal Building
Intercept Impel/PAM handoffs on pricing, availability, payment, fees, and trade-value requests
Build complete deals in Tekion: taxes/fees, rebates, lender programs, trade estimates
Provide transparent payment options and secure digital commitment and appointment
Execute rapid callbacks on PAM transcripts signaling buying intent
Maintain clean CRM notes, next steps, and velocity; no dead ends
Trade Expectations & Appraisal Authority
Coordinate preliminary trade information and soft appraisal ranges with the Used Car Manager or an approved Appraisal Expert
Set expectation language and variance tolerance so customers understand estimates versus final values
Trade appraisals are always completed and approved by the Used Car Manager or an approved Appraisal Expert
The DSM may incorporate an approved appraisal into the digital deal structure but may not independently establish or override the final trade value
Material appraisal variances at arrival must be explained transparently and documented
Delivery Preparation & Handoffs
Prepare delivery packet and brief Floor Manager/Fulfillment Pilot on incoming commitments
Protect the brand voice: transparent, calm, fast, and accurate
Digital Customer Profile Discovery
Build complete customer profiles through conversational text and email—not robotic forms. The goal is for the customer to feel like they're texting a knowledgeable friend, not filling out an application. Before structuring a deal, gather:
Source & Intent
"Thanks for reaching out! What caught your eye that brought you to us today?"
"Have you been working with anyone on our team, or is this your first time connecting with us?"
Needs Analysis
"What's prompting the search right now? Growing family, work commute, just time for something new?"
"Where will this vehicle spend most of its time—city streets, highway miles, weekend adventures?"
Trade Information (When Applicable)
"Are you looking to trade something in, or starting fresh?"
If yes: "Nice! What are you driving now? How's it been treating you?"
"Are you close to having it paid off, or still working through payments?"
"Any history I should know about—accidents, paintwork, anything like that?"
Budget & Payment Expectations
"Do you have a payment range in mind that keeps things comfortable?"
"Any questions about financing I can help clear up before we get too far?"
Decision-Making & Timeline
"Is there anyone else who'll want to see it before you pull the trigger?"
"What's your timeline looking like—anything driving urgency, or just exploring?"
Competitive Shopping
"Have you been looking at other options? What's kept you from moving forward somewhere else?"
\uD83D\uDCAC
Tone Note: Digital communication should feel human and helpful, not scripted. Mirror the customer's communication style—if they're brief, be brief. If they're detailed, match their energy. Never send walls of text or rapid-fire questions.
AI Quality, Governance & Change Requests
Monitor AI trigger quality, conversation quality, handoff timing, false positives, false negatives, and customer-impacting failures
Submit documented requests and business requirements to the AI Conversation & Automation Manager
AI instructions, prompts, automation logic, escalation rules, and customer-facing AI workflows may only be changed or published by the AI Conversation & Automation Manager
The DSM may request and test proposed improvements but may not independently change production AI instructions
Escalate critical AI errors immediately through the approved emergency process
Outcomes & KPIs
Digital lead speed-to-answer and time-to-structure
Digital close rate and show-to-sold conversion
PVR on digital deals vs. target and variance at arrival
Customer satisfaction on digital journey and rewrite incidence
Competencies
Expert Tekion digital retailing and deal structure
Pricing logic and payment math under pressure
Written clarity for text/email; concise and trustworthy tone
Multi-threading across channels with precise documentation
Authority, Decision Rights & Escalation
The DSM has authority to:
Assign and reassign digital-origin leads
Determine membership in the store’s Certified Internet Sales Team
Remove or suspend a salesperson from the Certified Internet Sales Team
Make pricing decisions on digital-origin opportunities within approved store and brand parameters
Fully desk digital-origin deals, including taxes, fees, incentives, lender programs, terms, and payment options
Provide binding digital deal structures based on verified information
Direct local queue coverage and assisted-response activity
Require CRM documentation, next steps, and customer ownership standards
Escalate systemic CRM, phone, training, AI, inventory, and capacity issues to the appropriate enterprise owner
Authority boundaries:
Final trade appraisals are completed and approved only by the Used Car Manager or an approved Appraisal Expert
CRM, phone-routing, permissions, and enterprise workflow configuration are changed by the CRM & Phone Systems Manager; the DSM submits requirements and approves store-level operating intent
AI instructions, prompts, automations, and escalation rules are changed only by the AI Conversation & Automation Manager
Lender, legal, regulatory, and compliance constraints must be escalated through the approved Desk, GSM/GM, F&I, or compliance channel
Peer operating model:
The DSM, Desk Manager, and Floor Manager operate at a flat hierarchy
Each owns a distinct operating lane and reports to the GSM/GM
The Desk and Floor Managers may not informally remove the DSM’s lead, pricing, or digital-deal authority
Material overrides must be approved by the GSM/GM, documented with a reason, and included in performance reporting
Customer commitment standard:
The digitally structured deal is binding when the customer arrives unless material facts change
Permitted variance reasons include trade condition, credit information, incentive eligibility, lender decision, vehicle selection, term selection, or documented factual error
Variances must be communicated transparently and recorded
Coverage & Cadence
Defined coverage windows to guarantee sub-5-minute first responses during peak
Rolling queue review every 15 minutes; zero-stale-hand-off policy
Daily sync with Desk/Floor on pipeline, deliveries, and exceptions
Tooling
Impel, PAM, Tekion, CRM, n8n notifications, Mastermind equity insights
Read LessAutomotive Technician - Honda of Libertyville
Honda of Libertyville, part of the Murgado Automotive Group, is hiring a full-time Automotive Technician for our busy and growing service department in Libertyville, IL. We are busy—and getting busier. This is an on-site opportunity for experienced technicians who want steady work, high earning potential, and the ability to get paid for what they produce.
You will diagnose, repair, and maintain customer vehicles while working with modern diagnostic tools, dealership repair procedures, and a supportive service team. Honda experience and ASE certifications are preferred, but we welcome qualified automotive technicians with strong mechanical and electrical diagnostic skills.
Busy Shop. High Earning Potential. No Shortage of Work. Our top technicians earn $70,000 to $150,000+ per year, and we are looking for experienced technicians who want to turn hours and consistently flag strong hours in a shop that stays full.
Our advisors know how to sell work, our dispatch process is built to support production, and our technicians have the opportunity to be rewarded for strong performance.
If you are tired of:
Sitting around waiting for work.Empty bays.Poor dispatching.Advisors who cannot sell.A shop where hard work is not rewarded.It is time for a change.
Benefits
Top technicians earn $70,000 to $150,000+ per year.Busy shop with no shortage of work.Competitive flat-rate tier pay structure with performance-based earning opportunities.Opportunity to consistently flag strong hours.Possible sign-on bonus for qualified candidates.Health, dental, and vision insurance.Retirement plan options.Ongoing training and career development.Supportive dealership team environment.Growth opportunities within the Murgado Automotive Group.A New Direction
We have built a strong leadership team, improved our processes, invested in our people, and created an environment where technicians can succeed.
Our focus is simple:
Keep the shop loaded with work.Dispatch fairly.Support our technicians.Reward performance.If you produce, you will make money.
Responsibilities
Perform routine maintenance, including oil changes, tire rotations, brake inspections, and manufacturer-recommended services.Diagnose and repair mechanical, electrical, engine, transmission, suspension, brake, HVAC, and drivability concerns.Use diagnostic equipment, technical manuals, and repair procedures to troubleshoot vehicle issues accurately.Complete repairs efficiently while meeting dealership quality and safety standards.Inspect vehicles, document findings, and recommend appropriate repairs or maintenance.Communicate clearly with service advisors about diagnoses, repair timelines, and recommended services.Maintain a clean, organized, and safe work area.Follow dealership policies, manufacturer guidelines, and safety procedures.Qualifications
High school diploma or equivalent required.3–4+ years of experience as an Automotive Technician in a dealership or automotive repair facility preferred.Automotive technical training program, apprenticeship, or equivalent hands-on experience preferred.Strong diagnostic, troubleshooting, mechanical, and electrical repair skills.Ability to use diagnostic equipment, hand tools, and service information systems.ASE certification or Honda manufacturer certification is a plus.Strong attention to detail and commitment to quality workmanship.Valid driver’s license and acceptable driving record required.About Honda of Libertyville
Honda of Libertyville is a premier Honda dealership serving the Libertyville area and a proud member of the Murgado Automotive Group. We are committed to excellent customer service, high-quality automotive solutions, and a professional work environment where technicians can grow their careers. We are also an easy commute – easy to get to from Fox Lake, Lake Villa, Gurnee, Grayslake, Mundelein, and more!
Apply Today
If you are an experienced Automotive Technician looking for a full-time dealership opportunity in Libertyville, IL, apply today to join the Honda of Libertyville service team.
Pay dependent on experience and performance.Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read Less