Company Summary:
MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.
MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.
WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.
Position Summary:
Under moderate supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issue and professionally handles members' inquires face to face. Provides a variety of transactional services for member’s accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member.
Demonstrates exceptional member service skills and coaching to optimize performance of staff. Serves as a resource throughout the Branch network. Trains new Member Service Representatives and serves as a resource to Branch staff. Can oversee the general operation of the platform and makes exceptions and over-rides.
Qualifications:
Required:
High School DiplomaGeneral education degree (GED) accepted in lieu of H.S. DiplomaMinimum of 24 months of Teller & MSR experienceSaturday hoursPreferred:
Associates - Business Minimum of 24 months of Financial Service experienceCompleted Module 1 for Lending Certification. Completed 1st year Leadership Development ProgramEssential Duties and Responsibilities:
Adheres to and/or enforce company policies and procedures as defined. Stays abreast of relevant procedures, laws and regulations for job functions. Protects the interests of the organization and individual members. Works with Fraud/Security to protect member’s assets throughout the branch network.Possesses current knowledge of all key products and services. Understands the benefits and constraints associated with these products and services. Able to resolve member concerns/issues. Utilizes knowledge to meet member needs and gain a competitive advantage. Uses Conversation guide effectively and having in depth conversations with our members.Communicates effectively and appropriately both orally and in writing. Uses good judgment as to what to communicate to whom as well as the best way to get that accomplished. Speaks in a clear and credible manner, selecting the right tone for the situation and audience. Listens to others and allows them to make their point.Handles multiple assignments and priorities yet still fulfills all commitments. Readily accepts new responsibilities and adapts well to changes in procedures. Gives appropriate priorities to various work demands. This is quite different from those who struggle to stay focused when faced with multiple priorities; focus only on one or two job priorities while neglecting others; and/or hesitate, complain or refuse to accept new procedures or assignments.Prioritizes tasks and manages time to ensure that goals and the member's needs are met. Plans his or her time and sticks to those plans. Prevents or manages interruptions until the highest priority tasks are accomplished. Provides timely follow up.Cross-sell products and services based on member needs, in accordance with the Credit Union's program standards.Tends to listens more than talk. Leaves others with the impression that their thoughts, opinions, feelings and needs are important. Helps others understand their feelings and their needs. This compares favorably with the behavior of individuals who talk more than they listen, leave others wondering whether perspective is important, and/or are not viewed as a potential "sounding board" that allows others to sort through and clarify their own feelings and needs.Makes and fulfills commitments. Has established a pattern of working independently, meeting reasonable deadlines, and accepting responsibility for his or her actions. Willingly makes promises and fully intends to keep them. Arrives at work on time and ready to contribute. Shows up for meetings well-prepared. This contrasts with individuals who have proven to be unreliable when others have counted on them to show up on time, meet deadlines and expectations, or arrive prepared and ready to contribute. Meets expectations for attendance and punctuality.Determines members specific account needs in the course of member contact. Works with branches and departments within the Credit Union to resolve member concerns. Answers member inquiries regarding various credit union services and products. Confers with management regarding account and service problems outside standard operating guidelines to obtain a decision on how best to handle specific situations.Demonstrates accuracy, neatness and thoroughness in work. Maintains an established standard of performance. Reviews and improves work methods and standards to increase efficiency.Makes timely, informed decisions that take into account the facts, goal, objectives, constraints, risk and mission of MECU. Analyze and makes decisions based on information presented. Gathers data and other pertinent information when making decisions and use solid logic in assessing problems to establish an action plan. Engages others in support of finding good solutions and proactive in recognizing opportunity areas.Based on business needs and as determined appropriate by your supervisor or management, the duties described above may change from time to time.Competencies Required:
Proficient in the lending process including; input, funding, maintenance. Proficient written and oral communication skills.Participation in Business Development activities required. Adherence to BSA, the Privacy Act and Elder Abuse reporting is a requirement of this position.Assist in the lending process up to and including: imputing of loans; funding and maintenance.Compensation:
Salary Range per hour, depending on experience and qualifications
$21.40 - $31.04Benefits at MECU Credit Union:
At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:
Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.Tuition Assistance: Continue your education and professional development with our tuition assistance program.Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.Parking Discounts: Enjoy discounted parking to make commuting easier.Long-Term Care Insurance: Prepare for the future with long-term care coverage options.Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.Join MECU and enjoy benefits that truly support you and your family.
Physical Demands:
While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel.
Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
MECU conducts credit, bond and background checks.
Read LessCompany Summary:
MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.
MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.
WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.
Position Summary:
With moderate supervision, provides administrative and operational support for various functions and transaction types within Operations such as: charge-off account processing, processing authorized account affidavits, processing check adjustments and correcting encoding errors, IRA transaction processing, responding to SSI, Medicaid and verification of deposit requests, providing check and statement copies or other member initiated requests in accordance with established systems, regulations, policies, procedures and department guidelines on a daily basis.
The position also provides support for regulated and seasonal processes such as unclaimed property/escheatment, CP2100 report processing and back-up withholding notices, as well as tax form processing for 1099s and 5498s and other IRA related notices.
Demonstrate consistency and good judgement when reviewing and resolving daily, weekly, monthly and ad hoc reporting exceptions in order to maintain accurate member records. Consistently demonstrate the ability to articulate processes to management as well as to members and third parties, while maintaining professional security of sensitive member information. Balances daily as well as meets established department deadlines and goals.
Work Location:
This position is located at Corporate Headquarters in Downtown Baltimore. Incumbent will be required to report in office for this role.
Education:
High School Diploma – RequiredGeneral Education Degree (GED) – in lieu of H.S. DiplomaAssociates Degree - General Studies - PreferredExperience:
Two (2) Years, back-office processing in a financial services environment – RequiredTwo (2) Years, Multiple System Applications, Financial Core, and Document Storage Systems - RequiredQualifications / Additional Functions:
Microsoft Office – Excel, Word, and OutlookAbility to meet deadlinesTeam playerAbility to multitaskAbility to forecast volumesSelf-starterCompensation:
Salary Range per hour, depending on experience and qualifications
DAS I: $17.55 - $25.46DAS II: $19.27 - $28.00Benefits at MECU Credit Union:
At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:
Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.Tuition Assistance: Continue your education and professional development with our tuition assistance program.Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.Parking Discounts: Enjoy discounted parking to make commuting easier.Long-Term Care Insurance: Prepare for the future with long-term care coverage options.Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.Join MECU and enjoy benefits that truly support you and your family.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25-pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MECU is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.
Read LessCompany Summary:
MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.
MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.
WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.
Position Summary:
Assists the Branch Manager to ensure the efficient operation of the branch. Coach staff to optimum performance by providing guidance and supervision to Tellers and MSRs as needed. Ensures the staff is performing their duties and tasks properly and on a timely basis. Conveys a feeling of trust, service, security to members and staff.
Ensures staff is maintaining member loyalty while abiding by MECU policies and procedures. Complies with all state, federal and NCUA regulations. Must be proficient in overseeing the teller and platform functions. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Acts in the capacity as a MSR or Teller as needed.
Essential Duties and Responsibilities:
Adheres to and enforce policies and procedures as defined. Stays abreast of relevant procedures, laws and regulations for job functions. Protects the interests of MECU and individual members. Works with Fraud/ Security to protect members assists throughout the branch network.Maintains a current knowledge of all key products and services. Understands the benefits and constraints associated with these products and services. Able to resolve member concerns/ issues. Utilizes knowledge to meet member needs and gain a competitive advantage. Performs regular observations using the Wellness model. Coaching MSR’s and the teller staff on using the Conversation guide effectively and having in depth conversations with our member.Communicates clearly and effectively, both verbally and in writing. Demonstrates good judgment in determining what to communicate, to whom, and the most appropriate method. Speaks with clarity and credibility, adjusting tone to suit the situation and audience. Actively listens to others, giving them the opportunity to express their thoughts.Effectively prioritizes tasks and manages time to meet goals and address members’ needs. Plans and adheres to schedules, minimizing or managing interruptions to ensure high-priority tasks are completed. Provides prompt follow-up to ensure ongoing progress.Consistently prioritizes members, demonstrating respect for their needs and expectations, and clearly communicates if their expectations cannot be met. Avoids complaining or speaking negatively about member behavior or expectations. Engages in communication that fosters member satisfaction and encourages others to adopt a similar approach. Achieves these goals by ensuring member needs and deadlines are realistic and consistently met. Publicly acknowledges those who provide exceptional service to members. This stands in stark contrast to those who speak unkindly about members, neglect to inform them of unrealistic expectations, complain about their demands, or fail to recognize and reward those who exemplify a positive, service-oriented attitude.Takes proactive steps to ensure employees fully understand their roles, responsibilities, and performance standards/expectations, offering continuous feedback and support as they work to meet those expectations. Engages in regular two-way conversations throughout the year to maintain an up-to-date understanding of expectations, identify performance gaps, and outline actions needed to address those gaps. This approach is in stark contrast to neglecting to clearly communicate expectations, ignoring performance gaps, offering minimal support in overcoming obstacles, and failing to provide consistent, ongoing feedback to employees.Acknowledges and assumes responsibility for actions, decisions, and adheres to policies within the scope of the job function and be answerable for resulting consequences. Takes personal responsibility for the quality and timeliness of work, and achieves results.Takes proactive steps to ensure branch audits monthly, internal and external are successfully completed and obtain satisfactory results.Qualifications:
Required:
Associate degree in Business or at least 3 years of previous Assistant Manager Experience at a financial institution.Minimum of 5 years of experience in member serviceMinimum of 3- 5 years of experience in supervisory/ coachingMinimum of 3- 5 years of experience in effective decision makingTeller and MSR II experience, which involves extensive loan knowledge or equivalent combination of education and experience.Strong verbal and communication skillsSaturday hours requiredPreferred:
Bachelor degree in BusinessCompetencies Required:
Obtain and / or maintain Notary CommissionObtain and / or maintain Signature GuaranteeQuality of Work and Efficiency - Has established a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on the organization. Is personally committed to high quality work and encourages others to have similar standards. Look for ways to improve processes to be as efficient as possible when servicing our members.Encouraging Accountability - Ensures that employees understand their level of accountability, including what they are responsible to deliver and are expected to undertake. Employees are confident about how much support they will receive when they accept ownership of projects and issues.Conflict Resolution - Takes actions that resolve conflicts in a manner that is best for both the organization and the individuals involved. Addresses complaints and problems quickly and effectively, keeps all parties informed of the status of any negotiations required, encourages employees to report problems or concerns and negotiates outcomes that are viewed as fair and even-handed.Compensation:
Salary Range per hour, depending on experience and qualifications
$28.91 - $43.42
Benefits at MECU Credit Union:
At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:
Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.Tuition Assistance: Continue your education and professional development with our tuition assistance program.Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.Parking Discounts: Enjoy discounted parking to make commuting easier.Long-Term Care Insurance: Prepare for the future with long-term care coverage options.Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.Join MECU and enjoy benefits that truly support you and your family.
Physical Demands:
While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel.
Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
MECU conducts credit, bond and background checks.
Read LessBRANCH LOCATION
Harry Deitchman PJM Center
312 N. Martin Luther King Boulevard,
Baltimore, MD 21201
****INCLUDES SATURDAYS****
COMPANY SUMMARY:
MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.
MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.
WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.
POSITION SUMMARY:
MSR I:
Under general supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members’ inquires face to face. Provides a variety of transactional services for members’ accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member.
MSR II:
Under moderate supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members’ inquires face to face. Provides a variety of transactional services for members’ accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member. Ability to assist with Teller functions. Conduct on the job training for MSR I.
NECESSARY SKILLS:
Cross-Sell Products
Cross-sell products and services based on member needs, in accordance with the Credit Union's program standards.
Listening Skills
Tends to listens more than talk. Leaves others with the impression that their thoughts, opinions, feelings and needs are important. Helps others understand their feelings and their needs. This compares favorably with the behavior of individuals who talk more than they listen, leave others wondering whether perspective is important, and/or are not viewed as a potential ""sounding board"" that allows others to sort through and clarify their own feelings and needs.
Routine Account-Related Requests
Assist members with routine account-related requests such as: Funds transfers; Automatic funds transfers (AFTs); Stop payments; Inquiries about bank deposit products and service charges; Inquiries about ATM and Debit Card usage and limits; Inquiries about checking and savings accounts transactions; Inquiries about funds availability; Check verification requests by third parties.
Dependability
Makes and fulfills commitments. Has established a pattern of working independently, meeting reasonable deadlines, and accepting responsibility for his or her actions. Willingly makes promises and fully intends to keep them. Arrives at work on time and ready to contribute. Shows up for meetings well prepared. This contrasts with individuals who have proven to be unreliable when others have counted on them to show up on time, meet deadlines and expectations, or arrive prepared and ready to contribute. Meets expectations for attendance and punctuality.
Quality of Work
Has established a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on the organization. Is personally committed to high quality work and encourages others to have similar standards. This differs from those who cannot be relied upon to produce high quality work, pay little attention to detail, show little pride in a job well done and/or set a poor example for co-workers or direct reports.
Based on business needs and as determined appropriate by your supervisor or management, the duties described above may change from time to time.
EDUCATION:
High School Diploma (general studies) – RequiredGeneral Education Degree (GED) – In Lieu of H.S. DiplomaEXPERIENCE:
Member Service Representative I - Twelve (12) months Sales/Teller/Member Service Experience – RequiredMember Service Representative I - Twelve (12) Financial Services Background - Preferred Member Service Representative II - Eighteen (18) months Financial Services Background - PreferredADDITIONAL EXPERIENCE AND/OR QUALIFICATIONS:
Proficient in the lending process including input, funding, maintenance. Adherence to BSA, the Privacy Act and Elder Abuse reporting is a requirement of the position Assist with lending up to and including imputing: funding and maintenance of loans.Proficient written and oral communication skillsParticipation in Business Development activities - REQUIREDADDITIONAL REQUIREMENTS;
There may be circumstances related to MECU business operations that may periodically require you to report to a different branch/work location.
COMPENSATION:
Salary Range per hour, depending on experience and qualifications
MSR I: $16.63 - $24.13
MSR II: $18.27 - $26.54
Benefits at MECU Credit Union:
At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:
• Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
• 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
• Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
• Tuition Assistance: Continue your education and professional development with our tuition assistance program.
• Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
• Parking Discounts: Enjoy discounted parking to make commuting easier.
• Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
• Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.
Join MECU and enjoy benefits that truly support you and your family.
PHYSICAL DEMANDS
While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25-pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.
Read LessBRANCH LOCATION:
Seton Branch
4801 Seton Drive
Baltimore, MD
****INCLUDES SATURDAYS****
COMPANY SUMMARY:
MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.
MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.
WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.
POSITION SUMMARY:
MSR I:
Under general supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members’ inquires face to face. Provides a variety of transactional services for members’ accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member.
MSR II:
Under moderate supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members’ inquires face to face. Provides a variety of transactional services for members’ accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member. Ability to assist with Teller functions. Conduct on the job training for MSR I.
NECESSARY SKILLS:
Cross-Sell Products
Cross-sell products and services based on member needs, in accordance with the Credit Union's program standards.
Listening Skills
Tends to listens more than talk. Leaves others with the impression that their thoughts, opinions, feelings and needs are important. Helps others understand their feelings and their needs. This compares favorably with the behavior of individuals who talk more than they listen, leave others wondering whether perspective is important, and/or are not viewed as a potential ""sounding board"" that allows others to sort through and clarify their own feelings and needs.
Routine Account-Related Requests
Assist members with routine account-related requests such as: Funds transfers; Automatic funds transfers (AFTs); Stop payments; Inquiries about bank deposit products and service charges; Inquiries about ATM and Debit Card usage and limits; Inquiries about checking and savings accounts transactions; Inquiries about funds availability; Check verification requests by third parties.
Dependability
Makes and fulfills commitments. Has established a pattern of working independently, meeting reasonable deadlines, and accepting responsibility for his or her actions. Willingly makes promises and fully intends to keep them. Arrives at work on time and ready to contribute. Shows up for meetings well prepared. This contrasts with individuals who have proven to be unreliable when others have counted on them to show up on time, meet deadlines and expectations, or arrive prepared and ready to contribute. Meets expectations for attendance and punctuality.
Quality of Work
Has established a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on the organization. Is personally committed to high quality work and encourages others to have similar standards. This differs from those who cannot be relied upon to produce high quality work, pay little attention to detail, show little pride in a job well done and/or set a poor example for co-workers or direct reports.
Based on business needs and as determined appropriate by your supervisor or management, the duties described above may change from time to time.
EDUCATION:
High School Diploma (general studies) – RequiredGeneral Education Degree (GED) – In Lieu of H.S. DiplomaEXPERIENCE:
Member Service Representative I - Twelve (12) months Sales/Teller/Member Service Experience – RequiredMember Service Representative I - Twelve (12) Financial Services Background - Preferred Member Service Representative II - Eighteen (18) months Financial Services Background - PreferredADDITIONAL EXPERIENCE AND/OR QUALIFICATIONS:
Proficient in the lending process including input, funding, maintenance. Adherence to BSA, the Privacy Act and Elder Abuse reporting is a requirement of the position Assist with lending up to and including imputing: funding and maintenance of loans.Proficient written and oral communication skillsParticipation in Business Development activities - REQUIREDADDITIONAL REQUIREMENTS;
There may be circumstances related to MECU business operations that may periodically require you to report to a different branch/work location.
COMPENSATION:
Salary Range per hour, depending on experience and qualifications
MSR I: $16.63 - $24.13
MSR II: $18.27 - $26.54
Benefits at MECU Credit Union:
At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:
• Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
• 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
• Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
• Tuition Assistance: Continue your education and professional development with our tuition assistance program.
• Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
• Parking Discounts: Enjoy discounted parking to make commuting easier.
• Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
• Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.
Join MECU and enjoy benefits that truly support you and your family.
PHYSICAL DEMANDS
While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25-pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.
Read Less