MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job DescriptionSuccessful Assessment, Installation and Sustainment consultations of the Advanced Express Service Plus Program as outlined in the MSX Express Service program.
Dealership staff training as outlined in the MSX Express Service program documentationDealership In Person follow-up supportTimely and comprehensive completion of Contact ReportingImplement best practice processes within the Express Service and Express Service Plus operation ( Customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc.)OEM National and Regional personnel contact- Consistent OEM Communication with Dealer MilestonesTimely completion and submission of field detail reports including communication logWeekly Expense reports submissionAbility to leverage relationships to identify and sell the business case for changeAnalyzing data from dealer financials and operational assessments to establish improvement action plansImplementation of advanced level Service Advisor selling systems and overall process improvement solutions at the aftermarket or retail levelAbility to understand, establish and implement effective metrics to keep dealerships focused on growth and ROIDemonstrated proficiency with PC applications in a Windows environment.Ability to influence Key Dealer Personnel and Service Department employees in the training processes and monitoring the results Ability and desire to travel up to 80% of the time and maintain client desired calendar efficiency.QualificationsRequires proficiency with Microsoft Word, PowerPoint, Internet Explorer and Excel
Ability to leverage relationships to identify and sell the business case for change
Analyzing data from dealer financials and operational assessments to establish improvement action plans
Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level
Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
Demonstrated proficiency with PC applications in a Windows environment
Ability to train and utilize all aspects of Automotive Tire Sales and automotive service sales
Ability to influence the sales personnel and technicians in the training processes and monitoring the results
Highly motivated
Self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision
Excellent verbal and written communication skills
Minimum 7 - 10 years of Aftermarket Experience (Jiffy Lube, Valvoline, “Fast Oil Change”) and preferably Retail Tire Store Management experience (Store Manager, Service Manager, Service Writer)
OEM dealer contact experience is a plus
Bachelor’s degree is preferred
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $65k to $80k based on current experience.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Read LessMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job DescriptionProgram Overview
The Customer Experience (CX) Production Support team delivers owner and user experiences that save time, improve lives, and create personal connections. We strive to build lifelong relationships and turn customers into brand advocates by ensuring they are
QualificationsPosition Summary
The Production Support role is responsible for any issues received from the deployment of the Ford Service Reservation Plus program. You will have a laser focus on the customer perspective, utilizing everything in your playbook to ensure we deliver the best customer experience through all channels (Mobile App, Web, Fleet Telematics, In Vehicle Infotainment, etc). The Digital Experience you deliver will help build a Best-in-Class experience that allows customers to have their vehicles serviced on their own terms.
Key Responsibilities
· Work as a bridge between the field teams and the product teams to help identify issues, work on resolution, and provide feedback to all parties.
· Issues can come in from various sources, some of which include: Dealership Personnel, Field Team, Product Teams, Site Reliability Team, etc.
· Continuously looking at processes for efficiencies and improvements that can be made in order to serve the dealers as fast as possible.
· Work closely with your Operations, Architecture and Integration teams resolve issues that have been submitted to the Production Support Team
· Work with Production Support, Site Reliability teams to understand issue that has been submitted and identify solutions.
· Be up to date on new features and releases in order to provide the best support possible to the clients.
· Act as the voice of the customer and dealer with all product analysts, product managers, senior leadership and development teams.
· Success looks like a clearly articulated solution to all submitted issues to all parties involved, including Product team, engineering team, design team, site reliability team, production support team, dealership personnel and field teams.
Required Qualifications
· Bachelor's degree or a combination of education and equivalent experience
· 2+ years of experience in Automotive Customer Service and Dealerships - knowledge of dealer service operations
· Comprehensive communications skills, ability to take complex engineering explanations and be able to communicate that effectively to the field team
· Proficient in Microsoft Office products
· Understanding of Power Apps preferred
· Technical background with ability to quickly understand a specific domain and identify the trends and opportunities in that space.
· Excellent analytical, interpersonal, and communication skills; ability to adapt communication style based on the audience.
· Thrive in environments where there is a lot of ambiguity, and you have the opportunity to add order
· Experienced at building strong working relationships, influencing teams to take action and earning the trust of senior stakeholders.
Preferred Qualifications
· Excellent communication skills
· Organization and Project Management mind frame
· Identify customer data and Dealer data driving decisions
· Be able to identify trends and communication effectively with the various teams involved
· Focus on metrics and analytics
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Read LessMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job DescriptionRole Overview
The Client Success Specialist is a high-impact, full-time role designed to serve as the primary strategic and operational bridge between the MSX project team and client (OEM). Based on-site at client three days per week, you will support client’s management team by anticipating needs, executing ad-hoc requests with speed and exceptional quality, and ensuring strategy is grounded in real-world dealer operations for mobile service, express service and operational capacity.
This position is ideal for someone who is highly organized, consultative, and comfortable working with senior stakeholders—translating strategy discussions into clear deliverables (presentations, reports, meeting outcomes) that drive action across the client's dealer network.
Key Responsibilities
Client's Stakeholder Support & Relationship Management
Serve as a day-to-day point of contact for client’s management team for requests tied to all programs
Build trusted relationships across client and MSX stakeholders (cross-functional partners may include client management, field operations, after sales/service, customer experience, and analytics).
Maintain tight alignment between client priorities and project execution, escalating risks and dependencies early.
Ad-Hoc Request Ownership (Speed + Quality)
Own intake, prioritization, and delivery of ad-hoc requests, including executive-ready materials and data pulls.
Translate ambiguous asks into clear requirements, timelines, and outputs—then deliver on time with exceptional quality.
Manage multiple concurrent deliverables while maintaining attention to detail and consistent formatting/branding standards.
Strategy Meeting Capture & Follow-Through
Participate in client's strategy meetings and working sessions; capture decisions, action items, owners, and deadlines.
Convert meeting outcomes into polished summaries, action plans, and follow-up communications.
Track progress against commitments and proactively drive closure on open items.
Reporting, Insights & Storytelling
Build and maintain recurring and ad-hoc reporting that communicates performance, trends, and insight.
Create clear executive narratives: combine data, operational context, and recommendations into concise slides and written summaries.
Ensure reporting is stakeholder-ready for both internal client audiences and external/dealer-facing communication as needed.
Work Location / Schedule
Full-time position.
Required to be on-site at client's three (3) days per week (remaining days hybrid/remote as aligned with business needs).
Qualifications3–5+ years of experience in automotive retail operations, OEM support/field operations, consulting, or a similar role supporting dealer networks.
Demonstrated knowledge of dealer operations.
Advanced proficiency in PowerPoint (executive-level storytelling) and Excel (analysis, pivots/lookup logic, clean reporting).
Strong project coordination skills: ability to manage deadlines, prioritize competing requests, and communicate clearly with stakeholders.
Excellent written and verbal communication; comfortable working directly with senior leaders.
High attention to detail with a commitment to producing “boardroom-ready” deliverables.
Key Success Measures (Example KPIs)
On-time delivery rate for ad-hoc requests
Stakeholder satisfaction/quality feedback
Accuracy and clarity of reporting and executive materials
Action item closure rate and meeting follow-through
Demonstrated impact on client's initiative outcomes (adoption, operational efficiency, customer experience)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $70k to $87k based on current experience.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Read Less