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MSX International
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  • Mobile Service Field Specialist  

    - Atlanta
    Job DescriptionJob DescriptionCompany DescriptionFor more than 25 year... Read More
    Job DescriptionJob DescriptionCompany Description

    For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

    Job Description

    MSX International is seeking dynamic individuals to join our team. As a Mobile Service Solutions Specialist, you’ll play a crucial role in the professional delivery, installation, and sustainment of the Ford/MSX International Mobile Service Program. Our goal is to improve dealership performance and drive sustained growth. 

    What Your Day-to- Day Responsibilities Include: 

    As the Mobile Service Solutions Specialist, you will: 

    Be the subject matter expert and primary contact for all things related to Mobile Service for your assigned dealers. Understand how Mobile Service vehicle’s function and train technicians on their features. Facilitate strategic planning sessions with dealers to create business plans for success. Ensure dealers are ready to launch vans promptly upon arrival. Conduct launch events, aligning on business goals and training Mobile Service Technicians. Plan and execute tailored onsite sustainment meetings focused on Mobile Service business development with a consultative approach.Develop action plans to exceed program goals, focusing on service processes. Teach program standards and key success drivers with dealers. Monitor and motivate dealership Mobile Service personnel to provide excellent customer experiences. Create visit summaries and action plans for stakeholders. Qualifications

    Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision.  The successful candidate must also reflect an exceptional track record and attributes that includes: 

    Minimum of High School diploma or equivalent experience.Willingness to travel daily for work. Ability to adapt to different locations and engage with various audiences (MSX, Ford, Dealer). Proficiency in communication and relationship-building. Have OEM dealer contact experience (a plus). Successfully managed assigned territories or regions. Possess excellent verbal and written communication skills. Demonstrate proficiency with PC applications (Microsoft Word, PowerPoint, Excel, MS Teams and Internet Explorer). Can leverage relationships to identify and sell the business case for change. Analyze data from dealer financials and operational assessments to establish action plans. Ability to lift and carry up to 40lbs.Ability to access and climb in & out of the Mobile Service Van during Mobile Service Trainings.Ability to stand or walk on hard surfaces for up to 2hrs at a time without breaks.Ability to understand, establish and implement effective metrics to keep dealerships focused on revenue growth and profitability.Ability to influence the service personnel and mobile service technicians in the training processes and monitoring the results.    

    Additional Information

    85% Travel required Weekly. 

    Overnight travel required. 

    Have ability to equally accommodate working from home office or remote location. 

    MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

    Read Less
  • Mobile Service Field Specialist  

    - Albuquerque
    Job DescriptionJob DescriptionCompany DescriptionFor more than 25 year... Read More
    Job DescriptionJob DescriptionCompany Description

    For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

    Job Description

    MSX International is seeking dynamic individuals to join our team. As a Mobile Service Solutions Specialist, you’ll play a crucial role in the professional delivery, installation, and sustainment of the Ford/MSX International Mobile Service Program. Our goal is to improve dealership performance and drive sustained growth. 

    What Your Day-to- Day Responsibilities Include: 

    As the Mobile Service Solutions Specialist, you will: 

    Be the subject matter expert and primary contact for all things related to Mobile Service for your assigned dealers. Understand how Mobile Service vehicle’s function and train technicians on their features. Facilitate strategic planning sessions with dealers to create business plans for success. Ensure dealers are ready to launch vans promptly upon arrival. Conduct launch events, aligning on business goals and training Mobile Service Technicians. Plan and execute tailored onsite sustainment meetings focused on Mobile Service business development with a consultative approach.Develop action plans to exceed program goals, focusing on service processes. Teach program standards and key success drivers with dealers. Monitor and motivate dealership Mobile Service personnel to provide excellent customer experiences. Create visit summaries and action plans for stakeholders. Qualifications

    Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision.  The successful candidate must also reflect an exceptional track record and attributes that includes: 

    Minimum of High School diploma or equivalent experience.Willingness to travel daily for work. Ability to adapt to different locations and engage with various audiences (MSX, Ford, Dealer). Proficiency in communication and relationship-building. Have OEM dealer contact experience (a plus). Successfully managed assigned territories or regions. Possess excellent verbal and written communication skills. Demonstrate proficiency with PC applications (Microsoft Word, PowerPoint, Excel, MS Teams and Internet Explorer). Can leverage relationships to identify and sell the business case for change. Analyze data from dealer financials and operational assessments to establish action plans. Ability to lift and carry up to 40lbs.Ability to access and climb in & out of the Mobile Service Van during Mobile Service Trainings.Ability to stand or walk on hard surfaces for up to 2hrs at a time without breaks.Ability to understand, establish and implement effective metrics to keep dealerships focused on revenue growth and profitability.Ability to influence the service personnel and mobile service technicians in the training processes and monitoring the results.    

    Additional Information

    85% Travel required Weekly. 

    Overnight travel required. 

    Have ability to equally accommodate working from home office or remote location. 

    MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

    Read Less
  • Mobile Service Field Specialist  

    - Memphis
    Job DescriptionJob DescriptionCompany DescriptionFor more than 25 year... Read More
    Job DescriptionJob DescriptionCompany Description

    For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

    Job Description

    MSX International is seeking dynamic individuals to join our team. As a Mobile Service Solutions Specialist, you’ll play a crucial role in the professional delivery, installation, and sustainment of the Ford/MSX International Mobile Service Program. Our goal is to improve dealership performance and drive sustained growth. 

    What Your Day-to- Day Responsibilities Include: 

    As the Mobile Service Solutions Specialist, you will: 

    Be the subject matter expert and primary contact for all things related to Mobile Service for your assigned dealers. Understand how Mobile Service vehicle’s function and train technicians on their features. Facilitate strategic planning sessions with dealers to create business plans for success. Ensure dealers are ready to launch vans promptly upon arrival. Conduct launch events, aligning on business goals and training Mobile Service Technicians. Plan and execute tailored onsite sustainment meetings focused on Mobile Service business development with a consultative approach.Develop action plans to exceed program goals, focusing on service processes. Teach program standards and key success drivers with dealers. Monitor and motivate dealership Mobile Service personnel to provide excellent customer experiences. Create visit summaries and action plans for stakeholders. Qualifications

    Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision.  The successful candidate must also reflect an exceptional track record and attributes that includes: 

    Minimum of High School diploma or equivalent experience.Willingness to travel daily for work. Ability to adapt to different locations and engage with various audiences (MSX, Ford, Dealer). Proficiency in communication and relationship-building. Have OEM dealer contact experience (a plus). Successfully managed assigned territories or regions. Possess excellent verbal and written communication skills. Demonstrate proficiency with PC applications (Microsoft Word, PowerPoint, Excel, MS Teams and Internet Explorer). Can leverage relationships to identify and sell the business case for change. Analyze data from dealer financials and operational assessments to establish action plans. Ability to lift and carry up to 40lbs.Ability to access and climb in & out of the Mobile Service Van during Mobile Service Trainings.Ability to stand or walk on hard surfaces for up to 2hrs at a time without breaks.Ability to understand, establish and implement effective metrics to keep dealerships focused on revenue growth and profitability.Ability to influence the service personnel and mobile service technicians in the training processes and monitoring the results.    

    Additional Information

    85% Travel required Weekly.Overnight travel required.Have ability to equally accommodate working from home office or remote location.

    MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

    Read Less
  • Service Lane Consultant  

    - Boston
    Job DescriptionJob DescriptionCompany DescriptionMSX has been a truste... Read More
    Job DescriptionJob DescriptionCompany Description

    MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

    Job Description

    MSX International is currently seeking candidates to function as Subject Matter Experts that will support the activity of the Field Service Development Managers in each assigned region.

    What Your Day-to- Day Responsibilities Include:

    Implement service strategies with dealership personnel to grow the business, increase dealer profitability, customer satisfaction, and customer service retention. Implement, train and monitor dealers on service lane processes. Become a center of expertise with the following service lane tools: Service Workbench (SWB) and Online Service Scheduling (OSS).

    Assist dealers in improving LOF/MPVI cycle times to under an hourMeet defined metric goals for assigned dealers within a set geographic areaTrack metric progress of assigned dealers within a geographic area of responsibility, while qualifying and evaluating new candidates for service strategy implementationEnsure dealer processes are in place to gather local competitive dataEnsure proper Business Development Center (BDC) service department integrationInterface with District Sales, Service, Parts and Zone management to insure cross communication of dealer process changes underway and any opportunities for improvementShare best practices, ideas, success stories and analysis techniques via the SDM forumPosition requires 90% travel timeComplete other special assignments if necessaryQualifications

    College degree (Associate’s or Bachelor’s) is preferred but not required.Previous automotive experience, with 1 year of fixed operations or equivalent experience.Establishes rapport with others by initiating and leading conversations to make other’s feel comfortable. Considers the impact of customers in the decision making processExcellent communication skills; Must be a good listener as well as a good communicator both in person and over the phone. Must have appropriate writing skills when communicating messages and reports. Must be computer literate and have experience with Microsoft Office productsAppreciates challenges and is always looking for new learning experiencesIs creative in problem resolution and demonstrates the ability to think “out of the box”, makes it a priority to solve the customer issuesAbility to overcome objections and obstacles during day to day activities.Can develop presentations and deliver those presentations to small groups. Ability to train groups or individuals as required in a manner that allows training to be retained.Overall knowledge of how the different departments within an automotive dealership interactsUnderstands the importance and meaning of good customer service and consistently demonstrates the best customer possible in accordance with the stated goals.Is confident in their own abilities and skills knowledge. Demonstrates a friendly and positive attitude with customers and co-workers.Must be able to multi-task in a busy environment. Able to work independently and with other team members. Need to be an assertive individual with high energy to work in selling environment.Sales experience of selling products and services would be valuable in this position.Knowledge and operation of Service Tools currently being utilized in dealerships today. (Examples of tools include: Service Workbench, Service Edge, X time service scheduling, etc…)Knowledge of Dealership Management Systems (DMS)-Understanding of the operation and integration of the dealership management systems currently in use at dealerships today.

    Additional Information

    MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

    Read Less
  • Job DescriptionJob DescriptionCompany DescriptionMSX International is... Read More
    Job DescriptionJob DescriptionCompany Description

    MSX International is a Leading Global tier One supplier delivering services in the automotive industry, dedicated to enhancing service, sales, and processes within auto dealerships across the United States. We are committed to fostering growth and innovation, providing our employees with opportunities to advance and excel in their careers.

    Job Description

    We are seeking motivated and ambitious new college graduates to join our team. These entry-level positions offer a unique opportunity to start at the ground level and train directly with MSX Experts in the Automotive field.

    The role involves delivering services to our customers aimed at improving parts sales, and service processes within auto dealerships nationwide. With 80% travel, you will gain extensive experience and exposure to various aspects of the automotive service industry.

    Key Responsibilities:

    Assist in the management and execution of programs designed to enhance dealership service, sales, and operational processes.Collaborate with dealership teams to identify areas for improvement and implement effective solutions.Monitor program performance and provide regular updates to senior management.Conduct on-site visits to dealerships across the United States to ensure program success and compliance.Gather and analyze data to measure program effectiveness and identify opportunities for optimization.Support the development and delivery of training materials and workshops for dealership staff.Qualifications

    Bachelor’s degree in Software, Technology, IT, Business, Automotive Management, or a related field.Strong analytical and problem-solving skills.Excellent communication and interpersonal abilities.Willingness to travel extensively (80% travel required).Self-motivated with a desire to learn and grow within the organization.Ability to work independently and as part of a team.

    Additional Information

    What We Offer:

    Comprehensive training and development programs.Opportunities for career advancement within the organization.Exposure to various aspects of the automotive service industry.A dynamic and supportive work environment.

    How to Apply:

    Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and interest in the position to [Your Contact Information].

    Join us at [Your Company Name] and embark on a rewarding career path in the automotive service industry. We look forward to welcoming you to our team!

    MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

    Read Less
  • Field Engineer  

    - Long Beach
    Job DescriptionJob DescriptionCompany DescriptionMSX has been a truste... Read More
    Job DescriptionJob DescriptionCompany Description

    MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

    Job Description

    The Field Engineers are responsible for supporting the identification of quality issues and assisting with hands-on root cause analysis, support OEM Manufacturing, Engineering and Supplier Operations.

    Day to Day Responsibilities

    Provide on-site support to the dealer technicians and ensure the solution of product 
    technical issues. Document the findings of each mission and the corrective actions taken.Document any shortfalls identified during the mission to the OEM enterprise.Qualifications

    5 Years automotive experience required and Master Technician Certification and or equivalent experience.1-3 years teaching experience.Ability to travel to dealerships within a designated area.Ability to communicate technical information to all levels within both the client and the dealerships.Ability to analyze data and create custom reports.Ability to effectively use MS Word, Excel, and other customized software.Ability to work independently and manage a progressive workload in a fast-paced environment.Highly motivated, adaptive, and autonomous with the ability to deliver results.

    Additional Information

    The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $95k to $105k based on current experience.   

    MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

    Read Less
  • Mobile Service Field Specialist  

    - San Francisco
    Job DescriptionJob DescriptionCompany DescriptionMSX has been a truste... Read More
    Job DescriptionJob DescriptionCompany Description

    MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

    Job Description

    MSX International is seeking dynamic individuals to join our team. As a Mobile Service Solutions Specialist, you’ll play a crucial role in the professional delivery, installation, and sustainment of the Ford/MSX International Mobile Service Program. Our goal is to improve dealership performance and drive sustained growth. 

    What Your Day-to- Day Responsibilities Include: 

    As the Mobile Service Solutions Specialist, you will: 

    Be the subject matter expert and primary contact for all things related to Mobile Service for your assigned dealers. Understand how Mobile Service vehicle’s function and train technicians on their features. Facilitate strategic planning sessions with dealers to create business plans for success. Ensure dealers are ready to launch vans promptly upon arrival. Conduct launch events, aligning on business goals and training Mobile Service Technicians. Plan and execute tailored onsite sustainment meetings focused on Mobile Service business development with a consultative approach.Develop action plans to exceed program goals, focusing on service processes. Teach program standards and key success drivers with dealers. Monitor and motivate dealership Mobile Service personnel to provide excellent customer experiences. Create visit summaries and action plans for stakeholders. Qualifications

    Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision.  The successful candidate must also reflect an exceptional track record and attributes that includes: 

    Minimum of High School diploma or equivalent experience.Willingness to travel daily for work. Ability to adapt to different locations and engage with various audiences (MSX, Ford, Dealer). Proficiency in communication and relationship-building. Have OEM dealer contact experience (a plus). Successfully managed assigned territories or regions. Possess excellent verbal and written communication skills. Demonstrate proficiency with PC applications (Microsoft Word, PowerPoint, Excel, MS Teams and Internet Explorer). Can leverage relationships to identify and sell the business case for change. Analyze data from dealer financials and operational assessments to establish action plans. Ability to lift and carry up to 40lbs.Ability to access and climb in & out of the Mobile Service Van during Mobile Service Trainings.Ability to stand or walk on hard surfaces for up to 2hrs at a time without breaks.Ability to understand, establish and implement effective metrics to keep dealerships focused on revenue growth and profitability.Ability to influence the service personnel and mobile service technicians in the training processes and monitoring the results.    

    Additional Information

    85% Travel required Weekly. 

    Overnight travel required. 

    Have ability to equally accommodate working from home office or remote location. 

    MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

    Read Less
  • Express Service Plus Specialist  

    - Philadelphia
    Job DescriptionJob DescriptionCompany DescriptionFor more than 25 year... Read More
    Job DescriptionJob DescriptionCompany Description

    For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

    Job Description

    Successful Assessment, Installation and Sustainment consultations of the Advanced Express Service Plus Program as outlined in the MSX Express Service program.

    Dealership staff training as outlined in the  MSX Express Service program documentationDealership In Person follow-up supportTimely and comprehensive completion of Contact ReportingImplement best practice processes within the Express Service and Express Service Plus operation ( Customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc.)OEM National and Regional personnel contact- Consistent OEM Communication with Dealer MilestonesTimely completion and submission of field detail reports including communication logWeekly Expense reports submissionAbility to leverage relationships to identify and sell the business case for changeAnalyzing data from dealer financials and operational assessments to establish improvement action plansImplementation of advanced level Service Advisor selling systems and overall process improvement solutions at the aftermarket or retail levelAbility to understand, establish and implement effective metrics to keep dealerships focused on growth and ROIDemonstrated proficiency with PC applications in a Windows environment.Ability to influence Key Dealer Personnel and Service Department employees in the training processes and monitoring the results  Ability and desire to travel up to 80% of the time and maintain client desired calendar efficiency.Qualifications

    Requires proficiency with Microsoft Word, PowerPoint, Internet Explorer and Excel 

    Ability to leverage relationships to identify and sell the business case for change 

    Analyzing data from dealer financials and operational assessments to establish improvement action plans 

    Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level 

    Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI 

    Demonstrated proficiency with PC applications in a Windows environment 

    Ability to train and utilize all aspects of Automotive Tire Sales and automotive service sales 

    Ability to influence the sales personnel and technicians in the training processes and monitoring the results   

    Highly motivated 

    Self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision 

    Excellent verbal and written communication skills 

    Minimum 7 - 10 years of Aftermarket Experience (Jiffy Lube, Valvoline, “Fast Oil Change”) and preferably Retail Tire Store Management experience (Store Manager, Service Manager, Service Writer) 

    OEM dealer contact experience is a plus 

    Bachelor’s degree is preferred 



    Additional Information

    MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

    Read Less
  • Service Lane Consultant  

    - Cedar Rapids
    Job DescriptionJob DescriptionCompany DescriptionFor more than 25 year... Read More
    Job DescriptionJob DescriptionCompany Description

    For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

    Job Description

    MSX International is currently seeking candidates to function as Subject Matter Experts that will support the activity of the Field Service Development Managers in each assigned region.

    What Your Day-to- Day Responsibilities Include:

    Implement service strategies with dealership personnel to grow the business, increase dealer profitability, customer satisfaction, and customer service retention. Implement, train and monitor dealers on service lane processes. Become a center of expertise with the following service lane tools: Service Workbench (SWB) and Online Service Scheduling (OSS).

    Assist dealers in improving LOF/MPVI cycle times to under an hourMeet defined metric goals for assigned dealers within a set geographic areaTrack metric progress of assigned dealers within a geographic area of responsibility, while qualifying and evaluating new candidates for service strategy implementationEnsure dealer processes are in place to gather local competitive dataEnsure proper Business Development Center (BDC) service department integrationInterface with District Sales, Service, Parts and Zone management to insure cross communication of dealer process changes underway and any opportunities for improvementShare best practices, ideas, success stories and analysis techniques via the SDM forumPosition requires 90% travel timeComplete other special assignments if necessaryQualifications

    College degree (Associate’s or Bachelor’s) is preferred but not required.Previous automotive experience, with 1 year of fixed operations or equivalent experience.Establishes rapport with others by initiating and leading conversations to make other’s feel comfortable. Considers the impact of customers in the decision making processExcellent communication skills; Must be a good listener as well as a good communicator both in person and over the phone. Must have appropriate writing skills when communicating messages and reports. Must be computer literate and have experience with Microsoft Office productsAppreciates challenges and is always looking for new learning experiencesIs creative in problem resolution and demonstrates the ability to think “out of the box”, makes it a priority to solve the customer issuesAbility to overcome objections and obstacles during day to day activities.Can develop presentations and deliver those presentations to small groups. Ability to train groups or individuals as required in a manner that allows training to be retained.Overall knowledge of how the different departments within an automotive dealership interactsUnderstands the importance and meaning of good customer service and consistently demonstrates the best customer possible in accordance with the stated goals.Is confident in their own abilities and skills knowledge. Demonstrates a friendly and positive attitude with customers and co-workers.Must be able to multi-task in a busy environment. Able to work independently and with other team members. Need to be an assertive individual with high energy to work in selling environment.Sales experience of selling products and services would be valuable in this position.Knowledge and operation of Service Tools currently being utilized in dealerships today. (Examples of tools include: Service Workbench, Service Edge, X time service scheduling, etc…)Knowledge of Dealership Management Systems (DMS)-Understanding of the operation and integration of the dealership management systems currently in use at dealerships today.

    Additional Information

    MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

    Read Less
  • Mobile Service Field Specialist  

    - Omaha
    Job DescriptionJob DescriptionCompany DescriptionFor more than 25 year... Read More
    Job DescriptionJob DescriptionCompany Description

    For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

    Job Description

    MSX International is seeking dynamic individuals to join our team. As a Mobile Service Solutions Specialist, you’ll play a crucial role in the professional delivery, installation, and sustainment of the Ford/MSX International Mobile Service Program. Our goal is to improve dealership performance and drive sustained growth. 

    What Your Day-to- Day Responsibilities Include: 

    As the Mobile Service Solutions Specialist, you will: 

    Be the subject matter expert and primary contact for all things related to Mobile Service for your assigned dealers. Understand how Mobile Service vehicle’s function and train technicians on their features. Facilitate strategic planning sessions with dealers to create business plans for success. Ensure dealers are ready to launch vans promptly upon arrival. Conduct launch events, aligning on business goals and training Mobile Service Technicians. Plan and execute tailored onsite sustainment meetings focused on Mobile Service business development with a consultative approach.Develop action plans to exceed program goals, focusing on service processes. Teach program standards and key success drivers with dealers. Monitor and motivate dealership Mobile Service personnel to provide excellent customer experiences. Create visit summaries and action plans for stakeholders. Qualifications

    Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision.  The successful candidate must also reflect an exceptional track record and attributes that includes: 

    Minimum of High School diploma or equivalent experience.Willingness to travel daily for work. Ability to adapt to different locations and engage with various audiences (MSX, Ford, Dealer). Proficiency in communication and relationship-building. Have OEM dealer contact experience (a plus). Successfully managed assigned territories or regions. Possess excellent verbal and written communication skills. Demonstrate proficiency with PC applications (Microsoft Word, PowerPoint, Excel, MS Teams and Internet Explorer). Can leverage relationships to identify and sell the business case for change. Analyze data from dealer financials and operational assessments to establish action plans. Ability to lift and carry up to 40lbs.Ability to access and climb in & out of the Mobile Service Van during Mobile Service Trainings.Ability to stand or walk on hard surfaces for up to 2hrs at a time without breaks.Ability to understand, establish and implement effective metrics to keep dealerships focused on revenue growth and profitability.Ability to influence the service personnel and mobile service technicians in the training processes and monitoring the results.    

    Additional Information

    85% Travel required Weekly. 

    Overnight travel required. 

    Have ability to equally accommodate working from home office or remote location. 

    MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

    Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany