MSX International

Mobile Service Solutions Specialist

full_time - Chicago

Posted: 08/07/2026

Job DescriptionJob DescriptionCompany DescriptionMSX has been a truste... Read More

Job DescriptionJob DescriptionCompany Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

At MSX you’ll be shaping how dealerships deliver exceptional remote experiences, through offering Mobile Service to their customers. Mobile Service is revolutionizing the automotive industry by offering a convenient and efficient alternative to traditional dealership visits. For dealerships, it’s more than a unique offering; it is a strategic approach to stand out, boost customer satisfaction and generate new revenue streams. As a Mobile Service Specialist, you’ll have the autonomy to run your territory, the support of a collaborative team, and the satisfaction of knowing your work makes a measurable impact for dealers and customers.

Make a Difference

As a Mobile Service Specialist at MSX, you will be on the frontlines helping dealerships enhance customer experience, increase their efficiency, create new revenue streams and maximize their competitive advantage, through creating and growing their Mobile Service footprint.

This role is perfect for someone who loves building relationships, teaching and sharing knowledge, enjoys problem solving, and takes pride in helping teams succeed with new ideas and ways of doing things.

What You’ll Do

Be the expert: Guide dealerships through installation, training, and adoption/growth of their Mobile Service business.Coach and mentor: Empower dealerships to embrace and confidently leverage Mobile Service to get the most out of it.Solve challenges: Listen, analyze feedback, and develop action plans that improve efficiency and performance.Build partnerships: Strengthen dealer relationships and align with Customer Experience teams to deliver a unified message.Leverage technology: Use Remote Experience tools and data-driven insights to drive utilization and success.Travel with purpose: Plan and manage your travel across your assigned dealer territory to maximize impact.Qualifications

A home base within your territory and a reliable vehicle (travel up to 80%—mix of driving and flights, with some overnights).Confidence in communicating with all levels of dealership staff.Experience in customer service, training, or dealership operations.Comfort with technology, data analysis, and creating clear action plans.A natural teaching mindset—always looking for ways to make things better.2+ years of customer-facing or coaching/training experience.The ability to stand for extended periods and occasional lifting of equipment while demonstrating the mobile service tools to the dealership.Passion to make a difference and succeed.

Bonus Points If You Have

A college degree (or are currently working toward one).Background in teaching, training, or coaching.Experience working in fast-paced, independent roles where you set the tone for success.Strong organizational skills and a proactive mindset.

Additional Information

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $70k to $84k based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

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Instructional Designer

MSX International

full_time - Irvine

Posted: 08/07/2026

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Job DescriptionJob Description:\n\nCompany Description MSX has been a... Read More

Job DescriptionJob Description:\n\nCompany Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.Job Description The Instructional Designer is responsible for the analysis, design, development, and continuous improvement of learning content that drives measurable performance outcomes in an automotive retail environment. This role sits at the intersection of learning science, creative production, and business performance — translating client objectives and subject matter expertise into structured, engaging, and pedagogically sound learning experiences across multiple modalities. Operating within MSX’s Learning & Development team, the Instructional Designer works collaboratively with project managers, facilitators, creative strategists, evaluation personnel, and client stakeholders to ensure that every piece of learning content is grounded in defined learning objectives, aligned with adult learning principles, and designed for the context in which it will be consumed. This individual is expected to exercise professional judgment in selecting instructional strategies, sequencing content, and choosing delivery formats that optimize learner engagement and knowledge transfer. This is a design-and-build role. The Instructional Designer is not simply assembling content — they are architecting learning experiences. They must balance instructional rigor with creative execution, client expectations with pedagogical best practice, and speed of delivery with quality of output. The role requires both the analytical discipline to define clear learning objectives and assessment strategies, and the creative fluency to bring those objectives to life through compelling storyboards, eLearning modules, facilitator guides, job aids, and blended learning solutions. Key Responsibilities Instructional Design & Content Development (40%) Design and develop comprehensive learning content across multiple modalities — including eLearning modules, virtual instructor-led training (vILT) facilitator guides, participant workbooks, job aids, quick-reference guides, and blended learning curricula — aligned with defined learning objectives and adult learning principles. Create detailed storyboards that translate learning objectives into structured, sequenced instructional narratives, specifying content flow, interaction design, visual direction, assessment placement, and media requirements for each learning asset. Apply systematic instructional design methodologies (e.g., ADDIE, SAM, backward design) to ensure all content progresses logically from analysis and objective definition through design, development, implementation, and evaluation. Write clear, concise, and engaging instructional copy that is appropriate for the target audience, consistent with client brand standards, and optimized for the intended delivery format (screen-based, facilitator-led, or self-directed). Design learner interactions, practice activities, scenarios, and case studies that promote active learning, knowledge application, and behavioral transfer to the workplace — moving beyond passive information delivery to performance-focused design. Ensure all content meets accessibility standards and is designed for diverse learner populations with varying levels of prior knowledge, technical proficiency, and learning preferences. Manage content version control, file organization, and project documentation in accordance with team protocols and shared workspace standards. Needs Analysis & Learning Architecture (20%) Participate in discovery and needs analysis activities — including stakeholder interviews, subject matter expert (SME) consultations, document review, and audience analysis — to define the learning problem, identify performance gaps, and establish measurable learning objectives. Collaborate with program managers, project managers, and client stakeholders to translate business requirements and client briefs into learning design documents that specify scope, objectives, audience, modality, assessment strategy, and success criteria. Recommend instructional strategies, delivery formats, and content architectures based on analysis of learner needs, content complexity, available technology, and program constraints — providing evidence-based rationale for design decisions. Develop curriculum maps and learning pathways that sequence content logically across multi-session or multi-module programs, ensuring progressive skill building and appropriate scaffolding. Interview and collaborate with subject matter experts to extract, organize, and validate technical content, translating domain expertise into instructionally sound and learner-accessible materials. Conduct research on industry best practices, emerging instructional methodologies, and competitive learning approaches to inform design recommendations and maintain best-in-class output. eLearning Development & Multimedia Production (20%) Build interactive eLearning modules using industry-standard authoring tools (e.g., Articulate Storyline, Articulate Rise, Adobe Captivate, or equivalent), translating approved storyboards into fully functional, visually polished digital learning experiences. Design and implement interactive elements including branching scenarios, knowledge checks, drag-and-drop activities, simulations, and multimedia integrations that enhance engagement and reinforce learning objectives. Collaborate with the Creative Learning Strategist and graphic designers to ensure visual design, layout, typography, and multimedia elements meet brand standards and enhance — rather than distract from — the learning experience. Optimize eLearning content for deployment within the client’s Learning Management System (LMS), ensuring SCORM/xAPI compliance, proper tracking configuration, and seamless learner experience across devices. Produce supplementary multimedia assets as needed, including screen recordings, audio narration scripts, video storyboards, and motion graphic specifications, coordinating with production resources for final output. Test all digital learning assets for functionality, usability, and technical performance prior to deployment, including cross-browser/cross-device testing and LMS integration verification. Quality Assurance, Assessment Design & Evaluation Support (10%) Design assessment instruments — including knowledge checks, pre/post-tests, scenario-based evaluations, and performance assessments — that are aligned with learning objectives and provide valid, reliable measures of learner achievement. Conduct internal quality reviews of all instructional content prior to client submission, verifying accuracy, instructional integrity, brand compliance, accessibility, and alignment with the approved learning design document. Collaborate with the Learning Solutions Strategist and program managers to integrate evaluation touchpoints into learning design, supporting data collection for training effectiveness measurement at appropriate Kirkpatrick or LTEM levels. Participate in post-deployment content reviews, analyzing learner feedback, assessment results, and completion data to identify content that requires revision, enhancement, or retirement. Maintain and apply a working knowledge of quality standards, editorial conventions, and client-specific style guides to ensure consistency across the content portfolio. Stakeholder Collaboration & Professional Development (10%) Collaborate effectively with project managers, program managers, facilitators, creative strategists, evaluation personnel, data analysts, and client stakeholders throughout the content lifecycle — from discovery through deployment and revision. Present design concepts, storyboard walk-throughs, and prototype demonstrations to internal teams and client reviewers, incorporating feedback constructively while advocating for instructional integrity. Participate in cross-functional ideation and planning discussions, contributing the instructional design perspective to curriculum strategy, program architecture, and content roadmap conversations. Stay current with developments in instructional design, learning science, eLearning technology, and the automotive retail industry through self-directed professional development. Share design best practices, templates, and process improvements with team members to strengthen collective capability and maintain consistency across the content portfolio. Perform other duties or special assignments as directed by program or organizational leadership, in accordance with business needs and team priorities. Qualifications Education Bachelor’s degree in Instructional Design, Instructional Technology, Educational Technology, Curriculum & Instruction, Learning Sciences, or a related field; or equivalent professional experience in lieu of degree. Professional Experience Minimum 3–4 years of experience in instructional design, curriculum development, or eLearning development in a corporate, consulting, or professional services environment. Demonstrated portfolio of instructional content across multiple modalities (eLearning, ILT/vILT, blended, job aids) showing range in design approach, visual execution, and instructional strategy. Experience applying systematic instructional design methodologies (ADDIE, SAM, backward design, or equivalent) to develop content from analysis through deployment. Experience collaborating with subject matter experts to extract, organize, and translate domain knowledge into instructionally sound learning materials. Track record of delivering content on time and to quality standards within a multi-project, deadline-driven environment. Technical Proficiency Proficiency with at least one industry-standard eLearning authoring tool (Articulate Storyline, Articulate Rise, Adobe Captivate, or equivalent); experience with multiple tools strongly preferred. Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) for storyboarding, content drafting, and stakeholder communication. Working knowledge of LMS platforms and SCORM/xAPI standards for content packaging, deployment, and learner tracking. Familiarity with graphic design tools (e.g., Adobe Creative Cloud, Canva, Figma) for creating visual assets, layout mockups, and multimedia specifications. Comfort operating within SharePoint, Teams, and collaborative digital workspace environments. Core Competencies Strong analytical and systems thinking — the ability to decompose complex business and performance problems into structured learning solutions with clear objectives, logical sequencing, and measurable outcomes. Exceptional written communication skills, including the ability to write clear, concise instructional copy and detailed storyboard specifications that translate seamlessly into developed content. Creative problem-solving and design sensibility — the ability to envision how content will look and feel in its final form, and to make design decisions that balance instructional effectiveness with visual engagement. Detail orientation with the ability to manage multiple concurrent projects, maintain version control, and deliver consistently high-quality output under deadline pressure. Learner empathy — a genuine orientation toward understanding how the target audience thinks, learns, and applies knowledge, and designing accordingly. Collaborative team orientation with the ability to incorporate feedback from diverse stakeholders (PMs, SMEs, creative, evaluation) without losing instructional integrity. Professional maturity and discretion in managing client feedback, competing priorities, and cross-team dynamics. Preferred Qualifications Master’s degree in Instructional Design, Industrial/Organizational Psychology, Learning Technologies, Educational Psychology, or a related field. Experience designing learning solutions for automotive retail, dealership operations, or OEM-affiliated learning environments. Familiarity with evaluation methodologies and their implications for design (e.g., Kirkpatrick Model, Phillips ROI, LTEM) — particularly the ability to design content with built-in measurement touchpoints. Experience with video production, audio recording, or motion graphics in a learning content context. Certification from the Association for Talent Development (APTD/CPTD), the International Society for Performance Improvement (CPT), or equivalent credential. Knowledge of accessibility standards and experience designing inclusive learning experiences. Remote or distributed team experience with proven ability to manage stakeholder relationships and deliverables in a virtual-first environment. Additional Information Benefits Organizational benefits to be provided by recruiter or HR representative. Work Environment Hybrid work environment with flexibility for in-person collaboration, stakeholder engagement, and client site visits as needed. Standard business hours with flexibility for project demands, delivery deadlines, and client time zones. Occasional travel to client sites, company locations, or team events as requested. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $110k to $120k based on current experience. MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law. Read Less

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Express Service Coach

MSX International

- Jackson County

Posted: 08/07/2026

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Express Service Coach MSX has been a trusted partner to leading vehicl... Read More

Express Service Coach MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Job Description The Express Service Coach will be responsible for the professional delivery and installation of MSX Express Maintenance prescribed solutions furnished by MSX. The Coach will be responsible for developing and maintaining a direct relationship with specifically assigned dealers, and OEM field organizations where applicable, as well as to assist with Dealer Launch Meetings and Dealer Workshop Meetings. The Coach will be responsible for the following: Installation and Sustainment of the Basic and/or Advanced Express Maintenance program as outlined in the MSX Express Maintenance program documentation Dealership Express Consultations as outlined in the MSX Express Maintenance program documentation Dealer remote and in-dealer classroom training as outlined in the MSX Express Maintenance program curriculum documentation Dealership staff on the job training as outlined in the MSX Express Maintenance program documentation Dealership phone follow-up support Timely and comprehensive completion of dealer action plans Implement best practice processes within the Express Maintenance operation (customer appointment, customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc). Adequate OEM National and Regional personnel contact Monthly field detail reports submission Weekly time cards and expense reports submission Qualifications The successful candidate will possess at least 7 - 10 years of Dealership or Aftermarket management experience. OEM dealer contact experience is a plus, as well as excellent verbal and written communication skills. This position requires proficiency with Microsoft Word, PowerPoint, Excel as well as navigating internet web based applications. The successful candidate must also reflect an exceptional track record and attributes that includes: Ability to leverage relationships to identify and sell the business case for change Analyzing data from dealer financials and operational assessments to establish improvement action plans Implementation of Maintenance advisor selling systems and overall process improvement solutions at the aftermarket or retail level Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI Demonstrated proficiency with PC applications in a Windows environment Ability to train and utilize all aspects of Automotive Tire Sales and automotive Maintenance sales Ability to influence the sales personnel and technicians in the training processes and monitoring the results The Coach will need to be available and have the desire to travel 80% of the time. Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision. Additional Information MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law. Read Less

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Account Executive Director

MSX International

full_time - Irvine

Posted: 04/07/2026

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Job DescriptionJob DescriptionCompany DescriptionMSX has been a truste... Read More

Job DescriptionJob DescriptionCompany Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

The Account Executive Director owns end-to-end strategic account governance and is accountable for retention, profitable growth, and white space expansion—while maintaining a single commercial interface to the client.

Scope & Coverage

• Full ownership of the account, with P&L-level accountability (revenue, margin, growth).

• Works across multiple functions and programs; coordinates internal delivery leaders to ensure performance and credibility.

Key Accountabilities

• Ensure retention and renewal execution with strict margin discipline.

• Expand scope via white space conversion while protecting delivery quality and risk posture.

• Lead QBRs/EBRs, stakeholder management, escalation handling, and roadmap discussions.

• Maintain a forward-looking account plan with sponsor mapping and risk mitigation.

• Identify and qualify expansion plays through consultative discovery and value cases.

• Convert white space to structured initiatives with clear outcomes and delivery governance.

• Prevent internal overlap and ensure coherent pricing and negotiation posture.

Responsibilities

• Build and execute annual/quarterly account plans.

• Lead renewal negotiations and contract extensions with Deal Desk/Legal/Finance.

• Coordinate stakeholders to ensure alignment between sales and delivery.

• Track client satisfaction indicators and resolve risks.

• Maintain CRM forecasting and pipeline governance.

• Monitor competitive threats and build strategies.

Qualifications

• 15+ years in strategic account management within automotive services, BPO, outsourcing, or consulting.

• Commercial rigor with strong renewal track record, margin accountability, and negotiation ability.

• Consultative expansion experience with value cases and stakeholder mapping.

• CRM proficiency; strong PowerPoint/Excel capability.

• Able to operate as a senior representative with consistent on-site engagement.

Preferred Qualifications

• MBA or equivalent experience managing enterprise accounts.

• Account management methodologies (Miller Heiman, Challenger, etc.).

• Experience across automotive domains (aftersales, warranty, network, digital, CX).

• Previous OEM HQ-level experience in strategic, commercial, or operational roles preferred.

Competencies & Behaviors

• Executive maturity, diplomacy, influence.

• Governance mindset: cadence, documentation, escalation paths, accountability.

• Commercial ethics and discipline.

• Strategic patience and relentless follow-through.

Additional Information

Location: Office-based in Irvine, CA or Fountain Valley with frequent on-site presence at client HQ

Travel: Frequent (typically 20–40% depending on governance cadence and program footprint)

Function: Sales / Strategic Account Management

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

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Field Service Consultant

MSX International

full_time - San Jose

Posted: 04/07/2026

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Job DescriptionJob DescriptionCompany DescriptionMSX has been a truste... Read More

Job DescriptionJob DescriptionCompany Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Are you looking for a new opportunity?

If you have automotive technician experience in your background, then we may be looking for you.

What We Are Looking For:

Do you currently or have you in the past been an ASE certified technician?Do you like solving complex issues as it relates to solving vehicle issues?Are you known as the “person who can fix anything automotive related”?Are you looking for a better work life balance with no weekend work?

If you answered yes to the questions listed above, MSXi might have the right opportunity for you! We are expanding one of our client’s programs and are looking to build a team of automotive repair experts who can troubleshoot tough issues and help complete repairs the first time. Your day to day will include local travel to designated dealerships and assisting their technicians with solving tough vehicle cases. If you are good at providing knowledge and support, are proficient in documenting technical issues, completing research and following up to help solve challenging cases then this position might be a great fit for you.

The Automotive Technical Advisor key tasks are:

Assessing and solving technical escalations.Providing online and in-dealership technical assistance.Leading discussions and acting as a subject matter expert.Managing recall requirements and ensuring Required Service Updates (RSU) are completed and following up to ensure a reduction in buybacks.Interacting with the team as the quality feedback liaison.Providing dealership consultations on repair order documentation, repair service agreements, and facility inspections.Ensuring the improvement of the customer experience and increasing “fixed first visit” cases.Analyzing and making suggestions related to repair shop process improvements and offering proactive business planning with a focus on the customer experience.

What We Have to Offer:

Full-time position with benefits effective the first of the month following 30 days of employment.Benefits include Health, Rx, Dental, Vision Insurance, 401k Savings Plan, Health Savings Account, Disability Insurance plans, and employee discounts. Hybrid work environment: 3 days field work with local travel and 2 days work from home per week on average with little to no weekend work.Monthly paid car allowance.Paid standard US holidays and paid vacation time.Qualifications

A minimum of 2 to 4 years automotive experience required; current ASE certification is preferred but previously certified individuals will be considered.Field-related management experience is preferred.Must have dealership experience.Ideal experience required: Assistant Manager, Shop Foreman.Highly motivated, adaptive, and autonomous with the ability to deliver results.Ability to travel locally to dealerships within a designated area.Ability to analyze and document vehicle case updates using Microsoft Excel.Ability to communicate technical information to all levels.Ability to analyze data and create custom reports using provided templates. Ability to effectively use MS Word, Excel, and PowerPoint.Ability to work independently and manage a progressive workload in a fast-paced environment.

Additional Information

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXI, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $80k to $100k based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

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Express Service Lane

MSX International

full_time - Tampa

Posted: 04/07/2026

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Job DescriptionJob DescriptionCompany DescriptionWe are MSX Internatio... Read More

Job DescriptionJob DescriptionCompany Description

We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise.  We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice. 

Job Description

The Express Service Consultant will be responsible for the professional delivery and installation of MSX Express Service prescribed solutions furnished by MSX. The Consultant will be responsible for developing and maintaining a direct relationship with specifically assigned dealers, and OEM field organizations where applicable, as well as to assist with Dealer Launch Meetings and Dealer Workshop Meetings.

Day to Day Responsibilities

Installation of the Basic and/or Advanced Express Service program as outlined in the MSX Express Service program documentation

Dealer Basic and/or Advanced Consultations as outlined in the MSX Express Service program documentation

Dealer Basic and/or Advanced Sustainment visits as outlined in the MSX Express Service program documentation

Dealership staff training as outlined in the MSX Express Service program documentation

Dealership phone follow-up support

Timely and comprehensive completion of dealer action plans

Implement best practice processes within the Express Service operation (customer appointment, customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc…)

Adequate OEM National and Regional personnel contact

Monthly field detail reports submission

Weekly time cards and expense reports submission

Need to be available and have the desire to travel 80% of the time

Qualifications

Requires proficiency with Microsoft Word, PowerPoint, Internet Explorer and Excel

Ability to leverage relationships to identify and sell the business case for change

Analyzing data from dealer financials and operational assessments to establish improvement action plans

Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level

Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI

Demonstrated proficiency with PC applications in a Windows environment

Ability to train and utilize all aspects of Automotive Tire Sales and automotive service sales

Ability to influence the sales personnel and technicians in the training processes and monitoring the results

Highly motivated

Self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision

Excellent verbal and written communication skills

Minimum 7 - 10 years of Aftermarket Experience (Jiffy Lube, Valvoline, “Fast Oil Change”) and preferably Retail Tire Store Management experience (Store Manager, Service Manager, Service Writer)

OEM dealer contact experience is a plus

Bachelor’s degree is preferred

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

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Express Service Lane

MSX International

full_time - Seattle