Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We’re 26 people today, scaling quickly, and investing in the leadership capacity needed to grow sustainably and serve our clients with consistency and excellence.
We are not a corporate machine, and we don’t want to be. We run lean, trust our team, and believe in leadership that works with the team, not above it. We are relationship-first, execution-focused, and allergic to bureaucracy.
What We’re Looking For
As we continue to grow, we are seeking a Director of Customer Experience to lead and unify the full client lifecycle, from initial sales engagement through onboarding, ongoing account management, and long-term partnership.
This role is responsible for ensuring a consistent, high-quality client experience across every stage of the relationship, while also strengthening how we attract, onboard, and retain clients.
The Director of Customer Experience will work closely with the COO and leadership team to translate company direction into clear execution across sales, onboarding, and account management. This is a hands-on leadership role focused on relationship strength, communication, and delivering an exceptional client experience end-to-end.
What You’ll Do
Strategic Leadership & Planning
Work with Executive Leadership to develop your three departments from the ground up: set vision, build process, and hire key personnel for sales, onboarding, and account management departments. Set clear goals and performance metrics across the client lifecycle, including sales effectiveness, onboarding success, client satisfaction, and retention. Align priorities, resources, and communication across sales, onboarding, and account management functions.Client Lifecycle Ownership
Own the end-to-end client journey: sales → onboarding → long-term account management. Ensure a seamless and consistent experience as clients transition between phases of that journey. Strengthen how we position, sell, and deliver our services so expectations match reality.Sales & Account Management Leadership
Support and guide the sales process to ensure alignment between client expectations and service delivery. Lead and develop Account Managers to build strong, long-term client relationships. Establish clear communication rhythms (QBRs, check-ins, strategic planning conversations). Drive client retention, growth, and overall relationship health.Onboarding Experience & Transition Management
Oversee onboarding to ensure a smooth, well-communicated transition into our services. Partner with service teams to ensure onboarding is structured, efficient, and aligned with client expectations. Identify gaps in onboarding and drive continuous improvement.Cross-Functional Collaboration
Partner with the Director of Service Delivery and Director of Technology to align client expectations with operational execution and technical standards. Improve handoffs between sales, onboarding, and service teams to eliminate friction and confusion. Act as the voice of the client internally.Client Success, Escalation & Risk Management
Serve as an escalation point for key client concerns and relationship risks. Proactively identify risks to client satisfaction and retention. Use client feedback and data to drive improvements across the business.Who You Are
You’ve led customer experience, account management, or client success functions for 5+ years within an MSP or IT service-based environment. You understand the full client lifecycle, including sales, onboarding, and long-term relationship management. You have a track record of improving client satisfaction, retention, and growth. You’re an exceptional communicator who builds trust quickly and aligns expectations clearly. You bring structure to client experience—creating repeatable processes, communication rhythms, and standards that scale. You’re hands-on when needed and step in to support both clients and team members directly. You are willing to do the work of any direct reports who have not been hired yet. You coach and develop client-facing team members into confident, capable relationship owners. Living in Alaska is either a passion of yours or a dream you want to fulfill. We are looking for someone who is “all in” on Alaska and also fits the position and our company.What You’ll Need
Ability to pass a basic background check for airport security badging Valid driver’s license (or willingness to get one) and the ability to drive. Driver policies apply. Where You'll WorkMust be based in Juneau. This role requires regular face-to-face collaboration in Juneau, Anchorage, and other Alaska communities. Remote work flexibility within Alaska This is NOT a fully remote positionWhat’s In It For You
Full-time role Salary: $110,000–$130,000 a year, depending on experience Health insurance (with vision coverage) Retirement plans Mobile device plan reimbursement Flexible scheduling policy Relocation assistance Work in Juneau, where meaningful work meets stunning nature with mountains, trails, and ocean right outside your door.Why You’ll Want to Work with Us
Employee satisfaction and growth are important to us! We are committed to helping employees dedicate part of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities. See what else our current employees have to say.
Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants. We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment. We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields.
Heroic Technologies is a growing Managed IT and Cybersecurity firm serving professional services organizations across the West Coast.
Despite the name, we believe great outcomes come from strong systems and teamwork, not last-minute rescues. We operate on standards, not heroics. Documentation, accountability, and disciplined execution matter here.
Our environment rewards engineers who value structure, repeatability, and long-term improvement over ad-hoc fixes. If you’re an engineer who prefers long-term system health over firefighting, we’d love to meet you.
The Role
We are hiring an MSP Systems Administrator to actively support and help manage client infrastructure environments. In this role, you will take ownership of day-to-day administration across standard Windows server, identity, and network environments, independently resolving routine to moderately complex issues while escalating advanced challenges to senior engineers when needed.
This position is designed as a growth track role, offering hands-on exposure to a wide range of technologies and mentorship from senior team members, with a pathway toward becoming a full Systems Administrator as your skills and experience expand.
What You’ll Do
Manage Windows Server environments (AD, DNS, DHCP, file services)
Troubleshoot Group Policy and identity issues
Manage firewall and VPN configurations
Support VLAN and subnet design within defined standards
Lead infrastructure upgrades and migrations
Implement secure Microsoft 365 and other cloud configurations
Reduce repeat issues through documentation and training
At Heroic, infrastructure stewardship means ownership.
You are accountable for the stability, reliability, and security of assigned client environments.
You resolve most infrastructure issues independently and confidently.
You operate within defined standards—and contribute to improving them.
You document your work so others can execute it without you.
You elevate the capability of the team, not just your own skill set.
Bottom line, you are not just supporting servers, networks and systems. You are responsible for keeping them stable, secure, and aligned to standards.
What We're Looking For
At least one year of hands-on IT infrastructure experience
Windows Server administration experience
Firewall/VPN configuration and administration
Strong networking fundamentals
Proven troubleshooting methodology
Preferred Competencies
MS-102 (or ability to obtain within 90 days)
Network+
Security+
HR Information
Full Time, permanent position
Salary: $70,000-$90,000
Medical, Dental, Vision (TriNet)
401(k) with match
PTO + Holidays
Professional development budget
Hybrid setup (at least 2 days a week in the office in Beaverton; flexible days)
Read LessHeroic Technologies is a growing Managed IT and Cybersecurity firm serving professional services organizations across the West Coast.
Despite the name, we believe great outcomes come from strong systems and teamwork, not last-minute rescues. We operate on standards, not heroics. Documentation, accountability, and disciplined execution matter here.
Our environment rewards engineers who value structure, repeatability, and long-term improvement over ad-hoc fixes. If you’re an engineer who prefers long-term system health over firefighting, we’d love to meet you.
The Role
We are hiring an MSP Systems Administrator to actively support and help manage client infrastructure environments. In this role, you will take ownership of day-to-day administration across standard Windows server, identity, and network environments, independently resolving routine to moderately complex issues while escalating advanced challenges to senior engineers when needed.
This position is designed as a growth track role, offering hands-on exposure to a wide range of technologies and mentorship from senior team members, with a pathway toward becoming a full Systems Administrator as your skills and experience expand.
What You’ll Do
Manage Windows Server environments (AD, DNS, DHCP, file services)
Troubleshoot Group Policy and identity issues
Manage firewall and VPN configurations
Support VLAN and subnet design within defined standards
Lead infrastructure upgrades and migrations
Implement secure Microsoft 365 and other cloud configurations
Reduce repeat issues through documentation and training
At Heroic, infrastructure stewardship means ownership.
You are accountable for the stability, reliability, and security of assigned client environments.
You resolve most infrastructure issues independently and confidently.
You operate within defined standards—and contribute to improving them.
You document your work so others can execute it without you.
You elevate the capability of the team, not just your own skill set.
Bottom line, you are not just supporting servers, networks and systems. You are responsible for keeping them stable, secure, and aligned to standards.
What We're Looking For
At least one year of hands-on IT infrastructure experience
Windows Server administration experience
Firewall/VPN configuration and administration
Strong networking fundamentals
Proven troubleshooting methodology
Preferred Competencies
MS-102 (or ability to obtain within 90 days)
Network+
Security+
HR Information
Full Time, permanent position
Salary: $70,000-$90,000
Medical, Dental, Vision (TriNet)
401(k) with match
PTO + Holidays
Professional development budget
Hybrid setup (at least 2 days a week in the office in Beaverton; flexible days)
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Read LessWe are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all sizes. From desktop to server, network, and telecommunications solutions, we're trusted partners dedicated to helping businesses achieve their goals while optimizing IT investments and minimizing costs.
The Role:
Join our team as an MSP Helpdesk Technician, where you’ll be the first point of support for our clients. In this role, you’ll provide onsite service, assist with service team projects, cover support tickets, and occasionally help with larger projects.
We’re looking for someone who is career-driven, eager to grow their skills, and motivated to become a Subject Matter Expert in the future. If you’re passionate about IT and want to make an impact for both our clients and community, we’d love to hear from you.
Responsibilities:
Respond to client requests via phone, email, or in-person for help with hardware, software, networking, servers, and related technologies.
Handle common IT tasks such as password resets and new user setups.
Support business applications (e.g., ERP, email).
Troubleshoot issues with Windows, Microsoft Office, networks, VoIP, internet, and peripherals (printers, scanners, etc.).
Assist with backups, antivirus, web filtering, and spam filtering.
Provide end-user training for frequent support needs.
Travel to client sites when on-site support is required.
Qualifications:
2+ years of IT support experience
Familiar with M365 administration, backup tools, and VoIP systems
Experience with computer setup and imaging
Basic knowledge of IT systems, networks, and software (Microsoft 365, Active Directory, Windows, macOS, Linux)
Associate’s or Technical degree in IT (Bachelor’s degree preferred)
HR Information:
$55k annually, depending on experience
Medical, Dental, Vision benefits
Life and Disability Insurance
401K with up to 4% match
Paid Vacation and Personal Time Off
Fuel Stipend for local travel
Professional Development Training Program
Full-time, in Office (8:30 AM to 5:30 PM, M-F)
Read LessWe are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all sizes. From desktop to server, network, and telecommunications solutions, we're trusted partners dedicated to helping businesses achieve their goals while optimizing IT investments and minimizing costs.
The Role:
Join our dynamic team as an T2 MSP Technician, where you'll be in charge of escalations from our junior helpdesk team members and provide advanced technical support to our valued MSP clients.
We're seeking a seasoned IT professional who not only sees the bigger picture but also exhibits a genuine commitment to service – someone who willingly goes above and beyond to ensure exceptional service delivery, whether it's resolving technical issues or aiding colleagues and clients alike.
We value career-driven individuals who are passionate about honing their skills and advancing within the industry, with the potential to grow into Subject Matter Experts (SMEs) in a particular skill or discipline. If this sounds like you, we would love to have you on our team. Let's work together to create a significant impact, not only within the IT industry but also in our community.
Responsibilities:
Take escalation tickets from the T1 techniciansHandle Tier 2 tickets including but not limited to:Network Issues / OutagesBackup and Disaster Recovery Review / Maintenance Restores / DeployingSecurity Solution Review / Maintaining / DeployingMFAA/VSATSIEMBusiness Application Support / Securing Third Party SupportPOSPMSActive Directory, Group Policy, DHCP, DNS editsHotel Applications (Key/lock, Guest Internet/Cable, etc,)Financial and Accounting ApplicationsAdvanced Firewall Troubleshooting – policies, traffic monitoring, configurationMicrosoft 365 and Entra (Azure) Administration – troubleshooting mail flow, mail rules, connectors, etc.Client OnboardingClient communications and interactions, remotely and in personDetailed documentation of issues and resolutionsQualifications:
5 years of IT support experience3 years of experience working with Windows Server OS, Active Directory/Group Policy/ DNS, Firewall config/troubleshooting, Switch config/troubleshooting (i.e. VLANs)Knowledgeable in networking LAN/WAN concepts, structure, and equipment – understand VLANs, configuring switchesAdvanced Firewall Troubleshooting experienceHR Information:
$65-$96k annuallyMedical, Dental, Vision benefitsLife and Disability Insurance401K with up to 4% matchPaid Vacation and Personal Time Off.Fuel Stipend for local travelProfessional Development Training ProgramFull-time, in Office (8:30 AM to 5:30 PM, M-F)Powered by JazzHR
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Read LessWe're looking for a strategic, client-facing Virtual Chief Information Officer (vCIO) who can bridge the gap between business leadership, compliance, cybersecurity, and technology strategy.
This is not a help desk role. It is not project management. It is not traditional IT consulting.
You'll serve as a trusted advisor to healthcare organizations, helping executive teams navigate technology investments, cybersecurity risks, HIPAA compliance, data governance, and long-term technology planning.
What You'll DoLead strategic technology planning for healthcare clients
Develop and manage multi-year IT roadmaps
Conduct Quarterly and Strategic Business Reviews with executive stakeholders
Advise clients on technology budgeting, risk management, and modernization initiatives
Guide healthcare organizations on:
HIPAA & HITECH compliance
Cybersecurity strategy
Data governance and information management
Business continuity and disaster recovery
Facilitate HIPAA Security Risk Assessments and compliance readiness initiatives
Translate complex technical and security concepts into clear business recommendations
Act as the strategic bridge between client leadership and technical delivery teams
What We're Looking For7+ years of progressive IT leadership experience
3+ years in a vCIO, CIO, IT Director, Technology Advisor, TAM, or strategic consulting role
Experience supporting healthcare organizations, medical practices, or healthcare-adjacent environments
Strong understanding of:
HIPAA and HITECH
Healthcare cybersecurity requirements
Data governance principles
Risk management frameworks
Microsoft 365, Azure, SharePoint, and Entra ID
Exceptional communication and executive presentation skills
Ability to build trusted relationships with senior leadership teams
Bonus PointsHITRUST experience
HIPAA Security Officer experience
CISSP, HCISPP, CISM, CRISC, CDMP, ITIL, or Microsoft certifications
Experience with EHR/EMR platforms such as Epic, Athena, eClinicalWorks, or NextGen
You'll Thrive Here If You...Think like a business advisor, not just a technologist
Enjoy helping executives make informed decisions
Can discuss cybersecurity risk without using technical jargon
Understand that compliance, governance, and security are business priorities
Love building long-term trusted client relationships
If you're passionate about helping healthcare organizations leverage technology safely, strategically, and effectively, we'd love to hear from you.
$100-$120k
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Read LessJob Title: Senior Systems Engineer
Location: Columbia, MD (Onsite)
Salary: $120,000-145,000
Are you the engineer everyone turns to when the problem is too complex for anyone else?
Do you enjoy untangling technical challenges, designing scalable solutions, and leading cloud initiatives that make a real impact?
We're looking for a Senior Systems Engineer to join our growing Managed Services team. This is a hands-on technical role for someone who thrives in a fast-paced MSP environment and wants to work on complex infrastructure, Microsoft cloud technologies, Azure Virtual Desktop migrations, and strategic client projects.
This is not a ticket-queue-only position.
You'll serve as a senior technical resource, helping clients modernize their environments while mentoring teammates and solving the issues others can't.
What You'll Be DoingTechnical LeadershipAct as the primary escalation point for complex technical issues
Perform root cause analysis and implement long-term solutions
Lead troubleshooting efforts across cloud, server, networking, and virtualization environments
Support service desk teams with advanced technical guidance
Cloud & Infrastructure ProjectsDesign and implement Microsoft Azure solutions
Lead Azure Virtual Desktop (AVD) deployments and migrations
Execute Microsoft 365 migrations and modernization initiatives
Design scalable, secure infrastructure for a variety of client environments
Participate in planning, architecture, and project delivery
Client EngagementWork directly with clients to understand business and technical requirements
Communicate solutions clearly to both technical and non-technical stakeholders
Build trusted advisor relationships through professionalism and technical excellence
What You BringRequired Experience5+ years of IT engineering experience
Experience working in a Managed Services Provider (MSP) environment strongly preferred
Advanced troubleshooting and problem-solving abilities
Strong communication and client-facing skills
Technical ExpertiseMicrosoft Azure
Azure Virtual Desktop (AVD)
Microsoft 365
Windows Server
VMware and/or Hyper-V
Networking fundamentals (TCP/IP, VLANs, VPNs, routing, switching)
Entra ID (Azure AD)
Intune
Conditional Access
Backup and Disaster Recovery solutions
Bonus PointsMicrosoft Azure, Security, or Microsoft 365 certifications
Experience with SonicWall, Fortinet, or Meraki firewalls
PowerShell scripting and automation
Security and compliance frameworks
RMM and PSA platforms such as ConnectWise, Autotask, or NinjaOne
What Success Looks LikeYou take ownership.
You communicate proactively.
You solve problems permanently instead of applying temporary fixes.
You enjoy learning new technologies and helping clients get the most from them.
You can balance project work, escalations, and client communication without losing attention to detail.
If you're looking for a role where your technical expertise is trusted, your ideas are valued, and your work directly impacts client success, we'd love to hear from you.Powered by JazzHR
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Read LessHansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We’re 26 people today, scaling quickly, and investing in the people and systems needed to serve our clients with consistency and excellence.
We run lean, trust our team, and believe in leadership that works alongside people—not above them. We’re relationship-first, execution-focused, and allergic to bureaucracy. If you want to own your work, improve how things get done, and grow into something bigger, this is the right place.
The Role
The L3 MSP Technician is our highest individual contributor technical role—and one of the most important seats in the company. You’re the person we trust with our hardest problems, our most complex client environments, and our most critical escalations.
This isn’t just a “senior tech” role. At L3, you’re expected to identify patterns across clients, build and improve processes, reduce key-man risk through documentation and training, and proactively raise the technical bar across the team. You bring structure and repeatability to everything you touch.
L3 MSP Technicians at Hansen Gress are capable of operating across our three core technical functions—Help Desk, Project, and Centralized Services—but will typically be hired into one or two concentrated areas. You’re the person who holds the line when things get hard, and who makes things better when they’re not.
L3 is also a milestone. Technicians operating consistently at this level are the first considered for future leadership and specialization opportunities—including roles like Onboarding Manager, Help Desk Manager, Centralized Services Manager, and others as the company grows.
What You’ll Do
Technical Execution
Take ownership of complex, high-priority escalations from L1 and L2 technicians across Help Desk, Project, and Centralized Services functions. Resolve advanced issues involving Windows Server environments, Microsoft 365, Active Directory, Group Policy, DNS, and enterprise security configurations. Configure, maintain, and support virtualization platforms including Hyper-V—VM builds, migrations, and ongoing maintenance. Administer and troubleshoot Azure Virtual Desktop (AVD) environments and related Microsoft cloud technologies. Configure and troubleshoot firewalls, switches, VLANs, VPN connectivity, and LAN/WAN infrastructure across platforms including SonicWall and Ubiquiti. Utilize PowerShell and CMD scripting for automation, troubleshooting, and system administration tasks. Leverage AI tools actively and fluently to force-multiply your output—whether that’s accelerating documentation, automating repetitive work, diagnosing complex issues faster, or building better client-facing materials. At L3, AI proficiency is a professional expectation, not a nice-to-have. Anticipate technical risks before they become client problems—evaluate business impact, flag issues proactively, and maintain clear records of outcomes and contributions.Process, Documentation & Knowledge
Create and improve processes—not just follow them. At L3, you’re expected to lead documentation standards and build repeatable systems that reduce key-man risk. Actively train and teach teammates. You’re responsible for helping others grow, not just solving problems yourself. Build playbooks, standardize delivery, and identify opportunities for automation that improve consistency and scale across the team. Document client environments, recurring issues, and resolutions so that institutional knowledge lives in the system, not just in your head.Communication & Client Experience
Communicate clearly and proactively with clients and internal staff—especially in high-pressure situations where confidence and clarity matter most. Set and manage client expectations accurately, keeping relevant stakeholders informed on timelines, risks, and progress. Communicate trends, risks, and service improvements upward to leadership with context and clarity. Understand your clients’ businesses, not just their technology. L3 technicians are expected to know how a client operates, what matters to their leadership, and how a technical issue or recommendation translates into real business impact. Represent Hansen Gress professionally in every client interaction—this role carries real weight in how clients experience us.Ownership & Accountability
Own your outcomes—not just your tasks. You’re accountable for the quality, completeness, and follow-through on everything you touch. Prioritize effectively across competing demands. Help Desk volume, project timelines, and centralized service delivery all require judgment about what matters most. Proactively identify what’s not working—across your own work, team processes, and client environments—and do something about it. Mentor junior technicians and invest in their development as a direct expression of your own leadership potential.Who You Are
You have substantial IT support experience—typically 5–10+ years—with meaningful time in an MSP or IT services environment. We care more about the depth of what you’ve built and solved than the number of years on your resume. You’ve earned the L3 designation through demonstrated capability—not just tenure. You operate at this level consistently, not occasionally. You identify patterns across tickets and client environments and use them to prevent problems, not just react to them. You’re a strong communicator in both directions—clear with clients, and clear with leadership. You don’t let things fall through the cracks silently. You take documentation seriously. You understand that knowledge trapped in one person’s head is a liability, and you build systems that outlast any individual. You mentor others naturally. Sharing what you know isn’t a burden—it’s part of how you define doing a good job. You’re organized, detail-oriented, and process-driven—but you can also move fast when the situation calls for it. You’re adaptable. In an MSP environment, no two days are the same, and you’re energized rather than frustrated by that reality. You are a recognized subject matter expert across the full Hansen Gress technology stack—not a generalist who knows a little about everything, but someone the team and our clients can point to and say “ask them.” You hold deep, current, hands-on expertise across the platforms and disciplines we deliver. You are technically reliable—the kind of person who doesn’t speculate out loud, doesn’t guess under pressure, and doesn’t put wrong information into the world. At L3, the team and our clients defer to you. That trust is earned and protected by a consistent commitment to getting it right. Living in Alaska is either a passion of yours or a dream you want to fulfill. We are looking for someone who is “all in” on Alaska and fits our team and culture.Technical Qualifications
Deep, hands-on expertise in Microsoft 365/O365 administration—including Exchange Online, Teams, SharePoint, Intune, Entra ID (Azure AD), licensing management, and tenant-level configuration and troubleshooting. Hands-on experience managing Hyper-V environments, including VM builds, migrations, and maintenance. Strong understanding of LAN/WAN networking with experience configuring and troubleshooting VLANs, managed switches, and connectivity issues across platforms such as Ubiquiti and SonicWall. Advanced experience configuring and troubleshooting firewalls, including routing, VPN, access policies, and network segmentation. Experience administering Azure Virtual Desktop (AVD) and Microsoft 365 cloud technologies. Basic to intermediate scripting and automation experience using PowerShell and CMD.What You’ll Need
Ability to pass a basic background check for airport security badging Valid driver’s license (or willingness to get one) and the ability to drive. Driver policies apply.Where You'll Work
Must be based in Juneau or Anchorage, AlaskaThis role requires regular face-to-face collaboration in Juneau, Anchorage, and other Alaska communities. Remote work flexibility within Alaska This is NOT a fully remote positionWhat’s In It For You
Full-time role Salary: $100,000–$125,000 a year, depending on experience Health insurance (with vision coverage) Retirement plans Work in Juneau or Anchorage with relocation assistanceWhy You’ll Want to Work with Us
Employee satisfaction and growth are important to us! We are committed to helping employees dedicate part of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities. See what else our current employees have to say.
Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants. We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment. We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields.
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Read LessMechanicus LLC is a Managed Service Provider (MSP) that has been serving Pittsburgh and the surrounding area since 2010. We provide both fully managed IT services and supplemental support for clients with internal IT staff. Our team is committed to delivering high-quality technology solutions that enhance operational efficiency.
We’re looking for a Tier 2 Service Desk Technician who knows how to troubleshoot real-world IT issues across a variety of industries, including professional services, healthcare, and light industrial in a fast-paced MSP environment.
What You'll Actually Do
Troubleshoot Windows 10/11 workstation issues including slow performance, profile corruption, application crashes, and occasional BSODs.
Resolve Microsoft 365 support requests including mailbox issues, OneDrive sync problems, SharePoint permissions, shared mailboxes, distribution groups, and licensing.
Support Azure Virtual Desktop (AVD) environments including FSLogix profile issues, session host troubleshooting, app access, and performance complaints.
Diagnose VPN and remote access issues such as connection drops, DNS/split-tunnel problems, MFA friction, and conditional access issues.
Handle VoIP support including handset registration, voicemail setup, call routing, and basic PBX changes.
Manage printer and scanning issues including print queues, driver deployment, scan-to-folder/email, and onboarding multifunction printers.
Respond to and remediate RMM alerts related to patching failures, disk space, service outages, and agent health.
Handle routine front-line security triage including phishing/spam reports and pre-screened suspicious login alerts.
Manage onboarding and offboarding tasks including user provisioning in Entra ID, group memberships, file share access, license assignments, and equipment preparation.
Maintain accurate documentation in Hudu along with clean ticket notes, categorization, and time entries.
What We’re Looking For
2-4 years in an MSP, internal IT, or hands-on support role.
Working knowledge of Windows 10/11, Active Directory / Entra ID, Microsoft 365 admin center, and basic PowerShell (you can read a script and modify it; you don't need to write modules from scratch).
Experience working with RMM platforms (we use NinjaRMM) and PSA/ticketing systems (we use Halo).
Networking fundamentals — DHCP, DNS, VLANs, basic firewall rules. You don't need to design a network, but you need to read one.
Customer-facing communication skills. Most of our tickets are resolved by phone, chat, or screen-share — clients hear from you more than they hear from us.
Nice To Have
Hands-on technician experience with:
HaloPSA (ticketing, time tracking, custom fields, workflows).
NinjaOne (NinjaRMM) — agent deployment, scripting, patching, custom field automation.
CIPP for Microsoft 365 multi-tenant administration.
Hudu for IT documentation.
Microsoft certifications: MD-102, MS-900, AZ-900.
Working knowledge of Azure Virtual Desktop, Entra ID Conditional Access, and Microsoft Defender baselines.
Barracuda Email Protection — mail flow, quarantine, end-user release workflows.
Familiarity with Microsoft Sentinel alerts and Blackpoint MDR workflow even if you don't own them
HR Information
Full-time, permanent role
Salary: $60,000 – $75,000 depending on experience
Health insurance
Simple IRA
12 days PTO to start (accrual increases with tenure) + 8 paid holidays
Hybrid role – 3 days in office or clients’ site, 2 days remote
Schedule: Mondays-Fridays, 8 AM – 5PM
Room for growth – We hire from within. Our current Tier 3 engineers have been all Tier 2 here within the last four years.
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Read LessHansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We’re 26 people today, scaling quickly, and investing in the leadership capacity needed to grow sustainably and serve our clients with consistency and excellence.
We are not a corporate machine, and we don’t want to be. We run lean, trust our team, and believe in leadership that works with the team, not above it. We are relationship-first, execution-focused, and allergic to bureaucracy.
What We’re Looking For
As we continue to grow, we are seeking a Client Technology Advisor to serve as the strategic technology voice for our clients—building trusted, long-term relationships that drive both client success and company growth.
This role sits at the intersection of technology strategy and client relationship management. The Client Technology Advisor is the face of Hansen Gress to each client portfolio, responsible for understanding their business deeply, translating their goals into technology roadmaps, and ensuring the services we deliver create real, measurable value.
You will work closely with the Director of Customer Experience and our service delivery teams to bridge the gap between what clients need and what we provide—while championing the client’s voice internally at every turn.
What You’ll Do
Client Relationship Ownership
Manage client relationships as the primary “face of the MSP” for your assigned portfolio.Build trusted advisor relationships with client leadership, understanding their business goals, challenges, and technology vision.Maintain a reputation for regular, clear, proactive communication with both clients and internal Hansen Gress staff.Establish and lead consistent communication rhythms—including QBRs, strategic planning conversations, and check-ins—that keep clients engaged and informed.Technology Strategy & Advisory
Serve as the fractional CIO for client organizations: translate business goals into practical technology strategies and multi-year roadmaps.Provide guidance on technology investments, vendor decisions, cybersecurity posture, and IT governance appropriate for each client’s size and industry.Help clients understand risk exposure and make informed decisions about their technology environment.Act as the bridge between client leadership and Hansen Gress technical teams—translating complexity into clarity.Account Management & Retention
Own and consistently improve a documented, repeatable account management process for your portfolio.Drive client retention, satisfaction, and growth through proactive relationship stewardship.Maintain accurate pipeline data for annual renewals, right-sizing opportunities, and project opportunities.Identify and pursue expansion opportunities where additional Hansen Gress services would deliver genuine client value.Serve as an escalation point for client concerns, resolving issues with urgency and professionalism.Financial & Legal Awareness
Provide guidance to clients around technology budgeting, cost optimization, and contract considerations.Maintain awareness of revenue health across your portfolio and flag risks to client retention or account contraction.Partner with internal leadership on pricing, contract renewals, and account-level financial decisions.Internal Collaboration & Accountability
Demonstrate ownership, teamwork, clear communication, and professionalism as a Client Technology Advisor and representative of Hansen Gress.Partner with the Director of Service Delivery and technical teams to ensure client expectations align with operational execution.Contribute to internal process improvement by sharing client feedback and identifying patterns across your portfolio.Document client environments, preferences, and relationship history so knowledge is never siloed.
Who You Are
What You’ll Need
What’s In It For You
Why You’ll Want to Work with Us
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