Job Title Mountain America Credit Union is seeking a dedicated professional for a full-time position at the Kanaba Branch. Job Description The Kanaba Branch is located at 190 W. Center St, Kanaba, UT 84741. The schedule is full time, Monday Friday 8:40am-6:15pm, Saturday 10am-2pm, with a day off during the week when Saturday is worked. Mountain America is committed to taking care of all its employees with competitive pay starting at $18.50 per hour, performance reviews with opportunities to increase compensation, excellent medical and dental benefits with minimal employee contribution, paid time off, volunteer time off, paid holidays, matching 401K, tuition assistance, professional development, and more! Member Focus Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions. Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach. Consistent focus on increasing member satisfaction and account retention. Expected to meet sales and service goals. Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services. Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution. Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach. Branch Operations Maintains cash drawer. Initiates wire transfers, cashiers checks, and cash advances. Creates VISA cards. Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds. Uses judgement to place appropriate check holds and issue fee reversals. Assists fraud victims by processing fraud disputes. Accurately and efficiently processes transactions in accordance with established policies and procedures. Assists in the opening and closing procedures of the branch. Responsible for Branch Security which includes vault combinations, security codes, and member information. Other Responsibilities Represents the credit union in a professional manner, both in dress and in actions. Keeps work area neat and clean. Responds to email/voicemail/missed calls/other communication in a timely manner. Actively participates and completes product knowledge courses. Travel may be required. Complies with all regulations as required by law. Performs other duties as assigned. Knowledge, Skills, and Abilities The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Experience: At least six months of customer service experience. Industry experience preferred. Education: High school diploma or equivalent. Licenses, Certificates, Registrations, Trainings: A valid driver's license is required. To be completed during the first 90 days: MSR onboarding through the following: Branch Foundations Teller Branch Checklist Products
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