Job Responsibilities
Answer calls from prospective guestsBook and register rooms over the phone, in person, or onlineKeep records of room availability and guests’ accountsAssign guests’ roomsMake room adjustments as neededContact housekeeping to deliver requested amenitiesCommunicate with housekeeping to determine when rooms are readyInspect rooms post-checkoutProcess check-outsReceive and hold mail or packages for guestsBill for accommodations and additional chargesAnswer inquiries in regard to travel directions and make dining and entertainment recommendationsAssist guests with vacation planningStock snacks, beverages, and other items available for purchaseAssist with setting up and cleaning up continental breakfast offeringsArrange maintenance repairsGather and respond to requests or complaints from guests Read Less