About More Than Words
More Than Words (MTW) is a social enterprise that empowers youth, ages 16-24, who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business. By working as a team to manage their own retail and online used book business and community space, youth develop the employment skills, leadership, and self-confidence they need to successfully transition to adulthood.
MTW is an exemplary organization that has continually held up a mirror to identify areas for improvement and accountability; that ethic is part of the culture and fabric of MTW, and it extends to our commitment to ensuring our staff and board reflect the racial and ethnic diversity and lived experiences of the young adults we are privileged to serve. People of color are highly encouraged to apply.
The Opportunity
More Than Words (MTW) seeks a Career Services Manager (CSM) who has a strong background in promoting post-secondary and career access for young adults.This full-time position reports to the Director of Career Services and works in partnership with the youth development and social enterprise teams. In addition to working directly with youth, the CSMis responsible forrepresentingMTW to the community and for building and enhancing strong partnerships and collaborations with corporations, educational institutions, and other community partners to generate education and employment opportunities for MTW graduates.
Keyresponsibilitiesincludebut are not limited to:
Post-Secondary and Employment Access:
Guide and support youth within the core MTW social enterprise to define and pursue post-secondary education and employment goals, preparing for next steps and MTW graduation.Coach youth on essential employment and job readiness skills, including but not limited to job applications, crafting resumes, mastering interviews,appropriate attire, fostering a positive attitude, effective follow-up, and building professional networks.Lead personalized work sessions and group workshops geared towards enhancing education, employment prospects, and self-efficacy among participants.Coordinate andfacilitateexposure opportunities for youth, including visits to post-secondary education institutions and participation in employment fairs, empowering them to explore diverse pathways.Develop comprehensive resources and strategies toassistyouth in navigating post-secondary admissions, encompassing financial aid options, application guidance, and other preparatory measures.Graduate Engagement and Support:
Maintain regular monthly communication with all MTW graduates, offering ongoingassistanceand making key referrals to help them progress towards educational and employment goals.Implement strategies to foster ongoing engagement among graduates within the MTW community, including organizing networking events,facilitatingconnections via LinkedIn, and creating avenues for alumni to mentor current participants.Foster and sustain relationships with educational and employment partners tomonitorthe progress of youth, address any challenges that arise, and continually expand opportunities for MTW graduates.Partnerships and Collaborations:
Collaborate with partner organizations, local businesses, and educational institutions to generate diverse opportunities for youth involved in MTW.Maintain and update a comprehensive database of educational and employment partners to ensure efficient coordination and communication.Work closely with the Director of Career Services to cultivate partnerships with employers and educational institutions, paving the way for seamless transitions for MTW graduates into employment and educational pathways.Evaluation and Performance Management:
Document weekly case notes in the Salesforce database tofacilitateaccurateandtimelytracking of youth information and progress.Utilize data analysis to reflect on outcomes and devise strategies to inspire and motivate youth towards achieving their employment and education goals.Assistin managing and updating the database of educational and employment partners.Required Qualifications:
Experience directly supporting young adults to meet education and employment goals and a demonstratedtrack recordin the workforce development field or in post-secondary educationPassion for coaching youth 1:1, and in groups, to navigate career and college planning,possessstrong facilitationskillsand be able to inspire and motivate work toward achieving goalsMust be responsible, flexible, hard-working, ethical, trustworthy, sincere, and willing to support and hold youth accountable for their choicesSchedule:Typically, Monday-Friday 9-5;mustbe able to work evening hours 1-2 times per month as needed for programming shifts,workshopsand/orspecial events.
Compensation:$52,000 - $57,749;commensuratewith skills and experience
Benefits:
Medical and Dental Insurance401K with up to 3.5% Employer MatchOptional tax saving Flexible Spending Accounts (FSA) for health, dental, dependent care,transportationand parkingGenerous paid vacation and sick timeSignificant growth opportunities and professional developmentEmployee DiscountsTo apply:Please include bothresumeandcoverletter.
MTWs Boston site is commuter friendlyand isconvenientlylocatednear public transportation.
Background Checks
More Than Words requires all staff, service members, volunteers, boardmembersand youth over 18 years of age to undergo background checks. More Than Words is a CORI friendly organizationandreviews CORIs on a case-by-case basis.
MTW EEO Statement
MTW is an equal opportunity employer, fully committed to achieving a diverse and inclusive workplace that embraces and encourages applicants of every background. The organization's policy regarding equal employment opportunity means that all decisions regarding recruitment, hiring, benefits, wage and salary administration, scheduling, disciplinary action, and termination will be made without unlawful discrimination on the basis of sex, gender, race, color, age, national origin, religion, disability, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, citizenship status, pregnancy or maternity, veteran status, or any other status protected by applicable federal, state or local law. If you require reasonable accommodation in completing an application, interviewing, or otherwiseparticipatingin the employee selection process, please direct your inquiries toHR@MTWyouth.org.
Read LessAbout More Than Words
More Than Words (MTW) is a social enterprise that empowers youth, ages 16-24, who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business. By working as a team to manage their own retail and online used book business and community space, youth develop the employment skills, leadership, and self-confidence they need to successfully transition to adulthood.
MTW is an exemplary organization that has continually held up a mirror to identify areas for improvement and accountability; that ethic is part of the culture and fabric of MTW, and it extends to our commitment to ensuring our staff and board reflect the racial and ethnic diversity and lived experiences of the young adults we are privileged to serve. People of color are highly encouraged to apply.
The Opportunity
More Than Words (MTW) seeks a Career Services Manager (CSM) who has a strong background in promoting post-secondary and career access for young adults. This full-time position reports to the Director of Career Services and works in partnership with the youth development and social enterprise teams. In addition to working directly with youth, the CSM is responsible for representing MTW to the community and for building and enhancing strong partnerships and collaborations with corporations, educational institutions, and other community partners to generate education and employment opportunities for MTW graduates.
Key responsibilities include but are not limited to:
Post-Secondary and Employment Access:
Guide and support youth within the core MTW social enterprise to define and pursue post-secondary education and employment goals, preparing for next steps and MTW graduation. Coach youth on essential employment and job readiness skills, including but not limited to job applications, crafting resumes, mastering interviews, appropriate attire, fostering a positive attitude, effective follow-up, and building professional networks. Lead personalized work sessions and group workshops geared towards enhancing education, employment prospects, and self-efficacy among participants. Coordinate and facilitate exposure opportunities for youth, including visits to post-secondary education institutions and participation in employment fairs, empowering them to explore diverse pathways. Develop comprehensive resources and strategies to assist youth in navigating post-secondary admissions, encompassing financial aid options, application guidance, and other preparatory measures.
Graduate Engagement and Support:
Maintain regular monthly communication with all MTW graduates, offering ongoing assistance and making key referrals to help them progress towards educational and employment goals. Implement strategies to foster ongoing engagement among graduates within the MTW community, including organizing networking events, facilitating connections via LinkedIn, and creating avenues for alumni to mentor current participants. Foster and sustain relationships with educational and employment partners to monitor the progress of youth, address any challenges that arise, and continually expand opportunities for MTW graduates.
Partnerships and Collaborations:
Collaborate with partner organizations, local businesses, and educational institutions to generate diverse opportunities for youth involved in MTW. Maintain and update a comprehensive database of educational and employment partners to ensure efficient coordination and communication. Work closely with the Director of Career Services to cultivate partnerships with employers and educational institutions, paving the way for seamless transitions for MTW graduates into employment and educational pathways.
Evaluation and Performance Management:
Document weekly case notes in the Salesforce database to facilitate accurate and timely tracking of youth information and progress. Utilize data analysis to reflect on outcomes and devise strategies to inspire and motivate youth towards achieving their employment and education goals. Assist in managing and updating the database of educational and employment partners.
Required Qualifications:
Experience directly supporting young adults to meet education and employment goals and a demonstrated track record in the workforce development field or in post-secondary education Passion for coaching youth 1:1, and in groups, to navigate career and college planning, possess strong facilitation skills and be able to inspire and motivate work toward achieving goals Must be responsible, flexible, hard-working, ethical, trustworthy, sincere, and willing to support and hold youth accountable for their choicesSchedule: Typically, Monday-Friday 9-5; must be able to work evening hours 1-2 times per month as needed for programming shifts, workshops and/or special events.
Compensation: $52,000 - $57,749; commensurate with skills and experience
Benefits:
Medical and Dental Insurance 401K with up to 3.5% Employer Match Optional tax saving Flexible Spending Accounts (FSA) for health, dental, dependent care, transportation and parking Generous paid vacation and sick time Significant growth opportunities and professional development Employee Discounts
To apply: Please include both resume and cover letter.
MTW’s Boston site is commuter friendly and is conveniently located near public transportation.
Background Checks
More Than Words requires all staff, service members, volunteers, board members and youth over 18 years of age to undergo background checks. More Than Words is a CORI friendly organization and reviews CORIs on a case-by-case basis.
MTW EEO Statement
MTW is an equal opportunity employer, fully committed to achieving a diverse and inclusive workplace that embraces and encourages applicants of every background. The organization's policy regarding equal employment opportunity means that all decisions regarding recruitment, hiring, benefits, wage and salary administration, scheduling, disciplinary action, and termination will be made without unlawful discrimination on the basis of sex, gender, race, color, age, national origin, religion, disability, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, citizenship status, pregnancy or maternity, veteran status, or any other status protected by applicable federal, state or local law. If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to HR@MTWyouth.org.
Read LessAbout More Than Words
More Than Words (MTW) is a social enterprise that empowers youth, ages 16-24, who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business. By working as a team to manage their own retail and online used book business and community space, youth develop the employment skills, leadership, and self-confidence they need to successfully transition to adulthood.
MTW is an exemplary organization that has continually held up a mirror to identify areas for improvement and accountability; that ethic is part of the culture and fabric of MTW, and it extends to our commitment to ensuring our staff and board reflect the racial and ethnic diversity and lived experiences of the young adults we are privileged to serve. People of color are highly encouraged to apply.
The Opportunity
The Director of Grants will lead More Than Words in engaging foundation/corporate partners and acquiring and managing government grants and contracts. This position is responsible for approximately $5.5M in revenue across these two funding streams in FY 2027 and meeting annual goals for growth of revenue. A position with a mix of hands-on and leadership responsibilities, the Director will be the organizations lead grant writer, taking direct ownership of organizing and drafting new or complex proposals, and will lead engagement, cultivation, and prospecting for corporate and foundation stakeholders. The Director will supervise the Grants & Giving Manager who maintains the grants calendar and supports drafting and submitting routine proposals and reports. The Director will also supervise the Senior Government Contracts Manager who manages fee-for-service government contracts and routine government contracting and reporting. This role reports to the Chief Advancement Officer and works closely with CEO as well as the evaluation and finance teams.
Key responsibilities of this position include, but are not limited to:
Grant Writing & Grants Process (40%):
Manages grant proposals and reporting process for approximately 60 philanthropic funders (contributing $2.4M) and 15 government contracts (totaling $3M+) annually, including reviewing and approving all submissions, collaborating with Finance Department to create relevant budgets and reports, and submitting applications.Personally drafts complex, new, or nuanced proposals and reports, and collaborates with internal leaders to gather necessary information and buy-in.Supervises Grants & Giving Manager who manages the grants calendar of foundation, corporation, and government grants and reports, drafts proposals and reports, and also supports the donation processing functions for the department. Supports the Grants & Giving Manager to ensure an accurate calendar of grants, complete of grant agreements and other documents, and maintain library of grant support documents including resumes, bios, IRS forms, Board/staff diversity lists, etc.Develops and maintains nuanced knowledge of organizations programs, goals, partnerships, and new initiatives/needs by attending meetings, talking to staff, and observing programming, to inform proposals and creatively identify fit for varied grant opportunities.Proactively communicates with finance team to manage use of funds, including time or purpose restrictions, spend downs, etc.Government Contract Management (30%):
Supervises Senior Government Contracts Manager who manages government contract invoicing, paperwork, youth enrollments, database management, fee-for-service reporting, etc. Develops and maintains detailed knowledge of all MTW contracts (currently ~15 annually) to support the Senior Manager and ensure redundancy/coverage. Regularly reviews invoicing and audits files to ensure compliance on government contracts and attends annual audit meetings with state agencies.Manages relationships with government funders and identifies opportunities for new grants.Collaborates with Chief Financial Officer and Director of Administration to ensure financial reporting is completed and submitted and with evaluation team to ensure data reporting is accurate and complete.Institutional Relationships & Partnerships (20%):
Manages foundation and corporation relationships and cultivation, including outreach and connections, maintenance of a cultivation calendar and plan for proactive touchpoints, meetings and phone calls with funders, and follow-up. Organizes and supports visits, tours, and presentations, and other stewardship opportunities, and occasionally attends funder events.Makes connections to internal departments and tracks follow-through to involve corporate and foundation partners in book drives, event rentals, youth employment opportunities, pop-up shops, and more. Collaborates with Associate Director of Development and Volunteer Manager to engage corporate groups with volunteering opportunities. Collaborates with Associate Director of Development to invite foundation and corporate contacts to More Than Words events and seek sponsorships for annual More Than Dessert fundraiser.Leadership within Organization & Department (10%):
Partners with the CEO and Chief Advancement Officer to set ambitious annual and long term contribution targets; develops, executes, and reports on tactics to meet goals. Finds new sources of funding, researches, and determines fit for MTW. Advances racial equity and equitable fundraising and funding practices by educating institutional and individual supporters, using asset-based framing, speaking frankly about racism, and collaborating with Chief Advancement Officer to give feedback to stakeholders as needed.Operates as a leader within the organization by identifying opportunities and risks, leading ad hoc projects, advancing equitable fundraising practices, participating in goal setting processes, taking meetings, attending events, and supporting staff and service members.Key Qualifications:
A bachelor's degree or aboveStrong writer, meticulous and fanatical about deadlines and details, with strong planning, project management, and follow through skillsPassionate about coaching and developing staff, as supporting two Manager roles to complete excellent work is a big part of the jobMotivated by the MTW mission and accountable for ambitious goalsExperience writing complex grants in a nonprofit setting and/or managing contract complianceExperience in nonprofit grant writing, with proven track record of drafting successful six-figure+ proposalsExperience in managing complex processes such as contract compliance or development operationsExperience in foundation and corporation relations, budgets, and/or contracts is a plusLived experiences similar to the young people we serve is desirableSchedule:Monday - Friday, 9:00 AM - 5:00 PM EST. Ability to support occasional evening and weekend work with prior planning (e.g., attending More Than Words events and partner events).
Compensation:$91,250-$101,874 commensuratewith skills and experience.
Benefits:
Medical and Dental Insurance401K with up to 3.5% Employer MatchOptional tax saving Flexible Spending Accounts (FSA) for health, dental, dependent care, transportation and parkingGenerous paid vacation and sick timeSignificant growth opportunities and professional developmentEmployee DiscountsTo apply:Please include both resume and cover letter.
All of MTWs sites are commuter friendly and are conveniently located near public transportation.
Background Checks
More Than Words requires all staff, service members, volunteers, board members and youth over 18 years of age to undergo background checks. More Than Words is a CORI friendly organization and reviews CORIs on a case-by-case basis.
MTW EEO Statement
MTW is an equal opportunity employer, fully committed to achieving a diverse and inclusive workplace that embraces and encourages applicants of every background. The organization's policy regarding equal employment opportunity means that all decisions regarding recruitment, hiring, benefits, wage and salary administration, scheduling, disciplinary action, and termination will be made without unlawful discrimination on the basis of sex, gender, race, color, age, national origin, religion, disability, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, citizenship status, pregnancy or maternity, veteran status, or any other status protected by applicable federal, state or local law. If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries toHR@MTWyouth.org.
Read LessAbout the Organization
More Than Words (MTW) is a nonprofit social enterprise that empowers youth who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge ofa business. By working as a team to manage theirownretail and online used book business and community space, youth developthe employmentskills, leadership, and self-confidence they needto successfully transition to adulthood.
MTW is an exemplary organization that has continually held up a mirror to identify areas for improvement and accountability; that ethic is part of the culture and fabric of MTW and it extends to our commitment to ensure our staff and board reflect the racial and ethnic diversity and lived experiences of the young adults we are privileged to serve.People of color are highly encouraged to apply.
The Opportunity
More Than Words (MTW) is seeking an experienced youth services professional to lead the design, implementation, and management of high-impact youth development programs. This leadership role combines strategic program development with hands-on youth engagement, staff management, and partnership building. The Associate Director will foster a strong, data-driven culture to continuously improve outcomes for young people as they develop academic, workforce, and life skills.
This position reports to the Director of Youth Development and works closely with the Associate Director of Youth Development (Waltham) and Social Enterprise leaders. Responsibilities include supervising youth development staff, interns, and volunteers; leading program development and management; and serving as a positive role model and resource for youth.
Key responsibilities of this position includebut are not limited to:
Case Management & Youth Services:
Caseload Management:Manages a caseload of 810 youth,maintainingregular communication with collaterals (e.g., DCF, probation, schools) and internal staff.Data & KPI Oversight:Tracks departmental and youth KPIs using the Q0 board to ensure staff accountability and youth progress through the MTW model.Policy Compliance & Communication:Ensures Youth Development staff adhere to policies throughtimelyshift reports, updates, and communication with internal and external partners; provides coaching and feedback as needed.Interview Pipeline Management:Oversees the Boston-site interview pipeline,monitoringmonthly recruitment targets and coordinating schedules to move youth efficiently through the process.Youth Progression Oversight:Manages the youth performance review, 3-2-1 process, ensuring youth meet required benchmarks as they prepare to transition from MTW.Youth Program Development & Management:
Program Design & Collaboration:Partners with the Director of Youth Development and theWalthamAssociate Director to design and implement high-quality programming across both sites, with a focus on education, employment, and self-efficacy.Program Delivery Systems:Develops andmaintainsstructured program systems, including staffing schedules and progress-tracking tools, to support consistent delivery and youth advancement.Program Execution & Quality Assurance:Oversees day-to-day program implementation, providing feedback to staff on curriculum delivery, youth management, and alignment with the MTW program model.Coaching & Professional Development:Leads ongoing coaching and professional development for Youth Development staff, ensuring trauma-informed practices are consistently applied.Staff Recruitment & Management:Supports recruitment, onboarding, scheduling, coaching, and evaluation of Youth Development staff and interns in alignment with organizational priorities.Supervision & Performance Management:Supervises 23 team members, conducts weekly one-on-one supervision, and manages performance to support continuous improvement.Community Program Oversight:Oversees the Community Re-Engagement Program and develops systems to support youth in successfully re-engaging with the MTW program.Leadership & Collaboration:
Leadership & Innovation:Takes initiative at the Boston site, applying creative problem-solving to address challenges and advancing the MTW program model across the organization.Safety & Policy Management:Ensures site safety and compliance with all policies and protocols; serves as the primary point of contact during crises and provides staff coaching as needed.Team Coaching & Training:Coaches Youth Development staff on effective communication and partnercollaboration andleads internal meetings ortrainingsasappropriate.Cross-DepartmentCollaboration:Facilitatesstrong coordination between Youth Development and Social Enterprise teams to align goals and support youth and staff through a solutions-driven approach.Stakeholder Relations:Builds and sustains relationships with state agencies (e.g., DCF, DMH) through regular updates, site visits, and collaborative planning for shared youth.Partner Development:Collaborates with the Director of Youth Development toidentifynew partnerships and referral sources to expand youthsupport.Stakeholder Satisfaction:Demonstratesresponsiveness to internal and external stakeholders and takes proactive steps to address needs and concerns.Data Leadership & Continuous Improvement:Leadsaccurateandtimelydata reporting, uses data to strengthen program delivery, and fosters a culture of continuous improvement to support long-term youth outcomes.Key Qualifications:
Minimumofbachelor'sdegree in related fieldMinimumof 5 years of related work experience working directly with high-risk youth in a youth development program or education settingExperience coaching youth to navigate career and college planning,possessstrong facilitationskills,and be able to inspire and motivate individuals and groups to work toward achieving goalsResponsible, flexible, hard-working, ethical, trustworthy,sincere,and willing to hold youth accountable for their choicesStrong attention to detail andhigh levelof organization, solid oral and written communicationskillsand strong computer skills are essentialMust be able to work some evening and weekend hours each month.Schedule:Monday-Friday 9am-5pm andmust be able to work some evening and weekend hours each month.This role will primarily be based at ourBostonsite, withoccasionaltravel to our Waltham site.
Compensation:$70,000-$80,624;commensuratewith skills and experience
Benefits
Medical and Dental Insurance401K with up to 3.5% Employer MatchOptional tax saving Flexible Spending Accounts (FSA) for health, dental, dependent care,transportationand parkingGenerous paid vacation and sick timeSignificant growth opportunities and professional developmentEmployee DiscountsTo apply:Please include bothresumeand a cover letter.
All ofMTWs sites are commuter friendlyand areconvenientlylocatednear public transportation.
Background Checks
More Than Words requires all staff, service members, volunteers, boardmembersand youth over 18 years of age to undergo background checks. More Than Words is a CORI friendly organizationandreviews CORIs on a case-by-case basis.
MTW EEO Statement
MTW is an equal opportunity employer, fully committed to achieving a diverse and inclusive workplace that embraces and encourages applicants of every background. The organization's policy regarding equal employment opportunity means that all decisions regarding recruitment, hiring, benefits, wage and salary administration, scheduling, disciplinary action, and termination will be made without unlawful discrimination on the basis of sex, gender, race, color, age, national origin, religion, disability, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, citizenship status, pregnancy or maternity, veteran status, or any other status protected by applicable federal, state or local law. If you require reasonable accommodation in completing an application, interviewing, or otherwiseparticipatingin the employee selection process, please direct your inquiries toHR@MTWyouth.org.
Read Less