Role Description
The Registered Client Associate is a forward facing member of the Moors & Cabot team with a mission to competitively deliver the highest quality service to clients in order to help them achieve their financial goals. This role is an integral part of the client/financial professional relationship as well as a valuable partner in the success of the branch. This position exemplifies Moors & Cabot’s core values of Integrity, Service is Personal, One Team, Communication and Initiative by communicating with clients, providing a personalized experience, and problem solving. By facilitating these interactions and being an active, collaborative, and engaged employee, this role provides room for growth, career development, and advancement opportunities.
This in-office full-time role reports to the Branch Manager with additional feedback gathered from the assigned Financial Professionals (FPs). Working hours are Monday - Friday 8:30 AM to 5:00 PM EST.
Role Responsibilities
Client/Financial Professional Team Duties (70%)
Directly communicate with clients to service their account requests or concerns via phone, email, or other mediums
Plan and arrange client meetings
Document and execute money moves - trades, deposits, ACH, wires, withdrawals, rollovers, etc.
Complete data entry for MoneyguidePro plans and assist with Riskalyze questionnaire completion
Assist with new account openings and maintain contact with new clients to verify account information, beneficiary designation, address changes, etc.
Assist with new financial professional transition when assigned
Service advisory accounts, as applicable
Maintain working relationships with other business functions to ensure seamless business practices and troubleshoot problems when they arise
Compliance, Operations, IT, Strategic Initiatives, Training Center, etc.
Research client portfolios as assigned and as experience is gained remain knowledgeable about financial markets
Determining client needs through service to initiate opportunities for Financial Professionals
Maintain open communication with assigned FPs to discuss financial opportunities and develop client financial plans as directed
Collaborate with Marketing to assist with financial professional marketing strategies and initiatives
Contribute to Client Associate RingCentral chat to share knowledge with others
Assist with other branch coverage when needed
Adhere to and keep up to date on Compliance and firm policies and participate in firm sponsored training
Ensure and maintain good standing with all FINRA/SEC rules and regulations including licensure and continuing education requirements, if applicable
Office Administrative (20%)
Maintain and organize client files including documentation of client interactions within Redtail CRM
Utilize DocuSign and DocuPace for form signature, distribution, and documentation
If the branch does not have a designated mail clerk, collect, distribute, and send branch mail
Contribute to the upkeep and image of the branch brand
Greet clients, stock kitchens, maintain cleanliness, etc.
May be asked to help facilitate firm wide initiatives or events at local branch
Provide administrative support to assigned Financial Professional(s) and Branch Manager as needed
Other duties as assigned
Other (10%)
Take initiative in career growth by enrolling in Google Classroom courses and provided development opportunities
Compile monthly reports for assigned client/financial professional teams
Submit monthly expense reports to provide accurate P&L data
Be an active culture carrier within teams and contribute to a positive team morale
Key Measurements
Ability to integrate into Financial Professional(s)’ business and build rapport with clients
Accomplishment of annual organizational, team and personal goals as communicated by management
Revenue growth for the Financial Professional(s)’ business as well as overall growth for the firm
Activity volume measured from communications, workflow items, adoption of new tools and professional development courses
Minimum Requirements
3-7 years of relevant experience
Associate Degree in Business, Finance, or related field
Series 7 and 66 (63/65) licensed
Confident in using Microsoft Office Suite and Google Suite
Competent using Concur, RBC, AOS, RedOak, Wealthbox
Comfortable taking initiative and being part of a team
Ability to sit for long periods of time and lift at least 10 pounds
Competent in the following Knowledge, Skills, and Abilities:
Customer Service
Math
Clerical Work
Reading, Writing, and Oral Expression
Active Listening
Critical Thinking
Social Perceptiveness
Coordination
Time Management
Deductive and Inductive Reasoning
Empathy
Selective Attention
Time Sharing
Memorization
Initiative
Persuasion
Negotiation
Preferred Requirements
Bachelor’s Degree in Business, Finance, or related field
Compensation and Benefits
Salary commensurate with experience
Total Rewards Benefits Package:
Medical, Dental & Vision
Short Term Disability, Long Term Disability, Life Insurance, and optional Supplemental Life insurance for employee, spouse, and dependents
401k plans with yearly match
Flexible spending accounts
Identity Theft Protection insurance
Critical Illness and Accident insurance plans
PTO: vacation, personal days, sick time, and volunteerism day to encourage community involvement
About Us
Since its founding in 1890, Moors & Cabot and its people have defined the meaning of financial services. The firm has participated in the retail sale of stocks and bonds to individuals and the institutional sale of stocks and bonds to most of Boston's money management firms. In addition to specializing in wealth management through full service registered representatives, Moors & Cabot offers investors additional investment tools such as cash management accounts, retirement planning, mutual funds, annuities and other insurance products.
Moors & Cabot is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
We utilize the Department of Homeland Security’s employee authorization program, E-Verify. E-Verify confirms employment eligibility by comparing the employee's Form I-9 information entered in E-Verify by the employer with the information in records available to SSA and/or DHS.
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