Front Office Coordinator (FOC)
Are relationships important to you? Do you thrive in providing a great experience? Do you enjoy a structured work environment where your desire to be accurate, thorough, and complete is appreciated and valued? Are you the person who always wants to learn more about your area of expertise, so you can do your work at a high level of excellence - providing impact with a smile and a servant heart?
If this is you, we are looking for a Front Office Coordinator to join our team to assist in achieving a consistent experience for our organization and those we serve.
About Moorehead Dentistry
The Moorehead Dentistry team acts with joy, compassion, integrity, and excellence. We serve our communities with an exceptional dental experience. We have a niche - the team is dedicated to caring for patients who have had previously unpleasant dental experiences. Our goals are bold, so we support each other to achieve them. We are willing to have tough conversations with each other to nurture an environment of excellence. As we work, we share learning and progress, and are careful to include the patient in decisions concerning their care.
About the position
As Front Office Coordinator, you’ll play an important role as the first face our patients see at the office. The FOC coordinates the patient’s appointments and experience. Reporting to the Office Manager, you’ll provide support and coordination for the patients and the practice team. The FOC must maintain confidentiality with sensitive information, can work on multiple tasks simultaneously, and is highly adaptable.
Responsibilities
Answering patient phone calls, scheduling patient appointments, facilitating patient check in and check out processes including taking paymentUtilizing patient management software to manage patient & insurance info and ensure confirmed patient appointments.Support business goals by scheduling appointments effectively and supporting the practice revenue objectives.Follow and demonstrate commitment to Moorehead Dentistry policies, professional expectations, clinical service excellence, and outstanding patient service.Other duties as assigned.Qualifications
High school diploma is required Previous dental or medical front office experience preferredStrong ability to organize information and keep track of steps completed in a processFriendly Customer Service with experience making professional phone callsA heart to care for the patients that we serveSelf-motivated while be able to handle and account for specific tasksAbility to multi-task between phone calls, data entry, and patient interactionHandles fast paced environment with unwavering customer serviceExperience in software including: Microsoft office suite, Windows Mail, Internet Browser, Digital Scanner, Open Dental or similar software such as Dentrix, Eaglesoft or other healthcare patient management softwareExperience with a digital (VOIP) phone system is a plusExceptional organizational skills and impeccable attention to detailHigh degree of professionalism in dealing with diverse groups of peoplePosition Details
This is a non-exempt position with an hourly range of $18-24 per hour. Moorehead Dentistry offers pay rates aligned with experience and skills. This position will work out of the Blue Ash, Ohio, office. Hours for this role are Monday, 7:30am-4:15pm, Tuesday – Thursday, 7:30am-5:15pm.
Are you a reliable and detail-oriented dental professional who thrives in structured, harmonious environments? If so, at Moorehead Dentistry, we are seeking someone just like you to join our team as a Dental Assistant. If you excel at working with precision, value consistency, and prefer stable, predictable routines, this is the perfect opportunity for you! This is a full time (4 day per week) role on Monday - Thursday. One of more years of dental assisting experience at a previous office is required to be considered for the role.
Who You Are:
Predictable and Consistent: Your timeliness and accountability are second to none. Whether it’s arriving at work, assisting with procedures, or preparing for the next task, you operate with a dependable rhythm that ensures nothing falls through the cracks.Focused and Dedicated: Once you begin a task, you see it through to completion with precision and care. You take pride in mastering your trade and approach each procedure systematically, ensuring the highest standards of care for patients.Cautious and Detail-Oriented: You prefer familiar environments where you can follow established processes. You excel at avoiding unnecessary risks, carefully reflecting on decisions, and gathering all the necessary information before moving forward.Thoughtful Communicator: While you may not initiate small talk, you are approachable, kind, and thorough when discussing topics, you know well. You take your duty to inform and educate seriously, ensuring patients and colleagues have all the information they need.Reserved Yet Loyal: Your relationships are built on trust and longevity. You are slow to open up, but once you do, you create strong, dependable bonds with colleagues and patients alike.Why Moorehead Dentistry?
Stability and Structure: Join a team that values consistency and operates within a supportive, harmonious environment.Precision and Mastery: Work in a role where your dedication to excellence and single-task focus will be celebrated and appreciated.Long-Term Relationships: Build trust with patients and colleagues in a practice that values loyalty and lasting connections.Professional Growth: Take pride in refining your skills and excelling in your role with opportunities to continually improve and perfect your craft.Job Type: Full-time
Benefits:
401(k) retirement plan with employer matchingLife, short and long-term disability insurance benefits 100% of premiums paidAccess to Ohio Wellness Trust healthcare planPaid holidaysPaid time offDental treatmentFIGS uniforms providedContinuing education Read LessAre you a reliable and detail-oriented professional who thrives in structured, harmonious environments? If so, at Moorehead Dentistry, we are seeking someone just like you to join our team as an Expanded Functions Dental Assistant (EFDA). If you excel at working with precision, value consistency, and prefer stable, predictable routines, this is the perfect opportunity for you! This role is Full-time (4 day/wk) on Monday-Thursday and will help us continue to grow our team and practice in Blue Ash.
Who You Are:
Predictable and Consistent: Your timeliness and accountability are second to none. Whether it’s arriving at work, assisting with procedures, or preparing for the next task, you operate with a dependable rhythm that ensures nothing falls through the cracks.
Focused and Dedicated: Once you begin a task, you see it through to completion with precision and care. You take pride in mastering your trade and approach each procedure systematically, ensuring the highest standards of care for patients.
Cautious and Detail-Oriented: You prefer familiar environments where you can follow established processes. You excel at avoiding unnecessary risks, carefully reflecting on decisions, and gathering all the necessary information before moving forward.
Thoughtful Communicator: While you may not initiate small talk, you are approachable, kind, and thorough when discussing topics, you know well. You take your duty to inform and educate seriously, ensuring patients and colleagues have all the information they need.
Reserved Yet Loyal: Your relationships are built on trust and longevity. You are slow to open up, but once you do, you create strong, dependable bonds with colleagues and patients alike.
Why Moorehead Dentistry?
Stability and Structure: Join a team that values consistency and operates within a supportive, harmonious environment.
Precision and Mastery: Work in a role where your dedication to excellence and single-task focus will be celebrated and appreciated.
Long-Term Relationships: Build trust with patients and colleagues in a practice that values loyalty and lasting connections.
Professional Growth: Take pride in refining your skills and excelling in your role with opportunities to continually improve and perfect your craft.
License/Certification:
X-Ray Certification (Required)
Ohio Expanded Functions Dental Assistant certification (Required)
Schedule:
Full-time, Monday - Thursday
Salary range for position is $34 - $43 per hour. Pay is determined by years of experience.
