At Moody, we believe that people are the most important ingredient of any business. It’s the people who ultimately determine what can be achieved. That’s why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the best real estate solutions possible.
The Courtyard Houston Medical Center Reliant Park, managed by Moody National Management LP is currently looking for Front Desk Clerks to join our team.
All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match. Full-time associates also enjoy paid time off and comprehensive benefits (including medical, dental, and vision).
The Front Desk Clerk processes guests in and out of the hotel in a professional and efficient manner in order to maximize customer satisfaction.
Essential Functions:
• Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities.
• Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures.
• Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.
• Accurately complete any logs/reports as specified by management.
• Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.
• Other duties as assigned.
Job Specifications:
• Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel.
• Excellent interpersonal, written/verbal communication and telephone etiquette skills.
• Intermediate proficiency with Front Desk computer systems
• Excellent command of the English language; second language proficiency desirable.
• Excellent time management skills and ability to multi-task and prioritize work
• Excellent written and verbal communication skills
• Exceptional problem solving skills
• Ability to maintain customer focus
• Excellent organizational and planning skills
• Ability to work well in a team environment
• Ability to follow corporate standards and procedures
Experience and Education:
• High School education or equivalent work experience.
• 1+ years of experience as a Front Desk Clerk or other customer service position.
• Minimum training required per year as assigned by the company
• Any additional training required by manager
Work Environment:
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• This is a full-time position. Overtime may be required occasionally.
• Work days and work hours may vary.
• This position works indoors.
Read LessAt Moody, we believe that people are the most important ingredient of any business. It’s the people who ultimately determine what can be achieved. That’s why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the best real estate solutions possible.
The Hampton Inn Houston I-10W Energy Corridor, managed by Moody National Management LP is currently looking for a Security Officer to join our team.
All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match. Full-time associates also enjoy paid time off and comprehensive benefits (including medical, dental, and vision).
The Security Officer performs protective, preventative, safety and security related enforcement functions touring hotel complex to ensure the safety and well being of all hotel guests, associates and vendors.
Essential Functions:
• Maintain order in the hotel, dealing with the welfare of guests, and assisting with door lock problems. Coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property.
• Handle undesired conduct and potential violations of hotel policy as warranted for the security and safety of hotel guests, associates, patrons and property.
• Answer security telephone and respond in a timely manner based on priority.
• Observe the security monitors for any unusual activity and in the case of suspicious behavior. Report concerns to the Manager on duty.
• Respond without hesitation to emergency alarms and calls for help, determine course of action, and notify appropriate authorities when warranted.
• Patrol property areas, including parking lots, noting unusual circumstances or security concerns and taking appropriate action.
• Complete various security reports and forms for investigation, action and liability abatement, documenting loss or personal injury of guests or associates.
• Other duties as assigned by management.
Job Specifications:
• Sound working familiarity with safety and security procedures and guidelines and ability to safely operate vehicles.
• Excellent driving record.
• Working knowledge of alternative local travel routes, hotel services and local area events and activities.
• Ability to read and understand written instructions to carry through driver responsibilities.
• Good command of the English language; second language proficiency desirable
• Excellent time management skills and ability to multi-task and prioritize work
• Ability to maintain customer focus
• Excellent organizational and planning skills
• Excellent interpersonal skills.
• Ability to work well in a team environment.
• Ability to follow corporate, safety and brand standards and procedures.
Experience and Education:
• High School education
• 2 to 3 years of experience as a Security Officer and/or Security training certificate
• CPR and First Aid Training certificates required
• Valid Driver License and clean driving record
Work Environment:
• This job operates in a hotel environment.
• Work days and work hours may vary depending on property needs.
• This position works both indoors and outdoors.
Read LessSummary:
The Maintenance Engineer supports the effective operation of the hotel by maintaining/repairing hotel physical assets in a timely, safe, and cost-effective manner.
Essential Functions:
• Perform preventive maintenance and necessary repairs on equipment, including kitchen, laundry, boiler, plumbing, pool, HVAC, electrical, and guest rooms; replace wall board, paint.
• Complete maintenance work orders, take equipment and meter readings, and maintain log to notify next shift, in accordance with hotel policies and procedures.
• Resolve guest requests/complaints in a courteous, efficient and safe manner to maintain a high level of customer satisfaction and quality.
• Clean and maintain department equipment and work areas.
• Inspect the hotel property in accordance with the assigned schedule to ensure everything is in working order.
• Report inventory usages and shortfalls to department management.
• Respond to emergency situations including fire alarms, bomb threats, disasters, and power failures; notify the appropriate authorities in accordance with established procedures.
• Proactively identify safety hazards and report these to department management.
• Resolve elevator breakdowns in accordance with established procedures.
• Assist with maintenance of parking lot.
• Other duties as assigned by management.
Skills:
• Working knowledge required to maintain and repair HVAC, electrical and plumbing equipment and perform carpentry, repair work, construction and renovation work.
• Ability to read and understand written operating instructions and work order requirements.
• Good command of the English language; second language proficiency desirable
• Excellent time management skills and ability to multi-task and prioritize work
• Good customer service skills.
• Excellent organizational and planning skills.
• Ability to work well independently and in a team environment
Competencies:
• Action Oriented – Takes initiative. Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Communication Skills – Is able to communicate clearly and succinctly in a variety of communication settings, styles and methods; can get messages across that have the desired effect.
• Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
• Work Quality – Is dedicated to providing the highest quality products and services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and management by data; is willing to re-engineer processes from scratch; is open to suggestions and experimentation; facilitates a learning environment leading to the most efficient and effective work processes.
Education and Experience:
• High School education or equivalent work experience.
• 2+ years of experience in building maintenance or related industry preferred.
• All positions must also complete any additional training required by manager or as assigned by the Brand or Moody.
Physical Demands & Work Environment:
• The employee is frequently required to stand, bend, kneel, walk and reach with hands and arms.
• This position requires the ability to occasionally lift, push and pull products and supplies, up to 75 pounds.
• This job operates in a hotel environment and routinely uses standard maintenance equipment.
• Use of paint, pool chemicals, oil, pesticides and other chemicals.
• Workdays and work hours may vary and on call is required.
• This position works indoors and outdoors.
Read LessUS: The Aloft Austin Round Rock, managed by Moody National Management LP, are looking for Room Attendants to join our team.
YOU: Have a passion for making things right, and putting things in their place. You care for guests and for their experience when staying at your property. You know a clean room and clean hotel can make all the difference to people when they are traveling. Your focus on the customer experience is the backbone of the hotel.
ALSO: For full-time associates we offer competitive pay, flexible scheduling opportunities, paid time off, and comprehensive benefits, including medical, dental, vision, and 401(k) with Employer Match.
MOST IMPORTANTLY: We are offering career opportunities, not just jobs. If you are scared, or feel you don’t have the qualifications, apply anyway! We don’t hire off of key words. We hire real living people who have voices and we want to hear. If you are smart you can learn what you need.
LAST THING: Don’t ignore this opportunity. Apply Now!
The Room Attendant contributes toward high levels of guest satisfaction by achieving or exceeding the Company’s and Hotel Brand’s standards regarding the cleanliness and safety of guest rooms and by providing professional, courteous, and prompt responses to guest inquiries and concerns.
Essential Functions:
Clean assigned guest rooms and stock with appropriate supplies in accordance with quality and timeliness standards; pick up trash; change line; make bed; clean bathroom thoroughly; vacuum and dust the guest room, clean windows and balcony, if applicable.
Respond to guest inquiries in a courteous manner; professionally resolve issues, promptly report lost/missing guest possessions.
Promptly report any unsafe, broken, or missing furnishings, equipment, or fixtures to the Executive Housekeeper or Shift Supervisor.
Maintain required inventory on housekeeping cart; order or obtain additional supplies as needed; store the cart in accordance with established procedures.
Assist in the Laundry Department as requested.
Deep cleaning projects/daily special projects.
Other duties as assigned by management.
Job Specifications:
Sound working familiarity with safety and security procedures and guidelines and ability to safely operate commercial housekeeping equipment.
Ability to read and understand written instructions to carry through housekeeping tasks.
Good command of the English language; second language proficiency desirable
Excellent time management skills and ability to multi-task and prioritize work
Ability to maintain customer focus
Excellent organizational and planning skills
Excellent interpersonal skills.
Ability to work well in a team environment.
Ability to follow corporate and brand standards and procedures.
Work Environment:
This job operates in a hotel environment. This role routinely uses standard housekeeping equipment.
Exposure and frequent use to commercial and household chemicals and cleaning solutions.
This position works indoors.
At Moody, we believe that people are the most important ingredient of any business. It’s the people who ultimately determine what can be achieved. That’s why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential.
The Aloft and Element Austin Round Rock, managed by Moody National Management LP is currently looking for a Sales Manager to join our team. The Sales Manager plans, solicits, books, and coordinates room sales to meet/exceed hotel profit objectives.
All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match. Full-time associates also enjoy paid time off and comprehensive benefits (including medical, dental, and vision).
Essential Functions:
• Solicit, negotiate and book new and repeat business through various efforts, including outside sales calls, telemarketing, mailings, referrals, networking, etc. to maximize room revenue; develop relationships with corporate, business, travel industry, community organizations, professional associations, media, etc. to identify potential clients and increase market share.
• Develop and implement a sales plan for the hotel; contribute to the development of a sales/marketing budget and monitor actual results against budget goals.
• Notify/coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects.
• Survey, review and analyze competition, market trends, as well as customer needs and comments to develop new plans and programs and determine the potency of current plans and programs; conduct internet prospecting.
• Implement Company/Brand programs and manage the operations of the department in a manner consistent with the Company’s policies and procedures.
• Maintain accurate, legible records and files to provide group histories, rooming lists, group blocks, drop dates, and Banquet Event orders.
• Participate in trade shows and community and professional organizations to maintain high visibility for the hotel and enhance revenue opportunities; conduct property tours.
• Complete special projects and participate in task forces and committees as assigned.
• Other duties as assigned by management.
Supervisory Responsibility:
• Supervises Sales Coordinators
Job Specifications:
• Solid working knowledge of revenue management concepts and techniques.
• Extensive knowledge of brand’s frequent guest program, brand and hotel web site and both local and national negotiated corporate accounts.
• Knowledege of brand systems such as Salespro, Fosse, Marsha, OnQ, and Opra
• Excellent interpersonal, analytical, written and verbal communicating, and negotiation skills.
• Ability to work independently, with minimum direction, as well as interface effectively with all levels of management and maintain effective communication with corporate management.
• Intermediate proficiency with MS Office products, especially Excel, Word, Outlook.
• Good management/supervisory skills.
• Excellent command of the English language; second language proficiency desirable.
• Excellent time management skills and ability to multi-task and prioritize work
• Exceptional problem solving skills
• Ability to maintain customer focus
• Excellent organizational and planning skills
• Ability to work well in a team environment
• Ability to follow corporate standards and procedures
Experience and Education Requirements:
• Undergraduate degree in business, hospitality, or related field or equivalent combination of education &experience.
• 3+ years of work experience in hotel sales/marketing
• 1+ years of work experience in a Sales management position
• 1+ years of work experience with the brand
• Proven successful track record is a sales position.
• Must have a valid Driver License and own transportation.
• Any additional training required by manager.
Work Environment:
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Local travel required weekly; national travel may be required on an annual basis to attend corporate or functional meetings.
• Work days and work hours may vary depending on property needs.
• This position works indoors.
Read LessAt Moody, we believe that people are the most important ingredient of any business. It’s the people who ultimately determine what can be achieved. That’s why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the best real estate solutions possible.
The Courtyard - Houston Medical Center/NRG Park, managed by Moody National Management LP is currently looking for Laundry Attendants to join our team.
All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match. Full-time associates also enjoy paid time off and comprehensive benefits (including medical, dental, and vision).
Summary:
The Laundry Attendant contributes toward high levels of guest satisfaction by ensuring the Housekeeping Department has an ongoing inventory of fresh linen to provide guests, in accordance with established operating procedures and all applicable safety procedures.
Essential Functions:
· Receive and sort soiled linen.
· Process sorted linen, using washing machines, dryers, sheet spreaders, irons, and feeder/folders in accordance with established operating procedures; inspect each finished item to ensure it meets quality standards; reclaim stained linen with the use of special stain-removing processes.
· Maintain accurate records of discarded linens; participate in taking linen inventory.
· Immediately notify supervisor of malfunctioning equipment, damaged linens or supply needs to ensure laundry operation remains at maximum efficiency.
· Maintain assigned work area in a clean and safe manner; report all safety hazards to immediate supervisor.
· Other duties as assigned by management.
Skills:
· Excellent time management skills and ability to multi-task and prioritize work
· Ability to work independently as well as in a team environment.
Competencies:
· Action Oriented - Takes initiative. Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
· Dependability - The extent to which the employee can be depended upon to be available for work, do it properly, and complete it on time with minimal supervision. The degree to which the employee is reliable, trustworthy, and persistent.
· Guest Relations - Communicates with guests in a professional and courteous manner. Puts their needs and wants first.
· Productivity - Manages workload, works efficiently, meets goals and objectives.
· Work Quality - Is dedicated to providing the highest quality products and services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and management by data; is willing to re-engineer processes from scratch; is open to suggestions and experimentation; facilitates a learning environment leading to the most efficient and effective work processes.
Education and Experience:
• High School education or equivalent work experience
· All positions must also complete any additional training required by manager or as assigned by the Brand or Moody.
Physical Demands & Work Environment:
· Thisjoboperates indoorsinahotelenvironment.
· Exposure to Laundry chemicals and cleaning solutions.
· Physical stamina to frequently stand, bend, kneel, walk, and reach with hands and arms.
· Ability to occasionally lift, push and pull products and supplies, up to 50 pounds.
· Workdays and work hours may vary.
Read LessAt Moody, we believe that people are the most important ingredient of any business. It’s the people who ultimately determine what can be achieved. That’s why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the best real estate solutions possible.
The Homewood Suites by Hilton Houston-Woodlands, managed by Moody National Management LP is currently looking for an Operations Manager to join our team.
All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match. Full-time associates also enjoy paid time off and comprehensive benefits (including medical, dental, and vision).
Summary:
The Banquet Server provides guests with the highest standards of food and beverage service at all functions.
Essential Functions:
• Ability to read BEO and complete setup.
• Set tables in assigned area or check to see that they have been set correctly and uniformly, using clean, pressed linen without rips, stains, or tears clean unspotted glassware.
• Address all guest questions regarding menu for each function. Maintain knowledge of all major ingredients and preparation methods for each item served.
• Greet and serve guests following brand policies and procedures regarding the service of food and beverages.
• Keep assigned station neat and clean during service. Constantly patrol assigned station, checking on guests, refilling water and coffee,removingserviceitemsandcondimentsperestablishedpoliciesandprocedures.
• Assist with set-up and breaking down buffet or other special food service tables and equipment.
• Set-up, serve, and/or breakdown coffee breaks, receptions, other special functions, as assigned, following standard policies and procedures.
• Complete any assigned side work, such as refilling condiments, sorting linens, hanging/storing drapes, cleaning/storing serving equipment etc.
• Other duties as assigned by management.
Skills:
• Excellent time management skills and ability to multi-task and prioritize work
• Strong customer service skills with a friendly and approachable demeanor.
• Ability to work well independently and in a team environment
Competencies:
• Action Oriented – Takes initiative. Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Aggressive Customer Service – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dependability – The extent to which the employee can be depended upon to be available for work, do it properly, and complete it on time with minimal supervision. The degree to which the employee is reliable, trustworthy, and persistent.
• Productivity – Manages workload, works efficiently, meets goals and objectives.
• Work Quality - Is dedicated to providing the highest quality products and services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and management by data; is willing to re-engineer processes from scratch; is open to suggestions and experimentation; facilitates a learning environment leading to the most efficient and effective work processes.
Education and Experience:
• High School education or equivalent work experience
• Experience in food services is highly desirable
• All positions must also complete any additional training required by manager or as assigned by the Brand or Moody.
Licenses & Certifications:
• Food Preparation / Food Handling certification (or ability to obtain) to comply with applicable state and local ordinances and brand policies.
Physical Demands & Work Environment:
• Exposure to extremely hot food and beverages.
• Exposure to and use of chemical cleaning solutions.
• This position works indoors but may be required to go outdoors occasionally.
Read LessAt Moody, we believe that people are the most important ingredient of any business. It’s the people who ultimately determine what can be achieved. That’s why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the best real estate solutions possible.
The Courtyard by Marriott Waterbury Downtown, managed by Moody National Management LP is currently looking for Servers to join our team.
All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match. Full-time associates also enjoy paid time off and comprehensive benefits (including medical, dental, and vision).
The Server will enhance customer service by effectively promoting, taking and delivering food and beverage orders in both the Restaurant and to Guest Rooms.
Essential Functions:
• Accurately and quickly take and place all food orders with the kitchen. Interact professionally and courteously with the guests during the process.
• Address all guest questions regarding cooking methods, menu items, specials and process of all items.
• Prepare and deliver beverage and dessert orders.
• Check food to ensure that appearance, temperatures and portions appear correct. Deliver food orders in a timely fashion.
• Prepare guest check accurately and present it for payment. Professionally address any related questions or concerns.
• Accurately process cash, credit or room charge payments from guests in accordance with established policies and procedures.
• Buss tables and clean dining area as necessary.
• Other duties as instructed by management.
Job Specifications:
• Solid working knowledge of related company and brand policies, procedures, and services.
• Ability to obtain required food preparation/food handling certifications to comply with applicable state and local ordiances and brand policies.
• Ability to obtain required alcohol beverage serving certifications to comply with applicable state and local ordiances and brand policies.
• Ability to safely and properly utilize knives.
• Ability to follow written instructions.
• Good command of the English language; second language proficiency desirable
• Excellent time management skills and ability to multi-task and prioritize work
• Ability to maintain customer focus
• Excellent organizational and planning skills
• Excellent interpersonal skills.
• Ability to work well in a team environment
• Ability to follow corporate and brand standards and procedures
Experience and Education:
• High School education or equivalent work experience
• 1+ years of experience in food services is highly desirable
• Minimum training required per year as assigned by the company
• Any additional training required by manager
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The employee is frequently required to stand, bend, kneel, walk and reach with hands and arms.
• This position requires the ability to occasionally lift products and supplies, up to 50 pounds.
• Ability and willingness to wear uniforms, protective clothing, including hair covers, gloves, aprons and safety shoes.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions at the Company’s discretion and on a case-by-case basis.
Work Environment:
• This job operates in a hotel restaurant environment. This role routinely uses standard kitchen equipment and/or utensils.
• Exposure to extremely hot food and beverages.
• Exposure and use of chemical cleaning solutions.
• This position may be full-time or part-time depending on business demands.
• This position works indoors but may be required to go outdoors occasionally.
• Work days may vary. This position may work AM or PM shift.
Read LessAt Moody, we believe that people are the most important ingredient of any business. It’s the people who ultimately determine what can be achieved. That’s why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the best real estate solutions possible.
The Hyatt Place North Charleston, managed by Moody National Management LP is currently looking for a Maintenance Technician to join our team.
All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match. Full-time associates also enjoy paid time off and comprehensive benefits (including medical, dental, and vision).
The Maintenance Technician supports the effective operation of the hotel by maintaining/repairing hotel physical assets in a timely, safe, and cost-effective manner.
Essential Functions:
• Perform preventive maintenance and necessary repairs on equipment, including kitchen, laundry, boiler, plumbing, pool, HVAC, electrical, and guest rooms; replace wall board, paint.
• Complete maintenance work orders, take equipment and meter readings, and maintain log to notify next shift, in accordance with hotel policies and procedures.
• Address guest requests/complaints in a courteous, efficient, safe manner.
• Clean and maintain department equipment and work areas.
• Inspect the hotel property in accordance with assigned schedule to ensure everything is in working order.
• Report inventory usages and shortfalls to department management.
• Respond to emergency situations including fire alarms, bomb threats, disasters, and power failures; notify the appropriate authorities in accordance with established procedures.
• Proactively identify safety hazards and report these to department management.
• Resolve elevator breakdowns in accordance with established procedures.
• Assist with maintenance of parking lot and snow removal as needed.
• Other duties as assigned by management.
Job Specifications:
• Working knowledge required to maintain and repair HVAC, electrical and plumbing equipment and perform carpentry, repair work, construction and renovation work.
• Ability to communicate effectively with guests and management.
• Ability to read and understand written operating instructions and work order requirements.
• Ability to operate all department equipment safely.
• Good command of the English language; second language proficiency desirable
• Excellent time management skills and ability to multi-task and prioritize work
• Ability to maintain customer focus
• Excellent organizational and planning skills
• Excellent interpersonal skills.
• Ability to work well in a team environment
• Ability to follow corporate and brand standards and procedures
Work Environment:
• This job operates in a hotel environment. This role routinely uses standard maintenance equipment.
• Use of paint, pool chemicals, oil, pesticides and other chemicals.
• This position is full-time.
• Work days and work hours may vary and overtime may be required.
• On Call is required.
• This position works indoors and outdoors.
Read LessAt Moody, we believe that people are the most important ingredient of any business. It’s the people who ultimately determine what can be achieved. That’s why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the best real estate solutions possible.
The Courtyard - Houston Medical Center/NRG Park, managed by Moody National Management LP is currently looking for a Front Desk Supervisor to join our team.
All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match. Full-time associates also enjoy paid time off and comprehensive benefits (including medical, dental, and vision).
Summary:
The Front Desk Supervisor supervises Front Desk operations during an assigned shift to achieve high levels of customer satisfaction by providing quality service and complying with corporate/brand policies and procedures while meeting/exceeding financial goals.
Essential Functions:
• Supervise Front Desk staff during assigned shift. Train and coach, resolve problems, and recommend disciplinary action as necessary.
• Personally conduct Front Desk activities; check guests in and out efficiently and courteously; respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution.
• Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.
• Prepare Front Desk reports in a timely and accurate manner; run room status reports and disseminate information to relevant departments and individuals; print cashiers reports and verify balances; update group information and relay information to affected departments.
• Implement Company/Brand programs to achieve service quality goals are achieved, while ensuring compliance with all specified policies and procedures; communicate with sales staff to define and implement sales strategies for improving occupancy levels and revenues.
• Monitor and maintain the Front Office systems and equipment to ensure optimum performance; report issues as necessary; monitor key control to maintain hotel security.
• Other duties as assigned by management.
Skills:
• General knowledge of other departments in the hotel, including a good understanding of basic operations and functions of all other departments and emergency systems, policies and procedures.
• Proficiency with Front Desk computer systems and with Word, Excel, and MS Outlook.
• Excellent problem-solving, interpersonal, written/verbal communication and telephone etiquette skills.
• ExcellentcommandoftheEnglishlanguage;secondlanguageproficiencydesirable
• Excellent time management skills and ability to multi-task and prioritize work.
• Strong customer service skills with a friendly and approachable demeanor.
• Ability to work well independently and in a team environment
Competencies:
• Approachability - Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early "knower", getting informal and incomplete information in time to do something about it.
• Communication Skills - Is able to communicate clearly and succinctly in a variety of communication settings, styles and methods; can get messages across that have the desired effect.
• Dependability - The extent to which the employee can be depended upon to be available for work, do it properly, and complete it on time with minimal supervision. The degree to which the employee is reliable, trustworthy, and persistent.
• Guest Relations - Communicates with guests in a professional and courteous manner. Puts their needs and wants first.
• Work Quality - Is dedicated to providing the highest quality products and services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and management by data; is willing to re-engineer processes from scratch; is open to suggestions and experimentation; facilitates a learning environment leading to the most efficient and effective work processes.
Education and Experience:
• High School diploma or equivalent.
• 1+ year of hotel front desk experience.
• All positions must also complete any additional training required by manager or as assigned by the Brand or Moody.
Physical Demands & Work Environment:
• This job operates indoors in a hotel environment.
• Ability to frequently stand, bend, kneel, walk and reach with hands and arms.
• Ability to occasionally lift products and supplies, up to 25 pounds.
Read Less