CLIENT COMMUNICATION & LEGAL ASSISTANT
LOCATION: Irvine, CA
STATUS: Full-time hourly ($20-$35/hour depending on experience)
SCHEDULE: Monday-Friday, 40 hours/week
HOW TO APPLY: Please send cover letter and resume
BENEFITS:
Health insurance benefits401(k) retirement plan with employer matchAccrued Paid Time Off (PTO) and paid holidaysRemote work options availableNewly-renovated office space directly across from Irvine Spectrum Center with covered parkingFitness center accessPOSITION DESCRIPTION:
Montevideo Law, PC dba Dog Bite Law Group is seeking an experienced and detail-oriented Client Communication and Legal Assistant with a heart for helping people, strong critical thinking skills, and a proactive approach to problem-solving. We are looking for someone who can be trusted to see their work through to completion with accuracy and dedication. At Dog Bite Law Group, our mission is to guide our clients through some of their darkest moments and fight for the justice they deserve. The Client Communication and Legal Assistant plays a vital role in achieving this mission by serving as the first point of contact for potential new clients. The ideal candidate effectively listens, builds positive relationships with clients, is highly organized, gathers pertinent information, and effectively explains the intake process, with the goal of closing intakes by signing appropriate cases.
SKILLS/REQUIRED QUALIFICATIONS:
Minimum 3-years experience in the personal injury fieldAbility to be very personable and connect with potential clients – like the client can feel you “smiling” through the phoneAbility to work independently as a self-starter, prioritize and meet deadlinesSelf-management and follow-up of tasks to full completion are essentialHigh-level listening skills to gain a thorough understanding of the client and their claimDemonstrated interviewing skills to know which questions to ask to gather more informationStrong written and oral communication skills to explain next steps to clients and prepare information for attorneyHighly organized and attention to detail, critical thinker and problem solverDriven, resilient and persistentIntegrity, strong work ethic, positive attitude, humility and driven to always improve, learn and growAbility to juggle multiple activities and work under multiple deadlinesMust be able to deal with confidential information in a professional mannerComputer literacy (MS Office, Box, PDF editing software, DocuSign, Salesforce CRM, general internet research)Valid driver’s license and auto insuranceESSENTIAL JOB FUNCTIONS:
Serve as the first point of contact for all incoming potential cases, representing the firm in a friendly and professional manner and making the potential clients feel heard and respectedListen to the potential clients’ stories and thoughtfully gather and document key informationEvaluate prospective clients’ claims and make recommendations to the attorney regarding whether the firm should accept the caseSchedule initial consultation appointments with lead attorney for promising potential casesOnboard new clients by completing necessary paperwork and putting together initial case files, or complete decline paperworkAccurate, detailed and timely documentation and data entry into SalesforceBe on the phone for several hours a day with clientsInvestigate, search and identify homeowners' insurance to open insurance claimsMaintain organized files, accurate notes and timely follow-up on assigned tasksADDITIONAL JOB FUNCTIONS:
Request, collect, organize and assemble initial medical history/chronology, photos, information and records from clientsResearch and gather information and evidence for cases and potential casesContact potential witnesses and draft/collect witness statementsRequest/collect medical records/billsRequest/collect Animal Control reports and dog history recordsOrganize and assemble exhibitsTrack case costsOther general pre-litigation supportScan and file mailPREFERRED QUALIFICATIONS:
Bilingual Spanish-English is a strong plusAssociates or Bachelor’s Degree is a plus, but not requiredTyping speed of at least 50 wpm with a high rate of accuracyWriting sample may be requestedCompany DescriptionMontevideo Law, PC, dba Dog Bite Law Group, is an experienced, boutique law firm based in Irvine, specializing in representing individuals who have suffered harm due to dog bites or attacks. Our mission is to protect the rights of victims, share their stories, and fight for the justice they deserve.