Job DescriptionJob DescriptionBenefits:
401(k)401(k) matchingCompetitive salaryEmployee discountsPaid time offTraining & developmentWellness resources
Join a Premier Concierge Medical Practice
Please read this listing carefully all the way through. Failure to follow the application instructions at the bottom of this post will result in your application not being considered.
Majestic MD Spa is a boutique, physician-led regenerative wellness practice in Monterey, CA. We are seeking a polished, dependable, and detail-oriented Medical Spa Operations Assistant to support both the client experience and the daily cleanliness, organization, and flow of our practice.
This is a hands-on role. A significant part of this position involves cleaning, sanitizing, resetting rooms, laundry, organizing supplies, maintaining restrooms, and keeping the entire practice looking immaculate at all times. We are not hiring a professional cleaning company, so this person must take real pride in keeping a luxury environment spotless, calm, and welcoming.
This is also a client-facing position. The right candidate will be warm, professional, service-minded, and comfortable helping clients before, during, and after services, including wellness therapies such as hyperbaric oxygen therapy.
We are looking for a reliable self-starter with strong attention to detail. Experience in hospitality, spa, wellness, medical, luxury retail, housekeeping, or high-end service environments is preferred.
We are not looking for a manager. We are looking for someone who is willing to roll up their sleeves, support the team, and help create an exceptional client experience from the front door to the treatment room.
Key Responsibilities
Client Experience & Practice Support
Provide warm, concierge-level service to clientsSupport client flow, scheduling, check-ins, and overall practice operationsAssist clients before, during, and after services, including hyperbaric oxygen therapyCommunicate with clients in a polished, professional, and service-oriented mannerSupport follow-ups, client communications, and retention touchpoints when appropriateAnticipate client and team needs without waiting to be askedContribute to a calm, refined, and high-touch client experienceHelp the team maintain a smooth, organized, and professional daily flow
Facility Care, Cleaning & Organization
Maintain a clean, fresh, polished, luxury-level environment throughout the entire practiceKeep treatment rooms spotless, organized, fully stocked, and prepared for servicesMaintain cleanliness of all client-facing and shared spaces, including reception, hallways, restrooms, common areas, and back-of-house spacesMonitor the practice throughout the day and promptly address anything that looks cluttered, untidy, or out of placeClean, sanitize, and reset treatment rooms before and after each client visitWipe down surfaces, counters, chairs, handles, equipment areas, and other high-touch areas throughout the dayHandle all laundry needs, including removing, washing, drying, folding, and restocking linens, towels, robes, and related itemsCheck and refresh restrooms throughout the day, including restocking toilet paper, paper towels, soap, and other essentialsSweep, vacuum, and mop floors at the end of each dayEmpty trash and replace liners as neededRestock supplies in treatment rooms, restrooms, and common areasOrganize cabinets, storage areas, supply closets, laundry areas, and back-of-house spacesClean and sanitize toilets weekly, or more often as neededTake ownership of daily facility upkeep, since the practice is not using a professional cleaning company
The ideal candidate:
Takes pride in cleanliness, order, and presentationIs comfortable with hands-on cleaning and facility upkeep as a core part of the roleHas excellent customer service skills and a polished professional presenceIs dependable, punctual, proactive, and trustworthyIs detail-oriented and notices what needs to be doneEnjoys supporting a small, high-performing teamIs comfortable in a boutique medical or wellness environmentHas experience in hospitality, spa, medical, housekeeping, luxury retail, or service-based businessesIs open-minded and interested in innovative wellness therapiesCan stay calm, professional, and positive in a fast-paced settingUnderstands that no task is beneath them when it contributes to the client experience
Qualifications
Prior experience in hospitality, spa, medical, wellness, housekeeping, luxury retail, or customer service preferredStrong attention to detail requiredExcellent communication and professional demeanor requiredMust be comfortable cleaning, organizing, restocking, laundry, room resets, floors, and restroom upkeepMust be able to stand, walk, bend, lift light supplies/laundry, and stay active throughout the shiftMust be reliable, punctual, and comfortable working independentlyMust be available for some evenings and weekends based on client demand
Compensation & Benefits
Competitive hourly pay based on experienceCommission and bonus opportunities when applicablePaid time off and holidaysGrowth opportunities within a forward-thinking concierge medical practiceSupportive, professional, and refined work environment
Schedule Expectations
This position may include evenings and weekends to meet client demand. Schedules are planned in advance.
Why Join Us?
Majestic MD Spa is a boutique, physician-led regenerative wellness practice focused on delivering personalized, concierge-level care in a refined setting. Every detail matters here from the way clients are greeted to the cleanliness of the rooms, floors, restrooms, and the calm, polished feel of the space.
This is a great opportunity for someone who enjoys service, organization, wellness, and creating a beautiful environment where clients feel genuinely cared for.
How to Apply
Submit your resume and a brief cover letter explaining why this role is a good fit for you to:
drlisa@majesticmdspa.com
In your cover letter, please specifically answer:
Are you comfortable with cleaning, laundry, room resets, end-of-day floors, restroom upkeep, and maintaining the daily appearance of the practice as a major part of this role?
Applications that do not answer this question will not be considered.
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