We are the first Clarion Pointe in Florida!!! We are excited to build a team that will hold the highest standard of our culture, belief and operation.
SUMMARY
The General Manager manages hotel to ensure efficient and profitable operation by performing the following duties personally or through effective delegation of subordinates.
QUALIFICATIONS
To perform this job successfully, a General Manager must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
ESSENTIAL JOB FUNCTIONS
Ensures compliance with company/franchise standards for personnel administration and performance, service to patrons, and room ratesDelegates authority and assigns responsibility to all employees; supervises work activities of all employees • Ensures staff received proper training for each position, including safety training and standard operating proceduresAllocates funds, authorizes expenditures and assists Area Director in budget planningMonitors cost controls on a regular basisPerforms duties of a Sales and Marketing manager including making marketing calls; attending community business functions; working with travel agents and direct bill accounts; and coordinating sales promotionsInspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearanceAnswers patrons’ complaints and resolves problems to maintain Guest SatisfactionHandles and resolves employee issuesConducts annual wage scale surveys and ensures employee wages follow wage and salary guidelinesAdheres to all franchise and company procedures and regulations as well as standard operating proceduresEnsures employee paperwork, work schedules and payroll are completed and submitted in a timely mannerAudits daily reports and processes monthly paperwork • Orders supplies and equipment as needed and in accordance to company proceduresAvailable 24/7 with reliable transportationAll other duties as assigned.COMPETENCY
To perform the job successfully, the General Manager should demonstrate the following competencies
Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topicsCustomer Service – Manages difficult or emotional customer situations. Responds promptly to customer need; Responds to requests for service and assistanceInterpersonal – Maintains confidentialityOral Communication –Responds well to questions; Demonstrates group presentations skillsTeam Work – Contributes to building a positive team spiritWritten Communication – Writes clearly and informatively; Able to read and interpret written information.Delegation – Delegates work assignments; Provides recognition for resultsManaging People – Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products, and services; Continually works to improve supervisory skillsQuality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughnessDiversity – Shows respect and sensitivity for cultural differences; Promotes a harassment-free environmentOrganizational Support – Follows policies and procedures including, but not limited to, dress code policiesAdaptability – Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on timeDependability – Commits to long hours of work when necessary to reach goalsInitiative – Asks for and offers help when neededInnovation – Generates suggestions for improving work; Develops innovative approaches and ideasJudgment – Exhibits sound and accurate judgment; Includes appropriate people in decision-making processPlanning/Organizing – Prioritizes and plans work activitiesProfessionalism, - Treats others with respect and consideration regardless of their status or position.Quality – Looks for ways to improve and promote qualityQuantity – Strives to increase productivitySafety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properlyEDUCATION/EXPERIENCE
Bachelor’s degree from four-year college or university; or one to two years related experience and training; or equivalent combination of education and experience.
LANGUAGE ABILITY
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER SKILLS
To perform this job successfully, an individual should have knowledge of Word processing software; spreadsheet software and Internet software.
CERTIFICATES AND LICENSES
Valid Driver’s License required
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is frequently exposed to wet or humid conditions (non-weather); work near moving mechanical parts; work in high, precarious places and fumes or airborne particles. The employee is occasionally exposed to toxic or caustic chemicals; outdoor weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to taste and smell. The noise level in the work environment is usually moderate.The employee must regularly lift an/and or move up to 10 pounds and occasionally lift and/or move up to 50 poundsCOVID Safety Measures/Precautions
1. We provide masks
2. Sanitizers are readily available
3. Observes the rest of CDC rules and guidelines
Read LessPosition: Guest Service Associate (Must have HOTEL experience)
Job description:
Provide excellent guest service in an efficient, courteous professional manner. Must be able to follow company standards with the goal of being an outstanding team member to the company, the guests and the TEAM. Initiate selling strategies to enhance the hotel revenue. This is a 58 room hotel, and everyone is expected to be independent and can effectively work with less supervision.
This is open for Full time and Part time positions.
Times: 7a-3pm, 3p-11p, 11p-7a (subject to change)
PRE REQUISITES
Guest Service Associate have access to guestrooms and property therefore character traits of honesty and trustworthiness are essential to this position. Associates must pass the background check, per company policy. Experience in Hotel a must, and in service, sales, telesales or guest relations type of industry is a plus.
PHYSICAL REQUIREMENT: Must be able to perform physical activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating. For this position specifically:
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
• Must be able to stand for eight hours, bend, stretch, reach.
• Must be able to see and hear clearly.
• Must be able to speak and read English, the ability to communicate in another language may be helpful.
• Must display professionalism, honesty and trustworthiness at all times.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge in:
• Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
• CHOICE ADVANTAGE property management system knowledge preferred
• Reservations procedures including cancellations and "walking" guest
• Phone etiquette and answering procedures, must be able to answer inquiries of shopping, dining, entertainment and travel directions.
• Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
• Manager on Duty functions when necessary or as scheduled.
• Must be able to work on your own without supervision.
Skills:
• Computer literate to thoroughly operate property management system: post charges, make adjustment, compute bills, collect payment, make change and analyze folios.
Abilities:
• Strong leadership skills. Ability to efficiently run the shift with less or no supervision.
• Improve our Review scores by handling guest concerns effectively.
• Multi task, remain associate and guest service oriented.
• Effectively communicate with guests and/or co-workers, receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
• Assist with guest issues with professionalism, maintaining courteous attitude.
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