Apply now: Vice President – Director, AI Operations, Incident Management & Application Support, location is Hybrid. The start date is ASAP for this permanent position.
Job Title: Vice President – Director, AI Operations, Incident Management & Level 2 Application Support
Location-Type: Hybrid Onsite in Baltimore, MD
Start Date Is: ASAP
Duration: Permanent
Compensation Range: $150,000 - $175,000
Benefits: Eligible for Health, Dental, Vision, 401K, PTO
Must be authorized to work in the U.S. This position is not eligible for sponsorship.
Job Description:
Our client is seeking a Vice President – Director of AI Operations, Incident Management, Problem Management, and Level 2 Application Support to lead the strategy, execution, and continuous improvement of enterprise technology operations. This executive will be responsible for modernizing operational support through AI Ops, intelligent automation, observability, and data-driven decision making with the goal of minimizing incidents, maximizing service availability, and improving customer experience. The ideal candidate is an experienced technology operations leader who has successfully transformed enterprise support organizations from reactive to proactive operating models.
Day-to-Day Responsibilities:
• Develop and execute the enterprise strategy and roadmap for Incident Management, Problem Management, AI Operations, and Level 2 Application Support.
• Establish long-term operational excellence initiatives focused on resiliency, service restoration, automation, and issue prevention.
• Define operational KPIs, SLAs, SLOs, and maturity metrics.
• Provide executive leadership during major incidents and oversee enterprise incident governance.
• Improve incident response processes, escalation procedures, operational playbooks, and communication standards.
• Drive improvements in Mean Time to Detect (MTTD), Mean Time to Restore (MTTR), incident response, and customer impact reduction.
• Lead the enterprise Problem Management practice, including root cause analysis, governance, corrective actions, and continuous improvement initiatives.
• Analyze operational trends and recurring issues to improve platform stability and eliminate operational toil.
• Oversee Level 2 Application Support teams responsible for diagnosing, troubleshooting, and restoring application services.
• Establish support models, staffing strategies, SOPs, knowledge articles, runbooks, and operational procedures.
• Partner with Engineering, Infrastructure, Architecture, Cybersecurity, Product, and Business teams to improve operational readiness and service reliability.
• Develop and execute an enterprise AI Ops strategy leveraging machine learning, predictive analytics, event correlation, and intelligent automation.
• Drive implementation of automated alerting, automated triage, root cause identification, and self-healing capabilities.
• Identify opportunities to automate repetitive operational tasks using AI, scripting, orchestration, and workflow automation.
• Lead governance forums and present operational performance, risk assessments, and strategic recommendations to executive leadership.
• Build, mentor, and develop high-performing operational support teams while fostering a culture of accountability, innovation, and continuous improvement.
Minimum Requirements:
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 10 years of progressive experience supporting enterprise technology operations.
• 7 years of leadership experience managing Incident Management, Problem Management, Production Operations, Site Reliability, Application Support, or related functions.
• Extensive experience leading enterprise Incident Management and Problem Management programs.
• Experience managing large-scale, customer-impacting production incidents and operational recovery efforts.
• Strong understanding of enterprise application architectures, distributed systems, infrastructure, and cloud technologies.
• Experience with observability, monitoring, event management, and operational intelligence platforms.
• Proven experience implementing automation, orchestration, or AI-driven operational solutions.
• Experience establishing KPIs, SLAs, SLOs, operational dashboards, and continuous improvement programs.
• Strong executive communication, presentation, and stakeholder management skills.
• Demonstrated ability to lead cross-functional enterprise technology organizations.
• Strong analytical, problem-solving, and strategic decision-making abilities.
• Ability to balance executive leadership with hands-on operational execution.
Preferred Qualifications:
• Experience implementing AI Ops platforms.
• Experience with Grafana, Elastic, OpenTelemetry, BigPanda, OpsRamp, Dynatrace, Splunk, Datadog, or similar observability platforms.
• Financial services or other highly regulated industry experience.
• Experience supporting AWS, Azure, or Google Cloud Platform environments.
• Site Reliability Engineering (SRE) leadership experience.
• Experience driving enterprise operational transformation initiatives.
• Experience implementing intelligent automation and self-healing technologies.
Preferred Certifications:
• ITIL 4 Managing Professional or ITIL Expert
• AWS Certified Solutions Architect
• Microsoft Azure Solutions Architect Expert
• Google Professional Cloud Architect
• Certified Kubernetes Administrator (CKA)
• Site Reliability Engineering (SRE) Certification (preferred)
Job Description:
Support cloud infrastructure and automation initiatives by developing infrastructure-as-code, configuration management, and CI/CD solutions while helping onboard new cloud environments and improve operational efficiency through automation.
Day-to-Day Responsibilities:
Develop and maintain Ansible playbooks and roles for infrastructure automationBuild and troubleshoot Terraform modules and infrastructure deploymentsAutomate manual deployment and provisioning processesSupport and maintain GitLab CI/CD pipelinesAssist with onboarding new cloud customers and infrastructure buildsDeploy and support Docker and Kubernetes workloadsAdminister and troubleshoot Linux environmentsCreate technical documentation, SOPs, and runbooksSupport monitoring, logging, and cloud infrastructure operationsUtilize AI tools to improve automation and operational efficiencyMinimum Requirements:
2–4 years of DevOps or Cloud Infrastructure experience3 years of hands-on Ansible experience, including playbook and role developmentTerraform experience with modules and infrastructure-as-code conceptsExperience automating manual operational processesLinux administration and troubleshooting experienceBash or Python scripting experienceExperience with CI/CD concepts and pipelinesBachelor's degree in Computer Science or equivalent practical experienceStrong communication skills and eagerness to learn in a collaborative environmentPreferred Qualifications:GitLab CI/CD experienceDocker and Kubernetes experienceAWS, Azure, or GCP experienceHashiCorp Vault or secrets management experienceRBAC or SSO knowledgeLogging and monitoring tools experienceNetworking fundamentals (DNS, TCP/IP, routing, subnetting)Experience supporting SAP or enterprise cloud platforms Read LessApply now: Senior Storage Administrator, location is Owings Mills, MD. The start date is ASAP for this 12-month contract position.
Job Title: Senior Storage Administrator
Location-Type: Hybrid (Owings Mills, MD – 2 Days Onsite Per Week)
Start Date Is: ASAP
Duration: 12-Month Contract (Potential Extension up to 2 Years)
Compensation Range: $50/hr - $54/hr W2
Benefits: Eligible for Health, Dental, Vision, 401K
Must be authorized to work in the U.S. This position is not eligible for sponsorship.
Job Description:
Our client is seeking a Senior Storage Administrator to manage and optimize enterprise storage infrastructure supporting mission-critical environments across multiple data centers. This individual will administer block, file, and object storage environments while ensuring high availability, performance, disaster recovery readiness, and security. The ideal candidate has deep expertise with Dell EMC and Pure Storage platforms, strong SAN/NAS administration skills, and experience supporting enterprise VMware environments.
Day-to-Day Responsibilities:
• Administer enterprise block, file, and object storage environments.
• Provision and expand storage allocations, including LUN provisioning, host mapping, masking, and storage expansions.
• Manage Dell EMC PowerMax/VMAX, PowerScale (Isilon), and Pure Storage platforms.
• Administer SAN infrastructure including Cisco MDS switches, Fibre Channel fabrics, zoning, and VSANs.
• Manage NAS environments supporting SMB/CIFS and NFS file services.
• Monitor storage capacity, performance, and availability while proactively identifying optimization opportunities.
• Perform storage replication, snapshots, disaster recovery testing, and recovery operations.
• Troubleshoot complex storage, networking, VMware, and infrastructure issues while coordinating with hardware vendors.
• Execute firmware upgrades, patching, maintenance, and lifecycle management activities.
• Remediate storage-related security vulnerabilities and support audit requirements.
• Maintain storage documentation, runbooks, inventory records, and operational procedures.
• Partner closely with virtualization, server, backup, cloud, and infrastructure teams.
• Lead or support storage migration and modernization initiatives.
• Participate in a rotating 24/7 on-call schedule supporting critical production systems.
Requirements:
Must-Haves:
• 7 years of enterprise storage administration experience.
• Strong hands-on experience with Dell EMC PowerMax/VMAX, PowerScale (Isilon), and Pure Storage.
• Expert-level SAN/NAS administration experience including Fibre Channel, iSCSI, Cisco MDS, SMB/CIFS, and NFS.
• Experience with storage provisioning, LUN allocation, host mapping, masking, replication, snapshots, and performance tuning.
• Strong troubleshooting experience across enterprise storage, networking, and VMware environments.
• Experience supporting enterprise disaster recovery operations, storage replication, and DR testing.
• Experience collaborating with server, virtualization, backup, and infrastructure teams.
• Strong understanding of enterprise storage performance monitoring and capacity planning.
• Experience working within ITIL processes including change management and incident management.
• Strong communication, documentation, and troubleshooting skills.
• Comfortable participating in a rotating 24/7 on-call schedule.
Nice-to-Haves:
• Experience with Amazon FSx for NetApp ONTAP or similar cloud storage platforms.
• Experience with NetApp ONTAP, SnapMirror, and SnapVault.
• PowerShell or Python scripting experience.
• Hybrid cloud infrastructure experience.
• Experience leading enterprise storage migration or modernization initiatives.
• Financial services or other large enterprise environment experience.
Preferred Certifications:
• Dell EMC Proven Professional Certification
• Cisco CCNP Data Center
• VMware VCP-DCV
• NetApp Certified Data Administrator (NCDA)
• ITIL Foundation Certification
Job Title: AI Product Manager
Location-Type: Remote (U.S. Based)
Start Date Is: ASAP
Employment Type: Permanent
Compensation Range: $140,000–150,000 Base Salary
Benefits: Comprehensive Medical, Dental, Vision, PTO, 401(k), and Company Benefits
Travel: Approximately 25% (Quarterly Product Summits, Customer Meetings, and Team Offsites)
Must be authorized to work in the U.S. This position is not eligible for sponsorship.
Seeking an experienced AI Product Manager to lead the rapid experimentation, validation, and launch of AI-powered B2B products. This individual will partner closely with customers, Product leadership, AI engineers, and cross-functional stakeholders to transform innovative ideas into production-ready solutions that deliver measurable business value.
This role requires an entrepreneurial product leader who thrives in ambiguity, enjoys solving complex customer problems, and has a proven track record of building AI products from concept through launch. The ideal candidate has experience leading customer discovery, rapidly prototyping new capabilities, validating solutions through pilot programs, and balancing innovation with regulatory and governance requirements.
Day-to-Day ResponsibilitiesLead AI product initiatives from concept through pilot, launch, and ongoing product evolutionPartner directly with customers to identify business challenges, validate AI solutions, and gather feedback throughout pilot engagementsCollaborate closely with AI engineers, designers, and cross-functional teams to rapidly prototype, test, and iterate on new AI capabilitiesOwn and prioritize the product backlog within Jira, making roadmap decisions based on customer feedback, business value, and technical feasibilityDrive product discovery activities including user research, experimentation, proof-of-concepts, mockups, MVP development, and rapid validationTranslate successful pilots into scalable, production-ready AI product capabilitiesNavigate AI governance, compliance, privacy, and regulatory considerations throughout the product lifecyclePartner with Product, Engineering, Design, Customer Success, and Go-to-Market teams to deliver high-impact AI solutionsMonitor product performance, customer adoption, and success metrics to continuously improve AI-powered experiencesCommunicate product vision, priorities, roadmap decisions, and business outcomes to executive leadership and key stakeholdersChampion an experimentation mindset while balancing speed, quality, and long-term product strategyMinimum Requirements5 years of Product Management experience with recent ownership of AI-powered software productsDemonstrated experience launching AI or Generative AI products within a B2B SaaS environmentExperience leading products from concept through customer validation, pilot programs, and production launchStrong customer discovery experience with the ability to translate customer feedback into product strategy and roadmap decisionsExperience partnering directly with AI/ML engineers to rapidly prototype, validate, and deliver innovative solutionsExperience prioritizing product backlogs and managing Agile development processes using JiraStrong understanding of AI technologies including Large Language Models (LLMs), Generative AI, Machine Learning, Computer Vision, or related technologiesExperience working within regulated industries or navigating governance, privacy, security, or compliance considerationsExcellent communication, stakeholder management, prioritization, and cross-functional leadership skillsEntrepreneurial mindset with the ability to operate independently in fast-paced, evolving product environmentsPreferred QualificationsExperience building 0-to-1 AI products or launching entirely new product linesBackground working within AI Innovation Labs, Emerging Technology teams, or startup environmentsExperience with AI-powered customer experiences, copilots, intelligent assistants, or workflow automationExperience bringing proof-of-concepts and MVPs into commercial productionExperience supporting enterprise B2B SaaS platforms serving government, financial services, healthcare, or other highly regulated industriesFamiliarity with prompt engineering, retrieval-augmented generation (RAG), AI evaluation frameworks, or AI governance best practicesExperience collaborating with executive leadership to define product strategy, prioritize investments, and drive innovation initiativesPassion for leveraging AI responsibly to solve meaningful customer problems while delivering measurable business outcomes Read LessApply now: Principal Mobile Engineer, location is Hybrid (4 days/week onsite in Atlanta, GA). The start date is ASAP for this permanent position.
Job Title: Principal Mobile Engineer
Location-Type: Hybrid (4 days/week onsite – Atlanta, GA)
Start Date Is: ASAP
Duration: Permanent
Compensation Range: $170,000 – $185,000 annually 15% target bonus
Benefits: Eligible for Health, Dental, Vision, 401K, PTO
Must be authorized to work in the U.S. This position is not eligible for sponsorship.
Job Description:
Seeking a Principal Mobile Engineer to lead technical design and feasibility efforts for enterprise-scale, customer-facing mobile applications while partnering closely with product and engineering leadership to deliver scalable, high-quality solutions.
Day-to-Day Responsibilities:
Partner with product teams to evaluate feature feasibility and technical effort.Create detailed technical implementation documentation aligned with enterprise architecture.Lead technical design discussions and serve as the mobile subject matter expert.Provide guidance and technical direction to engineering teams throughout development.Build proof-of-concepts to evaluate new technologies and approaches.Support tooling integrations including authentication, observability, monitoring, and analytics.Translate complex technical concepts into business-friendly recommendations.Assist with production support, troubleshooting, and release activities.Contribute to long-term mobile architecture and technology roadmap.Research emerging technologies and recommend improvements to the platform.Minimum Requirements:
7–10 years of software engineering experience with strong end-to-end/full-stack knowledge.5 years of hands-on React Native development.Strong JavaScript and Node.js experience.Experience building enterprise, customer-facing mobile applications.Experience with authentication and authorization platforms (Auth0 or similar B2C identity solutions).Experience integrating payment solutions (Apple Pay, Google Pay, PayPal, etc.).Experience implementing push notifications.Strong understanding of REST APIs and mobile application architecture.Experience collaborating directly with product managers and business stakeholders.Excellent communication skills with the ability to influence technical and non-technical audiences.Experience creating technical documentation and implementation specifications.Familiarity with Git, Jira, Confluence, and Agile methodologies.Bachelor's degree in Computer Science, Information Technology, or a related field.Preferred Qualifications:TypeScript experience.Python, Bash, or other scripting languages.CI/CD pipeline experience.Terraform or Infrastructure-as-Code exposure.GraphQL experience.Feature flag implementation.Design systems and design token experience.Next.js or React-based frameworks.Cloud infrastructure knowledge.GitHub Copilot or AI-assisted development experience.CMS experience (Sitecore or similar).QSR, retail, or consumer-facing digital platform experience. Read LessApply now: Senior Content Designer, Commercial Business Unit, location is Remote. The start date is ASAP for this 6-month contract position.
Job Title: Senior Content Designer, Commercial Business Unit
Location: Remote
Start Date Is: ASAP
Duration: 6-month Contract (strong potential to extend)
Compensation Range: $64 - $69 / hour W2
Benefits: Eligible for Health, Dental, Vision, 401K
Must be authorized to work in the U.S. This position is not eligible for sponsorship.
Job Description:
We are seeking an experienced Senior Content Designer to help shape intuitive, user-centered experiences across connected fitness products, mobile applications, web platforms, and internal tools for a growing commercial business team. This role partners closely with Product Design to define content strategy, improve user experiences, and deliver clear, effective messaging across multiple digital touchpoints.
Day-to-Day Responsibilities:
Design, write, edit, and test in-product content across web and mobile experiencesCreate clear, user-focused messaging that supports seamless customer journeysOwn content design projects from discovery through deliveryCollaborate closely with Product Design, Product Management, Engineering, Research, Marketing, Data Science, Legal, and Localization teamsBuild content frameworks and help define content strategy for new product experiencesCreate high-fidelity content mocks in Figma using existing design systemsContribute to content standards, design systems, and style guidelinesPresent design concepts, incorporate stakeholder feedback, and iterate on solutionsSupport both consumer-facing experiences and internal operational toolingMinimum Requirements:
5 years of experience as a Content Designer, UX Writer, or Content Strategist in software productsExperience at consumer-facing technology companiesExperience working in fast-paced, startup-like environmentsB2B product experiencePortfolio showcasing end-to-end case studies with consumer-facing digital productsExperience creating content strategies across multiple platforms and user touchpointsStrong understanding of UX principles and content design best practicesAbility to create frameworks, brainstorm concepts, and solve complex UX problemsExcellent presentation and communication skillsExperience collaborating cross-functionally with design, product, and engineering teamsProficiency with Figma, Claude, and SlackComfortable leveraging AI tools to improve workflows and design processesSelf-motivated, organized, collaborative, and proactiveAvailable to work 20 hours per week, Monday–Friday between 9:00 AM–1:00 PM or 10:00 AM–2:00 PM ESTPreferred Qualifications:Experience designing connected device or fitness experiencesExperience designing B2B operational toolsExperience working across web, mobile, TV, and other digital platformsFamiliarity with enterprise software or commercial technology products Read Less