The Museum of Modern Art is currently accepting applications for a permanent Sales Associate in the Design Store located at 44 West 53rd Street, across from the Museum. Reporting to the Store Manager, the Sales Associate is expected to deliver a knowledgeable, thoughtful and inspiring customer service experience which plays an integral role in achieving the stores sales and metric goals. Additionally, Sales Associates are expected to uphold the MoMA standards, policies and procedures as well as proactively connect to the Museum to support a holistic visitor experience.
Focused Responsibilities:
Provides G.R.E.A.T. customer service. (Greet. Relate. Engage. Affirm. Thank.)Proactively reaches out and engages customers on a regular basis.Maintains a professional and positive presence on the sales floor.Performs register transactions, including sales, memberships, email capture and gift wrap.Responds to customer inquiries and assists in making selections.Maintains a high level of Museum and product-related knowledge.Executes daily stock maintenance by ensuring that all merchandise and fixtures are signed, displayed, lit and clean.Participates in physical inventory.Opens and closes cash registers and is held accountable for any discrepancies noted by manager.Complies with all zoning and scheduling.Participates in all MoMA Design Store, Museum and vendor trainings.Advises Assistant Store Manager, Operations on out of stock merchandise and inventory discrepancies.Performs any other duties reasonably related to the functions described above.Community Responsibilities:
Visits the Museum regularly.Attends product, vendor and customer service training.Participates in advanced education opportunities as offered.Attends staff meetings.Requirements:
High school diploma or equivalent.Minimum one year in retail sales.Committed to delivering a high level of customer service.Strong verbal, organizational and communication skills.Able to perform physical tasks as needed.Interest in design, books, art, and architecture is desirable.Fluency in foreign language a plus.Proficiency with POS, Email, Inventory Management Systems.Salary: The salary for this position is $26.59 per hour.
Application instructions: Applicants should submit a resume and a statement of interest.
Equal Employment Opportunity Policy Statement: Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the Museum, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, arrest or conviction record to the extent required by applicable law, credit history, or any other protected category as established by applicable law, including the New York City Human Rights Law ("NYCHRL").
This is a unionized position at MoMA with covered employees represented by Local 2110, UAW, AFL-CIO.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Read LessThe Museum of Modern Art is currently accepting applications for a Guest Specialist who create a highly positive experience for Museum guests that is conducive to repeat visitation, membership conversion, and positive word of mouth for the Museum.
Responsibilities:
Sells daily and advance Museum admission, film, and program tickets, memberships, and member guest passes. Conducts zip code survey and collects other important visitor information for the Museum's research and marketing initiatives. Processes credit cards and coupons, rings up cash, and issues change.Generates proactive membership sales efforts throughout the Museum, contributing to the Museum's membership sales goals.Proactively and warmly welcomes guests and assists with visit planning in the lobby and at various locations throughout the Museum. Resolves general complaints from guests and members on site.Stays abreast of current and upcoming exhibitions, films, educational programs, and marketing campaigns. Attends the Morning Meeting at the beginning of every shift. Reads and absorbs information in daily notes.Validates admission at points of entry to galleries.Ensures smooth flow of visitors by proactively guiding visitors to various queues and spaces.Helps maintain organization, cleanliness and preparedness with supplies and relevant materials at all posts including ticketing desks, scan podiums and Lab spaces. Keeps Museum information boxes filled with relevant printed information. Ensures signage is properly placed.Drafts routine correspondence in response to incoming mail and e-mail from members and visitors. Updates Membership database as necessary including address and name changes.Assists with Member events including member exhibition previews, member gallery talks, and other onsite programs. Assists with event RSVPs as needed.Reports to management any issues of cleanliness or public safety in public spaces.Assists Lobby Managers in organizing and presenting periodic training programs for new staff members. Demonstrates lobby systems to new staff during the initial shadowing period.Attends seasonal Membership marketing meetings to learn about upcoming promotions and efforts. Coordinates onsite promotion fulfillment.Resolves service escalations from Guest Assistants; alerts Management if necessary.Frequently performs the functions of different positions within the Visitor Experience teams, specific to Membership (e.g., Guest Specialist), and Retail Stores (Sales Associate), as assigned by management based on business needsParticipates and completes all mandatory training.Performs any duties reasonably related to the functions described above.Requirements:
Bachelor's degree or equivalent.Previous experience interacting with the general public and proficiency with languages in addition to English strongly preferred.Proficiency with using technology, including mobile devices, Google workspace, point of sale software.Exceptional customer service skills, customer service experience, passion for the arts.Must be available to work weekends and holiday periods.This position is in scope of the Payment Card Industry Data Security Standard (PCI) DSS), therefore, any offer of employment for this position will be contingent on the satisfactory completion of a criminal background check. The background check will be performed by an outside vendor in compliance with all applicable federal, state, and city statutes.Reports to: Managers of Visitor Engagement
Salary: This position pays $26.59 per hour.
To apply, please visit MoMA Jobs. Applicants should submit a resume and a statement of interest.
Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the Museum, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, arrest or conviction record to the extent required by applicable federal, state, and city statutes, including the New York City Human Rights Law ("NYCHRL").
This is a unionized position at MoMA with covered employees represented by Local 2110, UAW, AFL-CIO.
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