Hourly: $28.00
Why You'll Love This RoleAs a Shift Leader at Molly Moon's, you play a key leadership role during each shift, setting the tone, supporting your team, and making sure every customer leaves happy. This is a hands-on, people-forward role for someone who enjoys responsibility, thrives in a fast-paced environment, and wants to grow their leadership skills. You'll lead from the floor, coach teammates in real time, and partner closely with the Shop Manager to keep the shop running smoothly. If you care about hospitality, teamwork, and doing things well and you like being in the middle of the action, you'll love this role.
What You'll DoLead Great ShiftsOpen and close the shop with confidenceDelegate tasks, assign breaks, and keep service flowing smoothlyStay calm during rushes and help the team succeed.Deliver Excellent HospitalityModel kind, generous hospitality every shiftMake sure every customer feels seen and welcomedHandle customer concerns with warmth and professionalismSupport & Develop the TeamCoach teammates in real time using clear, supportive feedbackShare priorities, updates, and wins with the next lead or captainHelp maintain a positive, collaborative team cultureKeep the Shop Running SmoothlyFollow cash-handling, security, and key-holding proceduresOperate Square POS, including special transactionsMaintain cleanliness, food safety, and organization standardsWho We're Looking ForA reliable, people-first leader who enjoys supporting othersExperience leading or supporting a team in a fast-paced, customer-facing environment (prior shift lead or supervisory experience a plus)Strong communication skills and a calm presence under pressureAvailability for late nights, weekends, and peak summer monthsCompensation & Benefits$28.00/hr, with room to growPay growth: A 1%2% merit raise for every 1,800 hours worked, plus an annual cost-of-living adjustment based on the Seattle CPITime off: Paid Sick & Safe Time and PTO after 6 monthsHealth: Zero-premium medical, dental, and vision for eligible employeesHolidays: Four time-and-a-half holidays per yearExtras: ORCA transit pass, $50 non-slip shoe stipend, Employee Assistance Program(EAP), and 401(k) with employer matchFamily support: Childcare subsidiesAnd yes - all the ice cream scoops you can eat Read Less