Location: Remote (U.S.-based only)
Job Type: 30 hours/week
ModernMD is committed to providing compassionate, efficient, and high-quality care to every patient we serve. As part of our ongoing commitment to patient satisfaction and continuity of care, we are expanding our team to include dedicated Patient Follow-Up Call Specialists who ensure patients feel supported even after their visit ends.
Position OverviewWe are seeking a Bilingual Patient Follow-Up Call Specialist to join our growing team. In this role, you will connect with patients after their visits to ensure they had a positive experience, answer any questions, assist with next steps in their care, and address any concerns. This is a remote position with availability of 30 hours per week.
Key ResponsibilitiesPlace follow-up phone calls to patients to check in after their visit and provide assistance or guidance.
Collect and document patient feedback, concerns, or satisfaction metrics.
Support patients in understanding follow-up care instructions or scheduling needs.
Respond to patient questions or concerns with empathy and professionalism.
Communicate in both English and Spanish to accommodate diverse patient populations.
Accurately log call details and escalate any clinical or service-related issues to the appropriate team.
Maintain patient confidentiality and comply with HIPAA and organizational standards.
QualificationsBilingual in English and Spanish – required
Must be based in the U.S. and legally authorized to work
Available 30 hours a week
Previous experience in a healthcare, medical office, or patient support environment – required
Excellent verbal communication and listening skills
Strong attention to detail and ability to document information accurately
High level of empathy, patience, and professionalism
Comfortable working independently in a remote setting
Proficiency with phone systems, email, and basic documentation tools
Preferred QualificationsFamiliarity with EMR systems (e.g., Athenahealth, Epic, etc.)
Experience in urgent care, outpatient services, or healthcare call centers
Understanding of HIPAA and best practices for patient communication
What We OfferRemote work flexibility
A supportive, patient-centered team culture
Apply today to make a meaningful impact on the patient experience at ModernMD.
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