Full-Time Call Center Representative/Fact Checker. 100-year old Evanston company seeks FT Fact Checker/Call Center Rep. for editorial research. No sales. Duties consist of placing outbound calls to collect and verify data. Some data entry (25+ WPM) required. 8:30-4:30 M-F. Remote work a possibility once in-office training is complete.
Prior call center experience is a plus. Near CTA & Metra.
Benefits for this position include:
Full Medical and Dental InsuranceSupplemental InsuranceTransportation Benefit401-K Retirement PlanPaid Holiday and Vacation
ABOUT US:
Manufacturers' News, Inc (MNI) is the nation's largest and oldest compiler and publisher of industrial directories and databases. Starting with our flagship publication, the Illinois Manufacturers Directory first published in 1912, we've grown to publish industrial information on all fifty states, and remain the nation's one-stop source for information on U.S. manufacturers.
Company DescriptionMNI is a small, family-owned company that treats its employees like family. We offer a fun, laid-back environment with business casual dress attire. Our 80 employees work both in our Evanston office and remotely, and the owner is here and accessible every day. We are conveniently located close to both the CTA and Metra stations. There’s a reason why so many employees have been here for decades!Company DescriptionMNI is a small, family-owned company that treats its employees like family. We offer a fun, laid-back environment with business casual dress attire. Our 80 employees work both in our Evanston office and remotely, and the owner is here and accessible every day. We are conveniently located close to both the CTA and Metra stations. There’s a reason why so many employees have been here for decades! Read Less
IT Support Specialist (Entry Level--On Site)
Are you looking to break into IT the right way?
Not by sitting in a narrow help desk role...
But by getting real, hands-on experience across internal IT support, Microsoft systems, networking, security, and business applications?
We are looking for someone who:
Doesn't need to know everything, but knows how to figure things outIs comfortable researching, troubleshooting, and digging until the problem is solvedWants exposure to real-world IT systems, not just tickets and scriptsTakes pride in being the person others rely on when something isn't workingUnderstands that good IT support is a mix of technical skill, communication, patience, and follow-through
About Us
MNI is a long-established Evanston-based company (founded in 1912) that has evolved into a modern data and SaaS business. Our platforms, IndustrySelect and IndustryNet, are used by millions of professionals each year.
We are a small, privately owned company with approximately 90 employees and a highly collaborative environment. There is limited red tape and you will work directly with leadership, including the IT Director and CTO. This is a practical, hands-on environment where you will be exposed to many parts of IT and technology.
Our Environment
MNI is primarily a Microsoft-based organization with Windows 11 PCs, Microsoft Office/Microsoft 365, Windows servers, Active Directory, printers, VOIP phones, and SonicWall VPN access. You do not need to be an expert in all of these areas on day one, but you should be eager to learn them.
What You Will Be Doing
This is a hands-on, day-to-day IT support role for our internal team and systems. You will handle many front-line support needs while receiving direction, backup, and mentoring from the IT Director and CTO.
Core Responsibilities:
Provide technical support to employees in person, by phone, and by emailSet up, configure, and deploy Windows 11 PCs, laptops, monitors, and workstationsTroubleshoot hardware, software, connectivity, VPN, printer, VOIP phone, and office equipment issuesAssist with user accounts, permissions, passwords, email, and SonicWall VPN accessHelp with onboarding and offboarding tasks for employeesDocument issues, fixes, procedures, inventory, and recurring support patternsEscalate more complex issues appropriately while still following through to resolutionRun daily invoicing and billing jobs
Additional Exposure (as you grow):
Support Windows servers, Active Directory, file shares, security groups, and related systemsAssist with internal systems, databases, websites, and business applicationsParticipate in infrastructure, security, backup, patching, and disaster recovery processesHelp evaluate and recommend hardware, software, vendors, and process improvements
What We Are Looking For
Required:
Strong problem-solving ability and persistenceWillingness to learn and research unfamiliar issuesAttention to detail and follow-throughClear communication skills and good judgment when supporting employeesFriendly, patient, and professional demeanorAbility to work independently while knowing when to ask for helpRespect for confidentiality, security, and responsible handling of company systems and data
Helpful:
Familiarity with Windows 11 environmentsExposure to Microsoft Office/Microsoft 365, Active Directory, or basic Windows administrationExposure to networking concepts, VPNs, SonicWall, printers, or VOIP phonesBasic knowledge of SQL, databases, websites, scripting, or automationTechnical coursework, degree, certification, lab experience, or hands-on personal IT projects
Why This Role Is Different
Most entry-level IT roles are narrow and repetitive. This one is not.
Work directly with the IT Director, CTO, and internal teamGain exposure to support, infrastructure, systems, security, and applicationsLearn by doing, not just following scriptsBuild a foundation for higher-level IT rolesMake a visible difference in a smaller company where people know and appreciate good supportPosition Details
Title: IT Support Specialist (Entry Level)
Location: Evanston, IL (On-site)
Schedule: Monday-Friday, 8:30 AM - 4:00 PM (35 hours/week)
Pay: $22-$24 per hour (based on experience)
Benefits:
Paid holidays and vacation (PTO)Medical and dental insurance401(k)Convenient location near Metra, CTA, and bus lines (parking available)If you are looking to learn fast, gain real experience, and build a career in IT, we would like to learn more about you. Apply today (no phone calls, please)
Company DescriptionMNI is a small, family-owned company that treats its employees like family. We offer a fun, laid-back environment with business casual dress attire. Our 80 employees work both in our Evanston office and remotely, and the owner is here and accessible every day. We are conveniently located close to both the CTA and Metra stations. There’s a reason why so many employees have been here for decades!Company DescriptionMNI is a small, family-owned company that treats its employees like family. We offer a fun, laid-back environment with business casual dress attire. Our 80 employees work both in our Evanston office and remotely, and the owner is here and accessible every day. We are conveniently located close to both the CTA and Metra stations. There’s a reason why so many employees have been here for decades! Read Less