Purpose: The Supervisor, Care Navigators (CNs) is a registered nurse responsible for leading, developing, and overseeing a team of telehealth nursing professionals who provide education, adherence support, and patient navigation for patients with rare and complex diseases. This role ensures exceptional service delivery, patient experience, clinical quality, and program compliance while supporting continuous improvement across operational workflows. The Supervisor provides day-to-day coaching, performance oversight, training reinforcement, and escalation support, ensuring all CN activities align with program business rules, regulatory standards, and nursing best practices. This leader collaborates closely with internal teams, healthcare professionals, infusion sites of care, specialty pharmacies, payers, and manufacturer partners to optimize patient experience, streamline processes, improve adherence, and drive program success. Team Leadership Bachelor of Science in Nursing required. • 3–5+ years of clinical nursing experience, including at least 2 years in a leadership, mentorship, quality oversight, or team-lead capacity. • Experience in telehealth, specialty pharmacy, case management, and/or adherence support, or patient-services/HUB operations. • Strong verbal and written communication skills with the ability to guide both clinical staff and external stakeholders. • Proven ability to inspire, coach, develop, and lead high performing clinical team members while maintaining accountability. • Proficiency with Microsoft Office (Word, Excel, Outlook) and comfort navigating multiple systems simultaneously. • Strong prioritization, critical thinking, and time-management skills in a fast-paced, evolving healthcare environment. • Demonstrated commitment to documentation accuracy, regulatory compliance, and patient privacy standards. • Working knowledge of third-party reimbursement, foundation support pathways, copay/affordability programs, and specialty drug access challenges. Preferred Qualifications • Supervisory, team-lead, or quality-review experience within a HUB, patient-services, or specialty-therapy support program. • Experience developing training content, coaching on motivational interviewing, or facilitating clinical skill-building training sessions. • Advanced presentation and communication skills for client facing quality business reviews and leadership interactions. • Clinical experience in infusion and/or rheumatology a plus.
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