We are seeking highly qualified landscape management professionals with fluency in both English and Spanish. Bilingual communication skills are essential, as many of our seasonal employees travel from Puerto Rico and must be able to communicate efficiently without the assistance of an interpreter. These employees often come from rural areas where English is not widely taught. Strong bilingual communication is essential to ensure smooth daily operations and the successful completion of projects.
Leadership & Operations
Lead and manage a primarily entry-level Puerto Rican labor force.
Provide leadership, guidance, and hands-on support to field supervisors and crews.
Offer ongoing coaching and performance oversight to ensure team effectiveness.
Foster a team culture grounded in excellence, accountability, and mutual respect.
Promote a positive and collaborative work environment.
Train and develop team members to enhance their skills and operational performance.
Implement and enforce safety protocols to ensure compliance with industry standards.
Develop accurate cost estimates for new work and enhancements.
Client Service
Serve as the primary point of contact for a designated portfolio of clients.
Establish and maintain strong client relationships through regular communication, site visits and property audits.
Understand each client's unique needs and service expectations.
Address client concerns promptly and effectively to ensure satisfaction.
Coordinate with field teams to schedule and deliver services efficiently and within budget.
Monitor job progress and make adjustments as necessary to ensure service quality.
Identify potential property concerns (e.g., drainage issues, dead trees, overgrowth, waterfront erosion) and propose appropriate solutions to clients.
Maintain thorough records of services provided, schedules, and recurring maintenance activities.
Quality Assurance
Implement and uphold quality control procedures to meet company standards and exceed client expectations.
Conduct regular post-service inspections to identify issues, initiate corrective actions, and ensure crew accountability.
Seek continuous improvement opportunities to enhance operational procedures and service quality.
Perform minor service tasks as needed to ensure service excellence.
Sales and Business Development:
Identify and pursue opportunities for upselling and cross-selling additional services to existing clients.
Collaborate with the estimating team to prepare proposals and secure new business.
Participate in networking events and industry conferences to promote company services and support growth efforts.
Communication & Availability
Ensure all job-related communications are clearly understood by field crews, including translation of job notes and instructions into Spanish as needed with photos to eliminate language barrier.
Effectively manage a high volume of incoming requests, messages, and updates, ensuring timely responses and proper task delegation.
Maintain consistent availability during business hours to respond to client and employee communications.
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Experience:
Landscape Account Management: 4 years (Required)
Language:
Spanish, English - bilingual (Required)
License/Certification:
Driver's License (Required)
Ability to Relocate:
Moultonborough, NH 03254: Relocate before starting work (Required)
Work Location: In person
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