We are seeking a friendly, organized, and detail-oriented individual to join our team as a Front Desk & Customer Service Coordinator. This role is the first point of contact for our customers and plays a key part in ensuring a positive customer experience while supporting our production and customer service teams.
Responsibilities
Greet customers and visitors, determine their needs, and direct them to the appropriate department.Assist customers with picking up completed orders and projects.Process payments via cash, check, and credit card.Perform quality checks on completed orders before customer pickup.Invoice completed jobs promptly and notify customers when their orders are ready.Organize and file completed work according to company procedures.Follow up with customers regarding completed orders awaiting pickup.Coordinate deliveries using company drivers, couriers, and shipping carriers.Respond to customer inquiries received through the company email inbox in a timely manner.Answer incoming phone calls and route them to the appropriate team member when necessary.Maintain a clean, organized, and professional front office environment.Assist with customer and vendor follow-up activities.Monitor production schedules and communicate with team members to help ensure jobs are completed on time.Learn estimating and print industry processes with the opportunity to grow into a Customer Service Representative/Estimator role.
Qualifications
Strong customer service and communication skills.Excellent organizational skills and attention to detail.Ability to multitask and prioritize in a fast-paced environment.Proficiency with computers, email, and basic office software.Positive attitude and willingness to learn.Previous customer service, administrative, retail, or office experience is preferred but not required.Growth Opportunity
This position offers a clear development path into a Customer Service Representative/Estimator role for individuals interested in expanding their skills and building a long-term career in the printing and marketing industry.
Company DescriptionLocally owned print and marketing company serving Minneapolis businesses with quality printing, signage, apparel, and mailing services.Company DescriptionLocally owned print and marketing company serving Minneapolis businesses with quality printing, signage, apparel, and mailing services. Read Less