Build Relationships. Strengthen Communities. Go Far.
At Minster Bank, we believe banking is about people. Since 1914, we have been helping individuals, families, and businesses achieve their financial goals while investing in the communities we call home. As a community bank, we are committed to building strong relationships, delivering exceptional service, and making a positive impact in the lives of our customers. Today, Minster Bank serves Western Ohio through multiple locations and a team-focused culture built on integrity, quality, customer satisfaction, and innovation.
When you join Minster Bank, you become part of an organization that values teamwork, professional growth, and work-life balance. We offer a supportive environment where employees are encouraged to learn, develop their careers, and make meaningful contributions to their communities. Our employees are more than team members, they are trusted advisors, problem solvers, and community partners.
Position Summary
The Relationship Associate plays a key role in building and maintaining customer relationships by providing outstanding service and support. This position is responsible for processing customer transactions accurately, assisting customers with questions and service needs, identifying opportunities to recommend bank products and services, and supporting daily branch operations. Success in this role comes from a commitment to customer service, attention to detail, and a passion for helping customers achieve their financial goals.
Key Responsibilities
Deliver exceptional customer service and create positive customer experiences.Process deposits, withdrawals, payments, and other banking transactions accurately and efficiently.Build customer relationships by identifying needs and referring appropriate products and services.Assist customers with account inquiries, maintenance requests, and general banking questions.Balance cash drawers and maintain accurate records.Support branch operations, including ATM, vault, and balancing activities.Follow all bank policies, procedures, compliance requirements, and security standards.Collaborate with team members to ensure the branch operates efficiently and effectively.Required Knowledge & Skills
Strong customer service and interpersonal skills.Ability to communicate professionally and effectively with customers and coworkers.Sales aptitude with a focus on identifying customer needs and solutions.Strong attention to detail and accuracy.Ability to work in a fast-paced environment while managing multiple priorities.Basic mathematical, computer, and problem-solving skills.Commitment to teamwork, compliance, and professional conduct.Qualifications
High school diploma or GED required.Previous customer service, retail, cash-handling, or banking experience preferred.Equivalent combinations of education, training, and experience may be considered.If you enjoy helping people, building relationships, and making a difference in your community, we invite you to grow your career with Minster Bank. Join a team where your work matters, your growth is supported, and your contributions help customers and communities go farther. Work Close. Go Far.
JOB TYPE: Full-Time, Non-exempt, 38 hours
WORK LOCATION: In person
SCHEDULE: Our branch is open Monday through Friday 8:30 - 5:00 and Saturday's 8:30 - Noon
Minster Bank is an equal opportunity employer.
Build Relationships. Strengthen Communities. Go Far.
At Minster Bank, we believe banking is about people. Since 1914, we have been helping individuals, families, and businesses achieve their financial goals while investing in the communities we call home. As a community bank, we are committed to building strong relationships, delivering exceptional service, and making a positive impact in the lives of our customers. Today, Minster Bank serves Western Ohio through multiple locations and a team-focused culture built on integrity, quality, customer satisfaction, and innovation.
When you join Minster Bank, you become part of an organization that values teamwork, professional growth, and work-life balance. We offer a supportive environment where employees are encouraged to learn, develop their careers, and make meaningful contributions to their communities. Our employees are more than team members, they are trusted advisors, problem solvers, and community partners.
Position Summary
The Relationship Associate plays a key role in building and maintaining customer relationships by providing outstanding service and support. This position is responsible for processing customer transactions accurately, assisting customers with questions and service needs, identifying opportunities to recommend bank products and services, and supporting daily branch operations. Success in this role comes from a commitment to customer service, attention to detail, and a passion for helping customers achieve their financial goals.
Key Responsibilities
Deliver exceptional customer service and create positive customer experiences.Process deposits, withdrawals, payments, and other banking transactions accurately and efficiently.Build customer relationships by identifying needs and referring appropriate products and services.Assist customers with account inquiries, maintenance requests, and general banking questions.Balance cash drawers and maintain accurate records.Support branch operations, including ATM, vault, and balancing activities.Follow all bank policies, procedures, compliance requirements, and security standards.Collaborate with team members to ensure the branch operates efficiently and effectively.Required Knowledge & Skills
Strong customer service and interpersonal skills.Ability to communicate professionally and effectively with customers and coworkers.Sales aptitude with a focus on identifying customer needs and solutions.Strong attention to detail and accuracy.Ability to work in a fast-paced environment while managing multiple priorities.Basic mathematical, computer, and problem-solving skills.Commitment to teamwork, compliance, and professional conduct.Qualifications
High school diploma or GED required.Previous customer service, retail, cash-handling, or banking experience preferred.Equivalent combinations of education, training, and experience may be considered.If you enjoy helping people, building relationships, and making a difference in your community, we invite you to grow your career with Minster Bank. Join a team where your work matters, your growth is supported, and your contributions help customers and communities go farther. Work Close. Go Far.
JOB TYPE: Part-Time, Non-exempt, 27 hours
WORK LOCATION: In person
SCHEDULE: Our branch is open Monday through Friday 8:30 - 5:00 and Saturday's 8:30 - Noon
Minster Bank is an equal opportunity employer.
WHY WORK FOR MINSTER BANK?
When choosing a bank partner, relationships matter. For over 100 years, Minster Bank has been helping individuals, families and businesses achieve their dreams by offering a variety of services. We encourage our employees to achieve their dreams by providing a family-friendly work environment that promotes growth, job satisfaction and teamwork.
JOB SUMMARY
The Customer Service Relationship Associate position is responsible for helping our branches retain and grow their customer base. This is accomplished by providing superior customer sales and service.
OTHER RESPONSIBILITIES
Create strong customer relationships and bank growth through superior customer service.Cross-sell and refer products by using an effective and consistent sales approach.Serves our customers by processing over-the-counter transactions and assisting with questions.Be knowledgeable of the bank operations, products and service offerings.Balances cash drawer and maintains acceptable cash level in his/her area by following bank procedures and policies.Adhere to bank audit and compliance policies and procedures.Resolve a variety of simple maintenance requests and issues.Provides flexibility of coverage during banking center hours of operation and at other banking centers within the market as needed.KNOWLEDGE, SKILLS & ABILITIES
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.A broad knowledge of products and services offered by the bank.Solid knowledge of bank-wide regulations and thorough knowledge of regulations and laws that relate to his/her department.Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.Ability to deal with problems involving a few concrete variables in standardized situations.JOB TYPE: Full-Time, Non-exempt, 30 hours
WORK LOCATION: In person
SCHEDULE: Our branch is open Monday through Friday 8:30 - 5:00 and Saturday's 8:30 - Noon
Minster Bank is an equal opportunity employer.
WHY WORK FOR MINSTER BANK?
When choosing a bank partner, relationships matter. For over 100 years, Minster Bank has been helping individuals, families and businesses achieve their dreams by offering a variety of services. We encourage our employees to achieve their dreams by providing a family-friendly work environment that promotes growth, job satisfaction and teamwork.
JOB SUMMARY
As Branch Manager in Sidney, you'll serve as the branch's market leader-strengthening customer relationships while ensuring the location runs smoothly and meets growth goals. You'll guide branch staff through coaching and training, manage day-to-day operations and facility needs, and maintain a strong community presence. You'll also develop business through deposit and loan outreach, deliver clear guidance to customers, oversee consumer lending from start to finish, and ensure the branch follows all compliance standards and applicable regulations.
OTHER RESPONSIBILITIES
Active involvement in the community.Provide consistent, superior advice and guidance to our customers.Manage a consumer loan portfolio by handling all phases of lending.Solicits deposits and loan opportunities by making calls and prospecting new and existing loan business.Oversee the relationship driven culture within the branch.Adhere to all compliance guidelines to ensure we are in compliance with all bank's standards.Overall leadership role in the branch and effectively delegate responsibility and authority as appropriate.Responsible for the day-to-day operations and facility management.KNOWLEDGE, SKILLS & ABILITIES
Bachelor's degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.A broad knowledge of products and services offered by the bank.Solid knowledge of bank-wide regulations and thorough knowledge of regulations and laws that relate to his/her department.Able to lead a team to achieve sales goals while balancing the needs of the customer.Must be able to utilize time productively with minimum supervision.JOB TYPE: Full-Time, Exempt, 40 hours
WORK LOCATION: In person
SCHEDULE: Day shift Monday through Friday with some Saturday mornings
If you're ready to lead with integrity and a customer-first mindset, apply today.
Minster Bank is an equal opportunity employer.
