Assistant Manager Store Operations At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. The assistant manager plays a crucial role in ensuring that customer's needs are met. This position reports to the district store director, store manager, and assists in managing store operations, perishables, and health wellness home departments. Primary duties and responsibilities include maintaining a positive attitude, creating an atmosphere of friendliness and fun through flexibility and teamwork. The assistant manager is responsible for generating a friendly atmosphere by encouraging employees to greet and speak to customers, providing prompt, courteous, and efficient service to customers and setting a good example. They are also responsible for overseeing proper training, handling employee issues, and coordinating disciplinary procedures when necessary. Additionally, the assistant manager assists management in determining specific pricing and blends, determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability, and ensures the store standards for customer service, employee relations, and overall departmental profitability are met. Secondary duties and responsibilities include determining the motivational needs of employees and providing the appropriate environment, recruiting and interviewing job applicants to recommend or determine employment, staying current with market trends and information, providing continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties, recommending additions, deletions and shelf allocation of merchandise to be sold in any department, assisting in all areas of the store as needed, and working with department heads and other designated personnel regarding schedules, labor issues, product purchasing, and merchandising to meet their specific goals. Knowledge, skills, abilities and worker characteristics must include the ability to solve practical problems, variety of variables with limited standardization, interpret instructions, do arithmetic calculations involving fractions, decimals, and percentages, interview to obtain basic information, guide people to provide basic direction, follow technical manuals and have increased contact with people. Education and experience high school or equivalent experience, one year or more of retail experience including performing the duties of an Service Manager. Physical requirements include the ability to physically perform medium work, exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects. Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. Must be able to perform the following physical activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working conditions include exposure to dust, noise, and temperature extremes, possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment. Equipment used to perform job includes pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, fax/copy machine, two wheeler, register computer, use of limited power equipment, delivery vehicle, related store equipment. Financial responsibility includes authorized to purchase merchandise and supplies and order repairs on equipment. Contacts include daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections. Confidentiality includes access to confidential information, which may include pricing, sales reports, profit and loss reports, and wages. The anticipated hourly starting wage for this position is $23.00 to $32.20 depending on experience.
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