Job Type: Full-time, Monday-Friday 8:30am-5:00pm, occasional weekends according to business needs.
Salary: $60-63k annually.
Location: This position is fully onsite in Bloomington, MN.
Candidates with backgrounds in restaurant or hospitality management are highly encouraged to apply.
About Mindful Support Services
We are a business to business support service for independent mental healthcare practitioners, which helps providers service a growing client base. We provide administrative and organizational services to simplify the processes of sourcing leads, marketing, billing and collecting payments from patients and insurers. We have grown to support over 2,500 mental healthcare providers since we opened in 2011.
We have built the Mindful Therapy Group brand from the ground up with years of dedication to solving the complex processes of the healthcare landscape in innovative ways, creating a platform geared toward growth, and working to meet our mission of creating improved access to high quality mental healthcare.
About the Role
As we open our first Minnesota location, we're looking for someone excited by the opportunity to help launch something meaningful and foster a strong mental health community from day one. You'll play a key role in establishing our presence in a new market, building a local team, and creating a place where providers, clients, and employees can thrive.
This role is about more than managing an office. You'll help shape the provider experience, lead a team that supports them every day, and create an environment where clients feel welcomed and providers can build successful, sustainable practices.
As our first Office Manager in Minnesota, you'll have the opportunity to shape the office and team from the start. You'll have the support of an experienced leadership team while maintaining meaningful ownership over the success of the location. Because much of your day-to-day collaboration will happen virtually, we're looking for someone who communicates well, enjoys solving problems, seeks support when needed, and is energized by helping grow a new office.
Requirements
Office Operations and Facilities
The office is more than a building. It's the experience our clients, providers, and employees have every time they walk through the door.
Oversee the day-to-day operations of the office, including facilities, vendors, supplies, safety, and the details that keep everything running smoothly. Look for opportunities to improve the overall experience, whether that's solving a problem, improving a process, or making sure the office is a place people enjoy being in. Stay organized, think ahead, solve problems, and create an environment where people can do their best work.Team Leadership and Development
You'll be responsible for building and developing a small local support team. We're looking for someone who genuinely enjoys developing people.
Build trust, setting clear expectations, and creating an environment where people feel supported, challenged, and encouraged to grow. Meets people where they are at, recognizes that everyone learns differently, and knows how to help each person build confidence and new skills over time. Celebrate progress, give honest feedback, coach through challenges, and have difficult conversations when they're needed, always with the goal of helping someone be successful.Provider Partnership
As we establish our presence in Minnesota, you'll help create the relationships and provider experience that will shape our reputation in the market. Every provider at Mindful runs their own private practice, so every provider comes with different goals, strengths, and challenges.
Get to know the people behind the practice. You'll build relationships with your assigned provider cohort, understand what success looks like for each, and partner with them as they grow their practice. Review practice metrics together, identify opportunities, help providers work through obstacles, celebrate progress, and connect them with the tools, education, and resources available at Mindful. Build trust. The numbers help identify where support may be needed, but the conversations are where the real coaching happens.QualificationsWe're looking for someone with a strong foundation in leadership and a desire to continue growing.
You'll likely be successful in this role if you have:
A bachelor's degree or equivalent leadership experience. We consider equivalent experience to be three or more years leading and developing a team in a fast-paced, service-focused environment such as healthcare, hospitality, retail, banking, fitness, hotel operations, customer service, or a similar industry.Experience hiring, coaching, and developing employees.Strong communication and relationship-building skills.The ability to prioritize, stay organized, and adapt as business needs change.Confidence working independently while staying closely connected with a virtual leadership team.Strong problem-solving skills and sound judgment.Ability to successfully complete a background check.What Helps People Thrive in This RoleThis role is a great fit for someone who enjoys helping people succeed and is energized by the opportunity to build something new.
You'll thrive here if you:
Build trust through follow-through and accountability.Are open to feedback, learning, and continuous improvement.Communicate proactively, ask questions when needed, and keep others informed.Balance empathy with accountability while supporting the growth of others.Enjoy solving problems, improving processes, and adapting in a fast-paced environment.Care deeply about creating a positive experience for your team, providers, and clients.Benefits
Compensation and Benefits
75% coverage of Health, Dental & Vision benefits plan401(k) savings plan with employer matching upon eligibility8 paid holidays a year15 PTO days accrued in first yearProfessional and career development opportunitiesCompensation evaluated consistently and opportunities for growthWe are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!
It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.
Job Type: Full-time, Monday-Friday 8:30am-5:00pm, occasional weekends according to business needs.
Salary: $60-63k annually.
Candidates with backgrounds in restaurant or hospitality management are highly encouraged to apply.
Read LessJob Type: Full-time, Monday - Friday 8:30am-5pm, quarterly weekends 8am-4pm
Salary: $65,000-$70,000 per year with opportunity for advancement with tenure and performance.
Location: Denver Tech Center and Lakewood, CO
People from restaurant management and hospitality industries encouraged to apply!
About Mindful Support Services
We are a business to business support service for independent mental healthcare practitioners, which helps providers service a growing client base. We provide administrative and organizational services to simplify the processes of sourcing leads, marketing, billing and collecting payments from patients and insurers. We have grown to support over 2,500 mental healthcare providers since we opened in 2011.
We have built the Mindful Therapy Group brand from the ground up with years of dedication to solving the complex processes of the healthcare landscape in innovative ways, creating a platform geared toward growth, and working to meet our mission of creating improved access to high quality mental healthcare.
About the Role
We are seeking an experienced team manager who shares our company values of authenticity, respect, perseverance, and collaboration. We cultivate a transparent and energetic culture and provide the necessary tools and support for you to succeed, both personally and professionally. If you’re passionate about leadership and cultivating employees and want to become part of a supportive management team, this role is what you're looking for!
The Senior Office Manager is a critical role on the management team and will support the growth of our service locations by supervising the performance of their assigned location(s), provider and client relations, staff, and facilities management. In addition to supervising the front desk team, you will also work with a cohort of mental health providers, acting as an Account Manager and tracking the success of their private practices. This includes facilitating metrics meetings, offering productive feedback, and providing business coaching to each provider.
This position is based in our Denver Tech Center office. The Senior Office Manager will oversee the Denver Tech Center and Lakewood office locations ensuring consistency in operations, team performance, and company culture across both locations.
Requirements
Team Management Responsibilities:
Lead the Provider Support Specialist Team to set goals, manage outcomes, and provide timely follow through for more complex tasks. Coach the PSS team on how to deliver excellent customer service over the phone, in person, and via email to clients and providers by responding to all client and provider inquiries and needs in a timely manner. Handle escalated provider and client complaints as needed and provide guidance and direction to PSS team for follow up. Oversee PSS training and growth with the goal of developing leaders that can go on to thrive in a variety of departments and career paths.Provider Cohort Responsibilities:
Develop a relationship with individual providers while working to understand their motivation and goals. Make meaningful touchpoints with providers on a monthly basis based on their communication preferences. Track touchpoints including phone calls, emails, surveys, forms, or other tools utilized for provider engagement by logging each interaction in the CRM. Identify areas of opportunity for improving providers’ various areas of success and enroll them in relevant seminars, group trainings, or online courses depending on availability and relevance.Qualifications/Experience:
Bachelor’s degree or equivalent experienceAt least 2 years of fast-paced management experience (restaurants, retail, healthcare, etc.)Ability to communicate professionally, clearly, and effectively with management, staff, and clientsExperience supervising, training and mentoring staffWillingness to step into difficult conversations with clients, providers, and staffFlexibility and learner mindsetBackground check requiredBenefits
Compensation and Benefits
75% coverage of Health, Dental & Vision benefits plan401(k) savings plan with employer matching upon eligibility8 paid holidays a year15 PTO days accrued in first yearProfessional and career development opportunitiesCompensation evaluated consistently and opportunities for growthWe are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service and are committed to diversity and inclusion in the workplace. We look forward to cultivating our employees' long-term potential and encourage applicants from all industries to apply. Come join a strong team making an impact in the service world of mental health!
Job Type: Full-time, Monday - Friday 8:30am-5pm, quarterly weekends 8am-4pm
Salary: $65,000-$70,000 per year with opportunity for advancement with tenure and performance.
Location: Denver Tech Center and Lakewood, CO
Read LessJob Type: Full-time
Salary: $19.00 per hour
Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and helps you build applicable skills to use in your career? If you have customer service skills and a passion for learning, you’ve come to the right place! Candidates with restaurant and hospitality backgrounds are encouraged to apply.
About the Company
Mindful Therapy Group is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest. Since opening in 2011, we have partnered with over 2,000 providers throughout our 20+ locations, and we are continuing to grow!
About the role
The Provider Support Specialist (PSS) serves as first-tier support for provider members, providing a high level of customer service and follow-through for the administrative tasks for their independent businesses. They will build and maintain a working and professional relationship with providers in their locations, as well as participate in company-wide workflows geared toward supporting the entire provider group. They will become an expert on all relevant administrative needs of the providers they serve and will provide a high level of customer service to providers and the clients they serve. The PSS will be a supportive driver for the growth of the company as the providers’ ability to practice productively and efficiently will contribute greatly to the company’s success.
This role requires proactive communication and the ability to critically think through what each individual provider member needs in order to manage their client load effectively. You will work closely with the OM, in addition to the Intake Department, and Billing and Collections Teams to successfully resolve requests. This role will rely heavily on detailed and thorough organizational systems and documentation, in addition to creativity and follow through when solving problems. The PSS should be knowledgeable, resourceful, analytical, adaptable, and organized with the ability to build rapport with providers (our customer), while also upholding the goals of the business.
Key Responsibilities
Collaborate with the Office Manager to set goals, manage outcomes, and provide timely follow through for more complex tasks. Create a warm and welcoming atmosphere for clients by using active listening skills and an empathetic tone. Follow check-in procedures to ensure accuracy of demographics, collection of balance due, and scheduling future appointments. Process a high volume of inbound and outbound emails and providers support chats to support with coordination of care, ensuring client privacy is maintained according to HIPAA guidelines and that all required ROIs are obtained. Become an expert in all aspects of the provider practice including provider messaging, schedule management, and intake procedures. Provide excellent customer service over the phone, in person, and via email to clients and providers by responding to all client and provider inquiries and needs in a timely manner. Support with maximizing providers’ schedules by scheduling for new and returning clients. Support clients and providers with technology troubleshooting and be able to successfully assist with the patient portal and telehealth module questions as they arise. Maintain HIPAA guidelines and ensure PHI is secure at all times. Support with client complaints and escalate as needed to the Office Manager when escalations occur that cannot be resolved within the scope of the PSS role. Assess current processes and make recommendations for improvements when applicable. Collaborate with the Office Manager as needed to communicate ideas to management or discover solutions. Maintain a professional office environment and be a brand ambassador by ensuring cleanliness, tidiness, maintain a welcoming feel to the office, and addressing overall facility needs promptly as issues arise.Requirements
What you’ll need to be successful
Previous experience in a customer support role Professional written and verbal communication skills. Strong attention to detail with the ability to multi-task, set priorities, and manage time effectively Team player mentality with the ability to openly communicate with the management team. Flexibility- we are open Monday-Friday 7:00am-8:00pm and Saturday 8am-4pm. Schedule offered: Monday-Friday 9:00am-5:00pm with flexibility as the office continues to grow!Benefits
We provide our full-time employees with
75% coverage of health, dental, and vision insurance15 PTO days accrued annually6 paid holidays per year401k matchingLife InsuranceProfessional development training and opportunities for advancementWe are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!
It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.
Job Type: Full-time
Salary: $19.00 per hour
Read Less100% in-office at our Goodyear location; hiring multiple candidates for this position as our company grows!
Job Type: Full-time; please see job requirements for different schedules that are offered for this role.
Salary: $18.00 per hour
About Mindful Support Services
Mindful Support Services is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers. Since opening in 2011, we have added over 2,000 providers throughout our 20 locations, and we are continuing to grow!
We encourage you to apply if you have had customer service experience in ANY fast-paced industry!
About the Role:
Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and gives you applicable skills to use in your career? You’ve come to the right place! You can make a direct and positive impact by helping patients access mental health care and supporting mental health practitioners to run successful and sustainable practices.
This role is internally called "Client Support Specialist" and serves as the initial contact for new client intakes and appointment scheduling. The Client Support Specialist is trained to pair new clients with the provider that best fits their needs. They also build healthy relationships with clients over the phone by educating and setting expectations about insurance, authorizations, payments, and individual provider policies. Client Support Specialists perform an essential function in improving our community's access to mental health care. No prior medical or insurance experience is required; in-depth training is provided by the skilled and supportive team.
Responsibilities:
Communicate clearly and professionally with both English- and Spanish-speaking clients via phone and email.Create a warm and welcoming phone call for new clients calling to access mental healthcare for the first time.Match new clients with the mental health provider that best suits their needs.Communicate clearly and effectively.Demonstrate excellent attention to detail when entering client data.Meet personal/team qualitative and quantitative goals.Assist with emotionally challenging phone calls and refer clients in crisis to the appropriate resources.Educate clients about insurance, authorizations, provider policies, and payments.Requirements
Who We Hire:
Spanish language proficiency:Bilingual fluency in English and Spanish is required.Candidates with or without Spanish medical terminology experience are encouraged to applyCustomer Service Experience: 2+ years of experience in a fast-paced customer support role.Resilience: Navigate challenging conversations with empathy and maintain composure while supporting clients facing minor or severe mental health issues.Growth Oriented Mindset: Embrace challenges, seek continuous improvement, be open to feedback and learning opportunities.Strong Communication Skills: Communicate clearly and effectively over the phone, email or Microsoft Teams.Multitasking and Time Management: Handle multiple tasks, setting priorities, and managing time efficiently.Problem-Solving Skills: Match clients with the appropriate provider based on their needs once trained.Positive Attitude: Maintain a positive and professional attitude, even in challenging situations.Commitment to Community: Passion for improving access to mental health care in the community.Standard Schedule:
Job Type: Full-time.
The team rotates between opening, mid, and closing shifts within operating hours of 7:00am–8:10pm.
Rotating Weekend Coverage: Saturday and Sundays: 8:00am–5:00pm.
Rotation occurs every 1–3 weeks, based on business needs.
Closing Schedule:
Job Type: Full-time.
Workweek options include Monday–Friday or Friday–Tuesday.Shift times may be: 11:00am–7:30pm or 12:00pm–8:10pmWeekend Coverage: Saturday: 8:00am–5:00pm Sunday: 8:00am–5:00pm
Rotation occurs every 1–3 weeks, based on business needs.
4/10s Schedule:
Job Type: Full-time; schedule consists of four 10-hour workdays.
Available shift groupings include:
Weekend shift rotations occur every 1–3 weeks, based on company needs, with hours of 8:00am–5:00pm.
Benefits
We provide our full-time employees with:
75% coverage of health, dental, and vision insurance15 PTO days accrued annually6 paid holidays per year401k matchingLife InsuranceProfessional development training and opportunities for advancementWe are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!
It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.
100% in-office at our Goodyear location; hiring multiple candidates for this position as our company grows!
Job Type: Full-time; please see job requirements for different schedules that are offered for this role.
Salary: $18.00 per hour
Read LessJob Type: Full-time, M-F with occasional evening and weekends
Salary: $80,000-95,000k annually plus bonus opportunity
Location: Flexibility to travel 30- 50% of the time, encompassing both local and regional territories.
Who We Are
Mindful Support Services is a mental health organization focused on business-to-business support for independent therapy and psychiatric private practices with the Mindful Therapy Group brand. For over 14 years, we have been providing administrative and organizational services to simplify the processes of sourcing, marketing, and billing with patients and insurers. Our teams support 2000+ mental health providers and over 20,000 patients per week across 20 locations and virtually via Telehealth.
We are a company dedicated to the complex mission of improving access to high quality mental healthcare in our community. We are driven by our tenets of respect, authenticity, collaboration, and perseverance and instill these qualities into everything we do.
About the Role
We are seeking a dynamic and results driven Business Development Manager to join Mindful Therapy Group as we expand into new markets and deepen our presence in existing ones. The Business Development Manager is a strategic and relationship-driven role responsible for growing our provider network and client base across multiple markets. This role will combine elements of sales, relationship building, business development, and recruiting to drive growth. The ideal candidate will play a key role in establishing and nurturing relationships with healthcare providers, agencies, and other strategic partners to ensure a steady flow of high-quality referrals, while also working to recruit top tier providers to meet the needs of our expanding services. As a key representative of Mindful Therapy Group, you will play an essential role in strengthening our brand presence and reputation in new and existing markets.
Sales & Business Development:
Identify and pursue new business opportunities by proactively reaching out to potential partners and growing Mindful’s network of referral sources in new markets. Lead presentations, negotiations, and partnership discussions to expand Mindful’s market footprint. Collaborate with the marketing team to develop promotional materials and campaigns aimed at increasing brand awareness and driving new referrals.Referral Pipeline Development:
Establish and cultivate relationships with key referral sources, including primary care physicians, specialists, healthcare organizations, insurance providers, and community organizations in Texas and surrounding markets. Develop and execute strategies to increase referral volume through outreach, education, and relationship management.Recruiting & Talent Acquisition:
Support the recruitment process for new providers by establishing relationships with local talent pools, universities, and professional organizations. Monitor market trends and adjust recruitment strategies to meet the demand for services as the company scales.Relationship Management & Support:
Provide ongoing support to referral partners, addressing concerns and ensuring smooth communication and collaboration. Organize and attend networking events, conferences, and local outreach programs to further build the Mindful brand within the community.Reporting & Analysis:
Track and report on referral sources, business development activities, and recruitment metrics. Analyze referral and recruitment data to optimize efforts and adjust strategies as necessary.Requirements
Qualifications:
Bachelor’s degree in Business Administration, Healthcare Management, or a related field. Master’s degree is a plus. 3-5 years of experience in a sales, business development, or care coordination role, preferably within healthcare, behavioral health, or a related field. Proven ability to develop relationships and grow referral pipelines. Experience in recruitment or talent acquisition is a plus. Ability to work independently and manage multiple initiatives simultaneously. Detail-oriented with the ability to track and report on progress using CRM tools and performance metrics. Knowledge of healthcare systems, mental health services, and referral networks is highly preferred. An ambitious go-getter mentality—driven, independent, and fearless in seeking out new opportunities.Travel Requirements:
Flexibility to travel 30- 50% of the time, encompassing both local and regional territories. Enthusiasm for face-to-face engagement—including visits to hospitals, medical facilities, company offices, industry events, and more.Benefits
Compensation and Benefits:
75% employer covered Health, Dental & Vision benefits plan401(k) savings plan with employer matching upon eligibility8 paid holidays15 PTO days accrued annuallyProfessional and career development opportunitiesCompensation evaluated with opportunities for advancementJob Type: Full-time, M-F with occasional evening and weekends
Salary: $80,000-$95,000k annually plus bonus opportunity
Location: Flexibility to travel 30- 50% of the time, encompassing both local and regional territories.
We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!
It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.
Read LessAre you looking for a supportive and fast-paced atmosphere? Do you have entry-level office or customer service skills that you're hoping to turn into a career? Push yourself to reach new goals alongside your team in our Billing department.
Candidates with restaurant and hospitality backgrounds are encouraged to apply!
Job Type: Full-time; In-Office
Salary: starting $18.00 per hour
About the Company
Mindful Support Services is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest. Since opening in 2011, we have added over 2,000 providers throughout our 20+ locations and we are continuing to grow!
We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. We encourage qualified applicants from all industries to apply, especially front desk, hospitality, and retail.
About the role:
The Billing Specialist is responsible for accurate and timely billing of insurance claims, management of payments, and customer service with our clients and providers. Successful candidates will have excellent attention to detail, follow through on researching accounts, and collaboration with customers and other departments. We encourage new ideas and creative process improvements that can make us a stronger team and company. Previous billing experience is not required and plenty of training is available!
Responsibilities include:
Communicate with clients and providers regarding insurance questions, partnering with them to ensure accurate insurance information is received while working to educate clients about their financial responsibility.Verify and communicate insurance benefits information to all new clients.Complete daily claims submission, insurance billing, and client ledger research.Process and post insurance and client payments.Collaborate with team members to meet billing department goals and daily tasks.Requirements
Customer Service experience is required Ability to communicate professionally, clearly, and effectively with clients, management, staff and providers via email and over the phoneExcited to grow with an expanding businessPositive attitude and interest in learning new skillsExperience with Microsoft Excel spreadsheetsBackground check requiredSchedule: Monday - Friday 8:30am - 5pmBenefits
We provide our full-time employees with:75% coverage of health, dental, and vision insurance15 PTO days accrued annually6 paid holidays per year401k matchingLife InsuranceProfessional development training and opportunities for advancementCome join a strong team making an impact in the service world of mental health!
It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.
Job Type: Full-time; In-Office
Salary: starting $18.00 per hour
Read LessJob Type: Full-time, Monday-Friday 8:30am-5:30pm
Salary: $55,000-60,000k per year with opportunity for advancement with tenure and performance.
Candidates with backgrounds in restaurant or hospitality management are highly encouraged to apply.
About Mindful Support Services
We are a business to business support service for independent mental healthcare practitioners, which helps providers service a growing client base. We provide administrative and organizational services to simplify the processes of sourcing leads, marketing, billing and collecting payments from patients and insurers. We have grown to support over 2,000 mental healthcare providers since we opened in 2011.
We have built the Mindful Therapy Group brand from the ground up with years of dedication to solving the complex processes of the healthcare landscape in innovative ways, creating a platform geared toward growth, and working to meet our mission of creating improved access to high quality mental healthcare.
About the Role
We are seeking an experienced team manager who shares our company values of authenticity, respect, perseverance, and collaboration. We cultivate a transparent and energetic culture and provide the necessary tools and support for you to succeed, both personally and professionally. If you’re passionate about leadership and cultivating employees and want to become part of a supportive management team, this role is what you're looking for!
The Office Manager is a critical role of the management team and will support in driving the growth of our service locations by supervising the performance of their assigned location(s), provider/client relations, staff, and facilities management. In addition to supervising the front desk team, you will also work with a cohort of mental health providers acting as an Account Manager and tracking the success of their private practices. This will include metrics meetings, offering productive feedback, and business coaching with each provider.
Requirements
Team Management Responsibilities:
Lead the Provider Support Specialist Team to set goals, manage outcomes, and provide timely follow through for more complex tasks. Coach the PSS team on how to deliver excellent customer service over the phone, in person, and via email to clients and providers by responding to all client and provider inquiries and needs in a timely manner. Handle escalated provider and client complaints as needed and provide guidance and direction to PSS team for follow up. Oversee PSS training and growth with the goal of developing leaders that can go on to thrive in a variety of departments and career paths.Provider Cohort Responsibilities:
Develop a relationship with individual providers while working to understand their motivation and goals. Make meaningful touchpoints with providers on a monthly basis based on their communication preferences. Track touchpoints including phone calls, emails, surveys, forms, or other tools utilized for provider engagement by logging each interaction in the CRM. Identify areas of opportunity for improving providers’ various areas of success and enroll them in relevant seminars, group trainings, or online courses depending on availability and relevance.Qualifications/Experience:
Bachelor’s degree or equivalent experienceAt least 2 years of fast-paced management experience (restaurants, retail, healthcare, etc.)Ability to communicate professionally, clearly, and effectively with management, staff, and clientsExperience supervising, training and mentoring staffWillingness to step into difficult conversations with clients, providers, and staffFlexibility and learner mindsetBackground check requiredBenefits
Compensation and Benefits
75% coverage of Health, Dental & Vision benefits plan401(k) savings plan with employer matching upon eligibility8 paid holidays a year15 PTO days accrued in first yearProfessional and career development opportunitiesCompensation evaluated consistently and opportunities for growthWe are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!
It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.
Job Type: Full-time, Monday-Friday 8:30am-5:30pm
Salary: $55,000-60,000k per year with opportunity for advancement with tenure and performance.
Candidates with backgrounds in restaurant or hospitality management are highly encouraged to apply.
Read LessJob Type: Full-time, Monday-Friday 8:30am-5:30pm
Salary: $55,000-60,000k per year with opportunity for advancement with tenure and performance.
Candidates with backgrounds in restaurant or hospitality management are highly encouraged to apply.
About Mindful Support Services
We are a business to business support service for independent mental healthcare practitioners, which helps providers service a growing client base. We provide administrative and organizational services to simplify the processes of sourcing leads, marketing, billing and collecting payments from patients and insurers. We have grown to support over 2,000 mental healthcare providers since we opened in 2011.
We have built the Mindful Therapy Group brand from the ground up with years of dedication to solving the complex processes of the healthcare landscape in innovative ways, creating a platform geared toward growth, and working to meet our mission of creating improved access to high quality mental healthcare.
About the Role
We are seeking an experienced team manager who shares our company values of authenticity, respect, perseverance, and collaboration. We cultivate a transparent and energetic culture and provide the necessary tools and support for you to succeed, both personally and professionally. If you’re passionate about leadership and cultivating employees and want to become part of a supportive management team, this role is what you're looking for!
The Office Manager is a critical role of the management team and will support in driving the growth of our service locations by supervising the performance of their assigned location(s), provider/client relations, staff, and facilities management. In addition to supervising the front desk team, you will also work with a cohort of mental health providers acting as an Account Manager and tracking the success of their private practices. This will include metrics meetings, offering productive feedback, and business coaching with each provider.
Requirements
Team Management Responsibilities:
Lead the Provider Support Specialist Team to set goals, manage outcomes, and provide timely follow through for more complex tasks. Coach the PSS team on how to deliver excellent customer service over the phone, in person, and via email to clients and providers by responding to all client and provider inquiries and needs in a timely manner. Handle escalated provider and client complaints as needed and provide guidance and direction to PSS team for follow up. Oversee PSS training and growth with the goal of developing leaders that can go on to thrive in a variety of departments and career paths.Provider Cohort Responsibilities:
Develop a relationship with individual providers while working to understand their motivation and goals. Make meaningful touchpoints with providers on a monthly basis based on their communication preferences. Track touchpoints including phone calls, emails, surveys, forms, or other tools utilized for provider engagement by logging each interaction in the CRM. Identify areas of opportunity for improving providers’ various areas of success and enroll them in relevant seminars, group trainings, or online courses depending on availability and relevance.Qualifications/Experience:
Bachelor’s degree or equivalent experienceAt least 2 years of fast-paced management experience (restaurants, retail, healthcare, etc.)Ability to communicate professionally, clearly, and effectively with management, staff, and clientsExperience supervising, training and mentoring staffWillingness to step into difficult conversations with clients, providers, and staffFlexibility and learner mindsetBackground check requiredBenefits
Compensation and Benefits
75% coverage of Health, Dental & Vision benefits plan401(k) savings plan with employer matching upon eligibility8 paid holidays a year15 PTO days accrued in first yearProfessional and career development opportunitiesCompensation evaluated consistently and opportunities for growthWe are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!
It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.
Job Type: Full-time, Monday-Friday 8:30am-5:30pm
Salary: $55,000-60,000k per year with opportunity for advancement with tenure and performance.
Candidates with backgrounds in restaurant or hospitality management are highly encouraged to apply.
Read LessAre you looking for a supportive and fast-paced atmosphere? Do you have entry-level office or customer service skills that you're hoping to turn into a career? Push yourself to reach new goals alongside your team in our Billing department.
Candidates with restaurant and hospitality backgrounds are encouraged to apply!
Job Type: Full-time; In-Office
Salary: starting $18.00 per hour
About the Company
Mindful Support Services is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest. Since opening in 2011, we have added over 2,000 providers throughout our 20+ locations and we are continuing to grow!
We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. We encourage qualified applicants from all industries to apply, especially front desk, hospitality, and retail.
About the role:
The Billing Specialist is responsible for accurate and timely billing of insurance claims, management of payments, and customer service with our clients and providers. Successful candidates will have excellent attention to detail, follow through on researching accounts, and collaboration with customers and other departments. We encourage new ideas and creative process improvements that can make us a stronger team and company. Previous billing experience is not required and plenty of training is available!
Responsibilities include:
Communicate with clients and providers regarding insurance questions, partnering with them to ensure accurate insurance information is received while working to educate clients about their financial responsibility.Verify and communicate insurance benefits information to all new clients.Complete daily claims submission, insurance billing, and client ledger research.Process and post insurance and client payments.Collaborate with team members to meet billing department goals and daily tasks.Requirements
Customer Service experience is required Ability to communicate professionally, clearly, and effectively with clients, management, staff and providers via email and over the phoneExcited to grow with an expanding businessPositive attitude and interest in learning new skillsExperience with Microsoft Excel spreadsheetsBackground check requiredSchedule: Monday - Friday 8:30am - 5pmBenefits
We provide our full-time employees with:75% coverage of health, dental, and vision insurance15 PTO days accrued annually6 paid holidays per year401k matchingLife InsuranceProfessional development training and opportunities for advancementCome join a strong team making an impact in the service world of mental health!
It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.
Job Type: Full-time; In-Office
Salary: starting $18.00 per hour
Read LessJob Type: M-F 8:30am-5:30pm
Salary: $75,000-85,000 annually
Location: This position will be based out of Colorado with travel expectations in states such as Nevada, Arizona, and Texas.
Candidates with backgrounds in restaurant or hospitality management are highly encouraged to apply.
About Mindful Support Services
We are a business to business support service for independent mental healthcare practitioners, which helps providers service a growing client base. We provide administrative and organizational services to simplify the processes of sourcing leads, marketing, billing and collecting payments from patients and insurers. We have grown to support over 2,500 mental healthcare providers since we opened in 2011.
We have built the Mindful Therapy Group brand from the ground up with years of dedication to solving the complex processes of the healthcare landscape in innovative ways, creating a platform geared toward growth, and working to meet our mission of creating improved access to high quality mental healthcare.
About the Role
The Area Manager is a key operational leader responsible for driving performance, professionalism, and operational excellence across multiple offices within a defined area, initially Colorado, Arizona, Nevada and Texas. This role anchors in Colorado and translates company and regional priorities into actionable plans at the office level, fosters strong and healthy office cultures, and ensures provider and client front-of-house experience standards are consistently met.
The Area Manager leads with a strategic, growth-oriented mindset, leverages data and metrics to inform business decisions, and continuously identifies opportunities to improve efficiency, quality, and provider success while collaborating closely with the Director of Provider Services. This position is ideal for a multi-site operations leader who thrives in a fast-moving, high-growth environments and is energized by opening and scaling new markets.
Leadership and Team Management:
Set clear, state-specific targets for each office (e.g., monthly visit volume, provider utilization, FOH service metrics) and ensure Office Managers understand and own these goals and regularly report progress against those goals. Tie coaching, recognition and performance management to achievement of area and state-level KPI’s, reinforcing a culture of accountability and continuous improvement. Handle escalated provider concerns and sensitive staff matters within the area with discretion, professionalism, and sound judgment; escalate when appropriate. Provide insights and recommendations to senior leadership based on regional performance and market trends. Contribute to the development and implementation of long-term strategic growth and goals for the organization and be able to disseminate those strategies to tangible goals for your team. Identify and mentor high-potential staff to prepare them for future leadership roles within the company.Operational Excellence and Performance Management:
Manage and monitor the day-to-day operations of multiple locations within the designated management area to ensure efficiency, productivity, and compliance with company standards. Maintain a standardized area scorecard that includes at minimum appointment volume, provider utilization, cancellation/no-show rates, office utilization, turnover and revenue by office and by state. Analyze performance by state and office, identify under – and – over performance, and implement targeted action plans (staffing, training, workflow changes) to close gaps and support growth. Establish minimum performance thresholds and escalation protocols when offices or states fall below target, ensuring timely intervention and follow-through. Partner with finance, client services and provider services leadership to forecast volume and revenue growth for owned area and track actuals against plan, flagging risk and opportunity early.Strategic Execution and Change Management
Use performance and growth data to prioritize which markets receive additional resources, require workflow adjustments or process improvement and document the impact on key metrics post-implementation Contribute to the execution of long-term strategic growth goals by translating regional and company strategies into tangible office‑level objectives and team goals. Lead and manage projects aimed at expanding services, improving operations, and enhancing provider satisfaction and client care within the area. Engage staff in change initiatives, fostering a culture of continuous improvement, adaptability, and innovation.Communication and Alignment
Serve as a key connector between office level operations and regional leadership, ensuring priorities are clearly communicated, understood, and implemented. Communicate area level performance, challenges, and opportunities to the Regional Manager and Director of Provider Services through regular, structured updates and reports. Provide field informed insights and recommendations based on area performance and market trends to support regional decision-making. Ensure office teams understand company initiatives, goals, and changes, and can translate them into day-to-day actions and behaviors.Requirements
Qualifications
5 or more years of experience in a leadership role, with multi-location management experience strongly preferred. 3 or more years of experience overseeing management level staff (e.g., Office Managers, supervisors). Bachelor's degree in Healthcare Administration, Business Administration, Management, or a related field preferred but not required. Strong track record of strategic thinking and execution at the office/area level, with measurable improvements in performance and growth. Excellent leadership, communication and interpersonal skills, with a proven ability to motivate and inspire teams to achieve goals. Demonstrated ability to manage complex or sensitive situations with excellent judgment, discretion, and professionalism. Demonstrable project management experience with the ability to coordinate multiple stakeholders, maintain timelines and communicate effectively through different milestones. Analytical mindset with the ability to interpret data, identify trends, and develop actionable insights. Proficiency in Microsoft Office Suite and other relevant software applications. Ability to travel frequently within the designated territory, with additional travel outside the area as needed.The responsibilities described are not intended to be a comprehensive list of requirements for this job. Responsibilities, duties, and activities may change at any time with or without notice.
Benefits
Compensation and Benefits
75% coverage of Health, Dental & Vision benefits plan401(k) savings plan with employer matching upon eligibility8 paid holidays a year15 PTO days accrued in first yearProfessional and career development opportunitiesCompensation evaluated consistently and opportunities for growthWe are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!
It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.
Job Type: M-F 8:30am-5:30pm
Salary: $75,000-85,000 annually
Location: This position will be based out of Colorado with travel expectations in states such as Nevada, Arizona, and Texas.
Read Less