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• 

  Office Manager - Austin, Texas  

  Mindful Support Services

  Full time - Travis County

  Posted: 17/06/2026

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  Job Type: Full-time, Monday-Friday 8:30am-5:30pm Salary: $55,000-60,00... Read More

  Job Type: Full-time, Monday-Friday 8:30am-5:30pm Salary: $55,000-60,000 per year with opportunity for advancement with tenure and performance. Candidates with backgrounds in restaurant or hospitality management are highly encouraged to apply. About Mindful Support Services We are a business to business support service for independent mental healthcare practitioners, which helps providers service a growing client base. We provide administrative and organizational services to simplify the processes of sourcing leads, marketing, billing and collecting payments from patients and insurers. We have grown to support over 2,000 mental healthcare providers since we opened in 2011. We have built the Mindful Therapy Group brand from the ground up with years of dedication to solving the complex processes of the healthcare landscape in innovative ways, creating a platform geared toward growth, and working to meet our mission of creating improved access to high quality mental healthcare. About the Role We are seeking an experienced team manager who shares our company values of authenticity, respect, perseverance, and collaboration. We cultivate a transparent and energetic culture and provide the necessary tools and support for you to succeed, both personally and professionally. If you’re passionate about leadership and cultivating employees and want to become part of a supportive management team, this role is what you're looking for! The Office Manager is a critical role of the management team and will support in driving the growth of our service locations by supervising the performance of their assigned location(s), provider/client relations, staff, and facilities management. In addition to supervising the front desk team, you will also work with a cohort of mental health providers acting as an Account Manager and tracking the success of their private practices. This will include metrics meetings, offering productive feedback, and business coaching with each provider. Team Management Responsibilities: Lead the Provider Support Specialist Team to set goals, manage outcomes, and provide timely follow through for more complex tasks. Coach the PSS team on how to deliver excellent customer service over the phone, in person, and via email to clients and providers by responding to all client and provider inquiries and needs in a timely manner. Handle escalated provider and client complaints as needed and provide guidance and direction to PSS team for follow up. Oversee PSS training and growth with the goal of developing leaders that can go on to thrive in a variety of departments and career paths. Provider Cohort Responsibilities: Develop a relationship with individual providers while working to understand their motivation and goals. Make meaningful touchpoints with providers on a monthly basis based on their communication preferences. Track touchpoints including phone calls, emails, surveys, forms, or other tools utilized for provider engagement by logging each interaction in the CRM. Identify areas of opportunity for improving providers’ various areas of success and enroll them in relevant seminars, group trainings, or online courses depending on availability and relevance. Qualifications/Experience: Bachelor’s degree or equivalent experience At least 2 years of fast-paced management experience (restaurants, retail, healthcare, etc.) Ability to communicate professionally, clearly, and effectively with management, staff, and clients Experience supervising, training and mentoring staff Willingness to step into difficult conversations with clients, providers, and staff Flexibility and learner mindset Background check required Compensation and Benefits 75% coverage of Health, Dental Read Less

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• M

  Insurance Follow-Up Specialist - Goodyear, AZ  

  Mindful Support Services

  full_time - Goodyear

  Posted: 11/06/2026

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  Job DescriptionJob DescriptionApplicants with customer service, restau... Read More

  Job DescriptionJob Description

  Applicants with customer service, restaurant, retail and hospitality backgrounds are encouraged to apply!

  Job Type: Full-time; In-Office

  Salary: starting $19-$22 depending on experience.

  Who We Are:

  Mindful Therapy Group is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers. Since opening in 2011, we have added over 2,500 providers throughout our 20+ locations, and we are continuing to grow!

  We cultivate a collaborative, transparent and energetic culture and the necessary tools and support for you to succeed, both personally and professionally.

  About the role:

  The Insurance Follow-Up Specialist is responsible for reviewing rejected claims, posting insurance payments, and resolving outstanding insurance balances. Successful candidates will understand medical billing concepts, have excellent attention to detail and collaborate well with others. We encourage new ideas and creative process improvements that can make us a stronger team and company.

  Responsibilities include:

  Call insurances and use payer portals to resolve insurance denials.Focus on denials and 120+ resolution of claims.Communicate with providers about the status of outstanding insurance balances.Research and submit claims that are unable to be sent to insurances electronically.Resolve issues with claims that are electronically rejected by payers.Process and post insurance payments.Collaborate with team members to meet department goals and daily tasks.

  Requirements

  Requirements:

  Ability to communicate professionally, clearly, and effectively with management, staff and insurance companiesOne year of experience with the following:Resolving outstanding medical insurance AR by researching unpaid claims via insurance calls and portal navigationClaims reprocessing requests, corrected claims, and appealsNavigating many commercial insurances such as Blue Cross/Blue Shield, Aetna, Cigna, and OptumWorking within an EHR system and the Microsoft Office suite including Excel and OutlookPosting medical insurance payments to an EHR systemNavigating clearinghouse data and resolving rejected claimsBehavioral health medical billing experience (preferred)Experience working with Apple comp

  Schedule: Monday-Friday 8:30am -5pm
  
  Preferred:

  Basic understanding of health insurance (preferred)Front desk or billing experience at medical, dental, or vision facilities (preferred)Associates degree (preferred)

  Benefits

  We provide our full-time employees with:

  75% coverage of health, dental, and vision insurance15 PTO days accrued annually6 paid holidays per year401k matchingLife InsuranceProfessional development training and opportunities for advancement

  We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!

  It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.

  Job Type: Full-time; In-Office

  Salary: starting $19-$22 depending on experience.

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