At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.
The Service Technician Level III (Sr. Service Technician), maintains the physical condition and appearance of the community. This position is accountable for identifying problems, completing service requests, and making repairs in order to maintain the material and aesthetic condition of the community. The Sr. Service Technician works in accordance with operating and safety standards, ensuring requests and repairs are made in a reliable, timely manner. This leader anticipates and evaluates potential problems then proactively develops plans to counter challenges. The Sr. Service Technician consistently strives to maintain the highest level of attention to the operational needs of the community.
Reports to: Service/Sr. Service Manager has primary oversite of the Maintenance Technician Level III position. The Service/Sr. Service Manager has the responsibility to determine the exact 'day-to-day' duties of the Service Technician. Decisions will take into account the Technician's skills, experience, career goals, and how the individual best fits the working requirements of the community. This position may oversee Maintenance Technicians I and II with responsibility for scheduling work assignments and training.
Essential Functions/Responsibilities
Organize and perform general duties, preventative maintenance, and repairs consistent with Mill Creek Residential operating and safety standards Respond to problems with successful repairs: HVAC, electrical, plumbing, appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting, drywall, pools, spa and water features, and trash management systemsRespond to resident requests in a timely manner, delivering excellent customer serviceThoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentationRoutinely inspect community grounds and buildings to ensure safety standards and identify maintenance projectsAssist in the preparation of maintenance budgets and monitor a sufficient inventory of tools and suppliesPromote safe work practices among on-site teamEnsure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulationsAddress and complete all other duties as assignedEmbody the Mill Creek mission, values and brand promise in all that he or she doesEducation/Experience
High School diploma or equivalent (GED) preferred3-5 years maintenance technician experience Multi-family housing experience helpfulSkills/Specialized Knowledge
Capacity to read, write, and speak English, such as, the ability to read and receive and all work instructions, service requests, comprehension of required trainings, understand labels on containers, and verbally communicate with associates, residents and vendors; complete required paperwork on own.Accurately take measurements and perform basic arithmeticGeneral computer skills in Microsoft Office and property management based softwareFrequently operate maintenance equipment such as, but not limited to, hand tools, power tools, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment and safety devicesSafely use chemicals, paint, and general cleaning suppliesFrequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cartAbout the Benefits of Joining the Mill Creek Team
Competitive compensationComprehensive medical, dental, and visionEmployer-sponsored short- and long-term disability, life, and AD&D insurance401(k) with employer matchingPaid time off benefits: vacation, sick time, holidaysMill Creek is an Equal Opportunity Employer
Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!
Read LessAt Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.
The Leasing Consultant position is the primary point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing Consultant will guide prospects in choosing new and exciting homes. This position will support residents throughout the lifecycle of their residency.
Reports to: Senior Community/Community Manager has primary authority and works with the Leasing Consultant to determine the exact 'day-to-day' duties. Decisions will take into account the Leasing Consultants skills, experience, career goals, and how the individual best fits the working requirements of the community.
Essential Functions/ResponsibilitiesSales and MarketingWarmly greet prospective residents and create a personal connection while determining needs and preferences Professionally present the community and homes along with specific features and benefitsCorrectly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely mannerManage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not leaseCall or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitorsAnswer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.)Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads dailyEnsure the office, clubroom, home models, and “market ready” homes are in impeccable condition Share promotional ideas and events for marketing timelineAssist in Social Media advertising as directed by the ManagerAssist in the preparation of move-ins such as walking home, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the ManagerFamiliar with the surrounding neighborhood and ready to confidently share information with prospects and residentsAddress and complete all other duties as assignedCustomer Service
Understand and support the customer experience vision for Mill Creek ResidentialCommunicate service guarantees and customer service standards to prospective and current residentsTake ownership to personally address and resolve customer concerns in a timely professional mannerSupport new residents during move-in process. Assist with lease renewals, move-outs and resident transfersContribute ideas for improving resident satisfaction to the Community ManagerParticipate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retentionAccept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfiedPhysically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and ManagerAddress and complete all other duties as assignedEmbody the Mill Creek mission, values and brand promise in all that he or she doesOperational StandardsComplete all new lease and renewal paperwork, including related addendumsAttend any training classes/meetings as required or recommended by managementUpdate daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc., and provide information to the Community ManagerEnter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads dailyPost Craigslist ads daily to generate trafficStrive for a 25% conversion ratio of tours to new leases through effective selling and follow through skillsKnow and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associatesEnsure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulationsAddress and complete all other duties as assigned Education and/or ExperienceHigh School diploma or equivalent (GED) preferredCommitment to, and passionate for, providing outstanding customer serviceStrong communication skills (written and verbal)Multi Family, single family rentals, built to rent, or related property management experience, retails sales or hospitality experience Skills/Specialized KnowledgeClearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communicationAbility to take ownership of resident issues and/or concerns and come to a resolutionIn depth knowledge of community, inventory, pricing and availability as well as neighborhood and local communityContinuous research of area competitors such as pricing, amenities, features etc.Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management SoftwareAbility to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and divisionOperate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devicesCapable of travelling between two or more communities, if necessaryReport to work on time, work assigned schedules (including weekends) and accurately document/verify time workedAbout the Benefits of joining the Mill Creek TeamCompetitive compensation
Comprehensive medical, dental and vision
Employer sponsored short and long term disability, Life and ADD insurance
401k with employer matching
Paid time off benefits: Vacation, Sick, Holidays
Mill Creek is an Equal Opportunity Employer
Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!
Read LessAt Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.
The Service Technician I maintains the overall curb appeal and physical condition of the community. This position is a hands-on job requiring the performance of routine maintenance, painting, cleaning and janitorial, and groundskeeping tasks. This position is accountable for identifying problems, cleaning, and janitorial responsibilities, completing routine service requests, performing painting and regular maintenance in vacant apartment homes, maintaining the grounds and common areas in a clean and safe manner, and making routine repairs to maintain the material and aesthetic condition of the community. The Service Technician I works in accordance with operating and safety standards, ensuring requests and repairs are made in a safe, reliable, timely manner. They anticipate and evaluate potential problems. This position strives to maintain the highest level of attention to the operational needs of the community.
Reports to: Service Manager, Sr. Service Manager, and Community Manager. The 'day-to-day' duties of the Service Technician I will be determined daily by the Service manager. Responsibilities will be assigned in accordance with the Technician's skills, experience, career goals, and how the individual best fits the working requirements of the community.
Essential Functions/Responsibilities
Maintain the physical condition and appearance of an assigned community in accordance with operating and safety standards Assist in organizing and performing general duties, preventative maintenance, repairs, cleaning and janitorial, and groundskeeping, consistent with Mill Creek Residential operating standardsMaintaining the buildings, corridors, stairwells, and breezeways free of trash/dirt/debris/cobwebsPerform maintenance in vacant apartment homes Perform painting in vacant homesPerform service requests in occupied apartment homes Respond to problems with successful routine repairs: plumbing, electrical, carpentry, flooring, hardware & accessories, locks & keys, pool cleaning, and testing, painting, drywall, trash management systems, other trades as needed, and cleaning and janitorialReplacement of light bulbs in common areas and buildingsPressure washing the buildings and parking areas as neededRoutinely inspect community grounds and buildings to ensure safety standards and identify maintenance projectsRespond to resident requests promptly, delivering excellent customer servicePromote safe work practices among on-site teamEnsure compliance with all Federal, State, and local laws. Consistently abide by Fair Housing regulationsAddress and complete all other duties as assignedEmbody the Mill Creek mission, values, and brand promise in all that they doThe Service Tech I will perform in accordance with company benchmarks and standards in maintenance, customer service, associate relations, expense control, and all other relevant categories. Specifics may include:
Providing Exemplary Customer Service - as measured by survey results, online reputation, and other meansPreparing for Community Inspections – safety/cleanliness/complianceService Request Response and Completion TimeService Request Resolution and Quality ControlMake-ready Completion/Turnover TimeMove-in Quality (Zero Defects)Expense Control in Maintenance Related CategoriesEducation and Experience
• High School diploma or equivalent (GED) preferred
• Experience performing maintenance duties helpful
• Multi-Family maintenance experience helpful
Skills/Specialized Knowledge
• Accurately take measurements and perform basic arithmetic
• Safely operate maintenance equipment such as, but not limited to, leaf blowers, pressure washers, hand tools, power tools, transfer aids, snow and ice removal equipment, ladders, landscaping equipment, commercial vacuums, steam cleaners, other carpet and floor cleaning equipment, safety equipment, electric and hand-powered augers and others as needed
• Ability to use general office equipment such as key system programmers and software, app-based software, and personal computer
• Safely use chemicals, paint, and general cleaning supplies
• Frequently and safely operate motorized vehicles such as a golf cart
About the Benefits of Joining the Mill Creek Team
• Competitive compensation
• Comprehensive medical, dental, and vision
• Employer-sponsored short- and long-term disability, life, and AD&D insurance
• 401(k) with employer matching
• Paid time off benefits: vacation, sick time, holidays
Mill Creek is an Equal Opportunity Employer
Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!
Read LessAt Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.
The Leasing Consultant position is the primary point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing Consultant will guide prospects in choosing new and exciting homes. This position will support residents throughout the lifecycle of their residency.
Reports to: Senior Community/Community Manager has primary authority and works with the Leasing Consultant to determine the exact 'day-to-day' duties. Decisions will take into account the Leasing Consultants skills, experience, career goals, and how the individual best fits the working requirements of the community.
Essential Functions/ResponsibilitiesSales and MarketingWarmly greet prospective residents and create a personal connection while determining needs and preferences Professionally present the community and homes along with specific features and benefitsCorrectly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely mannerManage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not leaseCall or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitorsAnswer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.)Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads dailyEnsure the office, clubroom, home models, and “market ready” homes are in impeccable condition Share promotional ideas and events for marketing timelineAssist in Social Media advertising as directed by the ManagerAssist in the preparation of move-ins such as walking home, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the ManagerFamiliar with the surrounding neighborhood and ready to confidently share information with prospects and residentsAddress and complete all other duties as assignedCustomer Service
Understand and support the customer experience vision for Mill Creek ResidentialCommunicate service guarantees and customer service standards to prospective and current residentsTake ownership to personally address and resolve customer concerns in a timely professional mannerSupport new residents during move-in process. Assist with lease renewals, move-outs and resident transfersContribute ideas for improving resident satisfaction to the Community ManagerParticipate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retentionAccept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfiedPhysically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and ManagerAddress and complete all other duties as assignedEmbody the Mill Creek mission, values and brand promise in all that he or she doesOperational StandardsComplete all new lease and renewal paperwork, including related addendumsAttend any training classes/meetings as required or recommended by managementUpdate daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc., and provide information to the Community ManagerEnter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads dailyPost Craigslist ads daily to generate trafficStrive for a 25% conversion ratio of tours to new leases through effective selling and follow through skillsKnow and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associatesEnsure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulationsAddress and complete all other duties as assigned Education and/or ExperienceHigh School diploma or equivalent (GED) preferredCommitment to, and passionate for, providing outstanding customer serviceStrong communication skills (written and verbal)Multi Family, single family rentals, built to rent, or related property management experience, retails sales or hospitality experience Skills/Specialized KnowledgeClearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communicationAbility to take ownership of resident issues and/or concerns and come to a resolutionIn depth knowledge of community, inventory, pricing and availability as well as neighborhood and local communityContinuous research of area competitors such as pricing, amenities, features etc.Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management SoftwareAbility to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and divisionOperate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devicesCapable of travelling between two or more communities, if necessaryReport to work on time, work assigned schedules (including weekends) and accurately document/verify time workedAbout the Benefits of joining the Mill Creek TeamCompetitive compensation
Comprehensive medical, dental and vision
Employer sponsored short and long term disability, Life and ADD insurance
401k with employer matching
Paid time off benefits: Vacation, Sick, Holidays
Mill Creek is an Equal Opportunity Employer
Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!
Read LessAt Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.
The Service Technician I maintains the overall curb appeal and physical condition of the community. This position is a hands-on job requiring the performance of routine maintenance, painting, cleaning and janitorial, and groundskeeping tasks. This position is accountable for identifying problems, cleaning, and janitorial responsibilities, completing routine service requests, performing painting and regular maintenance in vacant apartment homes, maintaining the grounds and common areas in a clean and safe manner, and making routine repairs to maintain the material and aesthetic condition of the community. The Service Technician I works in accordance with operating and safety standards, ensuring requests and repairs are made in a safe, reliable, timely manner. They anticipate and evaluate potential problems. This position strives to maintain the highest level of attention to the operational needs of the community.
Reports to: Service Manager, Sr. Service Manager, and Community Manager. The 'day-to-day' duties of the Service Technician I will be determined daily by the Service manager. Responsibilities will be assigned in accordance with the Technician's skills, experience, career goals, and how the individual best fits the working requirements of the community.
Essential Functions/Responsibilities
Maintain the physical condition and appearance of an assigned community in accordance with operating and safety standards Assist in organizing and performing general duties, preventative maintenance, repairs, cleaning and janitorial, and groundskeeping, consistent with Mill Creek Residential operating standardsMaintaining the buildings, corridors, stairwells, and breezeways free of trash/dirt/debris/cobwebsPerform maintenance in vacant apartment homes Perform painting in vacant homesPerform service requests in occupied apartment homes Respond to problems with successful routine repairs: plumbing, electrical, carpentry, flooring, hardware & accessories, locks & keys, pool cleaning, and testing, painting, drywall, trash management systems, other trades as needed, and cleaning and janitorialReplacement of light bulbs in common areas and buildingsPressure washing the buildings and parking areas as neededRoutinely inspect community grounds and buildings to ensure safety standards and identify maintenance projectsRespond to resident requests promptly, delivering excellent customer servicePromote safe work practices among on-site teamEnsure compliance with all Federal, State, and local laws. Consistently abide by Fair Housing regulationsAddress and complete all other duties as assignedEmbody the Mill Creek mission, values, and brand promise in all that they doThe Service Tech I will perform in accordance with company benchmarks and standards in maintenance, customer service, associate relations, expense control, and all other relevant categories. Specifics may include:
Providing Exemplary Customer Service - as measured by survey results, online reputation, and other meansPreparing for Community Inspections – safety/cleanliness/complianceService Request Response and Completion TimeService Request Resolution and Quality ControlMake-ready Completion/Turnover TimeMove-in Quality (Zero Defects)Expense Control in Maintenance Related CategoriesEducation and Experience
• High School diploma or equivalent (GED) preferred
• Experience performing maintenance duties helpful
• Multi-Family maintenance experience helpful
Skills/Specialized Knowledge
• Accurately take measurements and perform basic arithmetic
• Safely operate maintenance equipment such as, but not limited to, leaf blowers, pressure washers, hand tools, power tools, transfer aids, snow and ice removal equipment, ladders, landscaping equipment, commercial vacuums, steam cleaners, other carpet and floor cleaning equipment, safety equipment, electric and hand-powered augers and others as needed
• Ability to use general office equipment such as key system programmers and software, app-based software, and personal computer
• Safely use chemicals, paint, and general cleaning supplies
• Frequently and safely operate motorized vehicles such as a golf cart
About the Benefits of Joining the Mill Creek Team
• Competitive compensation
• Comprehensive medical, dental, and vision
• Employer-sponsored short- and long-term disability, life, and AD&D insurance
• 401(k) with employer matching
• Paid time off benefits: vacation, sick time, holidays
Mill Creek is an Equal Opportunity Employer
Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!
Read LessAt Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.
The Service Technician Level II (Service Technician – Make Ready) maintains the physical condition and appearance of the community. This position is accountable for identifying problems, completing service requests, and making repairs in order to maintain the material and aesthetic condition of the community. The Service Technician Level II works in accordance with operating and safety standards, ensuring requests and repairs are made in a reliable, timely manner. Anticipates and evaluates potential problems. This position strives to maintain the highest level of attention to the operational needs of the community.
Essential Functions/Responsibilities
Assist in organizing and performing general duties, preventative maintenance, and repairs consistent with Mill Creek Residential operating and safety standards Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentationRoutinely perform duties to restore apartments to “make ready” status\Respond to problems with successful repairs: HVAC, electrical, plumbing, appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting, drywall, pools, spa and water features, and trash management systemsRoutinely inspect community grounds and buildings to ensure safety standards and identify maintenance projectsRespond to resident requests in a timely manner, delivering excellent customer servicePromote safe work practices among on-site teamEnsure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulationsAddress and complete all other duties as assignedEmbody the Mill Creek mission, values and brand promise in all that he or she doesEducation and/or Experience
High School diploma or equivalent (GED) preferred1-3 years’ experience performing maintenance dutiesMulti-Family maintenance experience helpfulHVAC and CPO certification preferredSkills/Specialized Knowledge
Capacity to read, write, and speak English, such as, the ability to read and receive and all work instructions, service requests, comprehension of required trainings, understand labels on containers, and verbally communicate with associates, residents and vendors; complete required paperwork on own.Accurately take measurements and perform basic arithmeticGeneral computer skills in Microsoft Office and property management based softwareFrequently operate maintenance equipment such as, but not limited to, hand tools, power tools, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment and safety devicesSafely use chemicals, paint, and general cleaning supplies\Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cartAbout the Benefits of joining the Mill Creek Team
Competitive compensationComprehensive medical, dental and visionEmployer sponsored short and long term disability, Life and ADD insurance401k with employer matchingPaid time off benefits: Vacation, Sick, HolidaysMill Creek is an Equal Opportunity Employer
Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!
Read LessAt Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.
The Leasing Consultant position is the primary point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing Consultant will guide prospects in choosing new and exciting homes. This position will support residents throughout the lifecycle of their residency.
Reports to: Senior Community/Community Manager has primary authority and works with the Leasing Consultant to determine the exact 'day-to-day' duties. Decisions will take into account the Leasing Consultants skills, experience, career goals, and how the individual best fits the working requirements of the community.
Essential Functions/ResponsibilitiesSales and MarketingWarmly greet prospective residents and create a personal connection while determining needs and preferences Professionally present the community and homes along with specific features and benefitsCorrectly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely mannerManage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not leaseCall or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitorsAnswer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.)Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads dailyEnsure the office, clubroom, home models, and “market ready” homes are in impeccable condition Share promotional ideas and events for marketing timelineAssist in Social Media advertising as directed by the ManagerAssist in the preparation of move-ins such as walking home, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the ManagerFamiliar with the surrounding neighborhood and ready to confidently share information with prospects and residentsAddress and complete all other duties as assignedCustomer Service
Understand and support the customer experience vision for Mill Creek ResidentialCommunicate service guarantees and customer service standards to prospective and current residentsTake ownership to personally address and resolve customer concerns in a timely professional mannerSupport new residents during move-in process. Assist with lease renewals, move-outs and resident transfersContribute ideas for improving resident satisfaction to the Community ManagerParticipate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retentionAccept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfiedPhysically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and ManagerAddress and complete all other duties as assignedEmbody the Mill Creek mission, values and brand promise in all that he or she doesOperational StandardsComplete all new lease and renewal paperwork, including related addendumsAttend any training classes/meetings as required or recommended by managementUpdate daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc., and provide information to the Community ManagerEnter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads dailyPost Craigslist ads daily to generate trafficStrive for a 25% conversion ratio of tours to new leases through effective selling and follow through skillsKnow and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associatesEnsure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulationsAddress and complete all other duties as assigned Education and/or ExperienceHigh School diploma or equivalent (GED) preferredCommitment to, and passionate for, providing outstanding customer serviceStrong communication skills (written and verbal)Multi Family, single family rentals, built to rent, or related property management experience, retails sales or hospitality experience Skills/Specialized KnowledgeClearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communicationAbility to take ownership of resident issues and/or concerns and come to a resolutionIn depth knowledge of community, inventory, pricing and availability as well as neighborhood and local communityContinuous research of area competitors such as pricing, amenities, features etc.Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management SoftwareAbility to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and divisionOperate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devicesCapable of travelling between two or more communities, if necessaryReport to work on time, work assigned schedules (including weekends) and accurately document/verify time workedAbout the Benefits of joining the Mill Creek TeamCompetitive compensation
Comprehensive medical, dental and vision
Employer sponsored short and long term disability, Life and ADD insurance
401k with employer matching
Paid time off benefits: Vacation, Sick, Holidays
Mill Creek is an Equal Opportunity Employer
Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!
Read LessAt Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.
The Service Technician Level II (Service Technician – Make Ready) maintains the physical condition and appearance of the community. This position is accountable for identifying problems, completing service requests, and making repairs in order to maintain the material and aesthetic condition of the community. The Service Technician Level II works in accordance with operating and safety standards, ensuring requests and repairs are made in a reliable, timely manner. Anticipates and evaluates potential problems. This position strives to maintain the highest level of attention to the operational needs of the community.
Essential Functions/Responsibilities
Assist in organizing and performing general duties, preventative maintenance, and repairs consistent with Mill Creek Residential operating and safety standards Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentationRoutinely perform duties to restore apartments to “make ready” status\Respond to problems with successful repairs: HVAC, electrical, plumbing, appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting, drywall, pools, spa and water features, and trash management systemsRoutinely inspect community grounds and buildings to ensure safety standards and identify maintenance projectsRespond to resident requests in a timely manner, delivering excellent customer servicePromote safe work practices among on-site teamEnsure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulationsAddress and complete all other duties as assignedEmbody the Mill Creek mission, values and brand promise in all that he or she doesEducation and/or Experience
High School diploma or equivalent (GED) preferred1-3 years’ experience performing maintenance dutiesMulti-Family maintenance experience helpfulHVAC and CPO certification preferredSkills/Specialized Knowledge
Capacity to read, write, and speak English, such as, the ability to read and receive and all work instructions, service requests, comprehension of required trainings, understand labels on containers, and verbally communicate with associates, residents and vendors; complete required paperwork on own.Accurately take measurements and perform basic arithmeticGeneral computer skills in Microsoft Office and property management based softwareFrequently operate maintenance equipment such as, but not limited to, hand tools, power tools, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment and safety devicesSafely use chemicals, paint, and general cleaning supplies\Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cartAbout the Benefits of joining the Mill Creek Team
Competitive compensationComprehensive medical, dental and visionEmployer sponsored short and long term disability, Life and ADD insurance401k with employer matchingPaid time off benefits: Vacation, Sick, HolidaysMill Creek is an Equal Opportunity Employer
Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!
Read LessAt Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.
The Service Technician Level II (Service Technician – Make Ready) maintains the physical condition and appearance of the community. This position is accountable for identifying problems, completing service requests, and making repairs in order to maintain the material and aesthetic condition of the community. The Service Technician Level II works in accordance with operating and safety standards, ensuring requests and repairs are made in a reliable, timely manner. Anticipates and evaluates potential problems. This position strives to maintain the highest level of attention to the operational needs of the community.
Essential Functions/Responsibilities
Assist in organizing and performing general duties, preventative maintenance, and repairs consistent with Mill Creek Residential operating and safety standards Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentationRoutinely perform duties to restore apartments to “make ready” status\Respond to problems with successful repairs: HVAC, electrical, plumbing, appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting, drywall, pools, spa and water features, and trash management systemsRoutinely inspect community grounds and buildings to ensure safety standards and identify maintenance projectsRespond to resident requests in a timely manner, delivering excellent customer servicePromote safe work practices among on-site teamEnsure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulationsAddress and complete all other duties as assignedEmbody the Mill Creek mission, values and brand promise in all that he or she doesEducation and/or Experience
High School diploma or equivalent (GED) preferred1-3 years’ experience performing maintenance dutiesMulti-Family maintenance experience helpfulHVAC and CPO certification preferredSkills/Specialized Knowledge
Capacity to read, write, and speak English, such as, the ability to read and receive and all work instructions, service requests, comprehension of required trainings, understand labels on containers, and verbally communicate with associates, residents and vendors; complete required paperwork on own.Accurately take measurements and perform basic arithmeticGeneral computer skills in Microsoft Office and property management based softwareFrequently operate maintenance equipment such as, but not limited to, hand tools, power tools, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment and safety devicesSafely use chemicals, paint, and general cleaning supplies\Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cartAbout the Benefits of joining the Mill Creek Team
Competitive compensationComprehensive medical, dental and visionEmployer sponsored short and long term disability, Life and ADD insurance401k with employer matchingPaid time off benefits: Vacation, Sick, HolidaysMill Creek is an Equal Opportunity Employer
Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!
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