We are seeking a highly organized and motivated Administrative Specialist to join our growing team. This is a remote position, ideal for someone who thrives working independently and can manage a high-volume workload with minimal supervision.
This role serves as the first point of contact for families, guiding them through our intake process.
Responsibilities
Serve as primary contact for new patient inquiriesCoordinate with families to gather required intake documentation in a timely manner to initiate services without delayVerify insurance information and eligibility using online verification systemsMaintain consistent communication with families, therapists, and referral partners to coordinator servicesSend physician orders and follow up as needed until receivedMaintain accurate patient records in EMR systemsEnsure compliance with HIPAA regulationsMaintain a high standard of customer service when supporting patients and families.Qualifications
Higher education (Associate's or Bachelor's Degree) preferred, but not requiredHighly organized with strong attention to detailAbility to manage multiple tasks efficiently in a high-volume environmentStrong follow-up skills, with the ability to track multiple referrals, maintain organized records, and proactively ensure all required documentation is received.Excellent customer service and phone skillsProficient in EMR systems with an understanding of HIPAA regulations ideal, but not requiredUnderstanding of insurance benefits is helpfulTrustworthy and reliable in a remote work environmentMust be able to travel to Waxhaw, NC for initial trainingTraining
Training and onboarding are conducted in person in Waxhaw for approximately two to three weeks, after which the role transitions to remote work.
Compensation & Benefits
Starting pay: $19/hourMedical insurance401(k)Paid Time Off (PTO)Paid holidaysOptional vision, dental, and life insuranceAdditional Perks
Fully remote position after trainingAll equipment provided (laptop, cell phone, printer, shredder)Supportive team environmentStrong emphasis on work-life balanceCompany DescriptionMilestone Therapy Inc. is a family-owned practice that has been helping children achieve significant developmental milestones since 2003. Our dedicated team of highly skilled therapists all have one common goal: To help and encourage children to meet each day with greater confidence and increase their overall chances for success in every aspect of life.
