Job DescriptionJob Description
Overview
Join our dynamic hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face of our property, ensuring every guest experience is exceptional from check-in to check-out. This energetic role requires a proactive approach to guest relations, seamless management of reservations, and efficient handling of front desk operations. You will be instrumental in creating a positive, memorable stay for our guests while maintaining smooth hotel functions. Your enthusiasm and dedication will help foster a warm and inviting atmosphere that keeps guests coming back.
Responsibilities
Greet guests warmly, assist with check-in and check-out procedures, and provide outstanding customer service throughout their stayManage reservations accurately using property management systems (PMS).Handle guest inquiries via multi-line phone systems with professionalism and courtesy, providing information about hotel amenities, local attractions, and servicesCoordinate with housekeeping and maintenance teams to ensure guest rooms are prepared and issues are resolved promptlyUphold hotel emergency procedures, including safety protocols and incident reporting, to ensure guest and staff safety at all timesMaintain accurate records of guest stays, billing details, and special requests while ensuring data privacy and securitySupport night audit processes by reconciling daily transactions and preparing reports for management review
Experience
Proven experience in hospitality management or front desk operations within a hotel or resort environmentFamiliarity with hospitality reservation systems such as OPERA or property management systems (PMS)Strong customer service skills with the ability to problem-solve quickly and effectively in a fast-paced settingMultilingual or bilingual abilities are highly desirable to assist diverse guest populationsKnowledge of hotel emergency procedures, guest relations strategies, and phone etiquette standardsExperience with night audit procedures and multi-line phone systems is preferredPrevious work in resort settings or hotels with high guest volume is advantageous
Join us to deliver exceptional guest experiences through energetic service, detailed attention, and a passion for hospitality!
Competitive pay
Training and ongoing support
Career growth within the hotel
Employee discounts at Wyndham properties
Positive and team-oriented work environment
How to Apply
Microtel Inn & Suites – Seneca Falls
1966 Route 5 & 20, Seneca Falls, NY 13148
We are hiring immediately — join a team that values great service and a welcoming atmosphere!
Work Location: In person
Read Less