P/C Digital Customer Service Specialist Objective
To be a proficient member of the Property/Casualty (P/C) Customer Service Team to provide exemplary customer experiences to policyholders and over 400 agents and their field office staff in a prompt, professional manner. To address policy, billing, and web-related questions and concerns from internal and external customers on all personal lines and commercial lines of business via e-mail, chat, and website. To provide proficient online service during standard business hours by responding to and taking ownership of all incoming chats and tickets from internal and external customers and members quickly and courteously. To proactively research and resolve policy and billing issues and online account technical grievances, while documenting activities and reporting back to agent offices. To promote additional coverages for customers when appropriate. To lead the department by excelling in all metrics tracked to ensure quality service and lead by example for Associate P/C Customer Service Specialists. To preserve the Customer Service relationship, gather information, and improve the overall service process.
P/C Digital Customer Service Specialist Responsibilities
Provide timely assistance to existing and potential policyholders, agents, and lienholders by addressing their inquiries about billing, insurance coverage questions and changes, website assistance, and member benefits via answering incoming chats and emails.
Maintain proficient knowledge of departmental processing methods, industry standards and regulations, procedures, and Farm Bureau product lines and software, such as LiveChat, Farm Bureau's external website, Legacy, Guidewire, Salesforce, and others, to accurately and efficiently answer customer inquiries and resolve problems.
Maintain, support, and utilize a proficient understanding of company, customer, DIFS, agent, and affiliated company relationships, and the company's core values and departmental standards for professionalism and courtesy in business conduct.
P/C Digital Customer Service Specialist Qualifications
Required
High school diploma or equivalent required.
Minimum six months' experience in the insurance industry required.
One year of contact center or professional office experience is required.
Keyboarding skills with 60 wpm and accuracy required.
One year of experience or training in telephone and written communications required.
Two years of experience in customer service activities required.
Must possess an active Michigan Resident Producer P/C License required or must be obtained within 6 months of hire.
Two years of experience in the use of computers, phones, and software required.
One year of experience with proven skills in Microsoft suite of applications, including OneNote, PowerPoint, Word, and Outlook required.
Proficient ability to learn new technologies required.
Preferred
Associate's degree with a focus on business administration, management, insurance, or finance preferred.
Bilingual skills preferred.
Designations in AINS, ACS, or AIS preferred.
Web support and chat experience preferred.
Note: This position offers flexibility, allowing for remote or in-person work options upon successful completion of an approximately two-month In-Person training period at our Home Office in Lansing, MI
Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.
PM19
Compensation details: 3 Yearly Salary
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Read LessCounty Administrative Coordinator II (Oakland) Objective
To help build and maintain an active and growing county Farm Bureau through encouraging member involvement, as well as supporting county committees and leadership. To assist the county Farm Bureau in developing and supporting successful Farm Bureau programs and services that meet the needs of the members. To update the county Farm Bureau website and social media outlets. To maintain accurate and efficient office records for the county Farm Bureau. To coordinate administration of the health insurance programs (if applicable).
County Administrative Coordinator II (Oakland) Responsibilities
Work with county Farm Bureaus to encourage member involvement, assist county
committees, and support Farm Bureau programs and services.
Assist the executive committee in preparing the annual budget. Make recommendationsconcerning equipment, and building needs as requested. Pay all routine bills within the budget. Maintain financial records including all recommended month-end reports, year-end reports, and monthly bank reconciliations of all county Farm Bureau bank accounts. Prepare for the annual county financial review and make any necessary adjustments following the review. Manage personal property taxes and work with outside tax preparer to complete annual 990/990T tax forms.
WORK LOCATION
The candidate will have several office location options to choose from throughout Oakland County."County Administrative Coordinator II (Oakland) Qualifications
REQUIRED:
High school diploma or equivalent required.One to three years general business and office management experience required.Ability and willingness to promote the objectives of the Farm Bureau organizationPREFERRED:
Associate degree preferred.Volunteer management experience preferred.Prior work experience with other volunteer organizations preferred.Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.
PM19
Compensation details: 25 Hourly Wage
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Read LessTo help build and maintain an active and growing county Farm Bureau through encouraging member involvement, as well as supporting county committees and leadership. To assist the county Farm Bureau in developing and supporting successful Farm Bureau programs and services that meet the needs of the members. To update the county Farm Bureau website and social media outlets. To maintain accurate and efficient office records for the county Farm Bureau.
Maintain up-to-date and accurate county membership records.
Maintain current and accurate records and mailing lists, including but not limited to, county membership, Community Action Groups, committee members, and board members.
Comply with agreements and county and state bylaws.
Required: High school diploma or equivalent required.
Experience in the use of office equipment and computers.
Experience dealing with the public by telephone, mail and personal contact required.
Preferred: Prior work with other volunteer organizations preferred.
Note: This is a full-time position working 32 hours per week, schedule TBD, covering the following Michigan counties: Antrim, Charlevoix, Emmet, Cheboygan and Presque Isle. This is a Hybrid position working both remotely in Michigan and at the County Farm Bureau Office.
PM19
Compensation details: 16.3 Hourly Wage
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Read LessSupervisor, Training and Quality Objective
To lead a dynamic team responsible for delivering training, coaching, and managing quality assurance and control programs to enhance employee capabilities and ensure service excellence. To align department strategies with corporate goals, regulatory requirements, and industry best practices, while driving consistency, innovation, and compliance. To oversee onboarding, skill development, mentoring, and continuous improvement initiatives to strengthen system knowledge and elevate customer experience. To collaborate and lead operational initiatives that optimize workflows, improve business processes, and leverage quality data to support strategic objectives. To assist the manager in developing and maintaining the department's risk management plan.
Supervisor, Training and Quality Responsibilities
Establish and maintain a supportive and high-performing work environment by selecting, developing, and managing staff to maximize their strengths and contributions. Clearly communicate expectations and service standards, provide regular feedback, and create opportunities for employees to share ideas, build skills, and feel valued. Oversee performance management, including reviews, coaching, guiding professional development plans, and staffing decisions, in alignment with corporate guidelines. Serve as a backup to direct reports when necessary to ensure continuity of service and operational stability.
Design, lead, and continuously enhance the department's Quality Assurance and Quality Control programs. Collaborate with business leaders to calibrate standards, monitor customer interactions, and guarantee compliance and service excellence. Analyze quality data and trends to deliver actionable insights that bolster both individual and team performance.
Oversee the development, delivery, and evaluation of departmental training programs by collaborating with internal operational leaders to identify skill gaps and align initiatives to corporate and divisional goals. Define training objectives, utilize varied delivery methods and resources, and ensure content reflects regulatory compliance and supports continuous improvement.
Supervisor, Training and Quality Qualifications
Required
Bachelor's degree required in business, education, management, or related field; equivalent experience may be considered.
Minimum four years of leadership experience required, preferably in training, quality, or operational roles.
Minimum three years of experience in training delivery, instructional design, and quality assurance required.
Preferred
P/C Resident Producer license preferred.
Minimum of three years of insurance or financial services experience preferred.
Minimum of two years of experience developing adult education and curricula preferred.
Minimum of two years of experience with learning management systems (LMS), quality monitoring platforms, and CRM systems preferred.
Intermediate to advanced knowledge of Guidewire PolicyCenter, BillingCenter, and BCMS billing knowledge preferred.
Professional certifications in training, quality, or leadership (e.g. Six Sigma) preferred.
Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.
PM19
Compensation details: 0 Yearly Salary
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Read LessSenior P/C Customer Service Support Analyst Objective
To act as an advocate for Property/Casualty Customer Service (PCCS) and the Field Force to meet their technology needs. To participate in the study, analysis, design, testing, and implementation of PCCS, corporate, and agency billing systems, programs, and procedures with a focus on billing and Property/Casualty products. To facilitate and lead training on corporate system functions for internal and field force users. To perform quality control and periodically audit PCCS functions to ensure compliance and accuracy.
Senior P/C Customer Service Support Analyst Responsibilities
Facilitate and lead ongoing corporate and departmental projects, including managing sub-teams of business/product owners, subject matter experts, and technical representatives when necessary to elicit and document requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, and task and workflow analysis.
Perform software user acceptance testing and coordination to ensure a smooth implementation of changes. Communicate project status and progress to management and other affected personnel. Prepare, document, and maintain up-to-date procedural documentation on processing functions PCCS and other users.
Maintain thorough knowledge of departmental and corporate processing methods, industry standards and regulations, and Farm Bureau product lines and software.
Drive and challenge business areas on their assumptions and the successful execution of their testing plans.
Senior P/C Customer Service Support Analyst Qualifications
Required
Bachelor's degree required with focus on insurance, business, administration, finance or management, or equivalent experience may be considered.
Three to five years of experience in insurance industry or related field required.
P/C Resident Producer License required or must be obtained within 90 days of hire.
Experience working with project methodologies required.
Thorough understanding required of how to interpret customer business needs and translate them into application and operational requirements.
Functional and system design specifications development experience required.
Willingness to pursue continuing job-related training and education required.
Preferred
Experience with project management techniques preferred.
Technical background and experience with Farm Bureau systems preferred.
Experience working in small-to-medium sized projects preferred.
Experience in process improvement preferred.
Experience working with property/casualty products preferred.
Note: If a candidate is not identified, a P/C Customer Service Support Analyst may be considered based on level of experience.
Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.
PM19
Compensation details: 9 Yearly Salary
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Read LessTo assist the Manager of P/C Customer and Premium Control Operations in leading and developing a high-performing Property/Casualty (P/C) Customer Service Team that delivers an extraordinary customer experience to policyholders and over 400 agents and their field office staff promptly and professionally. To ensure the team effectively addresses policy, billing, member benefits, and web-related questions and concerns from internal and external customers across all personal and commercial lines of business via phone, email, chat, and website. To oversee the proactive research and resolution of policy issues and online account technical issues, ensuring accurate documentation and reporting back to agent offices.
Develop and build high-performing teams to achieve an extraordinary customer experience for Michigan Farm Bureau members and Farm Bureau Insurance policyholders, agents, and agents' office staff.
Contribute to the strategic direction of the P/C Customer and Premium Control Operations by collaborating with the Manager in developing and implementing innovative strategies to enhance oversight, streamline processes, and optimize customer interactions and related functions.
Cultivate a high-performing P/C Customer Service team by actively coaching, developing, and evaluating staff performance. Implement performance management strategies, including performance improvement plans as needed, and conduct structured one-on-one sessions, quarterly professional development reviews, and performance appraisals following HR guidelines to optimize individual and team contributions.
This position offers flexibility, allowing for remote or in-person work options upon successful completion of an approximately two-month In-Person training period at our Home Office in Lansing, MI.
REQUIRED:
Bachelor's Degree in business administration, management, insurance, finance or related field required, or equivalent experience may be considered. Three years in a contact center management role is required, or equivalent experience may be considered. Five or more years of contact center or professional office experience required.Six or more years of experience in insurance processing and customer service activities required.Must possess an active Michigan Resident Producer P/C License required or must obtain within 6 months of hire.Proficient ability to analyze data, performance metrics, and staffing trends to drive improvements required. Advanced ability to learn new technologies required.Five or more years of experience with proven skills in the Microsoft suite of applications, including OneNote, PowerPoint, Word, and Outlook, required.PREFERRED:
Designations in AINS, ACS, or AIS preferred.Bilingual skills preferred.This position offers flexibility, allowing for remote or in-person work options upon successful completion of an approximately two-month In-Person training period at our Home Office in Lansing, MI.
PM19
Compensation details: 0 Yearly Salary
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Read LessSenior Life Underwriter Objective
To provide underwriting services for the Life department and Field Force, utilizing company approved solution methods and underwriting guidelines. To provide training of the Underwriting staff. To ensure timely and sound underwriting decisions for the entire unit. Utilize data analytics and underwriting outcomes to regularly evaluate, improve, and streamline the underwriting functions. Maintain expertise in leveraging automated underwriting systems to augment underwriting goals and objectives.
Senior Life Underwriter Responsibilities
Underwrite and process larger and complex life insurance applications and determine facultative reinsurance liabilities based on established rules. Maintain approval authority up to $4,000,000.
Correspond by e-mail, telephone, and systems with clients, agents, doctors, paramedical facilities, reinsurers, service laboratories, commercial inspection companies, and other organizations to gather information necessary to properly underwrite risks.
Maintain awareness of changes in underwriting industry related to risk selection, underwriting techniques, and data and technical advancements. Participate in industry educational programs.
Senior Life Underwriter Qualifications
Required
Bachelor's degree required with focus on insurance, business, finance or medical field, required or equivalent ten years underwriting experience may be considered.
Minimum seven years life underwriting experience or equivalent required.
Financial underwriting experience required.
Experienced computer usage and proven skills in Microsoft Office including Excel or similar spreadsheet software required.
Medical terminology knowledge required.
Willingness to pursue continuing job-related training and education required.
FALU, FLMI, CLU, ChFC, or LLIF designation required or actively pursuing.
Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.
PM19
Compensation details: 93 Yearly Salary
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Read LessSenior Litigation Representative Objective
To provide efficient investigation, evaluation, supervision, and disposition of first and third party casualty claims in litigation.
Senior Litigation Representative Responsibilities
Retain detailed knowledge of the Michigan law, especially the No-Fault Automobile Act, MCL 500.3101, Negligence, Products and Insurance contract law, civil procedure, and Michigan Evidence law.
Review and advise of changes in statutory law, case law, and legal practice as it pertains to the handling of claims and management of litigation.
Participate in meetings, round-table discussions, and other collaborative efforts, providing others with constructive criticisms, encouragement and advice in the handling of individual claims.
Senior Litigation Representative Qualifications
Required
Bachelor's degree or equivalent experience in claims management required. Juris Doctor (JD) degree preferred.
Ten years' experience in some aspect of the handling of claims, litigation and litigation management, or minimum five to ten years in the practice of law required.
Experience by participation in depositions, mediations, pre-trial conferences and trials required.
Extensive knowledge of claims procedures and practices, of no-fault coverage, and of tort, workers' compensation and contract law pertaining primarily to the handling of claims required.
Knowledge of medical terminology, anatomy and rehabilitation required.
Extensive knowledge of insurance contracts written by the company, and ability to interpret insurance contracts required.
Working knowledge of Microsoft Word, Outlook, Excel and PowerPoint required.
Ability to research and access information via the Internet required, with legal research capability preferred.
Must possess a valid driver license with an acceptable driving record.
Preferred
Designations in AIC and CPCU preferred.
Note - If a candidate is not identified, a Litigation Representative may be considered based on level of experience.
Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.
PM19
Compensation details: 58 Yearly Salary
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