POSITION: Driver
REPORTS TO: Distribution Manager
POSITION TYPE: Full-Time, Hourly
ABOUT MANNA
MANNA is a nonprofit organization in Philadelphia providing nutrition services to improve health for people with serious illnesses who need nourishment to heal. By providing medically tailored meals and nutrition education, we empower people to improve their health and quality of life.
SUMMARY
The Driver plays a critical role in supporting MANNA’s mission by ensuring the timely, safe, and accurate delivery of medically tailored meals (MTM) to clients across the Greater Philadelphia and Southern New Jersey regions. This position serves as a key point of contact with clients, representing MANNA with professionalism, compassion, and respect while maintaining strict standards for food safety, vehicle maintenance, and client confidentiality.
SUPERVISORY RESPONSIBILITIES: None.
ESSENTIAL FUNCTIONS:
Delivery OperationsSafely operate MANNA vehicles to drive assigned delivery routes and distribute meals according to prescribed dietary modifications and client choice in an accurate and timely mannerUtilize routing software on a MANNA-issued smartphone to navigate routes, contact clients, and maintain delivery recordsAdapt routes as needed to accommodate traffic, weather, or special delivery considerationsCommunicate proactively with the Transportation or Operations team regarding delays, incidents, or route challengesAdhere to all applicable PA and NJ traffic laws and safe driving practicesVerify delivery accuracy and ensure all meals are distributed to the correct recipientsFollow all food safety protocols, including proper handling, storage, and monitoring of refrigeration temperaturesMaintain strict adherence to HIPAA guidelines to protect client confidentialityClient Interaction & Service Provide professional, courteous, and empathetic service to clients during all interactionsServe as a positive ambassador for MANNA, reinforcing trust and reliabilityUse sound judgment and problem-solving skills to address delivery issues or client concerns in real timeObserve and report relevant client needs or concerns to the appropriate supervisorVehicle Maintenance & Compliance Maintain the cleanliness and organization of MANNA vehicles, including both cab and refrigeration unitsComplete vehicle inspection logs twice daily, documenting mileage, condition, and temperature controlsPromptly report maintenance issues or upcoming service needs to supervisorsDistribution SupportAssist with packing, staging, or organizing deliveries when neededSupport distribution or kitchen operations during non-delivery time, as assignedOther duties as assignedREQUIRED SKILLS AND ABILITIES:
Valid driver’s license with a clean driving recordStrong verbal and written communication skillsExcellent interpersonal and customer service skillsStrong time management skills with the ability to meet delivery deadlinesDemonstrated problem-solving and decision-making abilitiesAbility to work independently while remaining responsive to team communicationEDUCATION AND EXPERIENCE
High school diploma or equivalent.Previous delivery, transportation, or customer service experience preferredWORKING CONDITIONS
Primarily field-based, operating delivery vehicles throughout the service areaAbility to drive for extended periods (6–10 hours per shift)Ability to read and interpret information on paper and digital devices (including smartphones)Ability to lift and carry up to 50 pounds on a regular basisAbility to climb stairs and walk to and from client residencesWork performed in varying weather conditions
ADDITIONAL REQUIREMENTS:
All offers of employment with MANNA are contingent upon the successful completion of a standard credentialing process, including a criminal background check, driving record review, and drug screening. These screenings are subject to annual re-verification as a condition of continued employment.
SALARY: $20 an hour
BENEFITS: Health insurance, FSA, Pre-tax Commuter Spending Account, Life insurance, Disability insurance, 401(k) plan with match, PTO up to 12 days in year one plus 5 sick days, 11 paid holidays plus two ‘floating’ holidays per year, and 3 Special PTO days.
Read LessPOSITION: Distribution Driver & Packer
REPORTS TO: Distribution Manager
POSITION TYPE: Full-Time, Hourly
ABOUT MANNA
MANNA is a nonprofit organization in Philadelphia providing nutrition services to improve health for people with serious illnesses who need nourishment to heal. By providing medically tailored meals and nutrition education, we empower people to improve their health and quality of life.
SUMMARY: The Distribution Driver & Packer supports both meal packing and delivery operations to ensure clients receive medically tailored meals safely, accurately, and on time. This role is responsible for packing and staging meals according to MANNA’s dietary cycle menus and client selections, assisting with loading delivery vehicles, and completing deliveries across the Greater Philadelphia region and Southern New Jersey. The position also ensures compliance with food safety standards, HIPAA requirements, and vehicle maintenance protocols.
SUPERVISORY RESPONSIBILITIES: None.
ESSENTIAL FUNCTIONS:
Meals Packing & StagingAccurately pack client meals according to daily menu cycles, dietary modifications, and individual client selectionsPrepare shipping boxes and ensure accurate labeling in coordination with the shipping teamStage and load delivery trucks with appropriate meals for assigned routes; verify counts against delivery manifestsDelivery OperationsSafely operate MANNA vehicles to drive assigned delivery routes and distribute meals according to prescribed dietary modifications and client choice in an accurate and timely mannerUtilize routing software on a MANNA-issued smartphone to navigate routes, contact clients, and maintain delivery recordsAdapt routes as needed to accommodate traffic, weather, or special delivery considerationsCommunicate proactively with the Transportation or Operations team regarding delays, incidents, or route challengesAdhere to all applicable PA and NJ traffic laws and safe driving practicesVerify delivery accuracy and ensure all meals are distributed to the correct recipientsFollow all food safety protocols, including proper handling, storage, and monitoring of refrigeration temperaturesMaintain strict adherence to HIPAA guidelines to protect client confidentialityClient Interaction & Service Provide professional, courteous, and empathetic service to clients during all interactionsServe as a positive ambassador for MANNA, reinforcing trust and reliabilityUse sound judgment and problem-solving skills to address delivery issues or client concerns in real timeObserve and report relevant client needs or concerns to the appropriate supervisorVehicle & Facility Support Maintain cleanliness and organization of delivery vehicles, including cab and refrigeration unitsComplete vehicle logs twice daily, including mileage and temperature checksReport vehicle or refrigeration maintenance needs promptlyConduct inventory checks and assist with organization of refrigerators and freezersParticipate in departmental meetings and support general distribution operations as neededOther duties as needed or assigned.REQUIRED SKILLS AND ABILITIES:
Valid driver’s license with a clean driving recordStrong verbal and written communication skillsExcellent interpersonal and customer service skillsStrong time management skills with the ability to meet delivery deadlinesDemonstrated problem-solving and decision-making abilitiesAbility to work independently while remaining responsive to team communicationEDUCATION AND EXPERIENCE
High school diploma or equivalent.Previous delivery, transportation, or customer service experience preferredWORKING CONDITIONS
Hybrid position providing support across facility distribution operations and field-based delivery servicesAbility to drive for extended periods (6–10 hours per shift)Ability to read and interpret information on paper and digital devices (including smartphones)Ability to lift and carry up to 50 pounds on a regular basisAbility to climb stairs and walk to and from client residencesWork performed in varying weather conditions
ADDITIONAL REQUIREMENTS:
All offers of employment with MANNA are contingent upon the successful completion of a standard credentialing process, including a criminal background check, driving record review, and drug screening. These screenings are subject to annual re-verification as a condition of continued employment.
SALARY: $20 an hour
BENEFITS: Health and Vision insurance, Dental insurance, FSA, Pre-tax Commuter Spending Account, Life insurance, Disability insurance, 401(k) plan with match, PTO up to 12 days in year one plus 5 sick days, 11 paid holidays plus two ‘floating’ holidays per year and 3 special PTO days.
