The Amenity Services Coordinator will work closely with Property Management to support the planning, coordination, and delivery of daily amenity services, meeting room operations, and tenant engagement, at Memorial City Plaza. Acting as a key facilitator of the tenant experience, this role emphasizes service, organization, and collaboration to ensure seamless execution and tenant satisfaction. As a representative of MetroNational, the ideal candidate will bring enthusiasm, excellent communication skills, and a proactive approach to supporting an outstanding workplace environment.
KEY RESPONSIBILITIES:
Coordinate and support the successful execution of tenant and in-house meetings, amenities programming, and support of tenant event planning and execution, ensuring alignment with approved designs, budgets, and schedules.Oversee day-to-day meeting room operations, including: Monitoring and responding promptly to booking inquiries.Managing the reservation system and calendar to ensure efficient room usage.Coordinating room setups, A/V requirements, catering, and other logistics with vendors and facilities staff.Ensuring meeting spaces are clean, functional, and properly staged before and after each use.Serving as the main point of contact for meeting planners and providing on-site support as needed.Documenting meeting activity and compiling usage data for reporting purposes.Conducting follow-up outreach to confirm client satisfaction and gather suggestions for improvement.Gather, organize, and interpret feedback from tenants and guests regarding amenities and services, and share insights with Property Management to inform ongoing improvements.Assist with the planning and delivery of tenant-focused amenities, including: Coordinating daily and weekly amenity services such as Work n’ Mother, conference rooms, wellness rooms, event spaces and other amenities.Creating and maintaining amenity schedules and promotional materials.Ensuring all spaces (lounges, wellness rooms, break areas, etc.) are maintained to high cleanliness and presentation standards.Monitoring amenity usage and tenant engagement levels to help adjust offerings based on interest and participation.Build and maintain strong tenant relationships by providing consistent, high-touch service and demonstrating a genuine interest in creating a positive workplace experience.Support vendor and contractor coordination, including: Scheduling service providers for recurring and one-time needs.Ensuring vendors follow building protocols and meet quality standards.Tracking contract requirements and service deliverables.Create and circulate event and amenity communications, such as digital flyers, tenant newsletters, and updates, in alignment with MetroNational branding guidelines.Provide regular updates to on-site teams regarding amenity activities, meeting room schedules, and service adjustments to ensure seamless daily operations.Conduct frequent walkthroughs of all tenant-facing areas to identify and address maintenance issues, cleanliness concerns, or supply needs, coordinating with appropriate departments as necessary.Ensure compliance with MetroNational policies and procedures related to events, meetings, and legal/contractual obligations.Support the Experience Team on delivery and facilitation of tenant engagement events and activationsRequirements:EDUCATION AND REQUIRED EXPERIENCE:
· Bachelor’s degree (BA/BAS) from four-year college or university.
· 2+ years’ related experience and/or training
SKILLS, QUALIFICATIONS, AND OTHER REQUIREMENTS:
· Excellent interpersonal, oral, and written communication skills
· Must be able to solidify positive working relationships at all levels of the organization.
· A natural connector/networker; someone who is passionate about meeting and talking to tenants, guests and local organizations to help build connections and future business growth.
· Creative and forward-thinking mindset
· Strong organizational and time management skills
· Ability to author reports and business correspondence
· Ability to effectively present information and respond to questions from tenants, guests and management.
· Must be able to understand and communicate effectively to tenants, guests, local organizations, vendors, and employees.
· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
· Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
PHYSICAL DEMANDS:
Requires sufficient personal mobility and physical reflexes, to permit the employee to function in a general office environment and accomplish tasks and duties outlined above.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
ABOUT METRONATIONAL
MetroNational is a private, family-owned real estate investment, development, and management company located in Houston whose core interest is the Memorial City mixed-use development. The cornerstones of its business philosophy are teamwork, loyalty, integrity, and professionalism, which have led to winning several awards:
· Houston Chronicle Top Workplaces
· Houston Business Journal Healthiest Employers
· Houston Business Journal Best Places to Work
· Cigna Well-Being Award
· American Heart Association Fit-Friendly Worksite
· Mother-Friendly Worksite
Read LessThe Building Engineer is responsible for working directly with the property and engineering management in implementing and maintaining the energy management, preventive maintenance, quality standards, operating objectives, and goals of the owner. This must be done in a manner that not only protects, but also maximizes the value of the property.
It is the policy of Metro National that the highest possible professional standards be always maintained when you perform your assigned duties and responsibilities. Our success as a business is directly related to the quality of the services that we provide. In the performance of your duties as an Building Engineer as described below, you are accountable for all your actions.
Your contact with tenants, prospective tenants, owners, and vendors is to be guided by the highest professional standards including positive, supportive, friendly behavior and legendary service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
mechanical/pneumatic equipment, control gauges, distributor panels, valves, thermostats, diffusers, and other equipment necessary to provide a comfortable environment for the buildings.Repair doors, ceilings, hand railings, and floor.Perform preventive maintenance duties, including changing filters, oiling motors, replacing light fixtures, inspecting/adjusting belts, replacing bearings, aligning shafts and annual inspections as directed by manufacturers.Inspect engine room equipment, fan room equipment, cooling tower, all motors, house pumps and sump pumps.Document and report activities.Clean, lubricate and service a wide variety of pumps, valves, pneumatic controls, electrical, mechanical and hydraulic devices.Troubleshoot, evaluate and make recommendations to upgrade maintenance operations and/or implement savings opportunities.Possess competent knowledge of the use and care of tools and equipment used in facility and ground maintenance.Respond immediately to emergency situations and customer concerns.Inspect buildings, ground and equipment for unsafe or malfunctioning conditions.Inspect new installation for compliance with building codes and safety regulations.Maintain and operate life safety/fire systems.Perform welding, carpentry and snow removal when necessary.Comply with all applicable codes, regulations, governmental agency and Company directives as related to building operations and practice safe work habits.GENERAL MAINTENANCE AND OPERATION DUTIES:
Understand OSHA guidelines and how to ensure that all equipment is maintained to guidelines/standards.Read and follow written and oral instructions.Convey thoughts and recommendations orally and/or in writing to supervisors, contractors, and others in order to solve building-related problems.Operate and use necessary manual and power-driven tools.Lift and carry objects of up to 50 pounds for distances of up to 30 feet.Climb ladders and stairs.Assist in understanding and establishing or improving preventive maintenance and overhaul schedules for all equipment and mechanical systems within the project.Assist or take responsibility for maintenance and operation programs/schedules for all equipment.Repair and maintain equipment in ceilings, on roofs, and in tenants’ suites including but not limited to:Door repair and ceiling tile repair in buildingsPainting of all mechanical areasENGINEERED SYSTEM RESPONSIBILITIES:
Test, maintain, and restore to working order any component of the main engineering systems used within a property, including but not limited to the following: StructuralEmergency warningsHeating, ventilating, air conditioning (HVAC)PlumbingElectricalExecute performance tests using the appropriate tools/equipmentRestore systems to working order, which includes identification and repair and/or replacement of:PumpsMotorsGeneratorsCompressorsBlowers and fansPump and engine valvesElectrical outlets and light fixturesRead and operate test equipment (refrigerant gauges, thermometers, volt-ohm and amp meters).Read and comprehend blueprints and schematic diagrams of wiring, plumbing, pneumatics, and building construction.Require working knowledge of systems from 12 volts and battery supplied power.EMERGENCY SYSTEM DUITES:
Respond appropriately to and assist emergency response personnel, at any time when on duty or on call and to:Be able to carry and/or otherwise move people and equipmentTest and maintain emergency systems including: Fire alarmsSmoke detectorsFire suppression equipmentEmergency power supply systems (natural Gas or diesel driven)Ensure compliance with the emergency procedures for each property in conjunction with property management guidelines.OTHER:
Maintain a safe work attitude by continuously evaluating workplace risks.May require shift work and/or on call duties.Requirements:Technical Skills:
Must possess basic computer skills, ability to operate Windows based softwareMust have a through understanding of HVAC, electrical and building automation systems.Ability to interpret mechanical, electrical blueprints and schematics.Personal Skills:
Manage own time on a daily basis with little supervisionMust be able to handle multiple projects, changing priorities and continually heavy workloads.PHYSICAL DEMANDS:
Requires sufficient personal mobility and physical reflexes, to permit the employee to function in a general office environment and accomplish tasks and duties at outlined above.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
ABOUT METRONATIONAL
MetroNational is a private, family-owned real estate investment, development, and management company located in Houston whose core interest is the Memorial City mixed-use development. The cornerstones of its business philosophy are teamwork, loyalty, integrity, and professionalism, which have led to winning several awards:
· Houston Chronicle Top Work Places
· Houston Business Journal Healthiest Employers
· Houston Business Journal Best Places To Work
· Cigna Well-Being Award
· American Heart Association Fit-Friendly Worksite
· Mother-Friendly Worksite
#LI-HW1 Read LessThe Interior Designer will coordinate with Commercial Leasing to create test fits and construction drawings of office space ranging from 500 to 20,000 square feet. The Interior Designer will periodically meet with clients and tenants to discuss needs and determine the best utilization of space considering their budget and available facilities. The ideal candidate will have a background in architecture, interior design, and commercial space planning.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Draws design layout, showing location of furniture, equipment, doorways, electrical and telephone outlets, and other fixtures.Inspect buildings and office areas to evaluate suitability for occupancy, considering air circulation, lighting, location, intended use, and size.Perform design work, complete test fits, and create full set of construction drawings.Coordinate with construction manager, contractors, consultants and other vendors through the life of the project.Verify total square footage available for occupancy.Coordinate with Leasing to review and suggest tenant improvements (TI).Balance multiple projects at once with consistent attention to detail and a focus on accuracy.Reviews and ensures all projects meet MetroNationals building standards and requirements.Plan review for tenant produced plans, in conjunction with construction manager.EDUCATION AND REQUIRED EXPERIENCE:
A degree or certification in Architecture, Interior Design, or other directly-related field.3+ years Architectural OR Interior design experienceKnowledge of commercial real estate and corporate office design.3+ years of space planning experienceKnowledge of applicable building and ADA/TAS codesWilling to become a Licensed Interior DesignerExperience submitting drawing for permitting and coordination with City/Gov entitiesUnderstand budget adherence and application to project needsProvide support to the tenant on visual and aesthetic applications in designSKILLS, QUALIFICATIONS, AND OTHER REQUIREMENTS:
3+ years of experience utilizing Revit; other design software a plusProblem solving skills, attention to detail and motivation to learnCollaborative and professional work ethicAbility to effectively meet deadlines and work in a fast-paced environment.PHYSICAL DEMANDS:
Requires sufficient personal mobility and physical reflexes, to permit the employee to function in a general office environment and accomplish tasks and duties at outlined above.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
ABOUT METRONATIONAL
MetroNational is a private, family-owned real estate investment, development, and management company located in Houston whose core interest is the Memorial City mixed-use development. The cornerstones of its business philosophy are teamwork, loyalty, integrity, and professionalism, which have led to winning several awards:
Houston Chronicle Top Work PlacesHouston Business Journal Healthiest EmployersHouston Business Journal Best Places To WorkCigna Well-Being AwardAmerican Heart Association Fit-Friendly WorksiteMother-Friendly Worksite