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Methodist Le Bonheur Healthcare
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  • Security Officer LeBonheur Evenings  

    - Cordova
    If you are looking to make an impact on a meaningful scale, come join... Read More

    If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

    We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South.

    The Security Officer is responsible for patrolling the hospital and grounds to ensure a safe, secure environment for Associates, patients and their family members, and other visitors to the hospital. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.


    Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

    A Brief Overview
    The Security Officer is responsible for patrolling the hospital and grounds to ensure a safe, secure environment for Associates, patients and their family members, and other visitors to the hospital. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

    What you will do

    Patrols hospital, parking and/or assigned area to ensure safety and security for Associates, patients and visitors to the hospital.Assumes mobile responsibilities, i.e., van, shuttle.Provides customer service and performs general duties.Uses proper communication skills for radio and telephone.Prepares daily activity reports, Incident Reports, Offense Reports, Fire Reports, etc.Maintains property of patients, lost and found property, and documentation on money escorts.Maintains appearance and equipment.


    Education/Formal Training Requirements

    High School Diploma or Equivalent


    Work Experience Requirements

    1-3 years Security or law enforcement


    Licenses and Certifications Requirements

    Class D Driver's License - Tennessee Motor VehicleSecurity Guard - Unarmed - Tennessee - Tennessee Department of Commerce and Insurance


    Knowledge, Skills and Abilities

    Knowledge of security and criminal investigation methods and operations commensurate with education/experience.Ability to carry out assigned duties with integrity and honesty.Skill in applying appropriate behavior when greeting and assisting members of the public.Ability to understand and prepare written materials at a moderate level, such as Incident Reports, as would be acquired through completion of high school.Ability to communicate verbally with Associates and visitors to the hospital.Ability to work without close supervision and to exercise independent judgment.Ability to organize multiple tasks and maintain control of work flow.Ability to maintain working relationship with co-workers.


    Supervision Provided by this Position

    There are no supervisory or lead responsibilities assigned to this job.


    Physical Demands

    The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.Must have good balance and coordination.The physical requirements of this position are: heavy work - exerting up to 100 lbs. of force occasionally and/or up to 50 lbs. of force frequently.The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.The Associate may be required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services, general laborer, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.).Periodically to frequently use physical force to resolve an emergency situation.Ability to successfully participate and complete departmental specific required training that includes physical, hands on training and competencies.


    Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.


    Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.

    Read Less
  • Security Officer LeBonheur Evenings  

    - Memphis
    If you are looking to make an impact on a meaningful scale, come join... Read More

    If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

    We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South.

    The Security Officer is responsible for patrolling the hospital and grounds to ensure a safe, secure environment for Associates, patients and their family members, and other visitors to the hospital. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.


    Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

    A Brief Overview
    The Security Officer is responsible for patrolling the hospital and grounds to ensure a safe, secure environment for Associates, patients and their family members, and other visitors to the hospital. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

    What you will do

    Patrols hospital, parking and/or assigned area to ensure safety and security for Associates, patients and visitors to the hospital.Assumes mobile responsibilities, i.e., van, shuttle.Provides customer service and performs general duties.Uses proper communication skills for radio and telephone.Prepares daily activity reports, Incident Reports, Offense Reports, Fire Reports, etc.Maintains property of patients, lost and found property, and documentation on money escorts.Maintains appearance and equipment.


    Education/Formal Training Requirements

    High School Diploma or Equivalent


    Work Experience Requirements

    1-3 years Security or law enforcement


    Licenses and Certifications Requirements

    Class D Driver's License - Tennessee Motor VehicleSecurity Guard - Unarmed - Tennessee - Tennessee Department of Commerce and Insurance


    Knowledge, Skills and Abilities

    Knowledge of security and criminal investigation methods and operations commensurate with education/experience.Ability to carry out assigned duties with integrity and honesty.Skill in applying appropriate behavior when greeting and assisting members of the public.Ability to understand and prepare written materials at a moderate level, such as Incident Reports, as would be acquired through completion of high school.Ability to communicate verbally with Associates and visitors to the hospital.Ability to work without close supervision and to exercise independent judgment.Ability to organize multiple tasks and maintain control of work flow.Ability to maintain working relationship with co-workers.


    Supervision Provided by this Position

    There are no supervisory or lead responsibilities assigned to this job.


    Physical Demands

    The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.Must have good balance and coordination.The physical requirements of this position are: heavy work - exerting up to 100 lbs. of force occasionally and/or up to 50 lbs. of force frequently.The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.The Associate may be required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services, general laborer, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.).Periodically to frequently use physical force to resolve an emergency situation.Ability to successfully participate and complete departmental specific required training that includes physical, hands on training and competencies.


    Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.


    Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.

    Read Less
  • Sr Director Medical Staff Services  

    - Jackson
    If you are looking to make an impact on a meaningful scale, come join... Read More

    If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

    We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South.

    Administers system-wide compliance programs by implementing compliance systems and processes designed to ensure compliance with applicable laws and regulations as well as internal policies and procedures. In conjunction with MLH leadership, develops the system strategies and direction of medical staff focused performance assessment and improvement, and credentialing at MLH. Responsibilities include all aspects of quality, performance improvement and medical staff credentialing including operational support, quality planning and quality monitoring. Utilizes statistical tools, benchmarking resources, performance measurement, quality management and other resources to determine trends, identify opportunities for improvement and lead change of medical staff quality and credentialing within MLH. Leads improvement of clinical processes that depend primarily on LIP.Models appropriate behavior as exemplified in MLH Mission, Vision and Values.


    Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

    A Brief Overview
    Administers system-wide compliance programs by implementing compliance systems and processes designed to ensure compliance with applicable laws and regulations as well as internal policies and procedures. In conjunction with MLH leadership, develops the system strategies and direction of medical staff focused performance assessment and improvement, and credentialing at MLH. Responsibilities include all aspects of quality, performance improvement and medical staff credentialing including operational support, quality planning and quality monitoring. Utilizes statistical tools, benchmarking resources, performance measurement, quality management and other resources to determine trends, identify opportunities for improvement and lead change of medical staff quality and credentialing within MLH. Leads improvement of clinical processes that depend primarily on LIP.Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

    What you will doProvides leadership, authority and direction to ensure accountability for programs, processes and initiatives required, enacted by or placed upon the Medical Staff Services Department. Directs and supervises Director,Medical Staff & Credentialing, Manager/Quality Integration, and Medical Staff Governance Coordinator to achieve goals. Facilitates and integrates the work of Patient Safety and Quality programs in collaboration with Regulatory Readiness, Risk Management, Chief Medical Officers, Chief Nursing Officers, Process Improvement & Innovation and Information Technology. Considers impact to, and promotes adoption by the Medical Staff and Allied Health Practitioners. In collaboration and with direction from system leadership, implements key strategic objectives for all aspects of health care quality improvement involving the Medical Staff and Allied Health Practitioners. Oversees all Medical Staff programs related to Credentialing, Privilgeing, Peer Review, Professinal Practice Evaluations, and Professional Conduct for ahderence to Medical Staff Governance and regulatory standards. Encompasses approximately 2,350 practitioners holding privilges at Memphis and Olive Branch hospitals. Serves as a subject matter expert. Researches, maintains, and shares knowledge of best practices and relevant trends for areas of oversight. Demonstrates understanding of regulatory standards and governance to lead associates in MSSD. Executes strategy by enacting objectives and operational tactics within areas of responsibility. Educates Medical Staff Executive Officers and Department Chairs of responsibilities when elected and provides consultation to solve problems with commitment to follow policies. Promotes confidentiality and protection of privilege afforded to practitioners per applicale laws. Advises Corporate HR on Allied Health Caregiver authorizations to resolve conflicts and improve processes. Prepares, reviews, and approves departments' proposed annual budgets and explains significant variances to Sr. Vice President. Identifies areas of improvement or opportunity for clinical and financial improvement in areas throughout the hospital via comparative benchmarking and quality initiatives. Monitors and evaluates Associate performance and clarifies work expectations, and assists with goal setting; promotes cooperation among individuals and groups. Develops and implements processes through orientation, training and education to ensure that the competence of all staff members is assessed, maintained, improved and demonstrated throughout their employment. Develops MLH staff through orientation, training, and education in principles of process improvement. Promotes, maintains, demonstrates and communicates the value of self-development and enhancement of the professional competency of staff through quality improvement activities and other educational opportunities.
    Education/Formal Training Requirements
    Bachelor's Degree Business Administration Bachelor's Degree Public Health Administration Bachelor's Degree Healthcare Administration Master's Degree Business Administration Master's Degree Public Health Administration Master's Degree Healthcare Administration
    Work Experience Requirements
    5-7 years Interacting with providers, senior administrative staff and board of trustees 5-7 years Management System level quality programs Training others in tools and techniques of Quality Improvement
    Licenses and Certifications Requirements
    Six Sigma Black Belt - The Council for Six Sigma Certification
    Knowledge, Skills and Abilities
    Demonstrated understanding of quality management, statistical analysis, safety and regulatory requirements. Demonstrated knowledge of Informatics, EMR technology, data analysis, and other electronic applications to execute strategies based on system priorities. Strong background in quality, benchmarking, and data analysis, teambuilding and budgeting. Working understanding and knowledge of hospital/healthcare operations and strategy as it relates to quality, accreditation, and quality improvement performance. Familiarity with medical terminology required. Possess effective collaborative skills, negotiation and influencing skills, goal-setting, conflict resolution, staff development, and customer service skills. Excellent interpersonal, written, and oral communications skills. Strong management and leadership skills. Ability to adapt and respond to complex, fast paced, rapid growth/results oriented environment. Ability to communicate and work with physicians, nurses, managers, and other related departments. Ability to develop and effectively manage change as well as build consensus. Ability to work independently, exercise appropriate action and good business judgment. Ability to troubleshoot problems and follow up appropriately. Ability to simultaneously lead and manage multiple high priority projects and responsibilities. Ability to analyze and evaluate data and problems, develop alternative solutions and identify trends and patterns.
    Supervision Provided by this Position
    Oversees the Director, Medical Staff Services, Quality Improvement Specialists, Manager, Physician Quality, Physician Quality coordinator, and additional support staff. Active role in Administrative, Board and Medical Staff committee leadership throughout Methodist Healthcare related to Physician Quality and Performance Improvement.
    Physical Demands
    The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently. The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
    Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.


    Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.

    Read Less
  • Sr Director Medical Staff Services  

    - Jonesboro
    If you are looking to make an impact on a meaningful scale, come join... Read More

    If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

    We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South.

    Administers system-wide compliance programs by implementing compliance systems and processes designed to ensure compliance with applicable laws and regulations as well as internal policies and procedures. In conjunction with MLH leadership, develops the system strategies and direction of medical staff focused performance assessment and improvement, and credentialing at MLH. Responsibilities include all aspects of quality, performance improvement and medical staff credentialing including operational support, quality planning and quality monitoring. Utilizes statistical tools, benchmarking resources, performance measurement, quality management and other resources to determine trends, identify opportunities for improvement and lead change of medical staff quality and credentialing within MLH. Leads improvement of clinical processes that depend primarily on LIP.Models appropriate behavior as exemplified in MLH Mission, Vision and Values.


    Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

    A Brief Overview
    Administers system-wide compliance programs by implementing compliance systems and processes designed to ensure compliance with applicable laws and regulations as well as internal policies and procedures. In conjunction with MLH leadership, develops the system strategies and direction of medical staff focused performance assessment and improvement, and credentialing at MLH. Responsibilities include all aspects of quality, performance improvement and medical staff credentialing including operational support, quality planning and quality monitoring. Utilizes statistical tools, benchmarking resources, performance measurement, quality management and other resources to determine trends, identify opportunities for improvement and lead change of medical staff quality and credentialing within MLH. Leads improvement of clinical processes that depend primarily on LIP.Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

    What you will doProvides leadership, authority and direction to ensure accountability for programs, processes and initiatives required, enacted by or placed upon the Medical Staff Services Department. Directs and supervises Director,Medical Staff & Credentialing, Manager/Quality Integration, and Medical Staff Governance Coordinator to achieve goals. Facilitates and integrates the work of Patient Safety and Quality programs in collaboration with Regulatory Readiness, Risk Management, Chief Medical Officers, Chief Nursing Officers, Process Improvement & Innovation and Information Technology. Considers impact to, and promotes adoption by the Medical Staff and Allied Health Practitioners. In collaboration and with direction from system leadership, implements key strategic objectives for all aspects of health care quality improvement involving the Medical Staff and Allied Health Practitioners. Oversees all Medical Staff programs related to Credentialing, Privilgeing, Peer Review, Professinal Practice Evaluations, and Professional Conduct for ahderence to Medical Staff Governance and regulatory standards. Encompasses approximately 2,350 practitioners holding privilges at Memphis and Olive Branch hospitals. Serves as a subject matter expert. Researches, maintains, and shares knowledge of best practices and relevant trends for areas of oversight. Demonstrates understanding of regulatory standards and governance to lead associates in MSSD. Executes strategy by enacting objectives and operational tactics within areas of responsibility. Educates Medical Staff Executive Officers and Department Chairs of responsibilities when elected and provides consultation to solve problems with commitment to follow policies. Promotes confidentiality and protection of privilege afforded to practitioners per applicale laws. Advises Corporate HR on Allied Health Caregiver authorizations to resolve conflicts and improve processes. Prepares, reviews, and approves departments' proposed annual budgets and explains significant variances to Sr. Vice President. Identifies areas of improvement or opportunity for clinical and financial improvement in areas throughout the hospital via comparative benchmarking and quality initiatives. Monitors and evaluates Associate performance and clarifies work expectations, and assists with goal setting; promotes cooperation among individuals and groups. Develops and implements processes through orientation, training and education to ensure that the competence of all staff members is assessed, maintained, improved and demonstrated throughout their employment. Develops MLH staff through orientation, training, and education in principles of process improvement. Promotes, maintains, demonstrates and communicates the value of self-development and enhancement of the professional competency of staff through quality improvement activities and other educational opportunities.
    Education/Formal Training Requirements
    Bachelor's Degree Business Administration Bachelor's Degree Public Health Administration Bachelor's Degree Healthcare Administration Master's Degree Business Administration Master's Degree Public Health Administration Master's Degree Healthcare Administration
    Work Experience Requirements
    5-7 years Interacting with providers, senior administrative staff and board of trustees 5-7 years Management System level quality programs Training others in tools and techniques of Quality Improvement
    Licenses and Certifications Requirements
    Six Sigma Black Belt - The Council for Six Sigma Certification
    Knowledge, Skills and Abilities
    Demonstrated understanding of quality management, statistical analysis, safety and regulatory requirements. Demonstrated knowledge of Informatics, EMR technology, data analysis, and other electronic applications to execute strategies based on system priorities. Strong background in quality, benchmarking, and data analysis, teambuilding and budgeting. Working understanding and knowledge of hospital/healthcare operations and strategy as it relates to quality, accreditation, and quality improvement performance. Familiarity with medical terminology required. Possess effective collaborative skills, negotiation and influencing skills, goal-setting, conflict resolution, staff development, and customer service skills. Excellent interpersonal, written, and oral communications skills. Strong management and leadership skills. Ability to adapt and respond to complex, fast paced, rapid growth/results oriented environment. Ability to communicate and work with physicians, nurses, managers, and other related departments. Ability to develop and effectively manage change as well as build consensus. Ability to work independently, exercise appropriate action and good business judgment. Ability to troubleshoot problems and follow up appropriately. Ability to simultaneously lead and manage multiple high priority projects and responsibilities. Ability to analyze and evaluate data and problems, develop alternative solutions and identify trends and patterns.
    Supervision Provided by this Position
    Oversees the Director, Medical Staff Services, Quality Improvement Specialists, Manager, Physician Quality, Physician Quality coordinator, and additional support staff. Active role in Administrative, Board and Medical Staff committee leadership throughout Methodist Healthcare related to Physician Quality and Performance Improvement.
    Physical Demands
    The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently. The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
    Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.


    Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.

    Read Less
  • Sr Director Medical Staff Services  

    - Cordova
    If you are looking to make an impact on a meaningful scale, come join... Read More

    If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

    We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South.

    Administers system-wide compliance programs by implementing compliance systems and processes designed to ensure compliance with applicable laws and regulations as well as internal policies and procedures. In conjunction with MLH leadership, develops the system strategies and direction of medical staff focused performance assessment and improvement, and credentialing at MLH. Responsibilities include all aspects of quality, performance improvement and medical staff credentialing including operational support, quality planning and quality monitoring. Utilizes statistical tools, benchmarking resources, performance measurement, quality management and other resources to determine trends, identify opportunities for improvement and lead change of medical staff quality and credentialing within MLH. Leads improvement of clinical processes that depend primarily on LIP.Models appropriate behavior as exemplified in MLH Mission, Vision and Values.


    Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

    A Brief Overview
    Administers system-wide compliance programs by implementing compliance systems and processes designed to ensure compliance with applicable laws and regulations as well as internal policies and procedures. In conjunction with MLH leadership, develops the system strategies and direction of medical staff focused performance assessment and improvement, and credentialing at MLH. Responsibilities include all aspects of quality, performance improvement and medical staff credentialing including operational support, quality planning and quality monitoring. Utilizes statistical tools, benchmarking resources, performance measurement, quality management and other resources to determine trends, identify opportunities for improvement and lead change of medical staff quality and credentialing within MLH. Leads improvement of clinical processes that depend primarily on LIP.Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

    What you will doProvides leadership, authority and direction to ensure accountability for programs, processes and initiatives required, enacted by or placed upon the Medical Staff Services Department. Directs and supervises Director,Medical Staff & Credentialing, Manager/Quality Integration, and Medical Staff Governance Coordinator to achieve goals. Facilitates and integrates the work of Patient Safety and Quality programs in collaboration with Regulatory Readiness, Risk Management, Chief Medical Officers, Chief Nursing Officers, Process Improvement & Innovation and Information Technology. Considers impact to, and promotes adoption by the Medical Staff and Allied Health Practitioners. In collaboration and with direction from system leadership, implements key strategic objectives for all aspects of health care quality improvement involving the Medical Staff and Allied Health Practitioners. Oversees all Medical Staff programs related to Credentialing, Privilgeing, Peer Review, Professinal Practice Evaluations, and Professional Conduct for ahderence to Medical Staff Governance and regulatory standards. Encompasses approximately 2,350 practitioners holding privilges at Memphis and Olive Branch hospitals. Serves as a subject matter expert. Researches, maintains, and shares knowledge of best practices and relevant trends for areas of oversight. Demonstrates understanding of regulatory standards and governance to lead associates in MSSD. Executes strategy by enacting objectives and operational tactics within areas of responsibility. Educates Medical Staff Executive Officers and Department Chairs of responsibilities when elected and provides consultation to solve problems with commitment to follow policies. Promotes confidentiality and protection of privilege afforded to practitioners per applicale laws. Advises Corporate HR on Allied Health Caregiver authorizations to resolve conflicts and improve processes. Prepares, reviews, and approves departments' proposed annual budgets and explains significant variances to Sr. Vice President. Identifies areas of improvement or opportunity for clinical and financial improvement in areas throughout the hospital via comparative benchmarking and quality initiatives. Monitors and evaluates Associate performance and clarifies work expectations, and assists with goal setting; promotes cooperation among individuals and groups. Develops and implements processes through orientation, training and education to ensure that the competence of all staff members is assessed, maintained, improved and demonstrated throughout their employment. Develops MLH staff through orientation, training, and education in principles of process improvement. Promotes, maintains, demonstrates and communicates the value of self-development and enhancement of the professional competency of staff through quality improvement activities and other educational opportunities.
    Education/Formal Training Requirements
    Bachelor's Degree Business Administration Bachelor's Degree Public Health Administration Bachelor's Degree Healthcare Administration Master's Degree Business Administration Master's Degree Public Health Administration Master's Degree Healthcare Administration
    Work Experience Requirements
    5-7 years Interacting with providers, senior administrative staff and board of trustees 5-7 years Management System level quality programs Training others in tools and techniques of Quality Improvement
    Licenses and Certifications Requirements
    Six Sigma Black Belt - The Council for Six Sigma Certification
    Knowledge, Skills and Abilities
    Demonstrated understanding of quality management, statistical analysis, safety and regulatory requirements. Demonstrated knowledge of Informatics, EMR technology, data analysis, and other electronic applications to execute strategies based on system priorities. Strong background in quality, benchmarking, and data analysis, teambuilding and budgeting. Working understanding and knowledge of hospital/healthcare operations and strategy as it relates to quality, accreditation, and quality improvement performance. Familiarity with medical terminology required. Possess effective collaborative skills, negotiation and influencing skills, goal-setting, conflict resolution, staff development, and customer service skills. Excellent interpersonal, written, and oral communications skills. Strong management and leadership skills. Ability to adapt and respond to complex, fast paced, rapid growth/results oriented environment. Ability to communicate and work with physicians, nurses, managers, and other related departments. Ability to develop and effectively manage change as well as build consensus. Ability to work independently, exercise appropriate action and good business judgment. Ability to troubleshoot problems and follow up appropriately. Ability to simultaneously lead and manage multiple high priority projects and responsibilities. Ability to analyze and evaluate data and problems, develop alternative solutions and identify trends and patterns.
    Supervision Provided by this Position
    Oversees the Director, Medical Staff Services, Quality Improvement Specialists, Manager, Physician Quality, Physician Quality coordinator, and additional support staff. Active role in Administrative, Board and Medical Staff committee leadership throughout Methodist Healthcare related to Physician Quality and Performance Improvement.
    Physical Demands
    The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently. The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
    Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.


    Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.

    Read Less
  • Sr Director Medical Staff Services  

    - Memphis
    If you are looking to make an impact on a meaningful scale, come join... Read More

    If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

    We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South.

    Administers system-wide compliance programs by implementing compliance systems and processes designed to ensure compliance with applicable laws and regulations as well as internal policies and procedures. In conjunction with MLH leadership, develops the system strategies and direction of medical staff focused performance assessment and improvement, and credentialing at MLH. Responsibilities include all aspects of quality, performance improvement and medical staff credentialing including operational support, quality planning and quality monitoring. Utilizes statistical tools, benchmarking resources, performance measurement, quality management and other resources to determine trends, identify opportunities for improvement and lead change of medical staff quality and credentialing within MLH. Leads improvement of clinical processes that depend primarily on LIP.Models appropriate behavior as exemplified in MLH Mission, Vision and Values.


    Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

    A Brief Overview
    Administers system-wide compliance programs by implementing compliance systems and processes designed to ensure compliance with applicable laws and regulations as well as internal policies and procedures. In conjunction with MLH leadership, develops the system strategies and direction of medical staff focused performance assessment and improvement, and credentialing at MLH. Responsibilities include all aspects of quality, performance improvement and medical staff credentialing including operational support, quality planning and quality monitoring. Utilizes statistical tools, benchmarking resources, performance measurement, quality management and other resources to determine trends, identify opportunities for improvement and lead change of medical staff quality and credentialing within MLH. Leads improvement of clinical processes that depend primarily on LIP.Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

    What you will doProvides leadership, authority and direction to ensure accountability for programs, processes and initiatives required, enacted by or placed upon the Medical Staff Services Department. Directs and supervises Director,Medical Staff & Credentialing, Manager/Quality Integration, and Medical Staff Governance Coordinator to achieve goals. Facilitates and integrates the work of Patient Safety and Quality programs in collaboration with Regulatory Readiness, Risk Management, Chief Medical Officers, Chief Nursing Officers, Process Improvement & Innovation and Information Technology. Considers impact to, and promotes adoption by the Medical Staff and Allied Health Practitioners. In collaboration and with direction from system leadership, implements key strategic objectives for all aspects of health care quality improvement involving the Medical Staff and Allied Health Practitioners. Oversees all Medical Staff programs related to Credentialing, Privilgeing, Peer Review, Professinal Practice Evaluations, and Professional Conduct for ahderence to Medical Staff Governance and regulatory standards. Encompasses approximately 2,350 practitioners holding privilges at Memphis and Olive Branch hospitals. Serves as a subject matter expert. Researches, maintains, and shares knowledge of best practices and relevant trends for areas of oversight. Demonstrates understanding of regulatory standards and governance to lead associates in MSSD. Executes strategy by enacting objectives and operational tactics within areas of responsibility. Educates Medical Staff Executive Officers and Department Chairs of responsibilities when elected and provides consultation to solve problems with commitment to follow policies. Promotes confidentiality and protection of privilege afforded to practitioners per applicale laws. Advises Corporate HR on Allied Health Caregiver authorizations to resolve conflicts and improve processes. Prepares, reviews, and approves departments' proposed annual budgets and explains significant variances to Sr. Vice President. Identifies areas of improvement or opportunity for clinical and financial improvement in areas throughout the hospital via comparative benchmarking and quality initiatives. Monitors and evaluates Associate performance and clarifies work expectations, and assists with goal setting; promotes cooperation among individuals and groups. Develops and implements processes through orientation, training and education to ensure that the competence of all staff members is assessed, maintained, improved and demonstrated throughout their employment. Develops MLH staff through orientation, training, and education in principles of process improvement. Promotes, maintains, demonstrates and communicates the value of self-development and enhancement of the professional competency of staff through quality improvement activities and other educational opportunities.
    Education/Formal Training Requirements
    Bachelor's Degree Business Administration Bachelor's Degree Public Health Administration Bachelor's Degree Healthcare Administration Master's Degree Business Administration Master's Degree Public Health Administration Master's Degree Healthcare Administration
    Work Experience Requirements
    5-7 years Interacting with providers, senior administrative staff and board of trustees 5-7 years Management System level quality programs Training others in tools and techniques of Quality Improvement
    Licenses and Certifications Requirements
    Six Sigma Black Belt - The Council for Six Sigma Certification
    Knowledge, Skills and Abilities
    Demonstrated understanding of quality management, statistical analysis, safety and regulatory requirements. Demonstrated knowledge of Informatics, EMR technology, data analysis, and other electronic applications to execute strategies based on system priorities. Strong background in quality, benchmarking, and data analysis, teambuilding and budgeting. Working understanding and knowledge of hospital/healthcare operations and strategy as it relates to quality, accreditation, and quality improvement performance. Familiarity with medical terminology required. Possess effective collaborative skills, negotiation and influencing skills, goal-setting, conflict resolution, staff development, and customer service skills. Excellent interpersonal, written, and oral communications skills. Strong management and leadership skills. Ability to adapt and respond to complex, fast paced, rapid growth/results oriented environment. Ability to communicate and work with physicians, nurses, managers, and other related departments. Ability to develop and effectively manage change as well as build consensus. Ability to work independently, exercise appropriate action and good business judgment. Ability to troubleshoot problems and follow up appropriately. Ability to simultaneously lead and manage multiple high priority projects and responsibilities. Ability to analyze and evaluate data and problems, develop alternative solutions and identify trends and patterns.
    Supervision Provided by this Position
    Oversees the Director, Medical Staff Services, Quality Improvement Specialists, Manager, Physician Quality, Physician Quality coordinator, and additional support staff. Active role in Administrative, Board and Medical Staff committee leadership throughout Methodist Healthcare related to Physician Quality and Performance Improvement.
    Physical Demands
    The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently. The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
    Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.


    Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.

    Read Less
  • Sr Director Medical Staff Services  

    - Forrest City
    If you are looking to make an impact on a meaningful scale, come join... Read More

    If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

    We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South.

    Administers system-wide compliance programs by implementing compliance systems and processes designed to ensure compliance with applicable laws and regulations as well as internal policies and procedures. In conjunction with MLH leadership, develops the system strategies and direction of medical staff focused performance assessment and improvement, and credentialing at MLH. Responsibilities include all aspects of quality, performance improvement and medical staff credentialing including operational support, quality planning and quality monitoring. Utilizes statistical tools, benchmarking resources, performance measurement, quality management and other resources to determine trends, identify opportunities for improvement and lead change of medical staff quality and credentialing within MLH. Leads improvement of clinical processes that depend primarily on LIP.Models appropriate behavior as exemplified in MLH Mission, Vision and Values.


    Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

    A Brief Overview
    Administers system-wide compliance programs by implementing compliance systems and processes designed to ensure compliance with applicable laws and regulations as well as internal policies and procedures. In conjunction with MLH leadership, develops the system strategies and direction of medical staff focused performance assessment and improvement, and credentialing at MLH. Responsibilities include all aspects of quality, performance improvement and medical staff credentialing including operational support, quality planning and quality monitoring. Utilizes statistical tools, benchmarking resources, performance measurement, quality management and other resources to determine trends, identify opportunities for improvement and lead change of medical staff quality and credentialing within MLH. Leads improvement of clinical processes that depend primarily on LIP.Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

    What you will doProvides leadership, authority and direction to ensure accountability for programs, processes and initiatives required, enacted by or placed upon the Medical Staff Services Department. Directs and supervises Director,Medical Staff & Credentialing, Manager/Quality Integration, and Medical Staff Governance Coordinator to achieve goals. Facilitates and integrates the work of Patient Safety and Quality programs in collaboration with Regulatory Readiness, Risk Management, Chief Medical Officers, Chief Nursing Officers, Process Improvement & Innovation and Information Technology. Considers impact to, and promotes adoption by the Medical Staff and Allied Health Practitioners. In collaboration and with direction from system leadership, implements key strategic objectives for all aspects of health care quality improvement involving the Medical Staff and Allied Health Practitioners. Oversees all Medical Staff programs related to Credentialing, Privilgeing, Peer Review, Professinal Practice Evaluations, and Professional Conduct for ahderence to Medical Staff Governance and regulatory standards. Encompasses approximately 2,350 practitioners holding privilges at Memphis and Olive Branch hospitals. Serves as a subject matter expert. Researches, maintains, and shares knowledge of best practices and relevant trends for areas of oversight. Demonstrates understanding of regulatory standards and governance to lead associates in MSSD. Executes strategy by enacting objectives and operational tactics within areas of responsibility. Educates Medical Staff Executive Officers and Department Chairs of responsibilities when elected and provides consultation to solve problems with commitment to follow policies. Promotes confidentiality and protection of privilege afforded to practitioners per applicale laws. Advises Corporate HR on Allied Health Caregiver authorizations to resolve conflicts and improve processes. Prepares, reviews, and approves departments' proposed annual budgets and explains significant variances to Sr. Vice President. Identifies areas of improvement or opportunity for clinical and financial improvement in areas throughout the hospital via comparative benchmarking and quality initiatives. Monitors and evaluates Associate performance and clarifies work expectations, and assists with goal setting; promotes cooperation among individuals and groups. Develops and implements processes through orientation, training and education to ensure that the competence of all staff members is assessed, maintained, improved and demonstrated throughout their employment. Develops MLH staff through orientation, training, and education in principles of process improvement. Promotes, maintains, demonstrates and communicates the value of self-development and enhancement of the professional competency of staff through quality improvement activities and other educational opportunities.
    Education/Formal Training Requirements
    Bachelor's Degree Business Administration Bachelor's Degree Public Health Administration Bachelor's Degree Healthcare Administration Master's Degree Business Administration Master's Degree Public Health Administration Master's Degree Healthcare Administration
    Work Experience Requirements
    5-7 years Interacting with providers, senior administrative staff and board of trustees 5-7 years Management System level quality programs Training others in tools and techniques of Quality Improvement
    Licenses and Certifications Requirements
    Six Sigma Black Belt - The Council for Six Sigma Certification
    Knowledge, Skills and Abilities
    Demonstrated understanding of quality management, statistical analysis, safety and regulatory requirements. Demonstrated knowledge of Informatics, EMR technology, data analysis, and other electronic applications to execute strategies based on system priorities. Strong background in quality, benchmarking, and data analysis, teambuilding and budgeting. Working understanding and knowledge of hospital/healthcare operations and strategy as it relates to quality, accreditation, and quality improvement performance. Familiarity with medical terminology required. Possess effective collaborative skills, negotiation and influencing skills, goal-setting, conflict resolution, staff development, and customer service skills. Excellent interpersonal, written, and oral communications skills. Strong management and leadership skills. Ability to adapt and respond to complex, fast paced, rapid growth/results oriented environment. Ability to communicate and work with physicians, nurses, managers, and other related departments. Ability to develop and effectively manage change as well as build consensus. Ability to work independently, exercise appropriate action and good business judgment. Ability to troubleshoot problems and follow up appropriately. Ability to simultaneously lead and manage multiple high priority projects and responsibilities. Ability to analyze and evaluate data and problems, develop alternative solutions and identify trends and patterns.
    Supervision Provided by this Position
    Oversees the Director, Medical Staff Services, Quality Improvement Specialists, Manager, Physician Quality, Physician Quality coordinator, and additional support staff. Active role in Administrative, Board and Medical Staff committee leadership throughout Methodist Healthcare related to Physician Quality and Performance Improvement.
    Physical Demands
    The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently. The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
    Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.


    Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.

    Read Less
  • Sr Director Medical Staff Services  

    - Hernando
    If you are looking to make an impact on a meaningful scale, come join... Read More

    If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

    We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South.

    Administers system-wide compliance programs by implementing compliance systems and processes designed to ensure compliance with applicable laws and regulations as well as internal policies and procedures. In conjunction with MLH leadership, develops the system strategies and direction of medical staff focused performance assessment and improvement, and credentialing at MLH. Responsibilities include all aspects of quality, performance improvement and medical staff credentialing including operational support, quality planning and quality monitoring. Utilizes statistical tools, benchmarking resources, performance measurement, quality management and other resources to determine trends, identify opportunities for improvement and lead change of medical staff quality and credentialing within MLH. Leads improvement of clinical processes that depend primarily on LIP.Models appropriate behavior as exemplified in MLH Mission, Vision and Values.


    Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

    A Brief Overview
    Administers system-wide compliance programs by implementing compliance systems and processes designed to ensure compliance with applicable laws and regulations as well as internal policies and procedures. In conjunction with MLH leadership, develops the system strategies and direction of medical staff focused performance assessment and improvement, and credentialing at MLH. Responsibilities include all aspects of quality, performance improvement and medical staff credentialing including operational support, quality planning and quality monitoring. Utilizes statistical tools, benchmarking resources, performance measurement, quality management and other resources to determine trends, identify opportunities for improvement and lead change of medical staff quality and credentialing within MLH. Leads improvement of clinical processes that depend primarily on LIP.Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

    What you will doProvides leadership, authority and direction to ensure accountability for programs, processes and initiatives required, enacted by or placed upon the Medical Staff Services Department. Directs and supervises Director,Medical Staff & Credentialing, Manager/Quality Integration, and Medical Staff Governance Coordinator to achieve goals. Facilitates and integrates the work of Patient Safety and Quality programs in collaboration with Regulatory Readiness, Risk Management, Chief Medical Officers, Chief Nursing Officers, Process Improvement & Innovation and Information Technology. Considers impact to, and promotes adoption by the Medical Staff and Allied Health Practitioners. In collaboration and with direction from system leadership, implements key strategic objectives for all aspects of health care quality improvement involving the Medical Staff and Allied Health Practitioners. Oversees all Medical Staff programs related to Credentialing, Privilgeing, Peer Review, Professinal Practice Evaluations, and Professional Conduct for ahderence to Medical Staff Governance and regulatory standards. Encompasses approximately 2,350 practitioners holding privilges at Memphis and Olive Branch hospitals. Serves as a subject matter expert. Researches, maintains, and shares knowledge of best practices and relevant trends for areas of oversight. Demonstrates understanding of regulatory standards and governance to lead associates in MSSD. Executes strategy by enacting objectives and operational tactics within areas of responsibility. Educates Medical Staff Executive Officers and Department Chairs of responsibilities when elected and provides consultation to solve problems with commitment to follow policies. Promotes confidentiality and protection of privilege afforded to practitioners per applicale laws. Advises Corporate HR on Allied Health Caregiver authorizations to resolve conflicts and improve processes. Prepares, reviews, and approves departments' proposed annual budgets and explains significant variances to Sr. Vice President. Identifies areas of improvement or opportunity for clinical and financial improvement in areas throughout the hospital via comparative benchmarking and quality initiatives. Monitors and evaluates Associate performance and clarifies work expectations, and assists with goal setting; promotes cooperation among individuals and groups. Develops and implements processes through orientation, training and education to ensure that the competence of all staff members is assessed, maintained, improved and demonstrated throughout their employment. Develops MLH staff through orientation, training, and education in principles of process improvement. Promotes, maintains, demonstrates and communicates the value of self-development and enhancement of the professional competency of staff through quality improvement activities and other educational opportunities.
    Education/Formal Training Requirements
    Bachelor's Degree Business Administration Bachelor's Degree Public Health Administration Bachelor's Degree Healthcare Administration Master's Degree Business Administration Master's Degree Public Health Administration Master's Degree Healthcare Administration
    Work Experience Requirements
    5-7 years Interacting with providers, senior administrative staff and board of trustees 5-7 years Management System level quality programs Training others in tools and techniques of Quality Improvement
    Licenses and Certifications Requirements
    Six Sigma Black Belt - The Council for Six Sigma Certification
    Knowledge, Skills and Abilities
    Demonstrated understanding of quality management, statistical analysis, safety and regulatory requirements. Demonstrated knowledge of Informatics, EMR technology, data analysis, and other electronic applications to execute strategies based on system priorities. Strong background in quality, benchmarking, and data analysis, teambuilding and budgeting. Working understanding and knowledge of hospital/healthcare operations and strategy as it relates to quality, accreditation, and quality improvement performance. Familiarity with medical terminology required. Possess effective collaborative skills, negotiation and influencing skills, goal-setting, conflict resolution, staff development, and customer service skills. Excellent interpersonal, written, and oral communications skills. Strong management and leadership skills. Ability to adapt and respond to complex, fast paced, rapid growth/results oriented environment. Ability to communicate and work with physicians, nurses, managers, and other related departments. Ability to develop and effectively manage change as well as build consensus. Ability to work independently, exercise appropriate action and good business judgment. Ability to troubleshoot problems and follow up appropriately. Ability to simultaneously lead and manage multiple high priority projects and responsibilities. Ability to analyze and evaluate data and problems, develop alternative solutions and identify trends and patterns.
    Supervision Provided by this Position
    Oversees the Director, Medical Staff Services, Quality Improvement Specialists, Manager, Physician Quality, Physician Quality coordinator, and additional support staff. Active role in Administrative, Board and Medical Staff committee leadership throughout Methodist Healthcare related to Physician Quality and Performance Improvement.
    Physical Demands
    The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently. The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
    Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.


    Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.

    Read Less
  • If you are looking to make an impact on a meaningful scale, come join... Read More

    If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

    We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South.

    The Senior Director of Care Coordination and Care Transitions is responsible for developing, organizing, and managing the operations of the Care Coordination department, with direct supervision of facility-level case management leadership across the MLH system. This position leads and evaluates case management initiatives in collaboration with clinical leadership and social services teams to ensure seamless care transitions, resource optimization, and patient advocacy. Models appropriate behavior as exemplified in MLH Mission, Vision, and Values.


    Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

    A Brief Overview
    The Senior Director of Care Coordination and Care Transitions is responsible for developing, organizing, and managing the operations of the Care Coordination department, with direct supervision of facility-level case management leadership across the MLH system. This position leads and evaluates case management initiatives in collaboration with clinical leadership and social services teams to ensure seamless care transitions, resource optimization, and patient advocacy. Models appropriate behavior as exemplified in MLH Mission, Vision, and Values.

    What you will do

    Leads the strategic design and implementation of system-wide care management programs to ensure optimal clinical and financial outcomes for the MLH patient population.Oversees the planning, execution, and continuous improvement of case management and care coordination processes across all MLH facilities.Directs system-level initiatives to reduce extended length of stay and improve patient throughput, especially for complex discharge scenarios.Champions patient-centered care initiatives that align with MLH's mission and promote efficient use of clinical resources.Serves as a senior advisor to MLH executive leadership on regulatory trends, policy changes, and their impact on care delivery and financial performance.Defines and standardizes roles, workflows, and performance expectations for case managers and social workers across the enterprise.Develops integrated care coordination models that support seamless transitions of care between inpatient, outpatient, community, and MLH-affiliated entities (e.g., Alliance).Collaborates with clinical departments to embed care management principles into service lines and care pathways.Leads system-wide planning and response efforts for regulatory audits, ensuring compliance and minimizing financial exposure.Partners with Patient Financial Services, Corporate Compliance, and Clinical Operations to enhance revenue cycle performance and care documentation practices.Works closely with system finance and contracting teams to evaluate payer agreements and identify opportunities for revenue optimization and care alignment.


    Education Qualifications

    Master's Degree ClinicalMaster's Degree Business Administration

    Experience Qualifications

    Five (5) years in clinical health care setting, including direct experience in care coordination, discharge planning, patient advocacy, and resource utilization.7-9 years Social Work Eight (8) years of progressively responsible and leadership in social work, case management or nursing administrativePreferred: Work with EPIC EHR

    Skills and Abilities

    Executive presence and strategic communication skills, with the ability to serve as a trusted advisor to MLH system leadership.Deep understanding of regulatory policies, healthcare reform initiatives, patient care delivery models, and advanced care management strategies.Proven expertise in clinical data analysis, performance metrics, and outcomes-based research to drive system-wide improvements.Exceptional oral and written communication skills, with the ability to influence and collaborate across diverse stakeholder groups.Strong working knowledge of financial management, strategic planning, and operational forecasting in a complex healthcare environment.Insight into internal and external forces shaping healthcare delivery, including policy, market dynamics, and community needs.Extensive knowledge of reimbursement practices, payer regulations, and value-based care models.Demonstrated leadership capabilities in coaching, mentoring, and navigating complex organizational challenges with resilience and diplomacy.Comprehensive understanding of care management systems, regulatory compliance, and standards of practice in case management and social work.Mastery of healthcare management principles, including budgeting, workforce planning, and operational oversight of large-scale clinical programs.

    Licenses and Certifications

    Care Guidelines Specialist - ISC-GRC - Millman Care GuidelinesLicensed Clinical Social Worker Tennessee - Tennessee Board of Social WorkersAccredited Case Manager - American Case Management AssociationCase Manager - The Commission for Case Manager CertificationLicensed Master Social Worker Mississippi - Mississippi Board of Examiners for Social WorkersLicensed Advanced Practice Social Workers Tennessee - Tennessee Board of Social WorkersLicensed Master Social Worker Tennessee - Tennessee Board of Social WorkersRegistered Nurse Arkansas - Arkansas State Board of NursingRegistered Nurse Mississippi - Mississippi Board of NursingRegistered Nurse Tennessee - Tennessee Board of Nursing

    Supervision Provided by this Position

    Manages system utilization review team and facility level case management leadership.

    Physical Demands

    The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.Must have good balance and coordination.The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

    Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.


    Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.

    Read Less
  • If you are looking to make an impact on a meaningful scale, come join... Read More

    If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

    We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South.

    The Senior Director of Care Coordination and Care Transitions is responsible for developing, organizing, and managing the operations of the Care Coordination department, with direct supervision of facility-level case management leadership across the MLH system. This position leads and evaluates case management initiatives in collaboration with clinical leadership and social services teams to ensure seamless care transitions, resource optimization, and patient advocacy. Models appropriate behavior as exemplified in MLH Mission, Vision, and Values.


    Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

    A Brief Overview
    The Senior Director of Care Coordination and Care Transitions is responsible for developing, organizing, and managing the operations of the Care Coordination department, with direct supervision of facility-level case management leadership across the MLH system. This position leads and evaluates case management initiatives in collaboration with clinical leadership and social services teams to ensure seamless care transitions, resource optimization, and patient advocacy. Models appropriate behavior as exemplified in MLH Mission, Vision, and Values.

    What you will do

    Leads the strategic design and implementation of system-wide care management programs to ensure optimal clinical and financial outcomes for the MLH patient population.Oversees the planning, execution, and continuous improvement of case management and care coordination processes across all MLH facilities.Directs system-level initiatives to reduce extended length of stay and improve patient throughput, especially for complex discharge scenarios.Champions patient-centered care initiatives that align with MLH's mission and promote efficient use of clinical resources.Serves as a senior advisor to MLH executive leadership on regulatory trends, policy changes, and their impact on care delivery and financial performance.Defines and standardizes roles, workflows, and performance expectations for case managers and social workers across the enterprise.Develops integrated care coordination models that support seamless transitions of care between inpatient, outpatient, community, and MLH-affiliated entities (e.g., Alliance).Collaborates with clinical departments to embed care management principles into service lines and care pathways.Leads system-wide planning and response efforts for regulatory audits, ensuring compliance and minimizing financial exposure.Partners with Patient Financial Services, Corporate Compliance, and Clinical Operations to enhance revenue cycle performance and care documentation practices.Works closely with system finance and contracting teams to evaluate payer agreements and identify opportunities for revenue optimization and care alignment.


    Education Qualifications

    Master's Degree ClinicalMaster's Degree Business Administration

    Experience Qualifications

    Five (5) years in clinical health care setting, including direct experience in care coordination, discharge planning, patient advocacy, and resource utilization.7-9 years Social Work Eight (8) years of progressively responsible and leadership in social work, case management or nursing administrativePreferred: Work with EPIC EHR

    Skills and Abilities

    Executive presence and strategic communication skills, with the ability to serve as a trusted advisor to MLH system leadership.Deep understanding of regulatory policies, healthcare reform initiatives, patient care delivery models, and advanced care management strategies.Proven expertise in clinical data analysis, performance metrics, and outcomes-based research to drive system-wide improvements.Exceptional oral and written communication skills, with the ability to influence and collaborate across diverse stakeholder groups.Strong working knowledge of financial management, strategic planning, and operational forecasting in a complex healthcare environment.Insight into internal and external forces shaping healthcare delivery, including policy, market dynamics, and community needs.Extensive knowledge of reimbursement practices, payer regulations, and value-based care models.Demonstrated leadership capabilities in coaching, mentoring, and navigating complex organizational challenges with resilience and diplomacy.Comprehensive understanding of care management systems, regulatory compliance, and standards of practice in case management and social work.Mastery of healthcare management principles, including budgeting, workforce planning, and operational oversight of large-scale clinical programs.

    Licenses and Certifications

    Care Guidelines Specialist - ISC-GRC - Millman Care GuidelinesLicensed Clinical Social Worker Tennessee - Tennessee Board of Social WorkersAccredited Case Manager - American Case Management AssociationCase Manager - The Commission for Case Manager CertificationLicensed Master Social Worker Mississippi - Mississippi Board of Examiners for Social WorkersLicensed Advanced Practice Social Workers Tennessee - Tennessee Board of Social WorkersLicensed Master Social Worker Tennessee - Tennessee Board of Social WorkersRegistered Nurse Arkansas - Arkansas State Board of NursingRegistered Nurse Mississippi - Mississippi Board of NursingRegistered Nurse Tennessee - Tennessee Board of Nursing

    Supervision Provided by this Position

    Manages system utilization review team and facility level case management leadership.

    Physical Demands

    The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.Must have good balance and coordination.The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

    Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.


    Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.

    Read Less

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