METAL SUPERMARKETS
Have you always had a natural way with people? Are you good with your hands? Do you think “yes” before “no?” Are you solutions driven and take pride in customer service? These traits could make you the perfect fit for a job with variety and great compensation as part of a rapidly expanding organization.
Metal Supermarkets is the world’s largest supplier of small-quantity metals with stores across the U.S., Canada, and the U.K. We sell a variety of metal products and cutting services to businesses and consumers. Our customers love us because of our outstanding customer service. We’re fast, friendly, convenient, knowledgeable, and we’re passionate about service.
WHY JOIN THE METAL SUPERMARKETS TEAM?
We offer competitive wages, opportunities for wage increases, standard work hours – comprehensive training, health care benefits, and annual salary reviews. We’ve built a strong team culture. Turnover is low because our staff love the camaraderie, the environment and the work.
POSITION: INSIDE SALES REPRESENTATIVE
OBJECTIVE:
Your primary responsibility will be to address the service needs of Metal Supermarkets’ customers. You’ll spend the day on your feet, moving between our customer service counter, the office, and the shop floor. Orders and inquiries are received via phone, email and walk-ins. You’ll consult with trade professionals and do-it-your-selfers, assisting in their material needs and working to find solutions.
Your people skills will make customers feel welcome, validated and well-served. When a customer leaves, they leave with their orders, confident and satisfied knowing their experience with Metal Supermarkets was a positive one. It will take strong multi-tasking skills and attention to detail as you juggle several demands at once. We’ll train you in operating our machines and working with different metals. If you’re customer focused, passionate about service and customer satisfaction, have a positive attitude, solutions driven and motivated to learn, we can teach you the rest.
WHAT ARE WE LOOKING FOR? THE RIGHT FIT!
POSITIVE INTERACTIVE / PEOPLE SKILLS – People friendly. You love to help and work with the public
CUSTOMER ORIENTED – Patient; empathic; providing excellent service and solutions to our customers
THINKS “YES” BEFORE “NO” – Positive attitude and solutions driven
MOTIVATION & ENTHUSIASM – Love to work in a fast-paced environment
ATTENTION TO DETAIL – Meticulous. You understand details make a difference
ORGANIZATIONAL SKILLS – With multiple projects on the go, you are able to stay organized to serve customers quickly and efficiently.
TIME MANAGEMENT SKILLS – Multiple customer and order timelines. You know how to keep on schedule
PROBLEM SOLVING ABILITIES – Confidence with troubleshooting, investigating and providing solutions
ADAPTABILITY – Flexibility to respond to a variety of situations and requests
KEY RESPONSIBILITIES INCLUDE:
Provide consistent, superior customer service, ensuring all customer needs and requests are identified and addressed, maintaining a high level of customer satisfaction at all times
Acknowledge and respond in a timely fashion to all order requests, submitted quotes and delivery follow-up
Build sustainable relationships and trust with customers through open and interactive communication
Recognize opportunities to generate sales leads and new customer development
Support the achievement of sales/budget targets, which includes maintaining stock control and gross margins while managing cost budgets
Entering and updating customer information into our Point of Sale software, as needed
Accepting cash and taking credit/debit card payments
QUALIFICATIONS:
Minimum one year of proven customer service experience
Computer skills such as MS office, etc. a definite asset
Clear communication and effective listening skills
Exceptional telephone skills and etiquette
Fluent in written and spoken English
Strong math skills; mathematically inclined
WORKING @ METAL SUPERMARKETS:
POSITION: Permanent Full Time
HOURS: Regular business hours Monday to Friday
LOCATION:
Metal Supermarkets Lexington
848 NANDINO BLVD, UNIT V., LEXINGTON, KY 40511
Qualified and interested applicants are encouraged to apply by clicking the "Apply for Job" button and proceed with the necessary steps. Please note that although we appreciate each and every application, only candidates selected for an interview will be contacted.
Job Type: Full-time
Experience:
Customer Service: 1 year (Required)
\nCompany Description23 plus year company that is continuing to grow in the Louisville / Lexington areas
We provide paid training and continued support
Metal Supermarkets is seeking a dependable and hardworking Warehouse Worker / Material Handler to join our team. This position is responsible for receiving, processing, storing, cutting, and preparing metal products for customer orders. The ideal candidate will have a strong work ethic, attention to detail, and the ability to safely operate warehouse equipment in a fast-paced environment.
Key Responsibilities
Receive, inspect, and unload incoming shipments of metal products and materials.Pull, package, and prepare customer orders accurately and efficiently.Operate band saws, cold saws, forklifts, overhead cranes, and other warehouse equipment safely.Measure, cut, and process metal materials to customer specifications.Load and unload trucks while ensuring product quality and safety.Maintain accurate inventory records and assist with cycle counts.Keep the warehouse clean, organized, and compliant with safety standards.Assist customers with order pickups when needed.Follow all company safety procedures and OSHA guidelines.Perform other warehouse-related duties as assigned.Qualifications
High school diploma or GED preferred.Previous warehouse, manufacturing, fabrication, or metal industry experience preferred but not required.Forklift and overhead crane experience is a plus.Ability to read tape measures and use basic measuring tools accurately.Basic math and problem-solving skills.Ability to work independently and as part of a team.Strong attention to detail and commitment to safety.Physical Requirements
Ability to lift up to 50 pounds regularly.Ability to stand, walk, bend, and reach throughout the workday.Comfortable working in a warehouse environment with varying temperatures.Ability to safely handle metal materials of various sizes and weights.Preferred Traits
Reliable and punctualPositive attitudeSafety-mindedStrong work ethicWillingness to learn new skillsCustomer-focused mindsetMonday- Friday - 8am - 4:30pm
\nCompany Description23 plus year company that is continuing to grow in the Louisville / Lexington areas
We provide paid training and continued support
