Role Description We’re looking for a Sr. Technical Program Manager (TPM) to drive delivery for complex, cross-functional initiatives—including those involving AI/ML and intelligent automation. You’ll balance scope, timeline, and dependencies while partnering across Engineering, Product, Data, Security, and Operations to deliver high-quality outcomes. This role is ideal for someone who can run tight execution rhythms and understand the unique delivery needs of AI work in the rollout of the AI-Driven SDLC (AIDLC). Own end-to-end project execution: plan, schedule, and drive delivery across the full project lifecycle, balancing constraints and keeping work moving forward in partnership with product and engineering counterparts. Build and maintain project plans, track milestones, and proactively manage risks, issues, and tradeoffs—providing clear stakeholder updates with recommended solutions. Serve as the PMO lead for the ML's agentic platform and customer facing products — the structured methodology for developing, testing, deploying, and operating AI agents within MeridianLink’s agentic architecture. Partner with engineering leads to embed AI into each SDLC phase: requirements (AI-assisted grooming agents), development (co-pilot and Claude Code standards), testing (test-driven development metrics), and release (zero-downtime deployment, feature flag governance). Establish and continuously improve team processes that increase quality and productivity through process definition, education, and refinement. Facilitate light weight agile ceremonies (planning, standups, retrospectives) and drive continuous improvement through retrospective assessments. Use tools such as Jira (and related reporting) to support teams and enable visibility into progress, capacity, and delivery health. Bridge product and engineering AI alignment. Qualifications 7+ years of technical program management in a software engineering organization, with at least 2 years in an AI, ML, or platform transformation context. Demonstrated experience managing AI/ML initiatives or SDLC modernization programs — not just awareness, but delivery ownership. Fluency with AI-driven SDLC concepts: AI-assisted requirements, co-pilot/code generation tooling, test automation, agentic deployment, and observability. Ability to translate engineering complexity into executive narratives and vice versa; strong stakeholder management across CTO, VPs, and ICs. Experience running programs that span multiple scrum teams, including offshore-heavy organizations. Hands-on with program/project tooling (Jira, Confluence, or equivalents) and familiarity with engineering metrics (DORA, SPACE, or similar frameworks). Requirements Delivery plans are clear, realistic, and transparent; stakeholders consistently know status, risks, and next steps. Dependencies are surfaced early and managed actively; team execution rhythms are consistent and effective. AI-related initiatives have strong delivery hygiene (milestones, measurable outcomes, and aligned execution across data/Product/Engineering). Why This Role You’ll play a pivotal role in delivering cross-functional technology initiatives—and help the organization execute confidently as AI becomes a more central part of products and operations. You’ll bring clarity, momentum, and structure to complex work while partnering with leaders across Engineering, Product, and Data. Company Description MeridianLink is a leading provider of cloud-based software solutions for financial institutions, serving ~1,500 lenders with a loan origination platform deeply embedded in their core lending processes. With 400+ integrations and multi-year customer relationships, MeridianLink combines mission-critical workflow depth with a growing AI-native product roadmap. The company is backed by a board Tech Committee with deep fintech and AI expertise.
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