Job DescriptionJob DescriptionPosition: Customer Service SpecialistLocation: United States (Remote)Company: MercodiaAre you a people person with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy problem-solving? Do you want to work for a dynamic company that is dedicated to improving lives through innovative healthcare solutions? Then we have the perfect opportunity for you!
Mercodia is seeking a highly motivated and experienced Customer Service Specialist to join our team. As a leading provider of innovative healthcare products and solutions, Mercodia is committed to providing top-notch customer service to ensure the satisfaction of our clients.Pay: $25.43 - $33.22 per hourKey Responsibilities:- Serve as the first point of contact for all customer inquiries and provide timely and accurate responses through various communication channels (phone, email, chat)- Develop and maintain strong relationships with clients to ensure their needs are met and exceeded- Process orders, returns, and exchanges efficiently and accurately- Collaborate with cross-functional teams to resolve customer issues and escalations in a timely manner- Proactively identify opportunities to improve customer experience and offer solutions to enhance the overall service delivery- Maintain accurate customer records and update as needed- Continuously stay updated on product knowledge and industry trends to provide accurate information to customers- Identify and escalate potential sales opportunities to the appropriate teams
Qualifications:- High school diploma or equivalent- 2 years of experience in customer service, preferably in a healthcare or scientific industry- Excellent communication skills, both verbal and written- Strong problem-solving and decision-making abilities- Ability to multitask and work efficiently in a fast-paced environment- Proficiency in Microsoft Office and CRM software- Superior organizational skills and attention to detail- Ability to work independently and as part of a team- Positive attitude and desire to provide exceptional customer service
Why work at Mercodia:- Competitive salary and benefits package- Opportunity for growth and advancement within the company- Collaborative and inclusive work environment- Cutting-edge products and solutions that make a difference in people's lives- Commitment to employee development and training
Join our team at Mercodia and be a part of making a positive impact on the healthcare industry by providing exceptional customer service to our valued clients. Apply now and help us continue to revolutionize the world of healthcare!
Job DescriptionJob DescriptionJob Title: Email/Chat Support Specialist at MercodiaLocation: United States (Remote)Company Overview:Mercodia is a dynamic and growing pharmaceutical company that is dedicated to developing and providing high-quality diagnostic tools and treatments to improve the lives of patients with chronic diseases. We believe in the power of innovation, collaboration, and integrity to drive our mission and create a positive impact in the healthcare industry.Pay: $17.76 - $26.76 per hourPosition Overview:Mercodia is seeking a highly motivated and organized individual to join our support team as an Email/Chat Support Specialist. In this role, you will be responsible for providing exceptional customer service and support to our clients through email and chat channels. You will also play a crucial role in building and maintaining strong relationships with our customers, ensuring their satisfaction and loyalty to our products.
Key Responsibilities:
- Respond to customer inquiries and concerns via email and chat channels in a timely and professional manner- Provide technical support and assistance to customers regarding our products and services- Troubleshoot and resolve any technical or operational issues reported by customers- Collaborate with cross-functional teams to resolve complex customer escalations and ensure timely resolutions- Document all customer interactions and issues accurately and thoroughly in our CRM system- Continuously identify and suggest areas for improvement in our processes and product offerings to enhance customer satisfaction- Stay updated on product knowledge and industry trends to effectively answer customer inquiries and provide relevant information- Adhere to company policies and procedures, including data protection and confidentiality guidelines
Qualifications and Skills:- High school diploma or equivalent required; associate or bachelor's degree preferred- Minimum of 2 years of experience in customer service or technical support role- Exceptional written and verbal communication skills, with a professional and friendly demeanor- Ability to multitask and handle multiple customer inquiries simultaneously- Tech-savvy with strong technical troubleshooting skills- Strong problem-solving and critical thinking abilities- Ability to work in a fast-paced and dynamic environment- Familiarity with CRM systems and basic understanding of HTML is a plus- Fluent in English, additional language skills are a plus- Passionate about providing excellent customer service and resolving customer issues effectively and efficiently
Why work with us?- Competitive compensation package- Comprehensive benefits package, including health, dental, and vision insurance- Opportunities for growth and development within a rapidly growing company- Dynamic and collaborative work environment- Work with a team of passionate individuals who are dedicated to making a positive impact in the healthcare industry
If you are a customer-focused individual with excellent communication and technical skills, and are excited about the opportunity to be part of a dynamic and growing company, please submit your application today! We look forward to hearing from you.
