Sales Consultant
Position Summary: Our sales consultants are responsible for all aspects of the car sale from lead generation to car delivery. They are expected to have a great understanding of the product and be able to articulate product specifications to the customers.
Requirements:
Job Responsibilities:
Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lotAssist customers in selecting a vehicle by asking questions and listening carefully to their responsesFully explain product performance, application, and benefits to prospective clientsDescribe all optional equipment available for customer purchaseOffer test drives to all prospects while following dealership procedure to obtain proper identification from customer prior to test driveEstablish personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet and exceed those goalsAttend product and sales training courses as requested by sales managerWrite complete sales orders and process paperwork in accordance with established dealership policiesPrepare sold vehicles for customer delivery prior to customer arrivalDeliver vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperworkIntroduce customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service departmentFollow up on all post-delivery items, tag/title work, “we-owes”, and special requests to be sure that all customer expectations are metMaintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfactionNot limited to this list of duties Read LessCommercial Sales Consultant
Position Summary: Commercial Sales consultants are responsible for all aspects of the car sale from lead generation to car delivery. They are expected to have a great understanding of the product and be able to articulate product specifications to the customers.
Requirements:
Exhibit high level of commitment to customer satisfaction.Keep abreast of new products, features, accessories, etc., and their benefits to customersKnow and understand equity and values, and can explain depreciation to the customerMust be 25 years of age or olderValid driver’s license and CLEAN driving recordStrong organizational skillsJob Responsibilities:
Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lotAssist customers in selecting a vehicle by asking questions and listening carefully to their responsesFully explain product performance, application, and benefits to prospective clientsDescribe all optional equipment available for customer purchaseOffer test drives to all prospects while following dealership procedure to obtain proper identification from customer prior to test driveEstablish personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet and exceed those goalsAttend product and sales training courses as requested by sales managerWrite complete sales orders and process paperwork in accordance with established dealership policiesPrepare sold vehicles for customer delivery prior to customer arrivalDeliver vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperworkIntroduce customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service departmentFollow up on all post-delivery items, tag/title work, “we-owes”, and special requests to be sure that all customer expectations are metMaintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfactionNot limited to this list of duties Read LessSummary of job: To delivers and picks up parts and equipment for the dealership.
Requirements
Must be 19 years of age or older with CLEAN driving record.Delivers and picks up parts and equipment for the dealership.Essential Duties:
Picks up and delivers parts and equipment to customers, satellite stores, wholesale accounts, and vendors.Checks with the parts manager, wholesale representative, inventory control administrator, parts counter people, or shipping and receiving clerk before leaving to coordinate any last minute pick-ups or deliveries.Delivers parts to body shop when needed and distributes to appropriate body technicians.Verifies that invoice matches purchase order for each pick-up.Checks payments received with the invoices for each delivery.Keeps an accurate log of daily deliveries and pick-ups. Requests recipient's signature on each delivery entry.Unloads truck each night. Turns in all paperwork and undelivered parts.Handles basic maintenance of the truck including filling tank with gas, checking oil, keeping it clean, and making sure required inspections are performed.Advises parts manager if delivery trucks need major repairs and maintenance.Helps maintain the professional appearance of the parts department.Helps with stocking and posting orders when they arrive to expedite delivery to shop technicians and wholesale accounts.Maintains professional appearance.Must be comfortable driving a box van (Sprinter 170" wheelbase Box van)Full time only 8AM-5PM Monday-FridayPosition - Full-Time Company Benefits 401K Paid Time Off Paid Holidays
Read LessCar Washer
Job description but limited to this list:
Be dependable - reliableHave good with ethicWash cars brought in for serviceVacuum vehiclesClean vehicle windowsWipe down interior of carsProvide excellent customer serviceMove cars in and out of service bayCar wash machine- perform start up test run – report any issuesGarage doors – check operations, clean glass and surfaces as neededEquipment room – Perform inspection all equipment, lines, hoses- report any issues.Softener salt checked and maintained. DO NOT LET RESERVE RUN LOW. Order salt in advance.Equipment room clean and clutter freeCar wash floor area Swept to keep drains clear. Do not hose debris into drain.Trench drains cleaned as needed to prevent clogging.Exterior entrance ans exit of car wash, vacuum area, parking areas, sides and back of buildings cleared of litter, debris, leaves and trash.Vacuum canisters and mail unit emptied.Wash black panels exterior walls at shop vac area daily.Washer dryer lint screen ans vent maintained. (unit located at Mercedes Equipment room).Wash down car wash walls.Remove grates clear drains to Prevent backups.Wipe down equipment, service as needed.Report any issues immediately to management.Your company email must be active on your smart device during working hours.Follow all company policies and procedures.Other duties as assigned by management. Read LessShop Porter
Summary:
Maintains a safe, clean working environment for all dealership team members and clients.
Essential Duties but not limited to this list:
Cleans the service and customer areas.Performs routine building maintenance in such a manner as to minimize interruption of customers or employees.Wash all windows, glass doors and glass panels throughout the service area.Mops, or vacuums, and cleans service waiting area, offices, technicians' locker room and lunchroom, halls, and shop bathroom.Sweeps technician stalls, service department, halls, and vending areas.Cleans all signs, posters, service signs, mirrors, fans, and vending machines.Maintains hot beverage areas by cleaning counter surfaces and related supplies as needed.Cleans bathrooms and restocks paper supplies as needed.Cleans driveway and sidewalks, removing debris as necessary.Cleans power equipment.Empties and cleans all trash receptacles, inside and outside.Maintains equipment and cleaning supplies.Cleans oil storage tanks according to procedures.Removes any old scrap parts from shop after checking with parts manager.Assists technicians with oil and water spills and with emptying drain tubs.Understands and complies with OSHA Right-to-Know and other federal, state, and local regulations.Uses proper eye, hand, and body protection when using products that require protection.Performs other duties as assigned but not limited to this list. Read LessAutomotive Detailer / Auto Detailer
Job description but not limited to this list:
Report for work at assigned time(s): leave at assigned time(s)Wash vehicle exterior, using cleaning solution, water, cloths, and brushes.Apply wax to auto body, and wipe or buff surface to protect surface and preserve shine, using cloth or buffing machineVacuum interior or vehicles to remove loose dirt and debris, using vacuum cleaner.Clean upholstery, rugs, and other surfaces, using cleaning agents, applicators, and cleaning devices.Apply revitalizers and preservation agents to vinyl or leather surfaces and treat fabrics with spot- and stain- resistant chemicals to preserve and protect interior components.Clean engine and engine compartment with steam-cleaning equipment and various cleaning agents to remove grease and grime.Apply special-purpose cleaners to remove foreign materials which normal cleaning procedures do not remove, utilizing experience and judgment and following recommendations of the product's manufacturer.Paint engine components and related parts, using spray gun or aerosol can and masking materials.Apply paint to chipped body surfaces of vehicles, using touch-up paint.Apply dyes and reconditioning chemicals to vinyl tops of vehicles to restore color and condition.Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.Keep a clean working areaKeep an organized work areas and shop Assist other team members as needed and/or directed by management.Other duties as assigned by management Maintain a high standard of personal grooming, hygiene and dress. Read LessPhoto Booth Specialist
Photo Booth Specialist will be responsible for taking the pictures of all vehicle inventory using the photo booth located at dealership.
Job duties will include but not limited to:
Making sure all photos are uploaded to website Work directly with all inventory / lot managers to insure all cars are prepped and ready for photos.Demonstrates behaviors consistent with our Company’s Values in all interactions with our clients, team members and vendors.Must follow all company safety policies and procedures and immediately report all accidents to a managerOther duties may be assigned by management Read LessAutomotive Internet Sales Consultants
As an Internet Sales Consultant, you will be responsible for monitoring internet leads and providing client follow-up. You must be a customer-service oriented individual with excellent organizational skills in order to manage incoming customer leads. All applicants must be comfortable making phone calls and emails to prospective clients on a regular schedule.
We offer one of the top Pay Plans in the region with a Tremendous Bonus Program and Fantastic Benefits Package, along with a great work environment.
Job Duties Include:
Monitoring and contacting Internet leads from our website, dealer, manufacturer and third party sitesDetermining each customer's vehicle needs by asking questions and listeningLearning, understanding and adhering to call and email scripts Setting and confirming appointments, following up for each shown or missed appointmentGathering information for out of state customers and getting that information back to them in a timely mannerMeeting with the sales managers and director regarding objectives, planned activities, reviews and analysisFollowing up with clients that are connected to the dealership for business developmentOther duties as assignedIf Selected, The Commitment To You:
Commission less DrawExcellent BenefitsPaid Vacation Five Day Work WeekA Professional and Respectful Work Environment Updated Selling Processes to Properly Assist Today’s CustomerRequirements
Strong follow-up skillsHighly proficient computer skillsDemonstrated experience with navigating internet channelsQuick response timeExcellent written skills (grammar & spelling)A positive attitude, exceptional work ethic and a willingness to learnProfessional, ethical and a team playerMust have a professional appearance Read LessDelivery Specialists
Key Roles:
Serve as liaison between the Salesperson and client
Provide the client with a thorough understanding of the functions and features on their new car.
Demonstrate all “on board” technology (pair phone, homelink, preset audio, Mbrace)
Key Interfaces:
Customer – Salesperson - Finance Manager - Sales Manger
Professionalism:
Build ethics and integrity into all tasks and communications at all times.
Primary Responsibilities:
Take ownership of the client after the finance process is complete, to provide a thorough and “active” demonstration of the vehicle features.
Ensure all secondary systems are activated properly and verify functionality (Mbrace, Lojack, Bluetooth, ect..)
Be a brand ambassador
Provide additional support to sales and management staff through a variety of secondary job roles. (follow up calls/emails, inventory management, CRM mgmt)
Provide training to sales/service staff when appropriate
Qualifications:
Outgoing, personable and client advocate
Must be comfortable with technology and have ability to adapt to client needs
Organized, punctual and ability to adapt to schedule changes
Flexibility to travel on short notice
Job Requirements:
Must be 19 years of age or older Must have a valid driver license in the state that you will workMust have a good driving record MUST be able to operate both standard and automotive vehicles.Must be able to work full time, weekends, and holidays.Must have a great customer service attitude! Read LessService BDC – Business Development Consultant
Job responsibility but not limited to this list.
The Service BDC Consultant responds to customer service and parts inquiries and delivers exceptional service to them. A friendly voice, coupled with a “can do” attitude and a driven commitment to complete customer satisfaction are required skills to succeed in this role.A hands-on, highly responsive customer advocate. Listening skills are critical to understanding and immediately handling customer needs. The Specialist must be goal driven to achieve specific performance targets: Fast response times, service appointments set & show, outbound calls and service campaign sales. Handles incoming customer inquiries from phone, email and online chat sources. Specialists also engage customers with outbound phone, email chat and text communications. Specialists must be outgoing, persuasive and results driven in all communications. Outstanding verbal and written communications are required. Specialists work in a TEAM culture, interacting frequently each day with service department personnel to ensure customer needs are met ASAP.Customer contact activities will be managed and recorded in advanced software applications. Specialists will constantly interact with software and telephony, completing their activities and documenting the outcomes. Customer follow-up schedules, along with phone and chat scripts will empower a Specialist to serve customer needs and achieve performance targets. Specialists must be able to multi-task very quickly in these software applications. The ideal candidate is highly self-motivated, with call center or customer contact experience. Automotive experience is a plus. Must be willing to spend extensive time on the phone, handling 100+ incoming/outbound calls each day. Specialists must be technologically inclined. Speed, accuracy and attention to details are required skills. Candidates must be willing to work a flexible schedule of 40 hours per week, including nights and Saturdays.Understand and apply the Bernie Moreno commitment to exceptional customer satisfaction.Willing to learn new techniques, practices, software and telephony applications.Sales driven. Achieve performance goals: Appointments set, show, sold. Hands on customer contact. Incoming and outbound calls, online inquiries and chat requests. Engage customers, provide requested information and handle all needs.Relentless customer follow-up to ensure ALL needs are met and goals achieved.Team focus, willing to work with ALL associates in a collaborative work setting.Utilize advanced telephony and software to schedule work activities, document customer contacts, etc.Manages all required paperwork and records.Continually learn about product updates, features, accessories, inventory and their benefits to the customer.Attend training sessions and meetings as required.Follow all company policies and procedures.Performs other duties as assignedDemonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendorsClean and organized work area