Job DescriptionJob DescriptionDescription:Medusind is a leading provider of revenue cycle management solutions to dental, behavioral health, anesthesia, pathology, emergency, surgery, radiology, and other specialties. In January 2023, Alpine Investors, a people-driven private equity firm, invested in Medusind to continue to advance its leadership position as one of the top revenue cycle management companies in the country.
Position Overview:
The Implementations Team Lead plays a critical role in ensuring a seamless onboarding experience for new customers while supporting their ongoing operational success. This position is responsible for managing the implementation lifecycle, from documentation collection through systems set-up and early-stage success tracking. By optimizing internal workflows and enhancing communication between cross-functional teams, this role directly contributes to improved revenue cycle management (RCM) performance and long-term customer satisfaction.
Key Responsibilities:
Customer Onboarding & Implementation:Lead onboarding for new facilities (Billing Solutions and AVA accounts).Manage the full onboarding lifecycle, including kickoff, documentation, system configuration, and early-stage success tracking (first 60–90 days).Maintain customer satisfaction metrics throughout the onboarding process.Maintain proactive communication with customers through their first year to track milestones and identify trends.Systems & Documentation ManagementCollect, validate, and organize onboarding documentation, including:W-9BAA – SignedState License(s) Facility Information FormLiability InsuranceAccreditation (JCAHO, CARF, etc.)Billable Rates Clinicians' licensure and NPIsFacility Contracts Program DescriptionProgram ScheduleLogoStaff RosterComms & Permissions SheetElectronic Payment QuestionnairePayer Portals/EHR AccessDepartmental Processes and FAQFacility Change FormMaintain changes to facilities (new locations, facility relocations, etc.)Manage system setups: request/create ShareFile or SharePoint folders, configure portal access, and deactivate access for terminated clients.Obtain EMR, carrier portal, and clearinghouse credentials.Facilitate internal system access for relevant departments.Guide facilities through ERA and EFT setup steps, including gathering bank information and submitting access requests.Conduct state/payer research as needed (e.g., licensing requirements).Cross-functional Coordination:Collaborate closely with billing, account management, and credentialing teams to ensure successful handoffs and alignment during onboarding.Participate in internal meetings to share updates and escalate blockers.Provider Enrollment Oversight:Supervise the Provider Enrollment Specialist to ensure timely and accurate enrollment of clinicians with payers.Monitor the enrollment progress and escalate delays or barriers to leadership as needed.Review payer requirements and provide operational guidance on new state or payer onboarding.Reporting & Continuous Improvement:Maintain and audit internal customer trackers and system access logs.Identify process inefficiencies and support development of SOPs and scalable workflows.
Requirements:Education:Bachelor’s degree in healthcare administration, Business, Finance, however level of experience in the industry also considered.Experience:Experience in Behavioral Health licensing, credentialing, or contracting strongly preferred.Proven track record managing onboarding or implementation projects.Familiarity with administrative systems and document management platforms.Technical Skills & Industry Knowledge:Proficiency with document portals (e.g., ShareFile, SharePoint) and EHR/EMR systems.Strong understanding of insurance credentialing and payer requirements.Working knowledge of HIPAA, Medicare, Medicaid, and commercial payer guidelines.Quick learner with demonstrated ability to adopt new systems and processes.Additional Skills:Excellent written and verbal communication.Highly organized and detail oriented.Adaptable to changing regulations, systems, and industry dynamics.
