General Summary of Position
The Pharmacy Technician assists pharmacist(s) in all areas of pharmacy operations including prescription preparation, sales transactions, customer service, and purchasing and inventory maintenance. MedStar Pharmacy is committed to providing world-class compassionate care to every patient every time at every touch point. All associates are accountable for their role in meeting patient experience standards.
Primary Duties and Responsibilities
Organizes prescription orders on the counter in order of priority; retrieves labels from the printer; arranges paperwork labels monographs and bags; uses appropriate stamps and notes; and retrieves stock from the shelf.Performs phone and face-to-face customer service functions such as: taking in refill requests new prescriptions calls doctors for refill authorizations and pre-authorizations. Troubleshoots patients' questions and concerns.Prepares prescriptions for dispensing: counts and verifies medication labels vials appropriately and prioritizes waiters.Processes cash check credit card and payroll deduction transactions; secures appropriate signatures; ensures compliance with HIPAA requirements; prepares delivery tickets; reconciles delivery transactions; performs end of day register procedures; runs daily cash report and completes deposits as assigned.Processes refills and performs data entry of new prescriptions including demographics insurance plans and prescription information under the supervision of a pharmacist and according to policy; brings to the attention of a pharmacist any claims requiring overrides or interventions; troubleshoots insurance claim rejects; and follows up on problem prescriptions.Receives checks and puts away the daily order; returns medication to the shelf after filling; follows established inventory management procedures; participates in physical inventory process at intervals determined by management.Greets customers immediately either in person or within three rings via telephone; performs intake of refill requests and new prescriptions gathers patient demographics and insurance information; clearly marks and prioritizes waiting customers. Monitors the waiting room by making sure they know who is waiting and whom they are waiting for.Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.
Minimal Qualifications
Education
Experience
6 months pharmacy technician experience in a retail setting or equivalent training requiredLicenses and Certifications
Must have successfully completed the pharmacy technician certification through the nationally accredited certification examination of PTCB (Pharmacy Technician Certification Board) within 180 Days required orthe ExCPT (Exam for the Certification of Pharmacy Technicians) within 180 Days required andPharmacy technician licensure or registration as required by the state where the pharmacy is located requiredThis position has a hiring range of : USD $19.55 - USD $34.25 /Hr. Read Less
Job Summary
The Nurse Navigator for Urology plays a critical role in guiding patients through diagnosis, treatment, and follow-up care for urologic conditions. Serving as a patient advocate and clinical resource, this role ensures seamless coordination across urology providers, surgical teams, and support services. The Nurse Navigator conducts patient assessments, provides education, facilitates timely referrals, and helps address barriers to care. By promoting patient engagement, enhancing the care experience, and supporting adherence to treatment plans, the Urology Nurse Navigator contributes to improved outcomes and the overall quality of care for patients at MedStar Health.
Primary Duties and Responsibilities
Coordinate and guide patients through the entire urology care continuum, including diagnosis, treatment, surgical procedures, and follow-up care.Serve as a primary point of contact for patients and families, providing education, answering questions, and supporting decision-making throughout the care process.Conduct patient assessments to identify medical, psychosocial, and logistical needs and develop individualized care plans.Facilitate referrals to urology specialists, surgical teams, and support services within MedStar Health and community resources.Monitor patient progress, follow up on appointments and treatment adherence, and address barriers to care.Collaborate with multidisciplinary teams including urologists, surgeons, nurses, social workers, and other providers to ensure coordinated, patient-centered care.Provide education on urologic conditions, treatment options, surgical preparation, and postoperative care.Maintain accurate documentation in electronic health records (EHR) and track patient outcomes.Support high-risk patients with complex needs, ensuring timely interventions and access to appropriate resources.Participate in quality improvement initiatives, patient satisfaction efforts, and program development to enhance urology services.Education
Bachelor's degree in nursing requiredMaster's degree in nursing preferredExperience
Minimum of 3-4 years of clinical nursing experience, in urology, surgical services in outpatient care is required.Experience providing patient education, care coordination, or case management in a healthcare setting.Familiarity with managing patients with complex urologic conditions and treatment plans.Demonstrated ability to collaborate with multidisciplinary teams, including physicians, surgeons, nurses, and support staff.Experience using electronic health records (EHR) for documentation, care tracking, and outcome monitoring.Prior experience in patient advocacy, navigation, or specialty care coordination is required.Licensure & Certifications
Active, unencumbered Registered Nurse (RN) license in the state of practice is required.Current Basic Life Support (BLS) certification from the American Heart Association (AHA) is required.Advanced Cardiac Life Support (ACLS) certification preferred but not required.Certification in care coordination, case management (CCM, ACM), or specialty nursing (e.g., Urology Nursing Certification) is a plus.Experience or certification in patient navigation or specialty care management is desirable. This position has a hiring range of : USD $87,318.00 - USD $157,289.00 /Yr. Read LessPrimary Duties and Responsibilities
